Lobby sitting area
Check availability

Reviews of Razana Hotel

3.5 out of 5
Razana Hotel
Punda Milia Cresent South C, Nairobi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 17 out of 26 reviews" "
Rating 8 - Good. 8 out of 26 reviews" "
Rating 6 - Okay. 1 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cassandra Southam, Mapleton

Stayed 2 nights in Feb 2024

10/10 Excellent

Ethan, Boxborough

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable overnight stay in between flights. Raining upon arrival but stayed dry thanks to underground parking/drop off. Friendly greeting. Great value on adjoining rooms. Excellent breakfast with service starting 6 a.m. Location convenient to Wilson Airport. Suggestion: add hand towels in bathroom.
Stayed 1 night in Apr 2024

10/10 Excellent

Antrone

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice.
Stayed 1 night in Feb 2024

10/10 Excellent

rebecca, alameda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness is most superb and breakfast was the best.
Stayed 1 night in Jan 2024

10/10 Excellent

Yussuf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and extra ordinary staff, excellent services. Spacious room and close vicinity either to shopping centers and airports both domestic and international.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a clean place for two nights and the Razana was perfect!
Stayed 2 nights in Nov 2023

10/10 Excellent

Twana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Ravinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great value staying here at Razana. Very clean, spacious rooms at an affordable price.
Stayed 1 night in Aug 2023
Response from Reservations on 23 Aug 2023
Dear Ravinder,Thank you for the wonderful review. We are delighted to read that you enjoyed your stay at Razana. We look forward to hosting you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay
Nice clean rooms, comfy beds, friendly staff, good restaurant with lots of options. And for a very affordable price!
Stayed 1 night in Aug 2023

10/10 Excellent

David, WAUKESHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After spending several days in a rural Kenyan village, I was grateful to find a comfortable bed, clean room and warm shower greeting me at the Razana; plus the staff was friendly and buffet breakfast was wonderful. I will recommend this hotel to others who might be needing overnight stay in Nairobi upon arrival in the country.
Stayed 1 night in Aug 2023

8/10 Good

Carlynn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice and comfy rooms. The beds we’re comfortable and the rooms were spacious. The on-site restaurant had great food.

6/10 Okay

Carlynn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The rooms were spacious, comfortable, and clean. The on-site restaurant has great offerings and the food was great I had some difficulty communicating with the front desk staff. We also ended up with a $26 charge that we didn’t expect and don’t know what the charge is for. I’ve emailed them and hope to get an explanation.
Stayed 1 night in Jul 2023

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was nice and a good place to stay for a night before heading out again. There is nothing nearby for tourists, but again, it served its purpose well.
Stayed 1 night in Jul 2023

8/10 Good

Christina

Travelled with family
Liked: Staff & service, property conditions & facilities
This hotel was very nice and we enjoyed our stay. I do wish the hot water lasted a bit longer in the shower, but otherwise the room was great. The area is not good for tourists, as there is nothing walkable around. It’s a great place to rest after arriving in Nairobi and before heading out to a new location.
Stayed 1 night in Jul 2023
Response from Reservations on 11 Jul 2023
Dear Christina,Thank you for choosing to stay with us and for taking the time to provide us with your valuable feedback. We are delighted to hear that you enjoyed your overall stay and found our hotel to be comfortable.We appreciate your positive comments about our rooms and are glad that they met your expectations. Your feedback regarding the hot water duration in the shower is duly noted and we will certainly look into improving this aspect to ensure a comfortable stay for future guests.Once again, thank you for your valuable feedback. We hope to welcome you back soon for another enjoyable stay.Regards,

8/10 Good

Tudor

Stayed 3 nights in Jul 2023
Response from Reservations on 11 Jul 2023
Dear Tudor,Thank you for sharing your feedback. We appreciate it very much.Regards,Reservations

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could do with some variety. Eating the same thing over and over again becomes boring. Other than breakfast, everything was perfect.
Stayed 5 nights in Feb 2023
Response from Reservations on 20 Feb 2023
Dear Kevin,Thank you for taking the time to share your feedback with us. We are delighted to read that you enjoyed your stay overall.We appreciate your feedback regarding the breakfast options and will take it into consideration in order to improve our guest experience. We will certainly look for ways to improve in this area.Thank you once again for your feedback and for choosing to stay at our hotel.Regards,Reservations

10/10 Excellent

Alyzza, Burnaby

Stayed 1 night in Dec 2022

8/10 Good

LARRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Abdella

Stayed 2 nights in Jul 2022

10/10 Excellent

betty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pleasingly.
Stayed 3 nights in Jan 2022

8/10 Good

Martin

Liked: Property conditions & facilities, room comfort
Good value
If you need to stay near the airport on a budget then this hotel is perfect. Really large rooms. Very clean. Plenty of hot water. Breakfast not fantastic but ok. Receptionist could be more friendly
Stayed 1 night in Nov 2021

10/10 Excellent

mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Ahmed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than 4 star hotels in Europe. I would definitely recommend Razana Hotel. They a great selection of food and make the best Indian coconut chicken I've ever tasted.
Stayed 5 nights in May 2020

8/10 Good

Jouni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option to stay
Stayed 1 night in Mar 2023

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel hat wunderschöne und vor allem auch sehr große Zimmer. Die Lage hat mir persönlich auch sehr gut gefallen, die Fahrt in die Innenstadt selber hat nicht lange gedauert genauso wie die Fahrt zum Bahnhof. Das Personal war sehr freundlich und zuvorkommend. Das Essen war ebenfalls sehr gut und die Auswahl war sehr groß.
Stayed 3 nights in Oct 2022
Response from Reservations on 23 Nov 2022
Dear Lars,Thank you for taking the time to share your feedback with us. We are happy to read you had a pleasant stay with us and glad you had an enjoyable time at the hotel. We look forward to hosting you again soon.Regards,Reservations Team

8/10 Good

Gerhard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021