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Reviews of Hôtel Arc Porte D'Orleans

3 out of 5
Hôtel Arc Porte D'Orleans
11, Rue Gabriel Péri, Montrouge, Hauts-de-Seine

Reviews

6.8
Rating 10 - Excellent. 66 out of 451 reviews" "
Rating 8 - Good. 170 out of 451 reviews" "
Rating 6 - Okay. 115 out of 451 reviews" "
Rating 4 - Poor. 67 out of 451 reviews" "
Rating 2 - Terrible. 33 out of 451 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Keith

Disliked: Cleanliness, property conditions & facilities
We were woken up at 03.30am in the morning to find a mouse sitting on the table eating my wifes cake. Also the drains were blocked ans when showering you were stood in inches of water. When staff were notified they asked how big the mouse was as if that had any relevance to the fact it was sat in my room. Really unhappy because this was on last night and how do I know it hadn't been there all three nights eating away at our snacks.
Stayed 3 nights in Sep 2023
Response from Reception on 12 Apr 2024
Dear ,We are sorry to hear that your experience did not meet your expectations. Your opinion is important to us, and we will take steps to improve our services.

2/10 Terrible

mahefa

Stayed 3 nights in Sep 2023
Response from Equipe hotel arc on 28 Nov 2023
Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Votre avis est important pour nous, et nous prendrons des mesures pour améliorer nos services.Cordialement

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple mais bon
Idéale pour quelqu'un qui veut un hôtel simple avec bonne service. La rue à l'extérieur est plutôt bruyant, mais on l'attends à Paris. Le staff de la réception étaient également génial.
Stayed 1 night in Sep 2023
Response from Reception on 12 Apr 2024
Bonjour, Toute l’équipe vous remercie pour votre commentaire. Nous sommes heureux de voir que vous êtes satisfait de notre établissement. Nous avons hâte de vous revoir !Bien cordialement

4/10 Poor

Sónia

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Very nice staff from the reception. Bad clean on the room and comun areas (mats on the common areas, room curtains, windows gutters). Bad hotel cleaness entrance.
Stayed 1 night in Aug 2023

6/10 Okay

mark

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Malou

Stayed 1 night in Jul 2023

8/10 Good

Yi

Liked: Staff & service
good location, close to metro
Stayed 4 nights in May 2023

8/10 Good

Arundeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 3 nights in Aug 2022

6/10 Okay

Nicholas

Travelled with family
Disliked: Staff & service, property conditions & facilities
No airconditioning. Unfriendly staff. Small room.
Stayed 3 nights in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A surprisingly good budget hotel
The background for the stay: We had to stay in Paris for the night between 28/05/2022 and 29/05/2022. We were shocked to see how difficult it was to find a hotel in Paris and how expensive they were. (Later we found out that the reason was the Champions League final between Real Madrid and Liverpool.) Therefore we ended up in an area fairly far away from Central Paris. Having read some of the negative reviews, the hotel was a positive surprise. The people at the reception were friendly, one of them helped me with my luggage when we checked out. That is the kind of service you often do not get in more high end hotels. The room was small and basic but was spotlessly clean. It also had double-glazing which kept any noise from the street away. The bathroom had bath. It was not a full size one but still nice. There were 2 soaps and 2 shampoos in the bathroom. The towels were fluffy. There was a balcony - big enough to stick your toes out! The negatives were: The walls were paper thin. Luckily we did not have any noisy neighbours and slept well. There are lots of steps: The lift is situated between the floors, so you have 9 steps to your room. You also have 7 steps to get to the reception from the street , 11 steps from the reception to the lift. Services close by: A Carrefour was 1 minute away, a boulangerie 2 minutes away, we had dinner at the Italian restaurant Il Segreto 5 minutes away, which had very good food. A surprisingly good budget hotel.
Stayed 1 night in May 2022

6/10 Okay

kevin

Travelled with group
Stayed 2 nights in May 2022

8/10 Good

Halil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to metro line 4 station.
Stayed 4 nights in Mar 2022

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Liked the location, 2 blocks to metro, easy highway access. Didn t liek the steps necessary to access the lobby and more steps to elevator. Overall, great price and clean and quiet. Did not use breakfast, but it looked pretty sparce.
Stayed 4 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2020
Response from Service réservation on 22 Mar 2020
Bonjour, Nous vous remercions pour votre note. Cordialement,

10/10 Excellent

Van Li

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly, welcoming and helped us out whenever we needed. Any problems we had the staff helped sort it out. The rooms were great. Neat and tidy and had everything we needed.
Stayed 2 nights in Jan 2020
Response from Reservation Service on 20 Mar 2020
Dear guest, We appreciate your comments. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic & clean hotel
I’m happy to stay at this hotel. It’s a bit old, but it’s clean. I stayed there for 1 week, they arranged a spacious room for me. For the breakfast, it’s basic but good. The staffs refilled the breads & food promptly. All the staffs were very helpful & friendly. I had a good time there! Thank you!
Stayed 7 nights in Nov 2019

4/10 Poor

Dan, Leeds

Business traveller, Travelled with group
Disliked: Amenities, property conditions & facilities
Very very thin walls. Do not recommend as you hear absolutely every sound imaginable.
Stayed 3 nights in Oct 2019

4/10 Poor

Birgit Nørremose

Liked: Cleanliness, room comfort
Disliked: Staff & service
Poor service at reception
I had to wait 40 min. To check in.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Comfortable rooms. Good location.
Stayed 2 nights in Sep 2019

4/10 Poor

María, Vancouver, BC

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Night staff reception helpful. Location was good. Check in reception unfriendly, uncaring, did not feel welcome. Very poor customer service. Dirty soiled mattress cover on bed. Very disappointing on first night to discover no fitted sheet on bed. Bed improperly made.
Stayed 3 nights in Aug 2019

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and uncomfortable
The hotel room was in extremely poor condition and dirty, the rooms had no air conditioning and where unbearable to sleep in at night. This hotel is in need of a major overhaul. We departed the hotel before are agreed time and found somewhere else for a few more Euros, I'm will be seeking a full refund Avoid at all costs
Stayed 3 nights in Aug 2019

6/10 Okay

Andy

Liked: Staff & service
Pleasant stay - updating needed though :)
Booked 3 nights in a twin room for me and my daughter. The size of the room was surprisingly small and the bathroom could have done with an update. Pillows weren't the best and there was a quilt on the bed in 28 degree heat with no air con. Breakfast was continental which did the job. Location of the hotel was a 15 minute metro ride from the centre (Notre Dame area) on the M4 Montourage line.
Stayed 3 nights in Jul 2019
Response from Best Regards Susil Front Desk on 1 Aug 2019
Dear Madame , Thank you for choosing Hotel ARC & Higly appréciâtes your comment , We will put our attention in the areas you mentionned , further more as most of the Parisien hotels our room sizes are the same . Unfortunatly we do not have Aircondition but we have put a fan instead as Paris is mostly having a cold climate except one or 2 weeks little high temperature during the rest of the year this wont be a problem . We are hear to welcome you back in our property and thank you again for the remarks . Best Regards Susil Front Desk

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from Reservation service on 11 Dec 2018
Dear Sir/Madam, Thank you for your nice message. We are glad that you appreciate your stay in our hotel. We hope to welcome you for your next stay in Paris, Best regards, Reservation service

4/10 Poor

TUBU, India

Disliked: Property conditions & facilities, room comfort
Shabby rooms, shower broken, water logging in the bath tub, poor quality breakfast
Stayed 3 nights in Oct 2018
Response from Reservation service on 11 Dec 2018
Dear guest, Thank you for your comment. We are sorry for the inconveniences encountered. We assure you that was a punctual issue, it is now solved. We hope to welcome you for your next stay in Paris, Best regards, Reservation service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy Breakfast
Wonderful Breakfast - would highly recommend adding it to your stay.
Stayed 1 night in Oct 2018
Response from Reservation service on 12 Dec 2018
Dear Sir/Madam, Thank you for your comment. We are glad to read that you appreciate your stay in our hotel. We hope to welcome you for your next stay in Paris. Best regards, Reservation service

2/10 Terrible

Vanessa, California

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The staff was so rude, they made it so difficult to have 3 people in our room even if they weren’t spending the night just hanging out. And the whole turning the car clicker/keys in when you leave is weird and an inconvenience.
Stayed 2 nights in Sep 2018
Response from Reservation service on 12 Dec 2018
Dear Madam, Thank you for your comment. We have noted your comments, we assure to do our best to improve these points. Best regards, Reservation service

2/10 Terrible

Richard, UK

Disliked: Staff & service, property conditions & facilities, room comfort
Stay away
Misleading room photos, rooms are very small, it should be single rooms not double rooms. breakfast not worth the money, had to pay extra €40 just for parking. "Stay away from this House" it's not a hotel
Stayed 4 nights in Aug 2018
Response from Reservation service on 12 Dec 2018
Dear Sir, Thank you for your comment. We are sorry for the inconveniences. We have noted your comments, we assure to do our best to improve these points. Best regards, Reservation service

6/10 Okay

James

Disliked: Room comfort
Price is right
It was a nice stay and staff was friendly. Room slightly cramped but good price.
Stayed 2 nights in Aug 2018
Response from Reservation service on 12 Dec 2018
Dear Sir, Thank you for your comment. We are glad to read that you appreciate your stay in our hotel. We have noted your comments, we assure to do our best to improve these points. We hope to welcome you for your next stay in Paris. Best regards, Reservation service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Close to trasportation, good location. I would raccomend it
Stayed 3 nights in Aug 2018
Response from Reservation service on 12 Dec 2018
Dear guest, Thank you for your comment. We are glad to read that you appreciate your stay in our hotel. We hope to welcome you for your next stay in Paris. Best regards, Reservation service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with a good breakfast!
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Within walking distance of metro station about 5 to 10 minute walk. A short ride into the city. The room was clean and nice. Definitely a great deal if you are willing to not be in the heart of paris, though it is a quick short ride on the Metro.
Stayed 3 nights in Jul 2018

6/10 Okay

Lee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Beeping bed bugs
For the first 2 nights there was an incessant beep every 32 seconds and after 4 requests to sort it out they eventually found the smoke alarm that was causing the noise and reset it. The room itself wasn't terrible but the bites I sustained from the bed lice was rather unpleasant. Needless to say I will not be staying in this hotel ever again.
Stayed 4 nights in May 2018

8/10 Good

vincent

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Bojan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Plus point for this hotel is close to Metro.
Staff were nice, house keeping is good! however, the room was too small and the beds were horrible. I came out with backache! May be it's good to stay for 1-2 days, not for weeks! But it's okay for the cheap price of the hotel.

8/10 Good

Roger, Milton Keynes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, efficient staff on reception and hardworking cleaning staff. This hotel is clean and comfortable enough, and is located very close to the Metro, with ready access to all of Paris.

2/10 Terrible

Kavita, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely poor
It was very old, run down. Nothing like the pictures suggest. They would not provide a refund. Booked triple room and was informed there would be one Queen bed and one single. All beds were single with no room whatsoever to move within. Left the hotel within half hour as I did not safe there and staff were very rude.

6/10 Okay

Carmen

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Un manque total de vérification sur l’électroménager, le sèche-cheveux de la salle de bain a pris feu. Quand je l’ai allumé! on m’a apporté un autre et le suivant ne marchait pas non plus.
Stayed 1 night in Feb 2024
Response from Reception on 12 Apr 2024
Merci pour votre retour , Nous prenons bonne note de vos remarques , votre retour nous permettra d’apporter des améliorations et de construire une prochaine et meilleure expérience.Bien Cordialement

4/10 Poor

KHALAF

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
M'y two nights were paid. I decided to not spend the 2nd Night for personal reasons. I asked the receptionist If it is possible to keep m'y affairs until I finish my conference. When I came back at 5 PM. I found out that my affairs were moved out from the room even though I havent done my check out! I could have paid extra tax fees since I exceeded the permitted hour (non) but I was not informed about that!! Information was not clear and precise. I found it very unprofessional especially that a hotel employée was insisting that I was given the right information.
Stayed 2 nights in Jan 2024
Response from Reception on 12 Apr 2024
Dear ,We are sorry to hear that your experience did not meet your expectations. Your opinion is important to us, and we will take steps to improve our services.RegardsArc team

8/10 Good

carole

Stayed 1 night in Jan 2024

10/10 Excellent

jean-noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

claude

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très sympathique
Stayed 2 nights in Nov 2023
Response from Equipe hotel arc on 28 Nov 2023
Bonjour, Toute l’équipe vous remercie pour votre commentaire. Nous sommes heureux de voir que vous êtes satisfait de notre établissement. Nous avons hâte de vous revoir !Bien cordialement

8/10 Good

PATRICK

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Equipe hotel arc on 28 Nov 2023
Bonjour, Toute l’équipe vous remercie pour votre commentaire. Nous sommes heureux de voir que vous êtes satisfait de notre établissement. Nous avons hâte de vous revoir !Bien cordialement

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Equipe hotel arc on 28 Nov 2023
Bonjour, Toute l’équipe vous remercie pour votre commentaire. Nous sommes heureux de voir que vous êtes satisfait de notre établissement. Nous avons hâte de vous revoir !Bien cordialement

10/10 Excellent

NICOLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Equipe hotel arc on 28 Nov 2023
Bonjour, Toute l’équipe vous remercie pour votre commentaire. Nous sommes heureux de voir que vous êtes satisfait de notre établissement. Nous avons hâte de vous revoir !Bien cordialement

4/10 Poor

Sylvain

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Très déçu au regard du prix
J'ai décidé de changer d'hôtel à partir du mercredi soir suite à une visite d'une souris dans la nuit du mardi au mercredi. Je n'ai malheureusement pas pu prendre de photos pour prouver cela.
Stayed 4 nights in Oct 2023
Response from Equipe hotel arc on 28 Nov 2023
Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Votre avis est important pour nous, et nous prendrons des mesures pour améliorer nos services.Cordialement

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Extrêmement décevant
Les escaliers sont horribles avec des marches petites et dangereuses. Ascenseur à mi étage nécessitant de porter les valises sur plusieurs marches d’un escalier exigu. La salle de bain est loin d’être du niveau d’un 3 étoiles. Carreaux cassés, prises qui ne tient pas au mur, rideau de douche qui tient par miracle. La fenêtre n’a aucune isolation phonique, on vit au rythme de la rue. Il en est de même pour le couloir. Le petit déjeuner est ridicule. Point positif : propreté
Stayed 2 nights in Oct 2023
Response from Equipe hotel arc on 28 Nov 2023
Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Votre avis est important pour nous, et nous prendrons des mesures pour améliorer nos services.Cordialement

8/10 Good

Thierry

Besoin d'aide
Bruyant pendant la nuit, problème d'isolation, sinon chambre et literie confortable et propre. Je n'arrive pas à contacter le site Hotel.com pour récupérer ma facture.
Stayed 1 night in Oct 2023
Response from Equipe hotel arc on 28 Nov 2023
Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Votre avis est important pour nous, et nous prendrons des mesures pour améliorer nos services."