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Reviews of Hotel Airport Metro

3 out of 5
Hotel Airport Metro
Kadam Wadi,Behind Leela Business Park, Mumbai, Maharashtra

Reviews

5.6
Rating 10 - Excellent. 3 out of 33 reviews" "
Rating 8 - Good. 6 out of 33 reviews" "
Rating 6 - Okay. 8 out of 33 reviews" "
Rating 4 - Poor. 11 out of 33 reviews" "
Rating 2 - Terrible. 5 out of 33 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Found hotel easily, short taxi ride from airport (400 rupees). Convenient and we had a late (after midnight) checkin. No issues, tho I had phoned ahead to tell them we would be coming so late. The bathroom smelled after we had all showered (4 of us), but otherwise the family room was comfortable and what we needed for a 1 night stay.
Stayed 1 night in Jan 2023

6/10 Okay

Purna

Travelled with family
Liked: Staff & service, amenities
Cleanliness can be improved. Basic hotel near the airport.

6/10 Okay

Purna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Near to both terminals, minimum facility, friendly staff. Good for solo travellers.

4/10 Poor

Basil

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Property is old. it looks clumsy
Stayed 2 nights in Dec 2021
Response from airpot metro on 2 Jan 2022
sorry for your inconvenience, sir we working on it

6/10 Okay

HARSUKHLAL

Travelled with family
Disliked: Amenities
Airport transfer not provided
Stayed 1 night in Nov 2021

4/10 Poor

Pradeep

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aurport Metro nightmare stay
Hotel was worst in service and location Room were pretty dirty and do not have basic facility such as table. However food was good
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good place but room service needs improvement..Good place but room service needs improvement..Good place but room service needs improvement..
Stayed 2 nights in Dec 2019
Response from joseph on 21 Jan 2020
Hi Thanks for Review Yes we will do best to improvement our service for your next day Regards Airport Metro

4/10 Poor

Doug, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from joseph on 26 Sept 2018
Dear Guest, Thank you for the time & efforts you took to post this review. We highly appreciate you for sharing your experience with us. I deeply regret that we fell short to provide you with the facilities and services you needed. We pride ourselves on responding to customers' concerns very quickly. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs Regards

6/10 Okay

Kamles

Alright
the food was OK but it was to expensive and rooms were not that good enough
Stayed 1 night in Aug 2018
Response from joseph on 30 Aug 2018
Greetings from Hotel Airport Metro Thank you for sparing time and posting your review of our hotel We will do our best to improve our service to go beyond your expectation. Regards Joseph

4/10 Poor

Trevor, Sydney

Liked: Cleanliness
Disliked: Staff & service, room comfort
Close and cheap
Firstly no airport pickup. Room had no fresh air option. At 1 am in morning staff were very loud and shooting at another guest. Shower worked poorly
Stayed 1 night in Aug 2018
Response from joseph on 12 Aug 2018
Greetings from Hotel Airport Metro Thank you for sparing time and posting your review of our hotel We will do our best to improve our service to go beyond your expectation

4/10 Poor

William R

Disliked: Room comfort
Option near the airport
Inexpensive hotel, was okay, but very nosiey , could hear talking from lobby, and wedding band played loud music for 3 hours so could not rest before my flight. Very small room with no flat surfaces other than the bed.
Stayed 1 night in Feb 2018
Response from Joseph on 8 Feb 2018
Hello Sir. Thank you for investing your valuable time to share your experience with us. We have shared your detailed feedback with our team and appropriate measure will be taken. Please accept our sincere apologies for all the inconvenience caused to you. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but hard to find
Good place to stay near airport, but hard to find.
Stayed 1 night in Feb 2018
Response from Joseph on 4 Feb 2018
Greetings for the day!!! thanks you so much for spending your valuable time for giving a feedback to us. We are happy to hear that you had a nice time in our property. We are waiting for you to serve you one more time with pleasure. Thanks & Regards

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Joseph on 4 Feb 2018
Greetings for the day!!! thanks you so much for spending your valuable time for giving a feedback to us. We are happy to hear that you had a nice time in our property. We are waiting for you to serve you one more time with pleasure. Thanks & Regards

6/10 Okay

Vinod, Perth

Liked: Staff & service
Disliked: Cleanliness, room comfort
Good
One night stay. Slept well and good spicy pova breakfast with tea.
Stayed 1 night in Aug 2017
Response from joseph on 29 Mar 2018
Dear Guest, Thank you for the time & efforts you took to post this review. We highly appreciate you for sharing your experience with us. I deeply regret that we fell short to provide you with the facilities and services you needed. We pride ourselves on responding to customers' concerns very quickly. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs

2/10 Terrible

Cynthia, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel only good for backpackers not for family.
The hotel is only 10mins drive away, but none of the taxi drivers were aware of the location though we had the full address. the website says 24 hours pick up but provided only one way. The room provided was single room with two double beds in it. there was no room for anything else. The bed linen was dirty/used and unchanged and had hair on it. When requested to change, we were advised that the morning staff did the beds and could not be changed. The bath towels were ripped. Toilet rolls were not provided and had to be requested. The room was non smoking but there was continues smell of smoke coming into the room which ended up making my son very sick. The hot water unit was not working and we were not given any instructions how to use it even after request. Had to work it out for ourselves.
Stayed 2 nights in Aug 2017
Response from joseph on 29 Mar 2018
Dear Guest, Thank you for the time & efforts you took to post this review. We highly appreciate you for sharing your experience with us. I deeply regret that we fell short to provide you with the facilities and services you needed. We pride ourselves on responding to customers' concerns very quickly. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs

4/10 Poor

R, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the one I would prefer, specially for family.
The Staff was not courtious enough to talk on phone. Even when we have booked 2-double bed room they gave us 3 single bed room but its fine as we had asked for early check in. though we have checked and request for early check-In they treated it as obligation rather then courtesy service. Since they have provided early check-in the staff argued over moving out early at 11.00 am (before check out time of 12.00 Noon) as they wanted to give it to another booking. Also it took lot of time when we order the food. Surprisingly they got the food from out side which was not as equal as fresh. (as DOSA didn't remain crispy because of transportation) Definitely would not refer to foreign national, probably Indians might handle the staff in Indian way.
Stayed 2 nights in Jul 2017
Response from joseph on 29 Mar 2018
Thank you for your review. I am glad to hear that overall your experience was positive. I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good and not as promised on Expedia
Bad, not as promised on expedia. No value to money.
Stayed 1 night in Jun 2017
Response from joseph on 29 Mar 2018
Thank you for your review. I am glad to hear that overall your experience was positive. I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom is very small not enough space to stand for a person. Water in bathroom is leaking all the time. Charging ports are horrible, charger do not stick well in the broken ports. Free breakfast included is not a buffet you have to place an order and wait for more than 45 mins to get it. Rooms are not cleaned well even their fresh bedsheet and towels looks dirty. There are plenty of other options with the same rate and good facility. Will not recommend this hotel.
Stayed 3 nights in May 2017
Response from Manager on 15 Jun 2017
Dear Guest, Thank you for the time & efforts you took to post this review. We highly appreciate you for sharing your experience with us. I deeply regret that we fell short to provide you with the facilities and services you needed. We pride ourselves on responding to customers' concerns very quickly. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs

6/10 Okay

Verified traveller

Disliked: Staff & service
Location close to Mumbai International Airport, but not too close to be a problem with noise of planes landing or taking off. Cab fare from Airport to hotel was reasonably inexpensive. Hotel provides simple, but decent breakfast, included in the rate of booking the room. However, I was made to wait for a long time after ordering breakfast (I believe about 30 min on my first day and over 45 min on my second day). Some staff and some people who appeared to be associated with the Hotel were quite rude and inappropriate, such as starring rudily and even following me out of the hotel into the street.
Response from Manager on 15 Jun 2017
Dear Guest, Thank you for the time & efforts you took to post this review. We highly appreciate you for sharing your experience with us. I deeply regret that we fell short to provide you with the facilities and services you needed. We pride ourselves on responding to customers' concerns very quickly. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness was not there.overall i will give 1 out of 5..thanks.
Response from ma on 15 Jun 2017
Dear Guest, Greetings from Hotel Airport Metrp Thank you for sparing time and rating of our hotel

8/10 Good

Vinod, Nagpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel near to most of corporate office
good hotel approachable by all the mode of transportation metro station is just 3 minute from the hotel so you can plan your connectivity with other part of the city but you should have the proper knowledge of the city before you plan your route

4/10 Poor

Thomas

Disliked: Staff & service, property conditions & facilities, room comfort
Shady place?
The place gives you a shady feel. Not once more!

8/10 Good

pradeep, A

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Very clean and good rooms...,,,,,,,...............Mothing more to say

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.near to airports
Nice hotel .Near to airport and metro station. Staff were good. Only problem I faced was with with wifi, internet was not there for 24hrs.

4/10 Poor

Kanishka, Bengaluru

Hotel To Airport Travel
In the Hotel's brochure it is mentioned that they provide one side free travel from either Airport to the Hotel or Vice-versa. I even confirmed the same over the phone before booking a room, and they confirmed the same. On the day before I was supposed to check out, I reminded them of this and they said they will take care of it. At the time of Check Out I was informed (to my surprise) that they will only "arrange" for the Cab and I will have to pay the Cab charges. This is ridiculous. Throughout each of my previous interactions they agreed to give the free ride and then at the last moment they reneged on it. This is a really bad way to treat your customers.

4/10 Poor

S

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found rats in the room which spoiled our bags. The hotel is just near to the airport break fast one has to wait till they order from outside. room size is very small. we don't recommend since except for the location. if you are single occupant if the office is nearby for a very stay you can stay without any expectations, they charge additional fee if you are making the payment through credit card.

4/10 Poor

Karan, Hyderabad

Disliked: Cleanliness, room comfort
Hotel close to airport
Been here for an overnight short stay. Positives 1. New place 2. Pickup from airport Negatives 1. No kitchen - breakfast is only restricted to what is on offer (breads only) 2. Rooms too close by. Added to the boisterous co- tenants was a nightmare in terms of sound levels. 3. Lacked a reading table.
Washroom
Cupboard and TV
Bed

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay for single also located at residential
Nice stay for single also located at residential area. Very nice for family also.
Response from Manager on 3 Feb 2017
Hello Greetings for the day!!! thanks you so much for spending your valuable time for giving a feedback to us. We are happy to hear that you had a nice time in our property. We are waiting for you to serve you one more time with pleasure

2/10 Terrible

Raman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever
Ours was a worst stay ever. We had booked executive room where as we were provided ordinary room. After we expressed displeasure we were assured that next day we will be moved to the right room but they moved us only on the last night. But in that room also there were insects on the bed and rats in the room. Rats destroyed our luggage and food. My son had rashes all over his body. This hotel has tiniest bathrooms where shower is only possible if you sit on the toilet seat for shower (at least in the original room provided to us). Although hotel owner repeatedly said sorry for not providing the correct room but he refused to offer any discount for the inconvenience.

8/10 Good

Mats

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevligt hotell nära flygplatsen
Rent, snyggt hotell och trevlig, tillmötesgående personal
Stayed 1 night in Jan 2018
Response from Joseph on 4 Feb 2018
Greetings for the day!!! thanks you so much for spending your valuable time for giving a feedback to us. We are happy to hear that you had a nice time in our property. We are waiting for you to serve you one more time with pleasure. Thanks & Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Gute Möglichkeit um Flugwartezeiten zu überbrücken
Das Hotel ist sauber, Personal freundlich, alles in allem- Preis/Leistung stimmt Kein Frühstück kostenpflichtiger Shuttle!!!
Response from Manager on 3 Feb 2017
Hello Good Morning. Greetings from Hotel Airport Metro Thank you for sparing time and posting your review of our hotel We will do our best to improve our service to go beyond your expectation.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inget vidare
Inget vidare hotell. Vi kom förvisso sent med och fick vänta en timme på ett rum. Hade beställt ett familjerum med det fanns inget sådant så vi fick 2 mindre rum vara det ena inte var städat. Kan tyvärr inte rekommendera detta hotell.

4/10 Poor

Bengt

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
To much disturbing noice
Hotel manager nice. Late pickup at AirPort but no problem. Small room. Good for a stay over. Cheap rates. But VERY much noice until 1 am in the lobby and the sound goes through the walls as if it was made of paper. Very disturbing with the staff speaking very loud very late. Will I stay again? No. I want a quiet room and not like living in the center of a discussion club!