Lobby
Check availability

Reviews of Asaya Hotel

4 out of 5
Asaya Hotel
813 Kinugawaonsentaki, Nikko, Tochigi-ken

Reviews

9.4

Exceptional

Rating 10 - Excellent. 273 out of 381 reviews" "
Rating 8 - Good. 88 out of 381 reviews" "
Rating 6 - Okay. 12 out of 381 reviews" "
Rating 4 - Poor. 5 out of 381 reviews" "
Rating 2 - Terrible. 3 out of 381 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interior of the hotel was excellent. The staff was excellent also. Our room was very nice with lots of room but we did have a room with a private onsen. We had a room with a view of the river which was nice but several abandoned buildings along the river.

8/10 Good

Kelly, Chicago

Liked: Cleanliness, amenities, property conditions & facilities
Great view
Stayed 1 night in Oct 2023

10/10 Excellent

Rickie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and relaxing. Plenty to do on property and the baths were great
Stayed 1 night in Oct 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing
Great food and facilities. A little tricky to get to, but there is a shuttle bus if you arrange ahead of time. Wish we had more time here.
Stayed 3 nights in Oct 2023

6/10 Okay

Sung-hsun

Liked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Mari

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice buffet and staff service was excellent. Baby friendly hotel as well.
Stayed 2 nights in Apr 2023

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, spacious, well stocked with all kinds of teas, and comfortable. The outdoor bath was so beautiful. Food was amazing and staff super friendly and helpful. We had a great stay.
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here if you want an Onsen experience in Nikko
Very nice hotel with incredible buffet for dinner and breakfast. Staff are so attentive and helpful. Hotel is by the river with constant calming babbling sound. Within walking distance to the Kinugawa Koen station. As we were walking toward the front entrance, the staff came out from the inside to greet us and guide us to the checkin counter. How nice is that! The Public bath is very nice even with different brands and types of shampoo and products to choose from. There are bath robes of various sizes to choose from in the room. We stayed at a traditional room. When we returned from dinner, the beds were already made on the tatami. And the buffet, oh man, is so impressive both in variety and taste. So glad we picked this place to stay!
View from the balcony of our room
Stayed 1 night in May 2023

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine. No complain at all.
Stayed 1 night in Apr 2023

10/10 Excellent

Beng Hoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

NG CHEE

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

ugur aytun

Stayed 3 nights in Feb 2022

10/10 Excellent

Teri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with wonderful amenities, including three large onsen and a great restaurant. We were happy to book with the half board package because there weren’t many restaurants nearby. With the half board, you get a full buffet breakfast and dinner, and both were really good.
Stayed 2 nights in Mar 2022

10/10 Excellent

Ekkapon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

Bunichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for couple
Super relax and elegant place perfect place
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wondering, accommodating, and so helpful. The location was great to go sight seeing and then to come back and relax. The food was very good, and my children enjoyed the playroom! The room was comfortable and met our needs. I can not wait to go back again.
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen was excellent and the services from the hotel was super good. All the staffs were nice and helpful
Stayed 1 night in Feb 2020

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Feb 2020

10/10 Excellent

Kelvin Chiu K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical Open Air Onsen
Awesome open air onsen. Great buffet selection
Stayed 1 night in Dec 2019

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay with helpful staff and unusual hotel Good buffet meals and nice onset Is good 20mins drive outside nikko and car was needed
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Clean, kind staff, delicious meals, great view
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Charnchai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
We had a private Onsen 'pool' on our balcony. So convenient and v useful. I used it a few times each day. My mother soaked her swollen ankle in the Onsen and it really reduced the swelling within 24 hrs. She loved it too. (My parents had the same private Onsen next door.) The hotel is huge w/ 2 buiding connected on lobby floor. The Japanese style rooms are the best w/ huge lounge inside.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019

10/10 Excellent

itshak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Excellent service. Perfect location. Room a bit small
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, although there’s no shuttle bus that takes you to the hotel from train station, but there’s a city bus that takes you and pick u up right in front of the hotel
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Carl

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great Onsen but not a good hotel
The Onsens are amazing and the staff was great but it was an incredibly odd experience for us. The hotel is really outdated, the lobby only plays Christian church music from an old organ (No, not kidding) and we were almost alone in the hotel, despite hotels.com claiming it was fully booked. The dinner buffet was also very poor and we got a drink after in one of the bars but we were completely alone which made us feel uncomfortable. There is nothing around the hotel either so we ended up going to bed at 9 PM. To sum up - All other reviews are old and most are positive so I'm sure the hotel used to be a lot better but I'd stay somewhere else..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

kimberly, malaysia

Liked: Cleanliness, property conditions & facilities, room comfort
Nice onsen
This hotel have three different onsen, I like the rooftop open air onsen that’s very nice. For the indoor Public onsen I prefer the new building located at lower ground floor. For the breakfast and dinner is very valued, a lots of variety to choice. Only the location I’m not really like it, it’s too far from station, have to call Taxi.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and hospitable staff and great service. Recommend this hotel for visiting Nikki, Japan area.
Stayed 2 nights in Oct 2017

10/10 Excellent

Wing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Japanese experience Onsen was great .Food was very good
Stayed 2 nights in Oct 2017

10/10 Excellent

DJ, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in art deco style with shiny brass etc
Quiet location with outdoor bath to view the sunrise. Local sites to hike to.
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and spas
A great experience! So many spa features to choose from. I suggest trying all of the amenities. And the food was spectacular. Many food styles to choose from.
Stayed 1 night in Jul 2017

10/10 Excellent

Michaek, Ramsgate, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
Very nice hotel that was unexpected in such an out of the way destination. Lovely backdrops of the mountains. Peaceful and tranquil. Great food and staff all made me feel welcome.
Stayed 3 nights in Jun 2017

10/10 Excellent

Amanda, L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel I've ever stayed at
I was only able to stay at Asaya Hotel for 1 night, but that night was one of the most amazing experiences of my entire life. The staff here are extremely kind and helpful. It was my first time in Japan, so we got a little lost and were going to be late to check in. We were worried we wouldn't be able to get dinner, but we called them, and they extended our dinner time for us. They also helped dress us in our yukata and taught us how to tie the obi. The onsen was also amazing. They have 3 different floors for the onsen, one of them being on the roof. The view from the rooftop onsen was absolutely stunning. You can see into the valley and see the bridge from one of the onsen baths. When we were leaving the hotel, it was raining, and one of the staff came running after us with umbrellas for us to keep. Overall, it was a 10/10 experience. The staff was super nice and accomodating, the hotel is really grand and well maintained, and the onsen was super clean, relaxing and beautiful. The only thing I regret is not being able to stay here another night.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time at Asaya, and it's an absolutely gorgeous hotel. Great baths (public and private), great view of the river, and an absolutely magical atmosphere.

4/10 Poor

Alexander, San Diego

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Interior Stateroom on 2 Star Cruise
Ended up checking out immediately and went to hotel next door.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent onsens
Love just love the rooftop onsen which has an amazing mountain view, also the other two onsens are very nice, everything was so clean. Room is alright, kind of old, but its clean. Lots of variety at breakfast. The staff is very friendly and helpful. The decor of the hotel is an eye candy, high and you can see the elevators up and down.

8/10 Good

Jorenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extra top up required
It was rather easy to get to the hotel. However, we were told at the hotel that we had to pay extra for 2 children. At the point of booking, I was told that the room could accommodate 5 persons, thus I don't have to pay for 2 children.

8/10 Good

SOO GAIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Monica, Los Angeles

Liked: Cleanliness, staff & service
Far from Nikko
We booked this hotel under the impression it was close to Nikko, it is not. It took an extra 45 min to get there, via train and then taxi. However, the staff was delightful and we were the only foreigners around (we liked that). Breakfast was buffet and abundant. There is an onsen onsite, but we did not use it due. The room was dated but clean. The website shows Japanese traditional rooms, but we got a western style room instead. Few staff spoke English, but we were able to communicate with limited Japanese and hand gestures. We were thankful they tried so hard. If you want to stay close to Nikko this is not the best choice. There is not much around the hotel other than other hotels.

8/10 Good

ケンタ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

ナオコ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
華美ではないが、痒いところに手が届くような宿。お風呂も食事も素晴らしかった。
Stayed 1 night in May 2024

8/10 Good

REIKO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
吹抜けのホール、お部屋やお風呂はもちろん　朝夕のバイキングも最高です。　　従業員さんの気配りも素晴らしく　とても気持ち良く宿泊できました。　鬼怒川のせせらぎも心地良く　新緑の景色も大変良かったのですが　廃業したホテルが本当に残念です(^_^;)
Stayed 1 night in Apr 2024

10/10 Excellent

???

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
毎回満足させて貰ってます
Stayed 1 night in Apr 2024

10/10 Excellent

マキ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024