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Reviews of Hotel Plaza by Kavia

2.5 out of 5
Hotel Plaza by Kavia
Av. Paseo de Montejo, Nº481 Entre 39 y 41, Mérida, Yuc.

Reviews

9.0

Wonderful

Rating 10 - Excellent. 215 out of 333 reviews" "
Rating 8 - Good. 77 out of 333 reviews" "
Rating 6 - Okay. 23 out of 333 reviews" "
Rating 4 - Poor. 9 out of 333 reviews" "
Rating 2 - Terrible. 9 out of 333 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

edgar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 2 nights in Apr 2024

6/10 Okay

Ricardo

Liked: Cleanliness, staff & service
Air conditioning wasn't working properly
Stayed 1 night in Apr 2024
Response from Recepción on 24 Apr 2024
Agradecemos sus comentarios, los haremos llegar al departamento correspondiente para trabajar sobre ellos.Les esperamos de vuelta pronto.

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed on many occasions, primarily for the location. Right in the centre of the activities on Paseo Montejo. Whilst the rooms are basic, they have everything. Only advantage the premium version has down the road, is it’s own parking
Stayed 1 night in Apr 2024
Response from Recepción on 24 Apr 2024
Hola buen dia tenga, muchas gracias por sus buenos comentarios, esperamos tenerlos de vuelta muy pronto.

10/10 Excellent

Ivan

Stayed 1 night in Mar 2024
Response from Recepción on 2 May 2024
Hola Ivan Para el Hotel Plaza by kavia ha sido un privilegio recibirte en casa, esperamos te encuentres bien, continuaremos avanzando para ofrecerte un mejor servicio. Saludos.

8/10 Good

Silvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and area to walk around. The room itself was spacious and clean and the staff was friendly and accommodating. Didn’t like that the towels were pretty old, handle in the restroom didn’t work and the safe ended up malfunctioning while we were there. Also had to keep asking for toilet paper when most places have enough already in the room. Luckily we got a room in the far back of the hotel but still was pretty noisy. Those in the first rooms probably had it worse with the noise but have to keep in mind that there are restaurants right below. Other than that it was a pretty good stay!
Stayed 5 nights in Mar 2024
Response from . on 1 Apr 2024
Agradecemos sus comentarios, los haremos llegar al departamento correspondiente para trabajar sobre ellos.Les esperamos de vuelta pronto.

6/10 Okay

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good value for money, staff is super friendly. Only problem is the property has big issues with water supply- we had to go to a different hotel (complimentary by the original hotel) to get a hot shower
Stayed 11 nights in Mar 2024
Response from . on 1 Apr 2024
Agradecemos sus comentarios, los haremos llegar al departamento correspondiente para trabajar sobre ellos.Les esperamos de vuelta pronto.

8/10 Good

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. Air conditioning was awesome! Beds, shower fantastic. All very modern & upscale. Only complaint has to do with their “systems”, when asked for extra pillows, staff stated can’t give without checking w manager. Then next day were told the extra pillows had to be requisitioned from a warehouse. The loud noises coming off the street kept me awake a couple nights.
Stayed 1 night in Feb 2024
Response from . on 1 Apr 2024
Agradecemos sus comentarios, los haremos llegar al departamento correspondiente para trabajar sobre ellos.Lamentablemente no contamos con almohadas extras, una disculpa.Les esperamos de vuelta pronto.

8/10 Good

GUSTAVO

Travelled with family
Liked: Cleanliness, staff & service
No comentes
Stayed 4 nights in Mar 2024
Response from . on 1 Apr 2024
Hola buen dia tenga, muchas gracias por sus buenos comentarios, esperamos tenerlos de vuelta muy pronto.

4/10 Poor

Hugo

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel had no water for a day and a half - this included not being able to flush the toilet or take a shower. 😑 Not acceptable! We will not be returning.
Stayed 4 nights in Feb 2024
Response from . on 13 Feb 2024
Agradecemos sus comentarios, les esperamos de vuelta pronto. Pasaremos sus comentarios a los departamentos correspondientes.La cuestión que se presento fue debido al percance que hubo con la hidrobomba del hotel que sucedió en la madrugada, le reparación llevo tiempo es por eso que se notifico a los huéspedes en casa.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from . on 13 Feb 2024
Agradecemos sus comentarios. Esperamos tenerlos de vuelta en casa muy pronto.

6/10 Okay

Alina

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 4 nights in Jan 2024
Response from . on 13 Feb 2024
Agradecemos sus comentarios, les esperamos de vuelta pronto. Pasaremos sus comentarios a los departamentos correspondientes.

10/10 Excellent

Bernie

Stayed 1 night in Jan 2024
Response from . on 4 Feb 2024
Agradecemos sus comentarios. Les esperamos de vuelta muy pronto, ¡un placer tenerlos en casa!

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Recepción on 24 Apr 2024
Agradecemos su comentario, nos es grato saber que su estancia fue de su total agrado, les esperamos de vuelta pronto.

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed this hotel. My husband and I needed a place to stay last minute and we were able to stay here for the night. The staff was very friendly and accommodating. The rooms are super nice and the hotel is close to many restaurants. The only thing we had trouble with when we arrived is that the toilet wouldn’t flush and the water leaked out of the shower. For the toilet one of the staff members came and fixed it for us and after that we had no problems with flushing. Other than those two things this hotel was perfect!
Stayed 1 night in Jan 2024
Response from . on 4 Feb 2024
Agradecemos sus comentarios. Les esperamos de vuelta muy pronto, ¡un placer tenerlos en casa!

10/10 Excellent

Yadira

Stayed 1 night in Jan 2024
Response from . on 4 Feb 2024
Agradecemos sus comentarios. Les esperamos de vuelta muy pronto, ¡un placer tenerlos en casa!

2/10 Terrible

Severiano

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Mala atención
En la habitación el aire acondicionado era ruidoso y no contaban con agua caliente. Se hicieron varias llamadas para reportarlo y solo nos decian que dejemos el agua correr para que empiece a salir caliente. Esa misma noche, además de reportar nuevamente, pedimos un tapete adicional ya que el agua de la regadera se salia hacia el cuarto pero nunca lo llevaron. Al dia siguiente lo reportamos nuevamente y nos dijeron que no habia ningun reporte y que lo iban a checar, después de unas horas finalmente nos dijeron que podiamos usar otra habitación solo para bañarnos. Esa habitación estaba sucia, aun tenia jabones abiertos de los huespedes anteriores y tuvimos que hablar a recepción para pedir toallas y tapete. La atención en la mañana fue buena pero en la noche no.
Stayed 1 night in Dec 2023
Response from . on 13 Feb 2024
Agradecemos sus comentarios, les esperamos de vuelta pronto. Pasaremos sus comentarios a los departamentos correspondientes.

8/10 Good

Wes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from . on 4 Feb 2024
Agradecemos sus comentarios. Les esperamos de vuelta muy pronto, ¡un placer tenerlos en casa!

2/10 Terrible

Araminda

Stayed 2 nights in Dec 2023
Response from . on 13 Feb 2024
Agradecemos sus comentarios, les esperamos de vuelta pronto. Pasaremos sus comentarios a los departamentos correspondientes.

8/10 Good

Martín

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es perfecta. La alberca no es la mejor (de hecho no la usamos). El staff muy amigable y servicial. Las instalaciones muy bien.
Stayed 7 nights in Dec 2023
Response from . on 4 Feb 2024
Agradecemos sus comentarios. Les esperamos de vuelta muy pronto, ¡un placer tenerlos en casa!

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Plaza by Kavia on 24 Dec 2023
Hola, se agradecen sus comentarios y nos alegra que haya podido disfrutar de nuestros servicios. Esperamos su pronto regreso.

10/10 Excellent

Fernan

Stayed 4 nights in Nov 2023
Response from Hotel Plaza by Kavia on 24 Dec 2023
Hola, se agradecen sus comentarios y nos alegra que haya podido disfrutar de nuestros servicios. Esperamos su pronto regreso.

10/10 Excellent

Juan Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Plaza by kavia, simplemente excelente
Excelente servicio, muy recomendable el hotel, en todos los aspectos!!
Stayed 1 night in Nov 2023
Response from Recepción on 22 Nov 2023
Agradecemos sus comentarios, esperamos recibirlo nuevamente en el hotel y que sus futuras estancias.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, affordable, and comfortable!
Amazing friendly staff! Super attentive and offered great recommendations for places to eat and drink. Room was super clean and spacious. Beds were a little bit hard though. Parking is limited and a block away but there were still spaces when we arrived and we didn’t mind the walking distance. Location is also perfect! We will be back!
Stayed 1 night in Nov 2023
Response from Recepción on 22 Nov 2023
Thank you very much for your comments, we hope to welcome you back to the hotel and be able to provide you with the best service.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Recepción on 20 Nov 2023
Agradecemos su preferencia Sr. Matthew, esperamos su estancia en el hotel haya sido de su agrado y haber cumplido con sus expectativas, esperamos recibirle nuevamente en nuestras instalaciones.

10/10 Excellent

Tracey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Merida
Great location! Very clean and comfortable room. We loved everything about this place.
Stayed 3 nights in Nov 2023
Response from Recepción on 20 Nov 2023
We appreciate your preference, we hope your stay at the hotel has been to your liking and has met your expectations, we hope to welcome you back to our facilities.

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Recepción on 20 Nov 2023
agradecemos su puntuación Sr. Julian esperamos recibirle nuevamente en nuestras instalaciones pronto.

6/10 Okay

Jose

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was a sewer smell at the bathroom all the time.
Stayed 5 nights in Oct 2023
Response from Recepción on 7 Nov 2023
We apologize for the inconvenience, we are working on it.

8/10 Good

Karen M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Recepción on 7 Nov 2023
Gracias por su preferencia, esperamos verle de nuevo pronto.

10/10 Excellent

Kelley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart of Merida
Beautiful hotel in the heart of Merida. Great shower, beds and linens. USB for phones and great lighting.
Stayed 1 night in Oct 2023
Response from Recepción on 7 Nov 2023
Thanks for your great review.

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto. Regresaré.
El hotel muy limpio y con perfecta ubicación. Los muchachos que atienden en recepción son muy amables. Se duerme muy a gusto y hay buenos restaurantes en la zona. Muy bueno el aire acondicionado y la cercanía con el centro y el aeropuerto
Stayed 2 nights in Oct 2023
Response from Recepción on 25 Oct 2023
Hola buen día, muchas gracias por sus buenos comentarios no alegra mucho saber que disfruto su estancia con nosotros, trataremos de mantener este nivel de calidad para que pueda disfrutarlo en futuras visitas.

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large and spacious room. The parking facility is very inconvenient since it is off property and you need each time to ask a staff mem ber to come unlock the gate. No access without the staff.
Stayed 2 nights in Sep 2023
Response from Recepción on 18 Oct 2023
We appreciate your comments Mr. Francois, we understand that the location of the parking lot could be inconvenient, we are sorry that your experience was not good in this regard, on the other hand, the gate remains closed and padlocked to protect the cars.

10/10 Excellent

Kerry

Stayed 1 night in Sep 2023
Response from Recepción on 19 Oct 2023
Agradecemos su puntuación, continuaremos esforzándonos para brindar el mejor servicio a nuestros huéspedes.

10/10 Excellent

Hector Arturo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was always friendly and attentive. The only minus is that the parking lot is in a nearby block, it would be ideal if it was part of the premises, but it's understandable given the location and price. Overall great experience and value!
Stayed 5 nights in Sep 2023
Response from Recepción on 27 Sept 2023
Hi HectorThank you for writing, it has been a privilege for us to have you at home. We wish you visit us on your next trip, greetings. Come back soon :)

8/10 Good

Mayra

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Recepción on 11 Sept 2023
Buenas noches Srta. MayraPara nosotros ha sido un privilegio tenerle en casa, recuerde que estamos para servirle. Saludos!

8/10 Good

Roberto, Juriquilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, next to restaurants, great place to walk. Just a few issue with hot water
Stayed 3 nights in Sep 2023
Response from Recepción on 6 Sept 2023
Hello RobertoThank you for sharing your comment, we apologize for the hot water but remember we are here to serve you.We wish to see you again, greetings :)

10/10 Excellent

Dilip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great and Staff very efficient and helpful
Stayed 1 night in Aug 2023
Response from Recepción on 2 Sept 2023
Hi Dilip, thanks for writing.We are glad to know that your stay with us was wonderful. We wish you to visit us again, we will be happy to receive you.Greetings!

10/10 Excellent

Percy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
All of the surroundings were great
Stayed 4 nights in Aug 2023
Response from Recepción on 24 Aug 2023
Hello PercyThank you for writing, it is true we are surrounded by very beautiful sites and we are glad that you enjoyed it very much. Remember we’re here to serve you, kind regards.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio fue excelente.
Stayed 2 nights in Aug 2023
Response from Recepción on 24 Aug 2023
Buen día Srta. LeslieSe le agradece por este espacio, recuerde que estaremos en espera de su visita encantados de recibirle. Deseamos se encuentre bien, excelente fin de semana :)

10/10 Excellent

Roberto, Juriquilla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, nice staff, helpful all the time.
Stayed 3 nights in Aug 2023
Response from Recepción on 24 Aug 2023
Hello RobertoWe are happy for making your stay incredible moments. We hope you see us again, we will be happy to receive you. Have a good day, greetings.

8/10 Good

Armidas

Travelled with partner
Liked: Amenities
Beautiful, spacious room, comfortable bed. Friendly staff, but had issues with shower not draining, and the toilet tank taking its time to refill. The pool also had issues draining. It has nice windows but due to privacy one has to pull down shades so there is actually very little natural light. Overall is an ok place yo stay very convenient to wonderful restaurants and coffee shops
Stayed 3 nights in Jul 2023
Response from Recepción on 1 Aug 2023
HelloWe appreciate you sharing your experience as we will improve our service. An apology for those inconveniences, we will always be available to help you in whatever you need. Have a good day, greetings.

10/10 Excellent

Liliana, El Paso

Liked: Cleanliness, staff & service, property conditions & facilities
el hotel esta super bonito, limpio y super bien ubicado esta excelente en totos los sentidos mil gracias
Stayed 1 night in Jun 2023
Response from Recepción on 5 Jul 2023
Buen día Srta. Liliana Nos alegra saber que su estancia fue maravillosa, cada día hay un gran desempeño por parte del personal para mantener la calidad del servicio y también innovar. Recuerde que estamos para servirle, deseamos nos visite nuevamente. Saludos cordiales!

10/10 Excellent

Liliana, El Paso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel; esta super bonito Limpio y super bien ubicado es excelente
Stayed 2 nights in Jul 2023
Response from Recepción on 5 Jul 2023
Hola Liliana Se agradece el tiempo que se toma para compartir su comentario, para nosotros ha sido un placer tenerle en casa. Que tenga un buen día, saludos!

8/10 Good

Sonia

Travelled with partner
Liked: Staff & service, property conditions & facilities
The customer service was excellent. The location is great, within walking distance to many places, including the downtown area. The only issue we had was the cleanliness of the room. The floors and bathroom were dirty. We asked for the room to be cleaned twice and those areas were never cleaned.
Stayed 4 nights in Jun 2023
Response from Recepción on 5 Jul 2023
Hello SoniaThank you for writing, we are taking note to improve the service. An apology for those inconveniences, we wish you are well. Have a nice day!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Recepción on 5 Jul 2023
Muchas gracias por su preferencia, esperamos recibirlo pronto nuevamente.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Recepción on 13 Jun 2023
Hola buen día, gracias por su experiencia, esperemos que nos visite pronto.

10/10 Excellent

Ricardo, Cancún

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación, habitaciones amplias y comodas.
Stayed 2 nights in May 2023
Response from Recepción on 29 May 2023
Hola RicardoSe agradece por escribir, para nosotros ha sido un privilegio tenerles en casa.Deseamos nos visite nuevamente, saludos.

8/10 Good

javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, nice size room .
Stayed 4 nights in Apr 2023
Response from Recepción on 4 May 2023
Hola Javier Gracias por compartir su comentario, para el Hotel Plaza by Kavia ha sido un privilegio tenerles en casa. Esperamos nos visite nuevamente, saludos!

10/10 Excellent

Yuriy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good as promised
Stayed 1 night in Apr 2023
Response from Recepción on 20 Apr 2023
Hello YuriyThank you for writing, we are happy to know that your stay at Hotel Plaza by Kavia was wonderful. Hopefully you will return again!

10/10 Excellent

Zanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected and staff was fantastic!
Stayed 1 night in Apr 2023
Response from Recepción on 12 Apr 2023
Hello ZannaWe are glad to receive your comment, thank you for visiting us, for the Hotel Plaza by Kavia has been a pleasure to have you home. Have a nice day, greetings!

8/10 Good

Victor J

Stayed 1 night in Apr 2023
Response from Recepción on 8 Apr 2023
Hola Sr. VictorNos alegra recibir su mensaje, para el Hotel Plaza by Kavia ha sido un placer tenerle en casa, deseamos nos visite nuevamente. Que tenga un excelente día!