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Reviews of Ano Hotel

3 out of 5
Ano Hotel
Lot 1755, Block 9, Off Jalan Permaisuri, Miri Concession Land District, Miri

Reviews

8.4

Very good

Rating 10 - Excellent. 40 out of 105 reviews" "
Rating 8 - Good. 48 out of 105 reviews" "
Rating 6 - Okay. 10 out of 105 reviews" "
Rating 4 - Poor. 3 out of 105 reviews" "
Rating 2 - Terrible. 4 out of 105 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Siti Nor'ain

Liked: Cleanliness, staff & service
Its fasting month so its not easy to find fresh meals early morning, only one 24 hours nearby restaurant but can't manage number of clients.
Stayed 1 night in Mar 2024

8/10 Good

Nurhanani

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Sui Min

Travelled with group
Liked: Cleanliness, staff & service
Convenient
Stayed 1 night in Feb 2024

10/10 Excellent

Sabrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find parking
Stayed 2 nights in Feb 2024

8/10 Good

osman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Jeffrey

Stayed 2 nights in Dec 2023

8/10 Good

Zuryana

Travelled with family and small children
Liked: Staff & service
so far so good
Stayed 1 night in Dec 2023

2/10 Terrible

NORAISAH HJ DAMIT

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Kylum

Stayed 6 nights in Sep 2023

8/10 Good

osman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, staff is friendly, rooms clean.. and the prices are great… The only drawback I had whatsoever was they do not have a in-house restaurant… but I cannot even complain about that, because of the hotels location you can get local food of all ranges/types, basically right out of the door, and within walking distance of the hotel. So it’s definitely the place to stay, for comfort convenience and exploring.. I personally loved it there…
Stayed 4 nights in Jul 2023

6/10 Okay

Baelean

Travelled with family
The property is a bit run down, you can sound everywhere. Sound proof is not great, constant slamming of doors in the hallway. Whether staff or guests, not knowing to keep noice level down. Need improvement, especially in sound proofing it. Renovations need to be done to maintain hotel quality. Anybody can access the hotel and the rooms so no privacy. Overall the rooms seem clean but the 8th floor is for the hotel house keeping staff but need to be move somewhere else as it too noisy with lots of sound. And the tv don’t have enough programs for it to be consider a hotel. Need improvement is my final decision on this hotel.
Stayed 15 nights in Jun 2023

8/10 Good

osman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Md Hasyadee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

SZEMEI

Stayed 1 night in Apr 2023

10/10 Excellent

Md Hasyadee

Stayed 1 night in Apr 2023

8/10 Good

osman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Dickson Tai Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Md Hasyadee

Stayed 2 nights in Feb 2023

4/10 Poor

John

Stayed 2 nights in Feb 2023

10/10 Excellent

Ashrafadillah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to Imperial Mall and lively Wireless Walk with lots of eateries. Small shops around like grocery stores, massage, laundry etc. However have to find parking by ourselves because no specific parking for guests.
Stayed 1 night in Feb 2023

10/10 Excellent

Md Hasyadee

Stayed 1 night in Jan 2023

8/10 Good

Md Hasyadee

Stayed 1 night in Oct 2022

10/10 Excellent

Chee Huong

Stayed 1 night in Jul 2022

6/10 Okay

Vivia

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Strong smoking smell in the room
Giving bad review because hotel did not take any action to control people from smoke in the room/bathroom at the non smoking floor (level6) . It's not my first experience from having this issue while staying here. I did double confirm that I booked an non smoking room. What the hotel with do is only request the housekeeping to spray the room with air refresher but not finding which uncivilized human smoking In the room. No penalty given and just let them do whatever they want. Kinda disappointed.
Stayed 1 night in Aug 2020
Response from ANO Hotel on 23 Oct 2020
We're extremely apologetic to know that your experience with us has not been a pleasant one and we’d definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent.

8/10 Good

James, Kuching

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the hotel is great. It’s near shopping mall, restaurants, cafes, laundry are all nearby. There’s no mini fridge in the room. There’s no tissue paper also. That’s the only bad thing considering those are basic stuff found in any other hotel.
Stayed 4 nights in Oct 2020
Response from Jacky on 21 Oct 2020
We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. As for the fridge, we will convey your suggestion to our management. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Leong Sze

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Jacky on 3 Oct 2020
Thank you for taking the time to share your review with us. We very much appreciate the positive comments . We most certainly look forward to welcoming you back here again soon.

8/10 Good

Leong Sze

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Jacky on 3 Oct 2020
Thank you for taking the time to share your review with us. We very much appreciate the positive comments . We most certainly look forward to welcoming you back here again soon.

8/10 Good

Leong Sze

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasent
pleasent
Stayed 1 night in Jul 2020
Response from Jacky on 16 Jul 2020
Thank you for taking the time to share your review with us. We very much appreciate the positive comments . We most certainly look forward to welcoming you back here again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommend to others to stay
overall stay are good, except that abit noisy as poor sound proof.
Stayed 3 nights in Jun 2020
Response from Jacky on 1 Jul 2020
We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. As for the noise, we would like to know which room did you stay? So we can convey your suggestion to our management. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Eddy Boon Yaw

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & clean
Very nice & clean hotel.
Stayed 1 night in Jun 2020
Response from Jacky on 19 Jun 2020
Thank you for taking the time to share your review with us. We very much appreciate the positive comments . We most certainly look forward to welcoming you back here again soon.

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Jacky on 7 Mar 2020
Thank you for taking the time to share your review with us. We very much appreciate the positive comments . We most certainly look forward to welcoming you back here again soon.

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Well done!
Please fix the toilet door, cannot be locked. Overall, it was an incredible hotel with such a reasonable price. Kudos!
Stayed 1 night in Feb 2020
Response from Jacky on 7 Mar 2020
Thank you for the time taken to highlight your recent encounter regarding your stay with us.We're truly sorry that your stay had not been up to your expectations. The management take this issues very seriously as our guests are our top priority.We apologies for the inconvenience caused and we hope that you will give us another to look after you in the near future.

8/10 Good

Abang Nurazwan

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
reasonable price and stay
Stayed 1 night in Feb 2020
Response from Jacky on 13 Feb 2020
We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So happened that lift to 1st floor under maintenance and I was sick and carrying large luggage 🙁 not convenient to me
Stayed 1 night in Dec 2019
Response from Jacky on 7 Feb 2020
We're extremely apologetic to know that your experience with us has not been a pleasant one and we’d definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent.

10/10 Excellent

Mickey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will back another trip
Stayed 1 night in Nov 2019
Response from Jacky on 30 Nov 2019
Thank you for taking the time to share your review with us. We very much appreciate the positive comments . We most certainly look forward to welcoming you back here again soon.

8/10 Good

Tan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Jacky on 18 Oct 2019
Hi Tan. Thank you for your feedback. We are looking forward to serve you again in the future.

6/10 Okay

noraidah

Liked: Cleanliness
It's not really comfort, no tea or coffee, no phone, no parking for hotel customer
Stayed 2 nights in Sep 2019
Response from JJ on 30 Sept 2019
Thank you for feedback. For your information, we do provide tea and coffee. Extra tea & coffee is upon request. As for phone & parking, the phone in your room on that specific date is out of service, meanwhile for the parking, our parking is a public parking.

6/10 Okay

TANG

Stayed 1 night in Aug 2019
Response from Jacky on 23 Sept 2019
Thank you for your feedback. We strive to improve to serve you better. If you have other inquiries, please do not hesitate to contact us.

8/10 Good

Ismawi B

Liked: Cleanliness, property conditions & facilities, room comfort
Good and cleaned hotel
Stayed 2 nights in May 2019
Response from Jackson John on 14 May 2019
Hi Mr Ismawi. Thank you for your feedback. We're looking forward to serve you again in the future.

2/10 Terrible

Liew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
charges on my deposit
All was ok till when i check out to claim my deposit of RM50 back. instead of getting my deposit of $50, i received only $40. i was told this was due to the tax. This payment deduction from my deposit feel like a hidden charges as i was not told during my booking and payment was already done in advance. definitely not happy!
Stayed 1 night in Apr 2019
Response from Jackson John on 13 May 2019
Dear Liew, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. For your information, only Tourism Tax (for non Malaysian) needed to be paid to the property upon check in as stated in the terms of booking & cancellation policy, when you make your reservation. Feel free to reach out to us with any further comments, concerns, or suggestions you wish to share.

10/10 Excellent

NUR FARAH SYAIMAA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Jackson John on 8 May 2019
Thank you for your glowing review! Hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
+ the hotel was good and clean. + near to restaurants and shops. - there is no refrigerator and our room. - somehow our room was a smoking room (need to note that in future bookings). - somehow at our time of stay there was a blackout and the hotel doesn't have any generators or backup power.
Stayed 2 nights in Mar 2019
Response from Jackson John on 8 Apr 2019
Thank you for your feedback. We'll strive to serve you better next time.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, rooms is very nice. Just stay for 1 night. Will stay here for next trip. Within walking distance to Imperial & Permaisuri Mall, eateries, banks, etc.
Stayed 1 night in Mar 2019
Response from Jackson John on 22 Mar 2019
Greetings. Thank you glowing for feedback. We are looking to serve you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel clean Good location
Stayed 2 nights in Feb 2019
Response from Jackson John on 22 Feb 2019
Thank you for your review. Hope to see you again.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the Heart of Miri
Ano Hotel made me feel like a valued client from the start. The room was well appointed and the bed comfortable. It lacked a fridge; however, staff stored necessary items in the fridge in the lobby area. The hotel was quiet in spite of it being the weekend and busy with guests. The front desk went out of their way to help me get to sites I wanted to visit (Canada Hill, Coco Cabana beach). There were good and inexpensive neighbourhood restaurants featuring a variety of cuisines in the immediate area. I would certainly stay at the Ano again.
Stayed 1 night in Jan 2019
Response from Jackson John on 6 Feb 2019
Thank you for your glowing feedback. We are looking forward to serve you again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
New and clean
Stayed 1 night in Jan 2019
Response from JJ on 11 Jan 2019
Thank you for your kind review. Hope to see you again.

8/10 Good

Pei Chee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend Hotel to Stay
Nice amd clean hotel which local in very convinience location where easy to find any kind of food and shopping mall near by.
Stayed 1 night in Jan 2019
Response from Jackson John on 11 Jan 2019
Thank you for taking your time to write a nice review. Hope to see you again sometime.

8/10 Good

michael, BSB

Liked: Cleanliness, staff & service
Nice location.,reasonable price, room is clean n d staffs r very friendly. Only downside is no free or reserved parking for customers, hope they will improve on this matters.
Stayed 1 night in Dec 2018
Response from JJ on 11 Jan 2019
Thank you for your review. As for the parking, the parking are belong to the city council.

8/10 Good

ROSY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Jackson John on 11 Jan 2019
Thank you for rating us. Hope to see you again.