On the beach, white sand, beach towels, beach bar
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Reviews of Kudo Hotel & Beach Club (Adults Only)

5 out of 5
Kudo Hotel & Beach Club (Adults Only)
33/1 Thaweewong Road, Tambon Patong , Amphoe Kathu, Patong, Phuket

Reviews

8.8

Excellent

Rating 10 - Excellent. 70 out of 111 reviews" "
Rating 8 - Good. 26 out of 111 reviews" "
Rating 6 - Okay. 8 out of 111 reviews" "
Rating 4 - Poor. 3 out of 111 reviews" "
Rating 2 - Terrible. 4 out of 111 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities
What I liked - Excellent location on Patong beach, right next to Bangla road. - The rooms are very good. What I didn't like - It can be very, very noisy at night. I had a room facing the road, and you could hear tuk tuks blaring music, people revving their loud scooters, and people yelling on the street all night, until the sun came up.
Stayed 8 nights in Feb 2024
Response from Kudo Hotel Management Team on 11 Mar 2024
Dear Matthew,Thank you for reviewing Kudo Hotel, We're delighted to hear that you really happy hotel's location and the convenience of being close to Bangla walking street and we apologize for any shortcomings experienced by traffic noise, we will pay attention in this matter. Looking forward to welcoming you back for another memorable stay.Best Regards,

10/10 Excellent

Daniel C.

Travelled with partner
Staff was wonderful and very accommodating. The view is breathtaking. But I will reiterate what I’ve already read in the reviews. They do not own the pool area and beach area. So if you plan to get a good nights sleep, don’t count on it. Middle East music playing almost till one in the morning. The same beat all day and all night. Getting chairs at the beach was very easy and relatively expensive. Phenomenal location. The only thing that would keep us from coming back was the noise at night
Stayed 6 nights in Feb 2024
Response from Kudo Hotel Management Team on 13 Feb 2024
Dear Daniel,Thank you for sharing your feedback on your recent stay at Kudo Hotel, We appreciate hearing that you were impressed with staff hospitality and enjoyed our great location and we sincerely apologize for the noise disturbance and any other inconvenience caused. As stated on our website we are a Hotel and Beach Club so music is therefore a big part of our total experience offered. We do hope you will give us a chance to welcome you back for another memorable stay.Warm Regards,

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the proximity to the beach, the rooms were fantastic. They were spacious, clean and with all of the amenities. The front desk, housekeeping, security and bartenders at the club were wonderful and had great customer service skills. My only comment is that I found that the service at the restaurant and bars from the servers was lacking. It was challenging to get the attention of the servers to order more drinks as they didn't come by to check up if we needed anything. Even when we'd try to flag them down they were usually running past us or looking down at the ground so we'd have to get up and go up to them. Otherwise, we had a very great stay.
Stayed 9 nights in Jan 2024
Response from Kudo Hotel Management Team on 9 Feb 2024
Dear Edward,Thank you for sharing your feedback on your recent stay at Kudo Hotel, we are thrilled to hear that you had a positive experience and enjoyed all the facilities and we sincerely apologize for any other inconvenience caused. Your feedback will be valuable in guiding our improvements, we look forward to welcoming you back to our Kudo Hotel and Beach Club soon.Warm Regards,

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Kudo Hotel Management Team on 23 Jan 2024
Dear Valued Guest,Thank you for rating your experience at Kudo Hotel. If you have any more specific concerns or suggestions, please feel free to share them with us. We are here to listen and make your experience with us even better.Kindest Regards,

10/10 Excellent

Bagrat

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure where to begin. This was one of the best vacations I ever took and the Hotel was at a perfect spot with very nice staff. For smokers they had the best pot store in Phuket pool side :)
Stayed 7 nights in Nov 2023
Response from Kudo Hotel Management Team on 3 Jan 2024
Dear Bagrat,Thank you for sharing your feedback on your recent stay at Kudo Hotel, We appreciate hearing that your vacation was perfect, were impressed with our team members, and enjoyed our entertainment. We are looking forward to your next visit.

10/10 Excellent

LEONARD

Stayed 2 nights in Oct 2023
Response from Kudo Hotel Management Team on 28 Nov 2023
Dear LEONARD,Thank you for rating your experience at Kudo Hotel, we appreciate your giving us a high score. We look forward to welcoming you again soon.

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff!
Stayed 2 nights in Sep 2023
Response from Kudo Hotel Management Team on 27 Sept 2023
Dear Donald,Thank you for sharing your feedback on your recent stay at Kudo Hotel, We appreciate hearing that you enjoyed our property and were impressed with our team members, we do hope you will give us a chance to choose to stay with us again upon returning to Phuket.Kindest Regards,

10/10 Excellent

Peter S

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 7 nights in Sep 2023
Response from Kudo Management Team on 13 Sept 2023
Dear Peter, Thank you for rating your experience at Kudo Hotel, we are happy to hear that you enjoyed our location we are looking forward to having you stay with us again soon. Kindest Regards

10/10 Excellent

Shalonda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing and the property was well maintained.
Stayed 7 nights in Jul 2023
Response from Kudo Hotel Management Team on 4 Sept 2023
Dear Shalonda, Thank you for sharing your feedback on your recent stay at Kudo Hotel, we appreciate hearing that you enjoyed our property and were impressed with our team members. We are looking forward to having you stay with us again soon. Kindest Regards

10/10 Excellent

Samoylov

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel at Patong
Stayed 2 nights in May 2023
Response from Kudo Hotel Management Team on 4 Sept 2023
Dear Samoylov, We are incredibly grateful that you took the time to leave us a wonderful rating, we do hope to welcome you back in the near future. Kindest Regards,

10/10 Excellent

Bocanegra Juan

Liked: Cleanliness, staff & service, property conditions & facilities
The property looks a lot bigger in pictures than it does in person. The pool was rather small, and when there are a bunch of noisy men in it, the pool becomes that much smaller. I think my wife and I arrived during Bike Week so it was rather loud at night. However, as always, Thai hospitality was amazing. Your staff at Kudo was incredible. Everyone was friendly, helpful and very nice.
Stayed 4 nights in Apr 2023
Response from Kudo Hotel Management Team on 4 Sept 2023
Dear Bocanegra Juan, Thank you for sharing your feedback about your recent stay at Kudo Hotel, we are thrilled to read your comments about our staff. We look forward to welcoming you again in the near future. Kindest Regards

10/10 Excellent

Shatavia

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Staff was friendly and the rooms were clean and set up nicely
Stayed 3 nights in Apr 2023
Response from General Manager on 24 Apr 2023
Dear Shatavia, Many thanks for reviewing Kudo Hotel, we are thrilled to hear that you had a great experience, enjoyed our rooms cleanliness and interacted positively with our team members. We do hope top have you stay with us again in the near future. Kindest Regards

10/10 Excellent

jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property great location
Stayed 2 nights in Apr 2023
Response from General Manager on 24 Apr 2023
Dear Jerry, Thank you for sharing your feedback of your recent stay at Kudo Hotel, we are happy to hear that you enjoyed our property and location. We are looking forward to having you stay with us again soon. Kindest Regards

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
You are right on the beach in one of the only beachfront hotels in the active strip of Patong Beach. The street is packed with partiers so you'll see all the action by walking if that's what you're looking for.
Stayed 3 nights in Feb 2023
Response from Kudo Hotel Management Team on 16 Mar 2023
Dear Jeffrey, Many thanks for reviewing Kudo Hotel, we value your feedback and support. We look forward to having you stay with us again soon. Best Regards, Kudo Hotel Management Team

10/10 Excellent

Ariel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel combined with a beach club. If you like music it’s for you. Don’t think twice
Response from Kudo Hotel Management Team on 27 Feb 2023
Dear Ariel, Many thanks for reviewing Kudo Hotel, we value your feedback and support. We look forward to having you stay with us again soon. Best Regards, Kudo Hotel Management Team

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but similar alternatives
Stayed for new year as part of our honeymoon. Check in staff fantastic and remained helpful throughout our stay. Own frustration was our jacuzzi wasn’t working when we checked in and took a day to repair. I feel this should be checked before someone checks in. Breakfast was nice and could be enjoyed in the room if you wish. Beds around the pool had a minimum spend which could be pricey and on New Year’s Eve the pool closed at 4. This was my 4th visit to patong and I would say this is a good base but there are also similar standard hotels for half the price one street up.
Stayed 7 nights in Dec 2022
Response from Kudo Hotel Management Team on 3 Feb 2023
Dear Iain, we are thankful for your feedback of your recent stay at Kudo Hotel, we are proud to hear that you chose us to celebrate such an important event like your honeymoon. We apologize about the early closure of the pool on New Years Eve, it was so we could set up the gala dinner event that all our guests truly enjoyed. We do hope to have you stay with us again in the near future. Best Regards, Kudo Hotel Management Team

10/10 Excellent

cristinel

Liked: Cleanliness, staff & service
Staff was top notch, best location in Patong beach.
Stayed 11 nights in Oct 2022
Response from Kudo Hotel Management Team on 8 Nov 2022
Dear cristinel, Many thanks for sharing your review of Kudo Hotel, we are thrilled to see that you enjoyed yourself, and that you praise our staff and location. We look forward to welcoming you again soon. Sincerely, Kudo Hotel Management Team

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travelled from Canada to Phuket to relieve some tension after a very stressful year. I travelled solo and chose Kudo Beach hotel based on the reviews. The hotel is outstanding. It’s absolutely stunning with astonishing views, it’s also clean and fun with a super cool vibe. Right on the beautiful Patong beach and just a 1 min walk from the Bangla walking street (the shopping, night life district) You can never get bored here, even if you’re a solo traveler like myself. I’m a world traveller and can genuinely say that the service I received at the hotel is top notch. It exceeded all of my expectations. Alice and Candy at the front desk were a delight. Always smiling, providing suggestions and recommendations and went above and beyond each day to ensure I enjoy my trip to the max. JJ the manager was also very kind, patient and helpful. He assisted me with many requests regarding my room and made sure everything was completed in a timely matter. The food and hookah at the restaurant were delicious, the restaurant staff were also wonderful and always smiling. Thank you to James who was always welcoming and ensured that I got my special requests for my breakfasts taken care of. It’s very clear that the staff at Kudo love their jobs as they are very passionate when it comes to customer service. I will be back in the future and definitely recommend this hotel to friends and family. The service alone could turn this beautiful 5 star hotel to a 6. Great job Kudo!
Stayed 8 nights in Sep 2022
Response from Kudo Hotel Management Team on 3 Oct 2022
Dear Tamara, Many thanks for the stellar review, we are thrilled to read your comments about our hotel and especially the ones about your interaction with our staff members mentioned, we will share the praise with them. We look forward to welcoming you back again at Kudo Hotel! Best regards, Kudo Hotel Management Team

10/10 Excellent

Travis John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel located directly on the beach, not across the road from the beach. Staff was very friendly and helpful. Excellent location right in the middle of Patong.
Stayed 6 nights in Aug 2022
Response from Kudo Hotel Management Team on 20 Sept 2022
Dear Travis John, Thank you for taking the time to share your thoughts with us! We always appreciate the positive comments left by the most important people in our world; our guests.We go the extra mile to create memorable experiences for everyone and are thrilled to hear that you have achieved that with your time spent at Kudo Hotel.We look forward to welcoming you back soon!Kindest Regards, Kudo Hotel Management Team

10/10 Excellent

IBRAHEEM

Stayed 5 nights in Sep 2022
Response from Kudo Hotel Management Team on 20 Sept 2022
Dear Ibraheem, Thank you for rating your experience at Kudo Hotel, we kindly appreciate your support and look forward to seeing you again in the near future. Kindest Regards, Kudo Hotel Management Team

10/10 Excellent

Nam

Stayed 1 night in Aug 2022
Response from Kudo Hotel Management Team on 19 Aug 2022
Dear Nam, We are incredibly grateful that you took the time out to leave us a 5-Star rating, we do hope to welcome you back in the near future. Kindest Regards, Kudo Hotel Management Team

2/10 Terrible

Baron

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was the worst experience that I ever had staying in a hotel Staff not friendly or professional the room was not clean They were playing loud music by the pool till mid night Which I could it sleep
Stayed 2 nights in Jun 2022

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, the best hotel we have ever stayed in!!
This hotel was amazing, the best hotel we have ever stayed in and we travel a lot! We stayed in the Luxury Beachfront Suite. Upon arrival, they scheduled a car to pick us up from the airport, took us to our room, which was beautiful, had a nice cake waiting for us and had the bed decorated for our anniversary. The room was very clean; bed was very comfortable, linens were the best quality and had a fantastic view of the sea. Ralph, the day manager, was remarkable! He goes above and beyond to ensure the smallest detail of your trip is taken care of. I have never had someone take care of us as much as he did! He made us feel like a VIP all week! Also, James the breakfast supervisor met us every morning with a smile on his face. He was very pleasant, learns what you like and when he see you coming, he brings you what you need as soon as you sit down. Lastly, this hotel is in the main area of Patong beach, food, drinks, beach, shopping and nightlife are at your door step! I would definitely refer this hotel to my friends and family….it truly is the best!
Stayed 7 nights in Apr 2022

10/10 Excellent

Joey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Awesome location, great food and helpful staff!
Stayed 2 nights in Nov 2021
Response from Kudo Hotel Management on 14 Dec 2021
Dear Joey, We can't thank you enough for having made time to review Kudo Hotel, we are thrilled to hear that you enjoyed our location, food and staff. Hope to have you stay with us again soon. Best regards, Kudo Hotel Management Team

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dinner on the beach
Good rooms and nice view
Stayed 1 night in Feb 2021
Response from Kudo Hotel Management on 20 Feb 2021
Dear Khun Jeff, Thank you for staying with us recently and for taking the time to share your review with others. The team truly appreciates your kind words and high praise. We look forward to welcoming you back again in the near future for yet another perfect stay experience. Warm regards, Kudo Hotel Management Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect next to Bangla Road. Everything was close by this resort I would stay here again.
Stayed 6 nights in Mar 2020

10/10 Excellent

Ritu, dehradun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in the heart of Patong with Bangla Road at just 2 min walk. It’s a beach resort so very convenient to access beach..the view while having breakfast is lovely ! The rooms are very modern and clean with all amenities one could ask for. Perfect place to stay if you want comfort, the beach and still be close to nightlife !
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
We have been there before. Had the same room as the last year.
Stayed 4 nights in Feb 2020

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four day holiday
Had a wonderful stay. From initial check in to departure, all of the staff could not have been nicer. Excellent service by room, pool and breakfast staff. Beach is adjacent to pool and grounds are well kept. Had dinner one night basically on the beach. Food and service excellent. Not to mention the bonus of dinning in view of beach. Overall I highly recommend hotel.
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the staff that was very friendly and helpful. The facilities were very clean and modern and we liked that very much as well. The thing to prepare for is that the beach and pool areas are run by a separate company. They are very good as well but it was something that we didn't realize at first. It ended up being just fine.
Stayed 4 nights in Jan 2020

10/10 Excellent

Kassie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2020

10/10 Excellent

Cool4beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location,beach,restaurant,shopping,nightlife,at your doorstep
Stayed 4 nights in Jan 2020

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Party Central
This is a great location on the beach. It’s clean and the rooms are really nice. The big problem here is that they totally cater to a party crowd, so don’t expect a chair by the pool as a guest...you have to reserve it and for a cabana you have to spend an additional $100 per day to use it. At least they shut the music down and close the pool at 7pm. It would be nice if it stayed open longer. We rented chairs on the beach for 100 bhat each and it was great.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! Would definitely repeat and recommend. Spacious modern and clean room. Free drinks and snacks. And the best beach club in patong. Only thing is that they don't have an elevator so beware.
Stayed 3 nights in Dec 2019

10/10 Excellent

Alex, Huntington Beach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property next to the beach, easy walking distance to everywhere in Patong. Nice pool, great service (both front desk and breakfast area) and clean rooms.
Stayed 4 nights in Dec 2019

10/10 Excellent

Rob, Cultus Lake BC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful room. For the ladies, it has a blow drier. Free snacks and mini bar. AWESOME location! The pool bar was really fun. If youre a breakfast person, opt in for that. Its hard to find restaurants for breakfasts that arent expensive. If being in the middle of a good afternoon party doesnt excite you, its still nice to be right on the beach with a nice pool.
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Oct 2019
Response from The Management on 18 Nov 2019
Thanks for leaving your review. We hope to welcome you back again soon!

10/10 Excellent

Lynn, Geelong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a rebuild of a previous hotel (Patong Bay Garden). The rooms are wonderful, spacious and very clean. It seems every room has a jacuzzi on the balcony which was put to great use. Housekeeping was excellent and kept our free minibar stocked each day. The pool area, whilst not huge, was great fun BUT I must say I wouldn't recommend this property for those with children under 14yo. The pool and surrounding bars have happy hour each afternoon - for outside paying customers as well (complete with a DJ pumping out the tunes) and it turns into rather an adult party (complete with 'pool girls' displaying their wares) and it is not a comfortable environment for children. HOWEVER, we enjoyed the fun and getting to know other people standing in the pool with a cocktail in hand. The location can't be beat as one of only 3 hotels between the road and beach and only a couple of minutes from Bangla Road. Breakfast was a smaller but very adequate buffet on the open 2nd floor with views over the beach - lovely.
Stayed 14 nights in Sep 2019
Response from The Management on 20 Oct 2019
Hi Lynn - thanks for staying at The Bay and Beach Club, and for leaving us your feedback. We are pleased you enjoyed your stay and all of the fun that the location offers. We've noted your response about the location perhaps not being child-friendly, and will take it into consideration. We hope to welcome you back again in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, especially Fai! Great location and food.
Stayed 5 nights in Sep 2019
Response from The Management on 20 Oct 2019
Thanks so much for your feedback! We'll let Fai know you thought she was great!

8/10 Good

HYoussfi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with my stay overall, however, there are two things that could have made my stay even better. Language is definitely an issue and the pool was very crowded with non-tenant clients.
Stayed 6 nights in Aug 2019
Response from The Management on 18 Aug 2019
Thank you so much for your feedback. We do appreciate it. We are pleased that you enjoyed your stay overall, and have taken note about your constructive feedback.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and accommodating. Food was great!
Stayed 10 nights in Jul 2019
Response from Management on 19 Jul 2019
Thanks so much for your feedback! We will inform our staff of the nice comments. Hope to welcome you back to The Bay and Beach Club in the future!

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Management on 19 Jul 2019
Thank you for the 5 out of 5 review!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Customer!
We stayed in a Luxury Beach Front Suite and loved it. Also five stars for the staff who went out of their way to make our stay a pleasant one. Will definitely be back. 👍😄
Stayed 5 nights in Jun 2019
Response from Management on 8 Jul 2019
Thank you for your feedback, Amanda! We are pleased you had such a great time and are looking forward to welcoming you back!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older couple.
Very nice hotel. The room was spotlessly clean. The reception staff were very friendly and helpful. The hotel is in a great location for shopping and night life. We stayed for two weeks and found that the pool music could get a bit too much sometimes, however we are probably too old to appreciate it (58 and 63). We could have done with at least one English Channel on the TV. The facilities in the room are very good, nice comfortable bed, coffee machine, microwave, kettle, hairdryer etc. Would definitely recommend staying here for younger singles or couples. It can be a bit annoying that on a daily basis non residents invade the pool area and take most of the beds, but we did know that it was a beach club before we booked so really did expect this to happen. All the pool staff were very polite and friendly. On the whole we really enjoyed our stay here. One other thing the WiFi is also very good here.
Stayed 14 nights in Jun 2019
Response from Management on 8 Jul 2019
It is lovely to read your feedback, Robert! Thanks for taking the time to let us know about your stay! We will inform the staff of your nice comments, and hope to see you back at The Bay and Beach Club again soon!

10/10 Excellent

Giovanni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're planning a trip to patong beach, this is the ppace you should stay. Hands down best experience
Stayed 11 nights in May 2019
Response from The Management on 5 Jun 2019
Hello Giovanni, thank you for the excellent feedback of your recent stay at The Bay and Beach Club! We hope to see you again in the future!

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Serious lack of integrity
Had a great time, but ended on a really bad note. I had to leave early and my girlfriend would check out later. When I left this morning, I signed for the bill we accrued from restaurant and bar service. Several hours later, my girlfriend called me upset because they charged her for everything when I was supposed to pay for this trip. They told her that because I booked through Expedia that they couldn't charge my card on file for the bill (allegedly, for whatever reason) and then completely MADE UP an entire story about how I tried to call her phone and that I eventually just said "it's okay, she can pay for it when she wakes up." This was a lie told by the staff, I'm assuming to get her to pay because I already left. Embarrassed, she paid the bill and called me after. Not only do I have plenty of money for the bill, and different cards to use if one wouldn't work, but I would NEVER blindside someone into paying a massive bill that they weren't expecting to. I understand they just want their money, which I'm happy to pay, because it's what I owe. But I am not happy to pay back an upset girlfriend who had nothing to do with their mistake. They should have taken this up with me or with the booking agency, not lie about how I expect someone else to pay. For that, I give them 1 star, because one thing I expect from any hotel of any level is integrity, and clearly this place is lacking.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in May 2019
Response from The Management on 22 May 2019
Thank you for the 4 out of 5 rating!

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from The Management on 22 May 2019
Thank you for the 3 out of 5 rating.