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Reviews of Hotel Colon

2.5 out of 5
Hotel Colon
Calle 62 No. 483 entre 57 y 59, Centro Histórico, Mérida, YUC

Reviews

7.6

Good

Rating 10 - Excellent. 137 out of 495 reviews" "
Rating 8 - Good. 193 out of 495 reviews" "
Rating 6 - Okay. 93 out of 495 reviews" "
Rating 4 - Poor. 39 out of 495 reviews" "
Rating 2 - Terrible. 33 out of 495 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

jim

Liked: Cleanliness, staff & service, amenities
Good for what I paid
Stayed 1 night in Feb 2024
Response from RESERVACIONES on 14 Mar 2024
Thank you for your visit.

8/10 Good

Catalina

Disliked: Cleanliness, property conditions & facilities
Central location near to museums and restaurants
It is God prices in nice location near everything but they need clean better
Stayed 4 nights in Feb 2024
Response from RESERVACIONES on 14 Mar 2024
We appreciate your comments. We will take action on t

6/10 Okay

hector

Disliked: Staff & service
Receptionist they are not very friendly
Stayed 3 nights in Jan 2024
Response from RESERVACIONES on 14 Mar 2024
We will take action on that issue

2/10 Terrible

Michael

Stayed 1 night in Jan 2024
Response from RESERVACIONES on 14 Mar 2024
Gracias por su opinion

2/10 Terrible

Citlali

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old building, very old rooms, very dirty, restaurant mot working all day, pool dirt and bad customer service. The only good thing is that is very close to Plaza Grande
Response from RESERVACIONES on 14 Mar 2024
Thank you for the feedback

10/10 Excellent

KEdretha

Stayed 1 night in Nov 2023

10/10 Excellent

MARGARITA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe property
Stayed 4 nights in Oct 2023
Response from RESERVACIONES on 8 Nov 2023
Gracias por sus amables comentarios.

6/10 Okay

Luis

Liked: Cleanliness, staff & service
Ok for the price.
It's a very old hotel. Beautiful and part of Merida's history. It could use some renovation and fresh painting all over the halls, rooms and bathrooms. The elevator could be substituted for a new one. What was really a problem was the WIFI service. Not good at all. Specially in the rooms since it only has one modem for all the hotel. Even in common areas like the lobby WIFI is slow and weak.
Stayed 2 nights in Apr 2023

10/10 Excellent

MARGARITA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and TRUSTWORTHY staff
Stayed 11 nights in Jan 2023
Response from Reservaciones on 7 Mar 2023
Thank you very much.

8/10 Good

francisco

Travelled with partner
Location Location totally central. Walk to everywhere. Cant beat this.

8/10 Good

francisco

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location location very convenient. Hotel is ok, location rules

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities
This is an old basic hotel, clean, safe easy access to everything. It’s an easy walk to great food local history and transportation to other areas.

4/10 Poor

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We should have know you can’t go back. We stayed here for 4 weeks 36 years ago and thought a bit of nostalgia would be fun. It’s an ok hotel, the room we booked was in the deepest bowels of the hotel, it was horrible. There are no pictures of this room. We paid for an upgrade as they knew we would and the charged us an extra night. The refund was so arduous for them we said $&@! it, as they knew we would. That said the place is clean and our room was quiet and centrally located. I am afraid we will not be back. There are so many better options.

2/10 Terrible

Jack

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. . . That was it. Everything else was absolutely horrible
Stayed 4 nights in Nov 2022

6/10 Okay

Yann

Liked: Staff & service
Room was probably clean but didn’t look like it (maybe just paint the room). Internet was not working as I was last room in hallway. I was offered a new room right away!

6/10 Okay

fidelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We payed for cook to order breakfast for 7 days and all we got was daily vouchers for 'complementary continental breakfast' Fruit ,cereal and coffee . If you order an actual breakfast you have to pay extra and for the price you can definitely eat better elsewhere . Everything else was great and the location is perfect!

10/10 Excellent

John Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very convient to center of cultural activities.

10/10 Excellent

Sandra, Rancho Palos Verdes

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Used to be a steam bath here 30 yrs ago. Wish it still worked.
Stayed 1 night in Oct 2022
Response from Reservaciones on 19 Oct 2022
Sorry for the inconvenience, but they are not working anymore.

8/10 Good

Sandra, Rancho Palos Verdes

Stayed 1 night in Sep 2022

8/10 Good

francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location Location Large room, all basic (good AC, Cable TV, bathroom necesities and price
Stayed 2 nights in Aug 2022
Response from Hotel Colon on 5 Sept 2022
Thank you for the nice comments

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The parking is really far. It spoilled our Day 1. We then paid for parking in the adjoining lot. That made things easier. Otherwise its really conveniently located close to the Historic center. Good restaurants and shops really close
Stayed 2 nights in Jun 2022
Response from Reservaciones on 10 Aug 2022
Thank you for the feedback

10/10 Excellent

Darren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really good
Stayed 3 nights in Jun 2022
Response from Reservaciones on 11 Aug 2022
We appreciate your visit.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for. Not a fancy hotel however it offers the basic needs of a stay, comfortable beds, tv, internet, breakfast, pool and free parking. The best thing about this hotel it's the location. The plaza is at 5min walk with numerous restaurants, galleries, book stores and nightclubs. Staff was super friendly and courteous.
Stayed 2 nights in Jun 2022
Response from Reservaciones on 11 Aug 2022
Thank you for the nice comments

10/10 Excellent

Mark, Fort Myers

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Great location: restaurants, shopping, attractions all within walking distance.
Stayed 1 night in Jun 2022

10/10 Excellent

Mark, Fort Myers

Travelled with partner
Liked: Cleanliness, staff & service
Location was great. Internet service went out during rain.
Stayed 5 nights in May 2022

10/10 Excellent

MARGARITA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very safe and honest personnel
Stayed 16 nights in May 2022

10/10 Excellent

Arthur

Stayed 5 nights in Apr 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
The maintenance of the hotel is slipshod, I even went out and bought a pair bedside walllights to replace broken ones. The maintenance man did install them (his work would not pass codes here [ wirenuts were incuded] he didn't use them. The staff were so helpful when asked upon, they even got to know my morning ritual, Tea first, fruit second, then the juice theirs or mine, toast.
Stayed 27 nights in Mar 2022

6/10 Okay

Adriana

While centric, hotel provides the basics.
Stayed 2 nights in Feb 2022

6/10 Okay

Irena

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Good choice,close to the plaza grande
Near grand plaza, staff friendly, breakfast ok for money (extra paied), pool not so cline, cleanliness the room not good enough, and need maintainace, but ox value for money
Stayed 3 nights in Jan 2022
Response from Reservaciones on 22 Jan 2022
Thank you for the feedback.

10/10 Excellent

Sandra, Rancho Palos Verdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool and old tile floors,
Stayed 1 night in Dec 2021
Response from Reservaciones on 18 Dec 2021
Gracias por su calificacion

8/10 Good

Randal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Block from Chathedral
Block from Zocalo near everything. Courteous staff, very clean huge room. Would stay again.
Stayed 4 nights in Dec 2021
Response from Reservaciones on 18 Dec 2021
Thank you for the nice comments.

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Won't do it again
While the hotel was beautiful the services were horrible and rude, the room looked nothing like the pictures. It was noisy every morning with dishes banging and cleaning crew blasting the tv while they cleaned the rooms around me. There was no drinking water available, no cups or ice. Soap and towels were only available on the second day after complaining to management. The elevator didn't work and staff refused to help with luggage. The location, on the other hand, was great
Stayed 4 nights in Nov 2021
Response from Reservaciones on 30 Nov 2021
We will check your report.

8/10 Good

francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location
Stayed 1 night in Aug 2021
Response from Reservaciones on 6 Sept 2021
Gracias por su calificación.

10/10 Excellent

Ramiro R

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Happy in my stay at Hotel Colon
I was very pleased with my stay at Hotel Colon. Very clean, friendly staff. The breakfast was good for the price and is close to the City center.
Stayed 4 nights in Aug 2021
Response from Reservaciones on 21 Aug 2021
Thanks for your comments

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Hotel Colon on 21 Aug 2021
Gracias por sus valiosos comentarios.

8/10 Good

Verified traveller

Stayed 1 night in Jul 2021
Response from Hotel Colon on 21 Aug 2021
Gracias por su opinión,

8/10 Good

Verified traveller

Stayed 1 night in Jul 2021
Response from Hotel Colon on 21 Aug 2021
Gracias por sus comentarios.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love their pool and plants. Also the old tiles. Very clean rooms and was quiet.
Stayed 1 night in Mar 2021
Response from Reservaciones on 10 Apr 2021
Thank you for the nice comments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have used this hotel for 30 years. Love their swimming pool. The colors are beautiful green and blue surrounded by a lovely garden with blooming flowers and bananas on trees. The antique tiles in entrance are from olden times. Very comfortable beds and spottless clean. Smiling faces.
Stayed 1 night in Mar 2021
Response from Reservaciones on 10 Apr 2021
We are glad to know that you enjoyed your stay with us. Thank you for the comments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Reservaciones on 10 Mar 2021
Gracias por su valiosa opinion.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Location is great, cleaning staff was very friendly. Hotel itself could use some upgrading on furniture. Water pressure was not very strong. Only sheets on the beds no covers or blanket. It was not a bad experience staying there, considering the price.
Stayed 10 nights in Jan 2021
Response from Reservaciones on 27 Jan 2021
We appreciate the feedback.

10/10 Excellent

alexander

Stayed 1 night in Dec 2020
Response from Reservaciones on 21 Dec 2020
Muchas gracias por su calificación!

8/10 Good

Anodyne, Marathon, Florida

Liked: Cleanliness, staff & service
This is an old ,basic ,clean, safe room. It is easy walking distance to restaurants transport shopping and lots of cultural events( covid has them on hold) The staff is great . This was my third stay at this hotel and will revisit my next trip to Merida
Stayed 15 nights in Oct 2020
Response from Hotel Colon on 13 Nov 2020
Thanks for staying with us! Your opinion is very important to us!!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good Option to be in downtown
Stayed 4 nights in Sep 2020
Response from Recepcion Colon on 25 Sept 2020
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros!!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Hotel Colon on 30 Apr 2020
Gracias por su comentario, seguiremos mejorando para usted..

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2020

8/10 Good

Mish, Northern California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel,is convenient to everything I like about Merida. We stay at this hotel everytime we come to Merida. The staff are friendly and helpful, the rooms are clean and efficient. The one thing that would be nice to have in the room would be a fridge to keep water cold and leftovers (the food is great in this town!).
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2020

4/10 Poor

Wendy

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stinky Room with a great view
Overall, the hotel needs a complete overhaul! Very run down. The room I stayed had a great balcony view, the beds were uncomfortable, hard and made a lot of metal noises when laying down. The shower drain had a smelly, nauseated, rotten and poop gases coming out. I request to be moved to another room, but no luck. Instead a maid was sent to my room to poured a liquid cleaner Pinol and bleach in the sewer drain. Did not work! In order to sleep in the room, I had to go out and bought newspapers, wrap a plastic bag around the sewer drain and placed the trash can on top to stop the smell. The location is perfect on the heart of downtown Merida, but the hotel needs a face lift ASAP! This is 3rd time, we have stayed here there were issues in the past, but resolved. No plans to rebooked again. The hotel has a lot of potential hopefully the management will read this review and do something to fix the sewer issues and replace outdated furniture.
Stayed 3 nights in Dec 2019