2 outdoor pools
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Reviews of Subic Waterfront Resort And Hotel

3 out of 5
Subic Waterfront Resort And Hotel
AYC Compound, National Highway, Brgy Santo Thomas, Olongapo

Reviews

5.8
Rating 10 - Excellent. 3 out of 23 reviews" "
Rating 8 - Good. 6 out of 23 reviews" "
Rating 6 - Okay. 5 out of 23 reviews" "
Rating 4 - Poor. 3 out of 23 reviews" "
Rating 2 - Terrible. 6 out of 23 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Travelled with family and small children
Liked: Cleanliness, staff & service
It was a little dated, but the king size bed was like sleeping in a rock it took my back out after two days the last night we rented another room 2 twin beds the mattress was much nicer. The breakfast is good, pool is large and has long and late hours. But in weekends the do karaoke till late and it's loud. Overall a good choice for a decent price
Stayed 3 nights in Apr 2024

8/10 Good

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

4/10 Poor

glen, huntington beach

No waterfront or beach access, also no mini fridge in the room as stated. Beds are hard
Stayed 4 nights in Jan 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible place and terrible hotel
I did not stay in this hotel after I arrived, i found it very filthy, ugly, and they gave me a paper full of prohibited things that we should not do nor bring to the hotel, and there are penalties money to pay if you violate any of these stupid rules which they have implemented and in a scam way have hidden it until the customers completely pay their stay, they did not state their rules in their ads, because they knew that nobody will book with them.. they are totally corrupted filthy scammers, their hotel is below standards hotel, they tried to scam me to pay something called environmental fee which they only tell the guests after the guests pay in advance their stay.. I refused to pay that environmental fee and simply quite to stay in that garbage, filthy and corrupted hotel, I quit and booked for my self and my family in another hotel not in subic .. subic is not a good place to spend vacation it is really ugly, filthy place.. I will never go there any more..
Stayed 3 nights in Nov 2023
Response from -Subic Waterfront View Resort on 19 Nov 2023
Good day. We regret to hear about your concern regarding our policies and environmental fee.Please let be informed that the piece of paper we gave you is our reminder of the Do's Don't's to prevent charges on your stay. And as per the policies, our standard practice is to inform guests about these details upon arrival to ensure transparency.But as much as we wanted to reach out to you to inform of the policies, we have no way of contacting you unless the guest reached out to us first and inquire about the hotel's policies. Though we are disheartened by the accusation of scamming, it is certainly not our intention to mislead or take advantage of our guests. Most of the nearby hotels usually collects environmental fee. Please understand that these measures are in place for the benefit of our guests and the environment.

8/10 Good

Cornelis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcome machine at the reception Plesse replace with a bell or other sound. Really not convenient
Stayed 3 nights in Oct 2023

2/10 Terrible

Leon James

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst stay ever
Room was cramped and old, curtains did not fit window had to hand towels for privacy. toilet would not flush, power outage while in shower, on-site restaurant was out of most foods on menu, we were forced to eat sandwiches which were terrible and took 1 hour to serve to us. Large metal light fell from ceiling in restaurant patio and almost struck my wife. No access to any beach and not able to walk on the street outside hotel due to several prostitutes working the area. We were forced to leave after only 1 day and Resort would not reimburse our days paid. HORRIBLE PLACE
Stayed 2 nights in Oct 2023

10/10 Excellent

raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

joseph

Stayed 2 nights in Sep 2023

8/10 Good

Dolores

Stayed 2 nights in Jun 2023

10/10 Excellent

Celia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Lorelie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in May 2023

6/10 Okay

Regina

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
False advertising.

6/10 Okay

Cynthia

Travelled with family and small children
Liked: Staff & service
The reason why I stayed here was to celebrate my son’s 21st birthday in a safely manner. We got together outside the room, the staff came out because a hotel manager was also staying right next door from us and we were disturbing them. We are the customers and there are other empty rooms (the hotel manager should’ve moved to a different room, or they could have placed us to a room away from others) so we could have enjoyed our purchase for staying here! Therefore we decided to stay in the room and continued with our celebration! But the staffs kept knocking on the door asking us quiet down. The 2nd evening which was the actual (day) birthday, I decided to drag my family out of the room and finished our party elsewhere to avoid conflict with the hotel manager’s room next to us. We were in room 8, the hotel manager is in room 9 and by the looks of the dish racks right by the doorway when they opened the door, maybe they are a resident in that room. I am very disappointed because I was not able to fulfill my purpose of staying here, I just paid for a room to sleep in, that’s not why I got the room for. But the staffs are nice, they are only following the request of their employer. My son and I are visiting, and I am shopping around for places to stay when I return next time and I am very sorry that to say that I am disappointed for staying here!
Stayed 2 nights in May 2023

8/10 Good

Kyle, San Fernando

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and maintained. Staff was responsive and efficient. Pool was large, clean and maintained. We will return again.

10/10 Excellent

Jory

Stayed 2 nights in Apr 2023

2/10 Terrible

Roselyn

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Bad customer service charging every little things .lots of mosquitos .After I stay I got lots of mosquitoe bitesNo Wi-Fi inside the room . They don’t clean the room if your not around .no hot ,water not even warm
Stayed 10 nights in Jan 2023
Response from Josh on 15 Feb 2023
We apologize for the inconvenience. To make our service better may we know the following details :Guest Name:Check-in date:Check out date:Room #:issue/concern:

4/10 Poor

Juliana

Stayed 2 nights in Nov 2022

6/10 Okay

Jan

Travelled with family and small children
Liked: Cleanliness, staff & service
Very friendly staff. The entrance to the hotel needed some work but, the stay was ok.
Stayed 2 nights in Jul 2022

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel
There was no hot water. The pool was dirty. The restaurants were not open during the week. We did not get the rooms that were booked. Terrible hotel
Stayed 3 nights in May 2021

6/10 Okay

Jose Jr

Travelled with family
Stay at Waterfront
Toilet Bowl flash not working, Telephone no dial tone and TV remote control not working
Stayed 1 night in Apr 2021

6/10 Okay

Dennis

Liked: Cleanliness
There toilet bowl had not satisfied
Stayed 2 nights in Mar 2021

2/10 Terrible

Aljerine

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021