Public bath

Reviews of Candeo Hotels Nagasaki Shinchi Chinatown

3 out of 5
Candeo Hotels Nagasaki Shinchi Chinatown
Dozamachi 3-12, Nagasaki, Nagasaki

Reviews

9.0

Wonderful

Rating 10 - Excellent. 230 out of 376 reviews" "
Rating 8 - Good. 114 out of 376 reviews" "
Rating 6 - Okay. 23 out of 376 reviews" "
Rating 4 - Poor. 6 out of 376 reviews" "
Rating 2 - Terrible. 3 out of 376 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Heather, Vestal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for one night and the staff was amazing. For us the location was great as it was very close to my daughter’s apartment.
Stayed 1 night in May 2024

2/10 Terrible

Ramin, Los Angeles

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Racism at Candeo towards Americans! If you are American or look like you could be, it would be in your best interest to stop and read this review. I am a platinum member with Expedia and this is the first time in 20 years that I have written a bad review. I booked a hotel room for over a week at this hotel. The OWNER, at least she claimed she was, showed an obvious and deliberate prejudice towards me when all I asked was to please ask the neighbors to not yell at 1am in the morning. For 4 nights I went up and spoke to her, and for four nights she laughed and handed me the phone number to the police, the proceeded to ignore me. When I cancelled the rest of my nights at the hotel and lost my money, she smiled and watched while I left. Insult to injury! I contacted Candeo corporate offices via email 5 times, in hopes for some understanding to what took place at this one hotel and this lady calling herself the OWNER. It’s been 2 weeks and nobody had replied back. Because they did not reply back, I am assuming that they were okay with her treatment of foreigners that were not Asian. Racism should not be experienced ever, I hope that this spares future travelers the experience I had.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from カンデオホテルズ長崎新地中華街 錦戸 on 10 Apr 2024
この度はカンデオホテルズ長崎新地中華街へご宿泊頂きまして誠にありがとうございます。また次回のご来館を心よりお待ち申し上げております。

10/10 Excellent

Myka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy to find. Access to local transportation was easy.
Stayed 1 night in Mar 2024
Response from Candeo Hotels Nagasaki Shinchi Chinatown Nishikido on 10 Apr 2024
Thank you very much for staying at the Candeo Hotels Nagasaki Shinchi Chinatown.We are relieved to hear that you had a pleasant stay with us.Our hotel is located in the center of the city, which is very convenient for access to sightseeing spots and the downtown area.We will continue to make every effort to satisfy our guests and look forward to your next visit.

8/10 Good

andres, Toronto

Travelled with family and small children
Liked: Cleanliness, staff & service
The only bad point was that it advertises 4 people max per room. Ot is not truth. It only fits comfortably 3. The last bed next to the window which leaks so it is cold to sleep there. I have 2 horrible sleep nights. My two children and wife in the king size bed. No space there for me nor in the floor. They are small rooms.
Stayed 2 nights in Mar 2024
Response from Candeo Hotels Nagasaki Shinchi Chinatown Nishikido on 10 Apr 2024
Thank you very much for staying at the Candeo Hotels Nagasaki Shinchi Chinatown.We apologize for not being able to meet your expectations regarding the facilities in our rooms during your stay.We sincerely look forward to your next visit.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from カンデオホテルズ長崎新地中華街 錦戸 on 15 Mar 2024
この度はカンデオホテルズ長崎新地中華街へご宿泊頂きまして誠にありがとうございます。また次回のご来館を心よりお待ち申し上げております。

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must try hotel
Hotel is new n modern, the room design is cozy n comfortable even w/o view. The reception desk is located at higher floor with great view n brillant nature light. even only sitting there, can enjoy so much. Roof top onsen is fantastic, must try. I n my husband enjoyed so much. Of course, sometimes a lot of ppl. Location is just right to china town.
Stayed 3 nights in Dec 2023
Response from カンデホテルズ長崎新地中華街 ラッサ on 14 Jan 2024
Thank you for sharing your wonderful experience at our hotel. We are thrilled to hear that you found our hotel to be new and modern, with a cozy and comfortable room design. We take pride in creating a welcoming and comfortable atmosphere for our guests, even without a view. We are glad to know that you enjoyed the reception desk being located at a higher floor, providing a great view and brilliant natural light. It's delightful to hear that you were able to relax and enjoy the surroundings just by sitting there. We are especially pleased that you had a fantastic experience at our rooftop onsen. The breathtaking views and soothing atmosphere make it a must-try for our guests. We are thrilled that your husband enjoyed it as well, despite the occasional crowd. Furthermore, we are pleased to hear that our hotel's location near ChinaTown was convenient for you. We strive to offer a central and accessible location for our guests to explore and enjoy the surrounding attractions. Thank you once again for sharing your positive feedback. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the future for another memorable stay.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away from the buzz - quiet but cozy
The onzen was great and it was convenient to get to all major tourists attractions using the tram (Sevice #1) which was on a parallel street to the hotel. Chinatown was at the doorstep - turn right (though not exciting at all) and there were many shops nearby too - turn left.
Stayed 2 nights in Nov 2023
Response from カンデオホテルズ長崎新地中華街 ジョニー on 17 Dec 2023
Thank you for your stay in the Candeo Hotels Nagasaki Shinchi Chinatown.We are delighted to hear that you spent a great time during your stay. We hope to see you again in our hotel, and wish a great day.

10/10 Excellent

arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Candeo. Excellent service.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kunio

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is the best one so far in Kyushu trip.
Stayed 2 nights in Nov 2023
Response from Candeo Hotels Nagasaki Shinchi Chinatown - Johnny on 27 Dec 2023
Thank you very much for your visit in our hotel.We are delighted to see that you spent a great time in our hotel! It would be a pleasure to welcome you again during your next trip in Nagasaki!We wish you a great day and all the best.Best regards.

10/10 Excellent

Man Wah, San Francisco

Stayed 1 night in Nov 2023

8/10 Good

Peng Eng Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully designed, good breakfast.
Japanese hotels generally focus on efficiency and convenience but not really on hospitality and the personal touch. Candeo Nagasaki scores high in terms of the hotel design and the rooms are especially beautiful. The breakfast was good too, and it was a rarity to see a different menu on the second day of our stay. Coffee could be better. Parking was available in the car park opposite the hotel. The back entrance of the car park faces the front of the hotel which was very convenient. Service was friendly.
Stayed 2 nights in Oct 2023

10/10 Excellent

Esther Inja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am impressed by their service and kindness. This is the best hotel I stayed in Japan I last few years. I will definitely recommend it to anyone visiting Nagasaki.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the location and the sky spa was lovely.
Stayed 2 nights in Oct 2023

10/10 Excellent

Louis

Stayed 3 nights in Sep 2023

10/10 Excellent

Lily, Superior

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Aug 2023

8/10 Good

Kiyo

Stayed 2 nights in Jun 2023

10/10 Excellent

akito

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family holiday in nagasaki
great new hotel . everything walkable.
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
The room was clean and nice. The skyspa was fantastic. Entrance to hotel was abit hard to find while we were trying to find the carpark.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
The room was excellent and spacious. The breakfasts were very good and the staff was always gracious and attentive. The bath featuring an outdoor pool was a relaxing delight.
Stayed 3 nights in May 2023

10/10 Excellent

Gregory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, booked last minute and the hotel was very new and nice
Stayed 1 night in May 2023

8/10 Good

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good, close to tram line and airport bus. Has a public bath at the top floor aka sky spa which is novel but ultimately just a pool of hot water. For some reason, front desk is placed at level 11 where it was really warm and sunlight was not helping.
Stayed 1 night in Apr 2023

8/10 Good

Yasi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect for us to access various spots of interest!
Stayed 2 nights in Mar 2023

10/10 Excellent

Minkyong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotel in Kyusu
+ space of room + roof top onsen is wonderful + fantastic breakfast + good location to go everywhere + kind staff - no desk in the room
Stayed 2 nights in Feb 2023
Response from カンデオホテルズ長崎新地中華街 今里 on 13 Feb 2023
Thank you very much for using Candeo Hotels Nagasaki Shinchi Chinatown.We are delighted to receive your compliments regarding the public bath, breakfast, staff, etc. We will continue to work hard so that we are not ashamed of the words we received.We look forward to seeing you again.Candeo Hotels Nagasaki Shinchi Chinatown Imazato

8/10 Good

MIHOKO, NEW PRESTON

Stayed 1 night in Feb 2023

6/10 Okay

Donald

Travelled with partner
Disliked: Staff & service, amenities
Xxx
Stayed 2 nights in Nov 2022
Response from カンデオホテルズ長崎新地中華街 フロント on 30 Nov 2022
この度はカンデオホテルズ長崎新地中華街にご宿泊頂きまして誠にありがとうございます。今回はご宿泊中に何か至らないところがあったかと存じます。大切なご旅行でご不便おかけし申し訳ございません。お客様にお寛ぎ頂ける空間をご提供できるようにするため、今後も日々精進して参ります。またご利用されることを心よりお待ち申し上げます。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from カンデオホテルズ長崎新地中華街 錦戸 on 24 Sept 2022
この度は数ある宿泊施設の中からカンデオホテルズ長崎新地中華街にご宿泊頂き有難うございます。また次回のご宿泊をお待ち申し上げております。

8/10 Good

Fook Cheong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Candeo never disappoint
Location is ideal for the touristy spot like gunkanjima, Oura church and Glover park. Food choice aplenty in Chinatown band one of the izakaya street nearby.
Stayed 2 nights in Jul 2022

8/10 Good

JUNKI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントの対応はよく、部屋も清潔かつ近隣の客室の騒音も聞こえず非常に満足した。
Stayed 1 night in Jun 2022
Response from 木村 on 21 Jun 2022
この度はカンデオホテルズ長崎新地中華街へご宿泊頂きまして誠にありがとうございます。 フロントスタッフの対応やお部屋の清掃状況等、ご満足いただけましたようで、スタッフ一同、大変嬉しく思っております。 またのご利用の際にはさらにご満足いただけますよう、引き続きサービスや品質の向上に努めて参ります。 今後ともカンデオホテルズ長崎新地中華街をどうぞよろしくお願い申し上げます。

10/10 Excellent

George, Philadelphia

Stayed 3 nights in Jun 2022

10/10 Excellent

Danielle Mary

Stayed 6 nights in Apr 2022

10/10 Excellent

Hideki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s so nice! I strongly recommend the hotel if you have no vehicle during your stay.
Stayed 2 nights in Mar 2022
Response from CANDEO HOTELS NAGASAKI SHINCHI CHINATOWN   JO on 8 Apr 2022
Thank you very much for staying at Candeo Hotels Nagasaki Shinchi Chinatown. We are very pleased to hear that you were satisfied during your stay. I would appreciate it if you could stay at our hotel again if you have a chance. We look forward to your next visit.

10/10 Excellent

Lahaina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from カンデオホテルズ長崎新地中華街  on 24 Nov 2021
この度は、カンデオホテルズ長崎新地中華街に ご宿泊頂き、誠にありがとうございます。 また今回のご滞在で、満点の評価を頂くことが出来、 大変うれしく思います。 また機会がございましたら、ご利用頂けますと幸いです。 次回のご利用を、スタッフ一同心よりお待ち申し上げております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice for a city trip
Great location. Kingsize bed is truly king size! Breakfast on top floor with great view.
Stayed 1 night in Oct 2021
Response from CANDEO HOTELS NAGASAKI SHINCHI CHINATOWN NISHI on 18 Oct 2021
Thank you for selecting us oug of the many possible places here. I´m glad you had a wonderful stay. We look forward to seeing you again.

10/10 Excellent

Domi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
workation
サービス/ロケーション/値段は文句なしでした。部屋やアメニティも得意に問題がなかったです。室内の収納スペースがほとんどないので、2泊以上泊まる人はちょっと困るかもしれません
Stayed 1 night in Sep 2021
Response from カンデオホテルズ長崎新地中華街  on 7 Sept 2021
この度はカンデオホテルズ長崎新地中華街にご宿泊頂き、誠にありがとうございました。 サービス・ロケーション・お値段「文句なし」とのお褒めの言葉、いただきまして大変光栄でございます。  部屋・アメニティに関しましてもご満足頂けた様で安心致しました。  室内の収納スペースに関しましては、貴重なご意見ありがとうございます。今後、改善点として検討して参ります。  今回は貴重なお時間を頂き、コメントお寄せいただきまして重ねてお礼申し上げます。  また、次回のご来館をスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located just a short tram ride from Nagasaki Station and tourist attractions. There are many restaurants and a good shopping area. The hotel itself is very clean and new. We stayed for three nights in a room with a queen size bed. I have three complaints about the room: the bed is too close to the wall making it difficult to get out of, there is a nice window seating area, but the view was of a parking lot, and the refrigerator barely cools drinks placed inside. There is an ice machine on each floor. The Japanese style buffet breakfast had a good variety (even for people who are not a fan of the Japanese breakfast) with a coffee machine that made cafe latte.
Stayed 3 nights in Aug 2021
Response from CANDEO HOTELS NAGASAKI SHINCHI CHINATOWN KUWAHARA on 11 Aug 2021
Thank you very much for staying at the Candeo Hotels Nagasaki Shinchi Chinatown. As you said, this building is suitable for sightseeing and shopping.We are really glad that you had a wonderful time during your stay. However, we are very sorry that there were some things that our customers were not satisfied with. Regarding the construction of the room, we will use it as a reference when we open a new store in the future. In addition, refrigerators have lower cooling power than household refrigerators.In that case, you can keep it at the front desk of the hotel, so please let me know if you have a chance to stay there next time. Lastly, thank you for your valuable feedback despite your busy schedule. We look forward to seeing you again.

10/10 Excellent

Gregory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from カンデオホテルズ長崎新地中華街 趙 on 8 May 2021
この度はカンデオホテルズ長崎新地中華街にご宿泊頂き誠にありがとうございます。 お忙しい中評価点で高評価もつけていただき、重ねてお礼申し上げます。 またお客様にお会いできるのを楽しみにしております。

10/10 Excellent

Lorena

Liked: Staff & service
Stayed 1 night in Dec 2020
Response from カンデオホテルズ長崎新地中華街 桒原 on 9 Jan 2021
この度はカンデオホテルズ長崎新地中華街にご宿泊賜り、誠にありがとうございます。 また、高評価をつけていただきまして、大変嬉しく存じます。 またお客様にお会いできます事を心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time. Lots to do in location, cozy room.
Stayed 3 nights in Dec 2020
Response from CANDEO HOTELS  NAGASAKI SHINCHI CHINATOWN KUWAHARA on 4 Jan 2021
Thank you for selecting us out of the many possible places here. We eagerly anticipate your next visit and look forward to serving you again. On behalf of the staff, I would like to express my gratitude for your patronage and your compliments. CANDEO HOTELS  NAGASAKI SHINCHI CHINATOWN  KUWAHARA

10/10 Excellent

Chris, Iwakuni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location. Super close to Chinatown, shopping, restaurants and site seeing. Very very clean and comfortable. Friendly staff and great price! Will stay again on my next visit!
Stayed 2 nights in Nov 2020
Response from CANDEO HOTELS NAGASAKI SHINCHI CHINATOWN Kamba on 4 Jan 2021
Thank you for staying at our hotel. We are really glad that you liked our hotel. We will continue our efforts to improve our services. We are looking forward to seeing you again. Thank you very much for the review!

10/10 Excellent

MT, Fukuoka

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
New Hotel in Nagasaki. Convenient location and breakfast was good too!
Stayed 1 night in Nov 2020
Response from CANDEO HOTELS NAGASAKI SHINCHI CHINATOWN Kamba on 4 Jan 2021
Thank you for staying at our hotel. We are really glad that you liked the breakfast. If you come to Nagasaki, we are looking forward to seeing you again. Thank you very much for the review!

10/10 Excellent

Kentaro

Travelled with family
Liked: Cleanliness, staff & service, amenities
部屋の窓が開かないため、換気がしにくかった。
Stayed 2 nights in May 2024

10/10 Excellent

カイキ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
快適に過ごせました。
Stayed 1 night in May 2024

8/10 Good

JUNJI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

rika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Sato

Travelled with family
Liked: Amenities
チェックアウト時フロントが11階というのが少し面倒だった。
Stayed 1 night in May 2024

8/10 Good

??

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
立地が良く景観も計算され 全てに無駄がなくスタイリッシュで気持ち良く泊まれました。 ただ大浴場と脱衣場が狭い感じでゆっくりは出来なかったのが残念でした。
Stayed 2 nights in May 2024

8/10 Good

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

y

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024