Sun deck
Check availability

Reviews of Taj Cidade de Goa Horizon, Goa

5 out of 5
Taj Cidade de Goa Horizon, Goa
Vainguinim Beach, Panaji, Goa

Reviews

9.6

Exceptional

Rating 10 - Excellent. 93 out of 110 reviews" "
Rating 8 - Good. 8 out of 110 reviews" "
Rating 6 - Okay. 6 out of 110 reviews" "
Rating 4 - Poor. 1 out of 110 reviews" "
Rating 2 - Terrible. 2 out of 110 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Priya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, we enjoyed our stay! Only downfall is the amount of people in the breakfast room, not controlled and pushing to get things, just felt a bit out of sorts. Staff also couldn’t understand when we requested the Breakfast by the Sea option listed on their welcome leaflet, so we did not partake in this paid extra activity.
Stayed 2 nights in May 2024

10/10 Excellent

pushpinder

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional ! Grest location and wonderful service.
Stayed 2 nights in Apr 2024

10/10 Excellent

ANAND, Irving

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Top quality rooms and lobby but not a lot of choice of restaurants and almost no where to walk to which we missed especially in the morning. The pools at horizon were a little soleless so we used heritage which is part of sane complex. Make sure you ask fir a room without a connecting door, we did have noise from next door.
Stayed 5 nights in Feb 2024

10/10 Excellent

Dhavalben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall
Stayed 1 night in Feb 2024

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Rachi

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great service and all staff incredibly friendly and approachable.
Stayed 3 nights in Feb 2024

10/10 Excellent

Shrikant

Travelled with family
Liked: Amenities, property conditions & facilities
Exceptional customer service by very friendly staff. Quality of food superlative. They served fresh and very tasty food every time. Ocean view from terrace is unique.
Stayed 3 nights in Feb 2024

10/10 Excellent

Ramesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Taj was very clean and the staff were exceptional. Always smiling ane very curtious.Special mention to Pavithra, Muscan, Dinesh, swapnil, christian. Eshwar at the gym was very helpful.
Stayed 7 nights in Jan 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Busy but attentive
The service at the hotel is excellent and it’s also accessible to the beach. However there are a few things you must be aware of before booking: 1) it’s a convention center. During our stay there was a wedding hosted at the hotel every day and it can create an imposition of common spaces such as pool area (where reception is held, restaurant etc). 2) This is a Taj property but not a Taj palace property. So don’t expect the same level of luxury. That said, when the hotel management learned about our concerns regarding crowds they did everything they could to ensure to compensate us and ensure our stay was pleasant. In the end, we were delighted with the service and experience. The house keeping staff are EXTRAORDINARY. I would mention Mintu, Rohingya, Aart, and Manisha in particular. Same is true for all restaurant staff, pool staff, as well as managers: Rangan & Chitragupt who were EXCEPTIONAL in their care for us.
Stayed 4 nights in Jan 2024

10/10 Excellent

Rahul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. A Taj feel
Stayed 2 nights in Jan 2024

10/10 Excellent

Vinod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Saoirse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Stephanie

Travelled with partner
Disliked: Staff & service, amenities
Definitely not a 5-star experience! The service staff was certainly not 5-star quality; they seemed overwhelmed, chaotic, and non-attentive, even rude at times. We had to ask/remind them several times to get food/coffee. Some waiters even completely ignored me. The same issue occurred at the pool – a waiter promised to take our order but never did. We had to chase after him. Room service was acceptable. But the worst part was that we got food poisoning on our last evening! We ate at their restaurant, no outside food, and both my partner and I fell very ill. They apologized and promised to check the kitchen, but that didn’t help us. They took the in-room dining off our bill, but $150 can’t compensate for our health and the four days we lost.
Stayed 6 nights in Dec 2023

10/10 Excellent

Vaibhav

Good
Stayed 2 nights in Dec 2023

6/10 Okay

Shishir

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
'Tajness' was sorely missing at Taj Cida-de-Goa Horizon. We are quite accustomed to great Taj quality, hospitality and service of staff over years, and Goa Taj was a sorry exception. Food was avearge, restaurant staff was, well, ...unattached and carefree...to put it mildly. They understand that you are there for leisure, and they partake their own share of leisure while serving you. In our 5-day-4-night stay, 5 times the cutlery was dirty - it had remnants from the food last eaten stuck to it, when it was presented before us for dining. When we pointed out that it is happening far too often, the curt response was, "I am anyways changing it na!" We were supposed to feel apologetic for pointing out such 'trivia' and disturbing the serving staff. Wow! This casual approach was visible nearly everywhere- in room cleaning, definitely in dining and with even more with the pool staff. The only person to show earnestness was the person who collected the payments on final day, and the driver who dropped us off to the airport. It is sad to observe one of our favourite brands - the one whom we assumed to be a mark of good quality always - coming down to this average level. One tip for those still reading: Taj Cida-de-Goa has two properties: Heritage and Horizon. Horizon is new and better kept, Heritage is renovated and much older. However, heritage has a private beach just adjacent to your rooms while a shuttle is needed for Horizon guests to reach the beach. Choose accordingly
Stayed 4 nights in Dec 2023

10/10 Excellent

Yauheni

Stayed 7 nights in Dec 2023

10/10 Excellent

Peeush

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay !
Leave it to Taj to make your stay memorable. Incredible property with great ocean facing rooms, infinity pool and incredible hospitality. The breakfast buffet was indulgence at its best
Stayed 2 nights in Dec 2023

10/10 Excellent

Deepali

Stayed 5 nights in Nov 2023

10/10 Excellent

PRATIBHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Mayank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was truly a five star experience. Staff was good all around. Their inaugural Diwali Tea and Snack on the rooftop was a big success.
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Stayed 1 night in Nov 2023

10/10 Excellent

Tyler

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa services and staff are PHENOMENAL! Breakfast and restaurants are good. The staff is helpful and hospitable. Pools and recreational areas are beautiful and peaceful!
Stayed 3 nights in Nov 2023

10/10 Excellent

Dr. Owen Pires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reha, puja, sayesh and dinesh were excetional. All staff very helpful and obligeing. Great stay
Stayed 2 nights in Nov 2023

10/10 Excellent

Sandilya

Stayed 1 night in Oct 2023

10/10 Excellent

Amit

Stayed 1 night in Sep 2023

6/10 Okay

Victim

Stayed 1 night in Sep 2023

10/10 Excellent

Kushan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, since Taj and Ciudade share the properties you have a lot of options for Food , pool etc. They provide cab service between the two places. We ate at the restaurant at Ciudade cause it was less crowded then Taj itself. I would stay here again, they have kids playarea. pool etc.

8/10 Good

Vasu

Stayed 8 nights in Aug 2023

10/10 Excellent

Chuck

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great staff. It’s a bit noisy with the live music and had trouble at times to find a quiet spot to host casual meetings. Only the bar deep inside is where you can find quiet.
Stayed 3 nights in Jul 2023

10/10 Excellent

Chuck

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places to stay. Rooms are great with quality bedding.
Stayed 1 night in Jul 2023

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Professional staff. Great rooms. Clean and well maintained.
Stayed 3 nights in Jul 2023

2/10 Terrible

RAJESH

Stayed 1 night in Jun 2023

10/10 Excellent

Saumya

Stayed 2 nights in Jun 2023

10/10 Excellent

Anup

Travelled with partner
Liked: Staff & service, property conditions & facilities
We loved the location of the property which overlooks the sea. The highlight is definitely the terrace pool which gives an amazing view of the sea. The in-house restaurant bld serves great food and their breakfast buffet was mouth watering. The staff was very helpful throughout our stay and provided sightseeing recommendations. Overall, we loved our stay here and would definitely come back again!
Stayed 1 night in Jun 2023

10/10 Excellent

DEEPTI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sea View is very excellent. Staff is very good.
Stayed 4 nights in Jun 2023

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is really nice. Breakfast buffet was awesome. The luxury room was really nice. Staff is very helpful. The infinity pool was also very good and highlight of the property
Stayed 1 night in May 2023

10/10 Excellent

sidhan

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks taj . We enjoyed vacation at Taj with family. The Taj hospitality is different level
Stayed 3 nights in May 2023

10/10 Excellent

rishabh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Rishabh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

kratika

Stayed 1 night in Feb 2023

10/10 Excellent

AMIT PAL SINGH

Stayed 3 nights in Mar 2023

10/10 Excellent

Aravind

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

nitu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great honeymoon experience here they really go above and beyond to make us feel welcome and looked after.
Stayed 3 nights in Mar 2023

8/10 Good

Dipak Prabhudas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

Jyothiswar

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good
Stayed 3 nights in Feb 2023