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Reviews of Mercure Paris Gare de l'Est Magenta

4 out of 5
Mercure Paris Gare de l'Est Magenta
1-3 Cour De La Ferme St Lazare, Paris, Paris

Reviews

7.8

Good

Rating 10 - Excellent. 86 out of 347 reviews" "
Rating 8 - Good. 152 out of 347 reviews" "
Rating 6 - Okay. 80 out of 347 reviews" "
Rating 4 - Poor. 22 out of 347 reviews" "
Rating 2 - Terrible. 7 out of 347 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

jeremi

Stayed 1 night in Sep 2023
Response from Laura Romero, Reception on 6 Sept 2023
Dear Jeremi, We would like to thank you for taking the time to give us your opinion. The well-being of our guests is essential and we are pleased to know that you have had a pleasant stay. We hope to have the pleasure of receiving you again very soon :) Best regards,

8/10 Good

Jeremy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Mercure Paris Gare De l'est
The room was clean and a good size for Paris with a really good shower. The breakfast was all you expect and love in Paris. Staff were very friendly and helpful. Location is ok if you want to be near the stations otherwise not the best.
Stayed 2 nights in Jan 2023
Response from Laura Romero, Reception on 20 Jan 2023
Dear Jeremy, Thank you for writing to us after your stay with us. Thank you for these wonderful notes! We are pleased to hear that you enjoyed our hotel and staff, the room and especially our breakfast. Thank you very much for our team ! See you soon! Regards

4/10 Poor

Kurt

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Day & night front desk staff were nice and helpful. Area was convenient, room was small but sufficient. Housekeeping was sloppy, 2nd day removed our 2 bath towels n bath mat but replaced w only 1 towel & no bath mat. Reported to front desk but returned later w no change. Toilet seat only had 1 bolt so it slid, housekeeping should report that and the loose toilet paper holder to be fixed. Housekeeping was also in a rush & left 3 pillow cases piled up in our room. They also did a sloppy job making the bed where they didn’t tuck the bottom sheet at the foot of the bed. Lastly, the lift broke 5 times during our 7 night stay. The last breakdown they said would take days to replace a part.
Stayed 7 nights in Sep 2022

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Laura - Service Réception. on 23 Jul 2022
Chère Anne, Merci pour cette note très encourageante suite à votre séjour dans notre hôtel Mercure. A bientôt !

10/10 Excellent

Ingeborg

Stayed 3 nights in May 2022
Response from Chahrazed on 25 May 2022
Bonjour, Nous vous remercions pour cette magnifique note ! En espérant que le service et l'équipe de l'hôtel vous a plu ! Cordialement

8/10 Good

Raymond

Stayed 1 night in Feb 2022

4/10 Poor

David

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No heat or ac control. Seriously?!?
I was either too hot or too cold. No way to adjust the climate.
Stayed 7 nights in Oct 2021
Response from TAMARA on 21 Dec 2021
Hello David, We thank you for yor state in our hotel and your comment. We have noted your regarding concerning the clima. For the next time do not hesitate to ask reception if you have any problem. Best regards, Tamara

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for my trip - had an overnight in Paris to break up a long train journey. Rooms are pretty tiny and it's not as nice as other Mercures I've stayed at, but no major complaints. Only thing they could definitely improve on is eco-friendliness. They do have soap dispensers in the shower rather than tiny shampoo bottles, which is a great first step! But I'd like to see those soap dispensers be refillable ones rather than single use. And they still have loads of single-use everything else: disposable cups, small bar soaps individually packaged in boxes, coffee/tea/sugar in plastic sachets. They still have a long way to go...
Stayed 1 night in Aug 2021

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Clive, Abergavenny

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Location near transport hub of Gare d’Nord, Gare l’Est & bus terminus. Reception was a major problem for my group.I had numerous complaints over the long delay for room allocation despite spending an hour prior to the group’s arrival loading info onto computer.Overal I wasted 2.5 hours
Stayed 2 nights in Jan 2020

8/10 Good

pri agung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Denis, montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel well located. The rooms are very tight. Would not be enjoyable for a longer stay. The breakfast was excellent
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First case of a DOWNGRADE in history
I got a DOWNGRADE when i arrived at this hotel! I had booked a double room, but the girl at the front desk said she was gonna put me in a single room because she needed the double for couples. So basicly i paid for a double and, because i was traveling alone, got put in a single room. No refund or any compensation given to me. The room was tiny, to the point where you have to walk sideways to go around the bed. Wc was even smaller. Location was ok, but i would never stay here again, or in any Mercure hotel for that matter...
Stayed 3 nights in Nov 2019

10/10 Excellent

C., NYC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best I can hope for! Roomy room with a small table, bench and cushioned chair. Lighting made me feel comfortable and like I was at home. Shower had a rainfall option and they offered Nuxe bath products. Celine at reception was so nice and personable. Location close to Gare du Nord and Gare du L'est for easy train access. Hood wasn't bad in food options either although it was more local with markets, butchers and fish.
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, clean and had all that we needed. Included bar drinks and special coffee machine was an added bonus which we didn't know about. All staff were welcoming and very lovely. The breakfast area was also very nice and cosy. Good assortment for breakfast. I highly recommend this hotel.
Stayed 4 nights in Oct 2019
Response from Lucile on 11 Nov 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de l'Est Magenta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The reception Mercure Gare de l'Est Magenta - Lucile

4/10 Poor

SI, Paris

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outside the Hotel before entering there is a horrible smell of Urine, and homeless people are sleeping outside. We where given a wrong room with 2 single beds put together to make a double bed, once my husband informed them we where moved the another room they called Executive room. The executive room was spacious however the sofa was damaged/broken and it was obvious it was late but my husband reported it in the morning and he was informed it is still OK to be used. overall I would not recommend the area of the hotel and the rooms where not up to a great standard, however the staff we really good.
Stayed 3 nights in Oct 2019

8/10 Good

David

Liked: Cleanliness, staff & service
Weekend break to Paris to celebrate our wedding anniversary. Very good location, friendly staff and good facilities. The lights failed (probably just a fuse) on our second night. We were moved to another room quickly and without fuss.
Stayed 2 nights in Oct 2019
Response from Réception Mercure Gare de l'Est on 22 Nov 2019
Dear David, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de l'Est Magenta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location is very near the main train stations. But the room is too small.
Stayed 1 night in Sep 2019

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service!
Stayed 1 night in Sep 2019

10/10 Excellent

Miss

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel & staff were lovely, it was a bit hot, mid August but there wasn't much they could do about the weather. Very clean & a great breakfast. Thank you.
Stayed 1 night in Aug 2019

8/10 Good

Mindy

Liked: Cleanliness, staff & service, room comfort
Good Base, a little tired
Lobby and room comfortable. Reception staff very welcoming and helpful. Corridors quite tired looking. Shower in our room didn't drain quick enough and even with the quickest of showers the water would leak over the shower tray; the staff did try to sort this out for us with drain unblocker (!!!), but sadly this didn't work. The hotel is just off a main road and was perfect for us with not being far from the train station. The breakfast room looked very newly furbished and all the food looked fresh and tasty. We think we saw the pastries being cooked on site. The lady on our second morning could've been a little less brash. And (lots of places seem to do this for some reason!!) cleaning cutlery very loudly, throwing it down. This was after she quite brusquely talked to us. Not necessarily a deal breaker, but thought to mention it.
Stayed 2 nights in Aug 2019

10/10 Excellent

Dalwinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and hotel staff were very helpful
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Loved our stay, very helpful and kind staff. Would come to this hotel again!
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice little hotel near Gare de l'est. The room was adequately furnished. Amenities were not much but enough for a few nights stay. There are abundant electricity sockets, which I appreciate, since I have quite a few electronic appliances. There are also lots of TV channels to choose from, which I enjoyed very much! One thing i find quite odd is that the power socket for the hairdryer is not located in the bathroom, but in the room. Under most circumstances people would want to use the hairdryer inside the bathroom, because of the noise, want the bedroom stay dry, etc. The room I got was quite close to the lift's shaft, literally just beside it, it could get quite noisy at night. I have also noticed that some rooms in the lower floors look out onto the rubbish bins in the alley beside the hotel, which is not very nice. I would like to thank Mr. Romain for assisting my check in at the reception, he and his team were friendly and helpful. The breakfast was also a pleasing experience, and the lady who manages the breakfast salon was friendly and cheerful, above all, the hot items were tasty! She cooked extra sausages for me because I told her I really enjoyed it! I booked this room out of convenience, however, because of the exceptional amiability of the staff here, I wold definitely come back to stay when I am back in Paris.
Stayed 3 nights in Mar 2019
Response from Thomas on 3 May 2019
Hello, We thank you for your comments following your stay with us. What was our pleasure to have read you! Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. Experience and customer satisfaction being at the heart of our project, we took into account your comments and advice, seeking to improve on all points to obtain 100% satisfaction from each of our customers! PS: Personally, it was a pleasure to welcome you among us even if my name is Thomas !! Looking forward to welcoming you again and eventually becoming your number one address in Paris! Please believe, in expressing our best feelings. Thomas P

10/10 Excellent

Chu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Thomas on 26 Apr 2019
.

10/10 Excellent

R. A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Thomas on 3 May 2019
.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Thomas on 26 Apr 2019
.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The style was modern and the rooms were spacious .
Stayed 3 nights in Feb 2019
Response from Thomas on 11 Mar 2019
Hello to you, We thank you for taking the time to share your opinion. We hope to see you very soon! Best regards. Thomas P.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
This is a good hotel overall, half way between the Gare du Nord and the Gare de l'Est and easy to get to both stations on foot. Ideal for arriving from London and going on to Strasbourg the next day. The hotel is clean and comfortable and the staff are also good. The breakfast was a bit below par for what I would expect of a hotel of this standard and at night you do hear the sirens of passing police cars, but I still got a good night's sleep and also caught up a bit the next day on the TGV.
Stayed 1 night in Jan 2019
Response from Thomas on 17 Feb 2019
Good Afternoon, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas P

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years Eve 2018/19
We traveled to Paris for a New Years break. The hotel is easy to find from either Gare du Nord or the Gare de l’Est being about a five minute walk from either. The location itself feels a little unsafe being close to an international station, but the hotel felt safe with entry controlled by the receptionists. All the people we spoke to were very friendly. We arrived early for check in but were still able to access our room. And when we left we could leave our luggage safely until we left for the airport. The room was a good size with a comfy bed. The shower was hot and powerful. Towels are a bit small but could be changed every day if needed. Just remember you need to drop your key in the slot just inside the room door if you want the lights on! We didn’t eat or drink here but there are lots of restaurants and cafes in the area and the receptionist pointed us in the direction of Monop’ supermarket for snacks and drinks. She was also very helpful when asking for the best public transport links around the city All public areas of the hotel were clean too.
Stayed 4 nights in Dec 2018
Response from Thomas on 17 Feb 2019
Good Afternoon, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas P

8/10 Good

ROBERT J MCCARTHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what we needed for the standard of hotel
Stayed 3 nights in Oct 2018
Response from Thomas on 13 Oct 2018
Hello Mr McCarthy We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas

8/10 Good

leon, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room is a little small, so is the bathroom, but the whole hotel is after renovation, so everything new. The biggest plus of this hotel is location. its close to the market to trains to all famous places. the stuff is very friendly and helpful, so I would recommended and its not expensive
Stayed 5 nights in Aug 2018

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

KO, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.Thank you for your kindness for the room trouble shooting.
Stayed 2 nights in Aug 2018
Response from Thomas on 2 Sept 2018
Hello KO, Thank you in the first place for giving us a return on your stay at our establishment. We are delighted to read that your stay was up to your expectations! We sincerely hope to see you again on your next visit to Paris and eventually become your number one address in Paris!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convieniently located and very friendly and accommodating staff!
Stayed 2 nights in Jul 2018
Response from Thomas on 7 Jul 2018
Hello Thank you in the first place for giving us a feedback on your stay with us. What has been our pleasure to have read you. Be sure that your comments about our team will be forwarded to them, your satisfaction being your reward. We sincerely hope to see you again in the near future and eventually become your address number in Paris!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff easy access from train station would recommend and would go back
Stayed 4 nights in Jun 2018
Response from Thomas on 4 Jul 2018
Hello, Thank you in the first place for giving us a feedback on your stay with us. What a pleasure it was to have read you! We are delighted to see that your stay was up to your expectations. We sincerely hope to see you again and welcome you again and become your number one address in Paris! Thomas

10/10 Excellent

Dorothy, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient to get around Paris. Helpful and friendly staff and great choice of restaurants nearby.
Stayed 4 nights in Jun 2018
Response from karim on 20 Aug 2018
Dear Dorothy, Thanks to had time to let us know about your feeling for your last stay with us. It is very plaisant for us to read that and means that our way to make our hotel live is the good one. We promess that we gonna keep continuing like that and hope to see your for your next trip, Paris got so much more to offer. Sincerely yours Karim DJALLALI Front Office Manager

6/10 Okay

Steven, Ann Arbor

Liked: Cleanliness, staff & service
I chose this hotel due to its proximity to Gare de l'Est. Room is small, but typical for central Paris. Two people with luggage would be cramped. Good bathroom and shower. Hotel not particularly close to most tourist sites, but has 3 major subway lines nearby
Stayed 1 night in Jun 2018
Response from Thomas on 21 Jun 2018
Hi Steven, Thank you for giving us a feedback regarding your stay with us. We are delighted that overall your stay was up to your expectations. It is true that due to the architecture of our building some of our rooms smaller than others. Do not hesitate to ask our reception team 24/24 for, we could have according to availability, you find a suitable solution. Indeed we are located north of Paris, about 1 hour walk from the center, but we are full of bus, metro line and RER line that take you there in less than 10 minutes. Hoping to see you again on a future Parisian trip! Thomas

10/10 Excellent

safina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid stay
Our room and hotel were lovely. Only criticism would be the toilet too near the door- not enough room around
Stayed 2 nights in Jun 2018
Response from karim on 29 Aug 2018
Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Paris Gare de l'Est Magenta. C’est avec grand plaisir que nous recevons vos compliments. Ceci nous encourage dans la voix que nous empruntons chaque jour pour faire vivre la plus belle experience possible à nos hôtes Votre satisfaction est la plus belle récompense, c'est même notre petit bonbon. Merci mille fois et au plaisir de vous revoir.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Clean hotel in sketchy location
Clean and tidy hotel, but poor service and run down neighbourhood. Good location for one night to be close to stations, otherwise stay elsewhere
Stayed 1 night in Jun 2018
Response from Thomas on 17 Jun 2018
Good Afternoon, Thank you for giving us a feedback regarding your stay with us. We are disappointed however to read that your stay was not up to your expectations. Unfortunately we have no more information that you have shared, and not including a service problem, something that is rather valued in our hotel. Do not hesitate to come back to us to share your suggestions and remarks. Thomas

10/10 Excellent

Ute-Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience! Location and staff superb.
Stayed 1 night in May 2018
Response from Thomas on 3 Jun 2018
Hello Ute- Johnny, Thank you in the first place for leaving us a return on your stay by us. We are delighted that you have found our establishment to your liking and be sure that your comments concerning our staff will be transmitted to them, your satisfaction being their main reward! Hoping to see you again and become your number one address in Paris !!

8/10 Good

Linda, Cape Town

Liked: Cleanliness, staff & service, room comfort
Comfortable stay close to two train stations
The hotel is within walking distance of the Gare du Nord as well as Gare de l'Est train stations. Besides Sacre Coeur that is relatively close, there are not many other Paris tourist attractions in the area. The best way is to use the metro to get to the other Paris highlights. I would not describe the area as the best to stay in but for the price, the close proximity to train stations and the hotel being very comfortable, you will probably not find much better. The front desk personnel were very friendly and helpful. The room and bathroom are quite small but it is perfect for a night or two. The highlight of the room was the large showerhead!
Response from Thomas on 22 May 2018
Good evening Linda, Thank you in the first place for leaving us your impressions about your stay with us. What a pleasure it was to have read you! You could not better describe the location of our hotel! Indeed we are close to two major poles of attraction which are Gare du Nord and Gare de l'Est and yet we are located in a small street full of charm and especially quiet. Both in our rooms, due to the architecture of our building, some are smaller than others unfortunately .. but we worked their design lazy that it is cozy harmonious especially in the bathrooms! Be sure that your comments about our staff will be forwarded to them. Your satisfaction being their main reward! Hoping to see you again on one of your next Parisian stay!

10/10 Excellent

Jiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly and helpful. The room is not big but comfortable and very clean. The towels are new and clean. The equipment is new. The room even has a small refrigerator. Though it is not the most expensive hotel we stayed in our European trip but it is the one we liked the most.
Response from Thomas on 5 May 2018
Good Afternoon Mr Jiang, Thanks writing your impression regarding your stay with us. It was a real pleasure reading you about our hotel, you couldn't summarize it better ! Hope to see you back in a near future and to become your adresse number one in Paris !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good budget hotel - I would happily recommend
Booked 5 rooms for myself and friends on a short trip to Paris. The hotel is close to Gare du Nord and the Eurostar, the area seemed safe and the room, whilst compact, had everything that you would want - double bed, good plasma tv, fridge, safe, a small bathroom with an excellent shower.
Stayed 1 night in Mar 2018
Response from thomas on 19 Mar 2018
Good Afternoon Sir, At first I thank you for having left us a return concerning your stay among us. We appreciate the fact that you have found the rooms to your taste, after our renovation campaign. Indeed our hotel is located less than 5 minutes north station, in a small street adjacent to the boulevard, quiet, far from the bustle of Paris plays for our charm. Hoping to see you again for a future stay in Paris, and the opportunity for a new match! Thomas

4/10 Poor

B, san francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it
The air conditioner didn't work in our room. I decided I'd ask you he front desk about it on the way back from dinner since we were running behind. When we returned, I asked the front desk staff if there was a trick to the AC unit because I couldn't get ours to work. He checked the computer and said, yeah it doesn't work in your room. (Thanks super helpful) So then I asked if there was another room available that we could move to where the air worked. He said yes. I then had to ask if we could move to it, he said "Now?" And I said yes. He just laughed at me and said I'd have to wait till tomorrow morning. Overall, our room was cramped, dirty, and dark. Definitely not worth the money.
Stayed 1 night in Oct 2017

8/10 Good

Hatmandu, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel Close to Transport Links
A very enjoyable stay, near midnight arrival not a problem. Clean room compact but very good insulation from street noise and great blackout curtains assisted some welcome lie ins.
Stayed 3 nights in Sep 2017
Response from karim on 29 Aug 2018
Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Paris Gare de l'Est Magenta. C’est avec grand plaisir que nous recevons vos compliments. Ceci nous encourage dans la voix que nous empruntons chaque jour pour faire vivre la plus belle experience possible à nos hôtes Votre satisfaction est la plus belle récompense, c'est même notre petit bonbon. Merci mille fois et au plaisir de vous revoir.