On arrival, we were greeted by the current owner, the 13th in the family to run the hotel, and given a tour of the cultural heritage, architecture and artefacts kept by the hotel. He also was very helpful about local attractions, and transport options for seeing them.
The rooms themselves were comfortable, Japanese style (you sleep on a futon in a tatami room), and well heated in winter. We had a balcony with a good view of the garden.
I hadn't found the options for breakfast and dinner on the Expedia site, so on the first night we ate elsewhere. The owner showed us where the local restaurants could be found, and provided us with a map of the area. We ordered the kaiseki meal for our second night and breakfast for the second morning. If staying here, I would recommend ordering at least the breakfast option, as there is little available in the local area. The kaiseki is also well worth it, as an indulgence.