Front of property

Reviews of Saint James Paris - Relais & Chateaux

5 out of 5
Saint James Paris - Relais & Chateaux
5 Place du Chancelier Adenauer, Paris, Paris

Reviews

9.6

Exceptional

Rating 10 - Excellent. 151 out of 177 reviews" "
Rating 8 - Good. 15 out of 177 reviews" "
Rating 6 - Okay. 9 out of 177 reviews" "
Rating 4 - Poor. 1 out of 177 reviews" "
Rating 2 - Terrible. 1 out of 177 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Micaela, Alamo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious hotel with attentive staff 👍
Stayed 1 night in Nov 2023

10/10 Excellent

Katherine

Stayed 3 nights in Nov 2023

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
This is a first-class hotel by any standard. The property has an old world feel with very modern features. Even though it's in the heart of Paris - the hotel is offset from the street with a large lawn and backyard terrace. You feel like you're staying in a grand chateau in the country.
Stayed 1 night in Sep 2023

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Parisian Retreat
Wonderful stay. The privacy of the estate, amenities and thoughtful service all contributed to our very enjoyable experience.
Stayed 3 nights in Aug 2023

10/10 Excellent

Shane

Stayed 1 night in Jul 2023

4/10 Poor

Laura

Stayed 2 nights in Jul 2023
Response from Tomas B. on 28 Jul 2023
Dear Mrs Miranda,Thank you very much for your feedback.I am sorry that despite our best efforts, your stay among us did not meet all your expectations.We have been trying to improve your experience by showing you several different rooms and hope that the appartment you stayed in for your second night was enjoyable.Please let me know if I can assist.

10/10 Excellent

Sarah

Stayed 2 nights in Jul 2023

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, comfortable and great location.
Beautiful location and building. The bar staff can be more accommodating and friendly. Would definitely stay there again.
Stayed 3 nights in May 2023

10/10 Excellent

Hany

Stayed 2 nights in Apr 2023

10/10 Excellent

Terry

Stayed 1 night in Apr 2023

6/10 Okay

Daniel

Stayed 2 nights in Jan 2023

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This might be the most beautiful hotel in the world. The decor and the building are stunning. The staff were exceptionally kind. The food was excellent, it was quiet at night and it was easy to walk from here to several major attractions. Truly a perfect place.

10/10 Excellent

Jacek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hidden gem
great stay, great breakfast. bar open very short - after dinner time only for one drink and then was closed. dangerous little stairs in the 2 floor room. rest was great
Stayed 1 night in Nov 2022

10/10 Excellent

Thomasine

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was beautiful we felt so looked after and special highly recommend! The rooms are immaculate the breakfast delicious and the staff are wonderful!
Stayed 2 nights in Nov 2022

10/10 Excellent

Peter

Stayed 1 night in Nov 2022

10/10 Excellent

Alex, Medina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in the only Chateau Hotel in Paris. Very much enjoyed the settings and decors and the room was great.
Stayed 2 nights in Oct 2022

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the best!!!
Stayed 1 night in Sep 2022

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel restaurant is exquisite, with superb food and an amazing wine list. Rooms are luxurious, beds super comfortable, and the staff is just amazing -- friendly and attentive to any guest need....top notch service on all fronts. I can't come up with enough superlatives to describe our experience.
Stayed 3 nights in Sep 2022

10/10 Excellent

DECKEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Jewel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch all round. The restaurant is fantastic from breakfast to dinner.
Stayed 1 night in Sep 2022

10/10 Excellent

Naigwe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply transcendent!
Stayed 1 night in Sep 2022

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel and staff!!
Stayed 2 nights in Sep 2022

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with amazing amenities, service, restaurants & location!
Stayed 4 nights in Sep 2022

10/10 Excellent

Melissa, Worthington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most magical hotel tucked away in the heart of Paris!! It’s like a country side chateau in the city. The grounds are beautiful, the Outside dining was fantastic, the room was cozy with fab Guerlain products, the staff was top notch. I can’t say enough!!! It’s my 2nd time here and God willing won’t be my last!! Tre bien!!🇫🇷❤️🇫🇷
Stayed 2 nights in Aug 2022

10/10 Excellent

Susanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at the St James. The architecture and ambiance was old classic Paris which I love and the staff was attentitive and appreciative. Looking for a quiet escape in a country house near the city this is your chateau.
Stayed 2 nights in Aug 2022

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely professional and welcoming and attentive
Stayed 3 nights in Jul 2022

10/10 Excellent

Cara

Stayed 2 nights in Jul 2022

10/10 Excellent

Natalie, Studio City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our rooms were luxurious, quiet and extremely clean. The hotel staff were some of the best we’ve had. Beds were very comfortable and plush linens in the bathrooms. No details were left out. We were thrilled!
Stayed 5 nights in Jul 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A special place
From the moment you walk in you realize that this is no ordinary hotel. Great everything. Clearly a place I’ll want to stay at again for my next trip to Paris.
Stayed 3 nights in Jul 2022
Response from Tomas - Front Office Manager on 16 Jul 2022
Dear Mr Greenwald, Thank you so much for your lovely review. I am delighted to read that you enjoyed our little chateau in Paris. We are trying hard to make this property a magic place out of time for our guests. We will be glad to meet you again for your next visit ! Warmest regards,

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shhhh don't tell anyone about this gem/masterpiece...... In love this quaintness of it....so quiet
Stayed 2 nights in May 2022
Response from Tomas - Front Office Manager on 16 Jul 2022
Dear Mrs Kelly, Thank you so much for your nice review. I am glad to read that you enjoyed your stay among us in May. You can tell your good friends about us if you do not mind sharing the exclusivity with them ! We would love to have you again soon. Kind regards,

2/10 Terrible

Pradeep

Stayed 1 night in May 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Eugenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GORGEOUS hotel! It is so pretty that funnily enough, even some French policemen who where driving by stopped to look and comment on it. The food at the bar was just ok, the drinks delicious. It’s a bit far though, so stay here if you’re looking for a slow paced and relaxed visit to Paris.
Stayed 3 nights in Apr 2022

10/10 Excellent

Claudine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This château, its staff, interior design, location, restaurant, ambiance and spa are outstanding! One of the best I have ever stayed in and I travel a lot! I celebrated my 40th birthday here and it was so memorable and special! A personalised note from the general manager, thoughtful complimentary gestures from management and the most outstanding patisserie on site who baked the most delicate and beautiful birthday cake for me - also prepared melt in your mouth pain au chocolat in a unique shape for breakfast. Everything was just perfect! All communications pre arrival were promptly answered and their concierge Pascal is friendly, attentive and excellent in all his communications. Every staff member in the restaurant again is smiling, attentive and quick. The stunning rooms and facilities are extremely clean and interior design every girl’s dream! Very beautiful and well thought out. It may have been refurbished but I didn’t see a single mark or scratch on walls/furniture, no dust/spider webs and every day our room looked impeccable. Towels were thick and beautifully branded - everything was just pure luxury! I loved every detail and Saint James Paris truly made my birthday unforgettable! A château in the middle of Paris walking distance to main sights. Restaurant is out of this world and the chef down to earth and comes to your table! Thank you so much to the every single staff for being so great! You truly make this place so unique! Merci beacoup!
Stayed 2 nights in Mar 2022
Response from Tomas - Assistant Front Office Manager on 23 Apr 2022
Dear Claudine, Thank you so much for this beautiful review. The team could not be prouder. We geniunely value your feedbacks as they are great help and support in improving the way we work. After all the time we had to wait to greet our guests again, it is a real pleasure as well as a big relief to be able to do what we love the most. I will make sure to share your nice words to Pascal and the concierge team. We all look forward to welcoming you back soon. Warm regards from Paris.

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Second stay
Stayed 2 nights in Dec 2021

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a first class hotel
Stayed 5 nights in Dec 2021
Response from Tomas - Assistant Front Office Manager on 7 Jan 2022
Dear Brett, Thank you so much for your nice reviews. We are glad that you enjoyed your time in Paris. Looking forward to seeing you again soon ! Regards, Tomas Assistant Front Office Manager

10/10 Excellent

Kamal T

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
That is Hospitlity
Amazing boutique hotel - I used to stay there 25+ years ago when I frequently traveled to Paris. Believe it or not, the concierge greeted me by name. That is Hospitality. Great Hotel.
Stayed 1 night in Nov 2021
Response from Tomas - Assistant Front Office Manager on 11 Dec 2021
Dear Mr Farah, Thank you very much for your nice review. It it not often that we see loyalty last for more than 25 years and we geniunely appreciate your support all this time ! We would love to have the chance to see you again regularly in your newly refurbished home. Warm regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel but below par service and food
Amazing hotel, but the service and the food are below par for a hotel of this class. Avoid the spa.
Stayed 1 night in Nov 2021
Response from Tomas - Assistant Front Office Manager on 2 Dec 2021
Dear guests, Thank you very much for your review. We are truly sorry to read that our team did not deliver the quality of service you were expecting. We will make sure to adjust and improve our standards based on your feedback. We all are looking forward to have the chance to suprise you in a good way for your next visit. Regards,

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Tomas - Assistant Front Office Manager on 2 Dec 2021
Dear Anthony, Thank you very much for your nice review. We are very happy to read that you enjoyed your time in Paris. We all look forward to seeing you again soon. Regards,

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff that was very helpful with our unexpected medical emergency. Very professional and a lovely place to stay.
Stayed 3 nights in Jan 2020
Response from Tomas - Assistant Front Office Manager on 28 Feb 2020
Dear Robert, Thank you very much for your kind review. It means a lot to our staff that you enjoyed the service we offered during your stay. We all hope to see you again very soon.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved everything about this place. Fantastic staff and decor.
Stayed 3 nights in Dec 2019
Response from Tomas - Assistant Front Office Manager on 15 Dec 2019
Dear guest, Thank you very much for your lovely review. It is a real pleasure to read that you enjoyed your stay among us and that our house lived up to your expectations. We all look forward to welcoming you back very soon !

10/10 Excellent

Maurice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Tomas - Assistant Front Office Manager on 15 Dec 2019
Dear Maurice, Thank you so very much for this top grade. We do hope that you enjoyed your stay in our little house. We all wish you a happy holiday season.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior decor is both unusual and exciting! Very creative!
Stayed 3 nights in Oct 2019
Response from Tomas - Assistant Front Office Manager on 15 Dec 2019
Dear guest, Thank you very much for your nice review. We are all so proud of the fancy but still elegant feeling our chateau delivers, it means a lot to read that you did enjoy it too. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor and atmosphere of the hotel is incredible. The service was super & it felt like home away from home. Staying on the property (whether having a drink at the bar, eating dinner, or just interacting with anyone along the way in the hotel felt relaxing.
Stayed 3 nights in Oct 2019
Response from Tomas - Assistant Front Office Manager on 15 Dec 2019
Dear guest, Thank you so much for your very nice review. It means a lot to read that you enjoyed every aspects of your stay. We are putting on a lot of work to make you feel at home as soon as you step into our little house. We all hope to see you again very soon.

10/10 Excellent

James, Montreal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole thing... rooms, bar, restaurant, outside patio, staff. Amazing experience. My second time and will definitely be back.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the ambience, location and friendly staff...everyone was very accommodating and our stay was perfect...would definitely return to this great hotel.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
Worth every penny. A great place to stay when on business or personal travel. The service is spectacular. Great location, on a quiet street not far from the best parts of Paris.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The attention to detail by staff was truly exceptional. Having stayed in hotels in countries all over the world, this experience ranks at the very top.
Stayed 6 nights in Aug 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019