Dear Client, Willing to change room was obviously the reason : all our rooms are different and you were apparently disappointed with the one we attributed to you . One room was available at that time . When coming back after your evening dinner you took it .You seemed satisfied and stayed 2 more nights .Madame, Monsieur : we are sorry for the desagrement you felt about the staff: in the morning you just left the key , came back at midday and came back again late in the evening:: we take the liberty to think that we did not have time to be rude . We take the liberty to think that you did not want to have relationship with the front desk at all .Concerning the bed bugs: the press speaks and write a lot about it : to ask you to bring it down as a proof would have been very difficult ! The client is always right and no proof as to be given . We ask the person at the front desk that evening and never , ever he would have asked you to do this . He proposed you to change room and you accepted it .You did not share any other complains during your stay . Best regardsThe Manager

Further to your review about our staff and hotel service :we take the liberty to respond honestly to your complain : 4 nights with us reserved. You wanted to change your residence for another hotel apparently . You checked in late around at 7 PM and at 9 PM : you came down at the front desk to complain. The next day you wanted us to refund the all stay : we accepted and ask you to leave the hotel in return and to accept the visit of a doctor ordered by our services to confirm what you are pretending about the bugs : reason for you to have a full free stay. You refused to see the doctor. The Hospitality Business has his limit : the total gratuity in non justified. We credit 3 nights only .We are working for the best and cleanest environment with our constant survey on it , and are lucky for not having bed bugs. Best regards.