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Reviews of Holiday Inn Paris - Gare de Lyon Bastille, an IHG Hotel

4 out of 5
Holiday Inn Paris - Gare de Lyon Bastille, an IHG Hotel
11-15 rue de Lyon, Paris

Reviews

9.0

Wonderful

Rating 10 - Excellent. 610 out of 1002 reviews" "
Rating 8 - Good. 298 out of 1002 reviews" "
Rating 6 - Okay. 67 out of 1002 reviews" "
Rating 4 - Poor. 16 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Great location
Stayed 1 night in Apr 2024
Response from Robel HT on 29 Apr 2024
Hi David,Thanks a lot for your 5 star review.We are extremely happy that you had a great stay.Hope to see you again.Best wishes,

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Apr 2024

8/10 Good

Robert S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Robel HT on 28 Apr 2024
Hi Robert S,Thank you for taking the time to rate our hotel and will be glad to see you again.Regards,

8/10 Good

emilie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room. Greta location . The only issue was getting a cab to the airport which fell on the day of marathon with streets closed. The front desk did not handle that very well even though it was ordered a day prior . It s a really nice hotel though. Loved the shower !
Stayed 1 night in Apr 2024
Response from Robel HT on 19 Apr 2024
Dear emilie,We would like to thank you for taking your time and sharing your valuable comments with us.We were glad to see that you liked our hotel.Sorry that your cab request was not handled as you expected.We hope to see you again very soon at the Holiday Inn Paris Gare de Lyon Bastille.Kind regards,

6/10 Okay

Sheetal

Travelled with family and small children
Liked: Cleanliness
Right above a sex shop. Felt unsafe after dark. At least it was close to thr station. Front desk staff was average
Stayed 1 night in Apr 2024
Response from Robel HT on 15 Apr 2024
Dear Sheetal,Thank you for you feedback.I am sorry that our hotel did not meet your expectations on this occasion.We value opinions like yours that enable us to improve daily.We hope to have the opportunity to welcome you back in our Holiday Inn.Kind Regards,

10/10 Excellent

Barbara, Indianapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and area. Close to rail station. Walked to several eateries. Lots of traffic in the area, but can close the balcony doors and very quiet. Slept well last night!!!!
Stayed 1 night in Apr 2024
Response from Robel HT on 12 Apr 2024
Dear Barbara,All the Holiday Inn Paris Gare de Lyon Bastille team would like to thank you for taking the time to share your kind review.This is the best reward we could hope for and we will be glad to have you back again.Sincerely,

6/10 Okay

Sheetal

Stayed 1 night in Apr 2024
Response from Robel HT on 26 Apr 2024
Dear Sheetal,Thank you for sharing your rating of our hotel.I am sorry to see that you were not fully satisfied with your stay.I very much hope that we will have the opportunity to prehaps welcome you again.Kind regards,

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great, modern hotel right close to Gare de Lyon. Clean, lots of outlets in the room, the shower was new and had good, hot water pressure. Fast elevators. Felt very safe in this busy area. Stayed in the two twin bed room.
Stayed 3 nights in Mar 2024
Response from Guillaume D on 26 Mar 2024
Dear Guest,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

8/10 Good

Rhona

Liked: Cleanliness, staff & service, property conditions & facilities
Super close to Gare du Lyon station for our travels the following day.
Stayed 1 night in Feb 2024
Response from Antoine on 11 Feb 2024
Dear Rhona, Thank you very much for your very pleasant feedback, this is the best reward we could expect :). Kind regards,

10/10 Excellent

Stuart

Stayed 1 night in Jan 2024
Response from Guillaume D on 18 Jan 2024
Dear Stuart,We have been very happy to read your nice rating regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

10/10 Excellent

Hisham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Guillaume D on 9 Jan 2024
Dear hISHAM,We have been very happy to read your nice rating regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and reception staff were very friendly. Room was a good size and bed was very comfortable. Rain fall shower was amazing. Only 5 minute walk to Gare De Lyon train station with excellent public transport into Paris. Lot's of places to eat around the hotel and some lovely bakerys to get breakfast on the go. Amazing hotel thank you for the stay.
Stayed 4 nights in Dec 2023
Response from Guillaume D on 8 Jan 2024
Dear David,We have been very happy to read your nice rating regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

10/10 Excellent

Daniel

Stayed 5 nights in Dec 2023
Response from Guillaume D on 1 Jan 2024
Dear Daniel,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the large room with a king bed that overlooked the quiet back garden. The bed and pillows were really comfortable and the shower was spacious. The warm towel rack was great for heating our towels and drying our wet clothes from the rain. The breakfast had wonderful variety of hot and cold items. Will stay here again.
Stayed 4 nights in Nov 2023
Response from Guillaume D on 1 Dec 2023
Dear Susan,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

10/10 Excellent

Lynn, New York

Stayed 1 night in Aug 2023
Response from Guillaume D on 1 Dec 2023
Dear Lynn,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

10/10 Excellent

JAMES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for only one night. But enjoyed our stay.
Stayed 1 night in Nov 2023
Response from Guillaume D on 8 Nov 2023
Dear James,We have been happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

10/10 Excellent

Celine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing was the towel did not smell clean. The rest all good.
Stayed 6 nights in Oct 2023
Response from Guillaume D on 6 Nov 2023
Dear Celine,We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable bed
Great hotel, large room, comfortable bed
Stayed 1 night in Oct 2023
Response from Guillaume D on 23 Oct 2023
Dear Guest,We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, helpful staff and clean
Great hotel, clean and close to train station
Stayed 2 nights in Oct 2023
Response from Guillaume D on 19 Oct 2023
Dear Guest,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Great Location near Gare de Lyon. Excellent for exploring the Oberkampf/Bastille and Canal area
Stayed 3 nights in Oct 2023
Response from Guillaume D on 9 Oct 2023
Dear Guest,We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

10/10 Excellent

Anastasia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for the price. We would definitely stay again.
Stayed 2 nights in Jan 2023
Response from Guillaume D on 9 Oct 2023
Dear Guest,We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

10/10 Excellent

Marietta

Liked: Staff & service
Stayed 7 nights in Sep 2023
Response from Guillaume D on 6 Oct 2023
Dear Guest,We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean and friendly staff. Close to the train station. Walking distance to most things.
Stayed 1 night in Sep 2023
Response from Guillaume D on 27 Sept 2023
Dear Guest,We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

8/10 Good

STUART

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Character - lovely setting - room well equipped - missed option for coffee maker in room and ones in lobby not for patrons use but overall very nice hotel
Stayed 2 nights in Sep 2023
Response from Guillaume D on 24 Sept 2023
Dear Guest,We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

10/10 Excellent

Roger

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff made sure our room was clean each day which made it refreshing after a day in Paris
Stayed 6 nights in Sep 2023
Response from Guillaume D on 21 Sept 2023
Dear Guest,We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

10/10 Excellent

Tom

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Great staff. Great room.
Stayed 2 nights in Sep 2023
Response from Guillaume D on 12 Sept 2023
Dear Guest,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

10/10 Excellent

Sarah Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Would stay again.
Stayed 3 nights in Sep 2023
Response from Guillaume D on 5 Sept 2023
Dear Guest,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

10/10 Excellent

Zlata, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is close to the Gare de Lyon train station and the staff was really nice.
Stayed 2 nights in Sep 2023
Response from Guillaume D on 4 Sept 2023
Dear Guest,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

10/10 Excellent

Tomer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Easy access and very close to the subway, clean and safe.
Stayed 4 nights in Aug 2023
Response from Guillaume D on 4 Sept 2023
Dear Guest,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

10/10 Excellent

Zlata, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Guillaume D on 31 Aug 2023
Dear Guest,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

2/10 Terrible

ellen

Liked: Cleanliness
Disliked: Staff & service
Rude, unhelpful staff. Have stayed there many times, will never return.
Stayed 1 night in Aug 2023
Response from Antoine. on 27 Aug 2023
Dear guest, We're disappointed to read and learn that you had an unpleasant stay with us ... We would like to understand that happened so do not hesitate to contact us using our direct contacts if you want to provide us with more details and elements. Hoping to read you back soon, Kind regards,

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great and helpful staff
Stayed 3 nights in Aug 2023
Response from Antoine on 23 Aug 2023
Dear Roger, Thank you so much for your positive comment about your stay and our staff, We'll not miss to share your impression with them :). Kind regards,

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
great location, near the train an metro to move around Paris, property also was good and convenien , great assistance from the staff,
Response from Antoine on 21 Aug 2023
Dear Rafael, We're very happy to read that you fully enjoyed your stay with us, we appreciated it reallt much :). Do not hesitate to visit us back soon, it would be a real pleasure ! Kind regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Antoine on 23 Aug 2023
Dear Daniel, Thank you so much for your feedback, we're delighted to see that you appreciated your stay with us. Kind regards,

8/10 Good

Shoshana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Antoine on 16 Aug 2023
Dear Shoshana, Thank you so much for your feedback and the note, we appreciate a lot. Have a great day ! Kind regards,

10/10 Excellent

Pedro

Stayed 2 nights in Aug 2023
Response from Antoine on 16 Aug 2023
Dear Pedro, A great thank for this very good feedback ! Hoping to see you back soon, Kind regards,

10/10 Excellent

Richard

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Guillaume D on 10 Aug 2023
Dear Richard,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely convenient and comfortable stay at this property. Room was clean and comfortable for my family of 4 (adjoining 2 room unit with a shared bathroom). Would absolutely consider staying again.
Stayed 2 nights in Jul 2023
Response from Guillaume D on 7 Aug 2023
Dear Kenneth,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

8/10 Good

deniz

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the area is not the best, the hotel breakfast is amazing
Stayed 2 nights in Jun 2023
Response from Guillaume D on 4 Aug 2023
Dear Deniz,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

6/10 Okay

Catherine H

Disliked: Staff & service
The hotel was nice and clean the staff did not seem to know anything, we had to figure out for ourselves No option of any kind, sad as the metro station was a block away and so very easy to get around
Stayed 6 nights in Jul 2023
Response from Antoine on 30 Jul 2023
Dear Catherine, Thank you for sharing your impression with our hotel ! We're disappointed to learn that we didn't assist you as much as we have to ... Above all for easy information like the train station location. Be sur we'll see with the reception staff to know why you didn't receive the information you needed. We still hope that it will not prevent you to come back visit us later ... :)Kind regards,

10/10 Excellent

Thanh

Stayed 1 night in Jul 2023
Response from Guillaume D on 26 Jul 2023
Dear Thanh,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

6/10 Okay

Christine, Hanilton

Disliked: Property conditions & facilities
We had two rooms. The AC in the middle of summer in one room did not work, however they did not tell us. As soon as we complained they put a fan in, which led us to believe they knew about it. These were executive rooms. The issue is that with a full hotel, they did not care, although I complained several times. Frankly my advice is skip France and the French people (and French hospitality) and go to Spain!
Stayed 1 night in Jul 2023
Response from Guillaume D on 25 Jul 2023
Dear Christine,Thank you for sharing your recent experience with us here.We regret to learn that certain elements of your stay did not meet your expectations.Your comments have been shared with the management teams involved in order to take action and correct such issues. The service that you describe is not the level of service that we strive to provide to our guests and I regret that you did experience this during our stay.I invite you to contact me personally should you wish to discuss this situation further.We hope to have the opportunity to welcome you back to Paris in the future.Kind Regards,

10/10 Excellent

Ivan, Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, excellent service
Stayed 4 nights in Jul 2023
Response from Guillaume D on 17 Jul 2023
Dear Ivan,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Room was small on top floor so ceiling angled
Stayed 1 night in Jul 2023
Response from Guillaume D on 17 Jul 2023
Dear Sandra,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

6/10 Okay

Jingmei

convienet
Stayed 3 nights in Jul 2023
Response from Guillaume D on 17 Jul 2023
Dear Jingmei,We have been very happy to read your review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us and we take all your comments to improve our quality of service.Hoping to welcome you again,Warm regards,

2/10 Terrible

Neel

Stayed 3 nights in Jul 2023
Response from Guillaume D on 31 Jul 2023
Dear Guest,Thank you for sharing your recent experience with us here.We regret to learn that regarding your note, certain elements of your stay did not meet your expectations.I invite you to contact me personally should you wish to discuss this situation further.We hope to have the opportunity to welcome you back to Paris in the future.Kind Regards,

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly greeting, clean and walkable from the train station. Room was great and had some very nice features like built-in Bluetooth speakers and a rotating mirror. Shower was great and room was quiet. Mini fridge had free bottled water, a coke and chocolate filled daily. Bed was comfy and loads of pillows. Slippers waited our arrival. Paid for the breakfast and it was worth every penny. Very convenient location close to many sights, metro and busses. Only downside was the city view room view was limited but not awful. I would gladly stay again. Merci!
Stayed 3 nights in Jun 2023
Response from Guillaume D on 24 Jun 2023
Dear Matt,We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

8/10 Good

Yanelis

Stayed 4 nights in Jun 2023
Response from Guillaume D on 13 Jul 2023
Dear Yanelis ,We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

10/10 Excellent

Kai

Travelled with family
Liked: Staff & service, property conditions & facilities
Perfect staffs. Perfect location. Excellent all the way.
Stayed 6 nights in Jun 2023
Response from Guillaume D on 19 Jun 2023
Dear Kai,We have been very happy to read your very nice review regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for transportation options. Very convenient
Stayed 2 nights in Jun 2023
Response from Guillaume D on 13 Jun 2023
Dear Michael,thanks for taking take to give us your feedback regarding Holiday Inn Paris Gare de Lyon Bastille.We are glad to know that you enjoyed your experience with us.Hoping to welcome you again,Warm regards,