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Reviews of Esplendor by Wyndham Montevideo Cervantes

4 out of 5
Esplendor by Wyndham Montevideo Cervantes
Soriano 868, Montevideo

Reviews

8.0

Very good

Rating 10 - Excellent. 247 out of 715 reviews" "
Rating 8 - Good. 271 out of 715 reviews" "
Rating 6 - Okay. 125 out of 715 reviews" "
Rating 4 - Poor. 46 out of 715 reviews" "
Rating 2 - Terrible. 26 out of 715 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

6/10 Okay

Sidney, Lexington

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Upon checking out and traveling to Argentina I began to receive fraudulent charges from the hotel. I spent many hours trying to resolved the problem with the hotel sending them information. I’m on vacation so I reported the fraud to my credit card company and they canceled my credit card to prevent further unauthorized charges. It’s ashamed that this experience ruined a very nice stay at this hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Matthew

Travelled with family
Older building restaurants nearby. Clean with friendly staff
Stayed 2 nights in Mar 2024
Response from Pablo Dipólito on 10 Apr 2024
Thanks for your review, ill share it with them. Hope to host you again.

10/10 Excellent

Marcel

Great place to stay….loved the pool, good location…
Stayed 2 nights in Mar 2024
Response from Pablo Dipólito on 10 Apr 2024
Thanks for your review.Hope to receive you again.

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel is old but have everything you need and is close to restaurants and main streets in Montevideo.
Stayed 1 night in Feb 2024
Response from Pab on 10 Apr 2024
Thanks for your review.Hope to host again.

10/10 Excellent

Zdravko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Pablo Dipolito on 10 Apr 2024
Thanks for your review.

10/10 Excellent

Charlie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our huge king size bedroom and fabulous service. Staff very helpful and friendly. Breakfast was fantastic. Would recommend this hotel.
Stayed 5 nights in Feb 2024
Response from Pablo Dipolito on 14 Feb 2024
Thanks for your review.Hope to host again.

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
Hotel is dated but clean.
Stayed 3 nights in Feb 2024
Response from Pablo Dipolito on 14 Feb 2024
Thanks for your review.

10/10 Excellent

Ximena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Pablo Dipolito on 14 Feb 2024
Muchas gracias por el tiempo para dejarnos el comentario. Esperamos volver a recibirlos.

8/10 Good

Vanitha

Response from Pablo Dipolito on 14 Feb 2024
Muchas gracias por el tiempo para dejarnos el comentario. Esperamos volver a recibirlos.

6/10 Okay

Luciano

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is a beautiful hotel in a great location with great and kind staff. Sadly, the property needs a big face lift: fresh coats of painting and general repairs throughout the property.
Stayed 4 nights in Dec 2023
Response from Pablo Dipolito on 14 Feb 2024
Thabks for your review.We are working on it.

10/10 Excellent

alan, wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and informative as well as helpful.
Stayed 4 nights in Dec 2023
Response from Pablo Dipolito on 12 Dec 2023
Thanks for your review. Ill share it with all the team.Hope to host again.

6/10 Okay

Shannon

Travelled with family
Liked: Cleanliness, staff & service
I like mattress covers on the bed and sheets that are fitted. No mattress covers allow for stains and other fluids in the mattress and the bottom sheet wasn't fitted so it came off the bed.
Stayed 2 nights in Nov 2023
Response from Pablo Dipolito on 12 Dec 2023
Thanks for your review.We ll work on it.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, I would stay here again
Stayed 3 nights in Nov 2023
Response from Pablo Dipolito on 12 Dec 2023
Thanks for your review.Hope to host again.

2/10 Terrible

Alfred

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here! I’m not one to do reviews usually and this is the first bad review i’ve ever left. We booked two nights here, when we arrived the room smelt so strongly of varnish we got headaches after only a few minutes. We decided to stay somewhere else for that night since they had no other rooms available and requested a refund for the missed night. Over two weeks later and we’re still yet to receive the refund even though the manager promised he would. In general, the lift doesn’t work properly and the property is very run-down. Stay away!
Response from Pablo Dipolito on 12 Dec 2023
No comments about this. We just paint a room next to you, we apologise about it but the hotel was full.

10/10 Excellent

Maryanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Enjoyed our stay
Stayed 2 nights in Nov 2023
Response from Pablo Dipolito on 23 Nov 2023
Thanks for your review.Hope to host again.

8/10 Good

Gabriel Mario

Stayed 2 nights in Sep 2023
Response from Pablo Dipolito on 19 Oct 2023
Muchas gracias por el tiempo para dejarnos el comentario.Esperamos recibirlos nuevamente.

8/10 Good

María

Stayed 1 night in Sep 2023
Response from Pablo Dipolito on 23 Nov 2023
Muchas gracias por el tiempo para dejarnos el comentario.Esperamos volver a recibirlos.Pablo DipólitoGerente General

10/10 Excellent

Edison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Pablo Dipolito on 19 Oct 2023
Muchas gracias por el tiempo para dejarnos el comentario.Esperamos recibirlos nuevamente.

8/10 Good

GASTON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Well mantained old building.
Stayed 1 night in Aug 2023

8/10 Good

Syed

Travelled with partner
Liked: Staff & service
Really friendly staff. The room was not fancy but clean and comfortable. Good breakfast. Close to city center. Well priced.
Stayed 2 nights in Jul 2023

4/10 Poor

Fabian

Travelled with family
Need some improvements, if you rent a car add some extra cost for parking.
Stayed 1 night in Jul 2023

8/10 Good

Dayana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2023

8/10 Good

Arsenio, punto fijo

Stayed 1 night in Jun 2023

4/10 Poor

Leandro

Stayed 1 night in May 2023

10/10 Excellent

Gaston

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023

8/10 Good

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The charm of the historical property and the very good staff. The Location is excellent close to theaters, entertainment, and walking distance to the high street.
Response from Pablo Dipolito on 29 Dec 2022
Thanks for the review.Hope to host again.

6/10 Okay

Nigel

Stayed 4 nights in Nov 2022
Response from Pablo Dipolito on 7 Dec 2022
Muchas gracias por el comentario. Esperamos volver a recibirlos pronto.

6/10 Okay

Arturo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general, everything is as advertised, the pictures taken sell the hotel very well, but I believe as more than it actually is. The breakfast is bad, so better skip it and go somewhere else. It is not only very bad presented, but not good in quality. And the fact that there is no kitchen besides it, for room service (or any part of the day that you don't want to go out or arrive late in the day) is a bit of a bother. You would expect it in a hotel that tries to sell as high-end.
Stayed 5 nights in Oct 2022
Response from Pablo Dipolito on 2 Nov 2022
Thanks for your review.Well continue working to improve our breakfast.Hope to host again

8/10 Good

Salvador

Stayed 6 nights in Oct 2022
Response from Pablo Dipolito on 2 Nov 2022
Muchas gracias por el tiempo para dejarnos el comentario.El mismo nos ayuda a seguir mejorando.Esperamos volver a recibirlos pronto.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nao consegui ficar no hotel! O lenço estava sujo, a tomada ao lado da cama não funcionava para carregar o celular e o sinal do Wi-Fi no quarto estava fraco… A internet não conectou…
Stayed 1 night in Aug 2022

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención del personal, todo muy limpio, el desayuno muy bueno, recomendable.
Stayed 10 nights in Jul 2022
Response from Pablo Dipolito on 29 Aug 2022
Muchas gracias por el tiempo para dejarnos el comentario, este nos ayuda mucho a seguir mejorando día a día. Esperamos volver a recibirlos.Pablo DipólitoGerente General

10/10 Excellent

WILFREDO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Pablo Dipolito on 29 Aug 2022
Muchas gracias por el tiempo para dejarnos el comentario.Esperamos volver a tenerlo con nosotros.

10/10 Excellent

matthias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Guilherme

Stayed 2 nights in Jun 2022
Response from Pablo Dipolito, Gerente General on 20 Jun 2022
Muchas gracias por el tiempo para dejarnos la reseña. Lamentamos la misma, me gustaría saber en que fallamos para trabajar en solucionarlo. Gracias

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Esta bien situado
Stayed 1 night in Nov 2021
Response from Lucile on 28 Nov 2021
Gracias por la buena puntuación!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff all helpful and went out of their way to accommodate us. Also helped with directions, laundry ect...
Stayed 3 nights in Oct 2021
Response from Lucile on 2 Nov 2021
Thank you comment! We are happy you had a good time at Esplendor Cervantes!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Lucile on 9 Feb 2021
Estimado/a Huésped, Muchas gracias por haberse hospedado en Esplendor by Wyndham Montevideo Cervantes. Realmente lamentamos que no haya podido disfrutar tanto de su estadía como nosotros hubiésemos querido. Siempre será bienvenido en caso de que desee regresar. Seguiremos trabajando para poder brindar el servicio que nuestros huéspedes merecen. Saludos cordiales,

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Lucile on 4 Aug 2020
Estimado Jorge, Muchas gracias por haberse hospedado en Esplendor by Wyndham Montevideo Cervantes. Nos alegramos de que haya disfrutado de su estadía y esperamos contar con su visita en otra ocasión. Saludos cordiales,

4/10 Poor

MIKY, Buenos Aires

Travelled with family
Liked: Staff & service
Disliked: Amenities
The worst breakfast ever! Bad coffee, orange juice plastic, salad fruits, tough toasts, ugly croissants, ham and cheese the last category
Stayed 2 nights in Mar 2020
Response from Dazzler by Wyndham Montevideo Cervantes on 11 Mar 2020
Dear guest, Thank you for choosing Dazzler Cervantes. We appreciate your review since it will allow us to improve and offer a better service to our guests. We also apologize for the inconvenience with the breakfast. We are looking forward to see you again. Kind regards, Dazzler by Wyndham Montevideo Cervantes

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Menities 4*, but condition 2 *
Efficient check in. Helpful staff. English. Good breakfast. Ok bed, though 2 joined twins, even though bought queen size. Poor room condition. Mold in bath and air. Rusty vanity table. Old, run down area.
Stayed 2 nights in Feb 2020
Response from Esplendor by Wyndham Montevideo Cervantes on 14 Feb 2020
Dear guest, Thank you very much for choosing Esplendor Cervantes. Your review is very important to us. We will take note of the things you have mentioned in order to give our guests a better service. Best regards, Esplendor by Wyndham Montevideo Cervantes

6/10 Okay

RamonNeira, Bogota

Travelled with partner
Liked: Staff & service
surrounding area is a little noisy and not so clean
Stayed 3 nights in Nov 2019
Response from Esplendor by Wyndham Montevideo Cervantes on 19 Dec 2019
Dear guest We would like to thank you for sending us your comments as they do help us to improve our service. It was very kind of you to have taken the time to write us, we really appreciate it. We have taken note of each aspect you mentioned in order to improve day by day. We hope to see you again soon. Kind regards, Esplendor by Wyndham Montevideo Cervantes

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, really good service, im happy
The hotel and service were great. Receptionists were really friendly, professional and helpful. Room was spacious and clean. Breakfast was the same all days, so there is maybe space for improvement. The pool is good, but not so big as expected. Location is great (3 mins to Theatre Solis). He hotel itself is located in an old building, so i.e. my wooden floor creaked, but i think its just the character of renovated buildings.
Stayed 8 nights in Nov 2019
Response from Epslendor by Wyndham Montevideo Cervantes on 4 Dec 2019
Dear guest, First of all wanted to thank you for choosing Esplendor Cervantes for your stay. It is very important for us to have all returns of our visitors, and thanks to you we can improve every day and make your stay a memorable and enjoyable experience. We hope to welcome you again on your next visit to Montevideo! Thank you very much! Esplendor by Wyndham Montevideo Cervantes

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Epslendor by Wyndnham Cervantes on 25 Nov 2019
Dear guest, Thank you for staying with us here at Esplendor Cervantes. We hope you enjoyed your stay with us. Kind regards, Esplendor by Wyndham Cervantes

4/10 Poor

Justyna

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
Not impressed
The hotel location and design is great, close to the old town, promenade and city centre. We were greeted by a lovely receptionist who was very helpful, polite and friendly. The room was quite spacious and comfortable however 2 out of 3 nights we have stayed in Esplendor we were woken up by the noise from the corridor ( other guests coming from parties, bringing visitors and not respecting those who were already asleep). The bathroom require some ventilation as it shows pretty bad moulds on the walls and ceiling. Breakfast offered good variety of cereals, yogurts, and sandwich toppings including ham cheese and veggies 👍. Unfortunatelly, as we were setting off at 6 am ( breakfast serving starts at 7am ) we have asked if the breakfast room staff could prepare some snack or sandwiches for us, to which we were told no, even tho the breakfast was already paid! Over all a bit disappointed for a 4 star hotel.
Stayed 3 nights in Oct 2019
Response from Esplendor by Wyndham Cervantes on 22 Oct 2019
Dear guest, First of all we want to thank you for choosing Esplendor by Wyndham Cervantes for your stay. It is very important for us to have feedback from all of our visitors, thanks to your comments we can improve every day and make your stay a better and more enjoyable experience. We will work harder and take note of the things you have mentioned so we can offer a better service. We would like you to give us another opportunity to host you again. Regards, Esplendor by Wyndham Cervantes

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location great breakfast staff very profesor
Stayed 10 nights in Sep 2019
Response from Frontdesk on 4 Oct 2019
Thank you for sending us your comment, it’s very important for us to have feedback from all of our visitors. We are glad to know that you have had a very good stay and we will gladly receive you again in Esplendor by Wyndham Montevideo Cervantes. Best regards,

8/10 Good

LC, USA

Travelled with family
Liked: Cleanliness, staff & service
A screw was sticking out of the floor. A floor board was sucken and needed to be replaced. Some public walls needed plaster, sanding and new paint. Breakfast was satisfactory
Stayed 2 nights in Sep 2019
Response from Frontdesk on 24 Sept 2019
Dear LC, Thank you for choosing Esplendor by Wyndham Montevideo Cervantes for your stay. We are glad to know that you enjoyed your stay during your trip. We also take note of the things you have mentioned to improve our service. We look forward to seeing you soon. Kind regards,

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Montevideo city break/ wedding.
Nice hotel in its day. The room was very large and the bathroom too, with good basin and marble surfaces. Shower very powerful and water always hot. The spa was hot and clean but needed the sauna to work, and changing rooms in the spa not outside! Hotel has character but it needs redecorating and the streets around are very dirty,dodgy and dark at night. Montevideo city is run down and there are lots of homeless,and drug dealers around. Interesting museums to visit are the Palacio Dalancio and the Andes museum( for the story about the plane crash depicted in the movie”Alive”. Best to visit the beautiful Solis Theatre, a real gem of a place! Also for restaurants near the hotel ( of which there are very few) visit Los Lenos which is an excellent restaurant...especially the Steak and the Lasagne with spinach! The boss man and the barman were so welcoming as well as all their team of wait-staff. Staff at the Espendor were all very welcoming and helpful with ideas and booking taxis.
Stayed 4 nights in Sep 2019
Response from Frontdesk on 16 Sept 2019
Dear James, Thank you for sending us your comment, it’s very important for us to have feedback from all of our visitors. We are glad to know that you have had a very good stay and we will gladly receive you again in Esplendor by Wyndham Montevideo Cervantes. Best regards,

8/10 Good

JORGE A

Liked: Cleanliness, staff & service
Nice hotel but can use a little update
Old building, this hotel is nice but can use a little update . Good location and Great Service
Stayed 1 night in Sep 2019
Response from Frontdesk on 11 Sept 2019
Dear Jorge, Thank you for sending us your comment, it’s very important for us to have feedback from all of our visitors. We are glad to know that you have had a very good stay and we will gladly receive you again in Esplendor by Wyndham Montevideo Cervantes. Best regards,

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from Esplendor by wyndham Montevideo Cervantes on 30 Aug 2019
Estimado huésped, Muchas gracias por haber elegido Esplendor by Wyndham Montevideo Cervantes. Esperamos que su estadía haya sido placentera. Saludos cordiales