Meeting facility

Reviews of Nightcap at Waltzing Matilda Hotel

3.5 out of 5
Nightcap at Waltzing Matilda Hotel
856-868 Heatherton Rd, Springvale South, VIC

Reviews

7.8

Good

Rating 10 - Excellent. 36 out of 100 reviews" "
Rating 8 - Good. 35 out of 100 reviews" "
Rating 6 - Okay. 17 out of 100 reviews" "
Rating 4 - Poor. 7 out of 100 reviews" "
Rating 2 - Terrible. 5 out of 100 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Karen

Stayed 1 night in Dec 2023
Response from NightCap Waltzing Matilda Hotel on 19 Dec 2023
Hi Karen,Thank you for taking the time to leave us a review. We are always happy to learn that our guests have had a positive experience and we thank you for the 10/10.Thank you once again and we are glad we met all your expectations.Kindest RegardsThe Team @ NightCap Waltzing Matilda Hotel

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and convenient
Stayed 1 night in Oct 2023
Response from NightCap Waltzing Matilda Hotel on 14 Oct 2023
Hi Vivian,We always appreciate our guests taking the time to leave feedback,so thank you. Thank you also for the 5/5 review,we are pleased to know that we met all your expectations and you enjoyed your stay.We look forward to welcoming you back soon.Kindest RegardsThe Team @ Nightcap Waltzing Matilda Hotel.

10/10 Excellent

Nur

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from NightCap Waltzing Matilda Hotel on 17 Aug 2023
Thank you Nur for leaving us a 5 star review, we are happy that we were able to meet your expectations.We also appreciate you taking the time to leave us feedback and we hope you choose to stay with us again soon.Kindest RegardsThe Team @ NightCap Waltzing Matilda Hotel.

2/10 Terrible

Christine

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
wont go again
Stayed 1 night in Aug 2023
Response from NightCap Waltzing Matilda Hotel on 17 Aug 2023
Hi Christine,Thank you for taking the time to leave us feedback.We sincerely apologise that we did not meet your expectations this time.We would appreciate a phone call where we can discuss what we could have done better for you.Kindest RegardsThe Team @ Waltzing Matilda Hotel

10/10 Excellent

MICHELLE

Stayed 1 night in Aug 2023
Response from NightCap Waltzing Matilda Hotel on 9 Sept 2023
Thank you Michelle for taking the time to leave us a great 5/5 review, we are happy that we were able to meet your expectations and you enjoyed your stay with us.Once again thank you and we look forward to welcoming you back.Kindest RegardsThe Team @ Nightcap Waltzing Matilda Hotel

4/10 Poor

Mark

Travelled with family
Liked: Staff & service
Maybe we were just unlucky? The motel is next to the function room. There was a function on when we stayed and there is no soundproofing between function room and motel. If you want a good night's sleep, check first whether there's an event. Some of the staff really went out of their way to help. Others less so.
Stayed 2 nights in Jul 2023
Response from Waltzing Matilda Hotel on 14 Jul 2023
Thankyou Mark for taking time out of your day to leave us with some constructive feedback. We are very disappointed that your stay did not meet expectations. You raise a concerning issue for us regarding the noise levels for guests staying whilst functions are being held. We are very sorry for not informing you of the booked function during your inquiry into the accommodation.We are working hard to make sure that all of our guests are given full transparency at the time of their booking so that discomforts like these do not continue to occur. We hope that you will give us a chance to make it up to you and would love to see you return soon. Once again, sorry for the inconvenience and thank you for bringing this issue to our attention. Kind regards, Management

10/10 Excellent

Dianne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff at check in Clean, comfortable room Great overnight stay
Stayed 1 night in May 2023
Response from Waltzing Matilda Hotel on 18 May 2023
Hi Dianne,Thank you for taking the time out to give us a review.We hope to see you on your next stay, Management.

8/10 Good

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff Easy Check in Comfortable rooms And a good Parma at the bistro What more could you ask for
Response from Waltzing Matilda Hotel on 10 May 2023
Hi Carmen,Thank you for taking the time to give us a review, thank you for your kind words. We hope to see you on your next visit, Management.

10/10 Excellent

Carmen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Easy check in. Friendly staff. Good Parma at the Bistro. Great for an overnight stay.
Stayed 1 night in May 2023
Response from Waltzing Matilda Hotel on 10 May 2023
Hi Carmen,Thank you for taking the time to give us a review. We hope to see you on your next visit, Management.

6/10 Okay

christiner

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Needs a more fresh air in room
Stayed 1 night in Apr 2023
Response from Waltzing Matilda Hotel on 26 Apr 2023
Hi Christiner,Thank you for taking the time out to give us a review. Can you let us know if this was with or without the windows/doors open? We can be contacted via 9546 1333We hope to see you again soon, Management.

8/10 Good

Russel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient food and have a drink after being on the road all day
Stayed 2 nights in Apr 2023
Response from Waltzing Matilda Hotel on 26 Apr 2023
Hi Russel,Thank you for taking the time out to give us a review. We hope to see you again soon! Management.

6/10 Okay

Richard, Hamilton

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Need to fix some bathroom facilities. Good beds, pillows and AC.
Stayed 2 nights in Mar 2023
Response from Waltzing Matilda Hotel on 8 Apr 2023
Hi Richard,Thank you for taking the time out to give us a review. We have informed our Maintenance of the shower head and vanity issue.We appreciate all your feedback and we hope to see you on you on your next visit, Management.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Waltzing Matilda Hotel on 26 Apr 2023
Hi Gabriel,Thank you for taking the time out to give us a review. We hope to see you again soon! Management.

6/10 Okay

Laura

Travelled with family
Liked: Staff & service
It was close to where we needed to go and the price was great for 1 night
Stayed 1 night in Feb 2023
Response from Waltzing Matilda Hotel on 14 Feb 2023
Hi Laura,Thank you for taking the time out to give us a review. We hope to see you on your next visit! Management.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Great position, clean and tidy.

8/10 Good

greg

Liked: Cleanliness, property conditions & facilities, room comfort
no food delivered couldn't connect to app no streaming just wonted to relax after long drive eat in shower and sleep we got food else where, free drinks were insulting to us as we couldn't even get food from kitchen/room serves as advertised
Stayed 1 night in Nov 2022

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good
Stayed 1 night in Aug 2022
Response from Waltzing Matilda on 23 Aug 2022
Hi Michael,Ii is dissapointing to see that you did not enjoy your recent stay with us, if you would like to further discuss these issues please call us at the venue.Cynthia

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pull a jumbuck out of the hat
Comfy room, bistro/bar next door, very welcoming staff, we had a very good stay here.
Stayed 3 nights in Jun 2022
Response from Waltzy on 19 Jun 2022
HI Michael, Thankyou for your review, it is much appreciated and we are glad to see that the staff were welcoming and that your stay was enjoyed. Management

8/10 Good

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value accomodation good location
Stayed 1 night in Apr 2022
Response from Waltzy on 20 Apr 2022
Hi Jamie, It's great to hear that the accomodation was good value for you and the location was well suited. See you on your next visit. Management

8/10 Good

Rhonda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy location, parking accessible and good facilities that I wish we'd made better use of! Bit noisy from other late night patrons but security handled quickly.
Stayed 1 night in Apr 2022
Response from Waltzy on 20 Apr 2022
Hi Rhonda, We appreciate your commets and happy that our Security dealt with the issue at hand. We look forward to your next visit Management

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plush beds, plenty of facilities
Stayed 1 night in Apr 2022
Response from Waltzy on 20 Apr 2022
Hi Shane, We appreciate your rating and review, it's always great to hear that the venue has accomdated our customers not only in the rooms but the hotel as well. We look forward to seeing you again soon. Management

10/10 Excellent

Izabela

Stayed 1 night in Apr 2022

8/10 Good

Phillip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Management on 9 Mar 2022
Hi Phillip, Thanks for the review and we look forward to seeing you on another trip. Management

10/10 Excellent

barry

Liked: Cleanliness
all ok
Stayed 1 night in Feb 2022
Response from Management on 21 Feb 2022
Hi Barry, Thanks for the review, its great to see that we rated a 5 out of 5 from you. We look forward to seeing you again upon your next visit. Management

4/10 Poor

stanley

Liked: Property conditions & facilities
Disliked: Staff & service
Customer service very disappointing
Stayed 2 nights in Feb 2022
Response from Management on 21 Feb 2022
Hi Stanley. Your review is appreciated but disappointing to hear that there was an issue with the staff. If you could give the venue a call and ask for myself - Cynthia we could discuss the issues. Regards, Cynthia Zajcew

8/10 Good

Brian

Travelled with family
Liked: Staff & service
Noise in adjoining room.
Stayed 2 nights in Feb 2022
Response from Management on 15 Feb 2022
Hi Brian, Thank you for your review and rating, we appreciate your comments and look forward to seeing you next time. please let us know when you wish to stay next and we shall endeavor to place you into a quieter space. Management

4/10 Poor

Rhonda

Business traveller
Disliked: Cleanliness, staff & service
Staff very rude
Stayed 3 nights in Feb 2022
Response from Management on 11 Feb 2022
Hi Rhonda, We thank you you taking the time to let us know of the recent events of your visit. If you would be able to contact the venue so we can discuss the situation that happened it would be appreciate. Regards, Management

4/10 Poor

Christopher

Stayed 2 nights in Jan 2022
Response from Management on 11 Feb 2022
Hi Christopher, We appreciate you taking the time to review the hotel from your recent stay. It is seen that the stay was not quite to your satisfaction, if you would be able to contact the venue we could discuss the issues that were of concern. Management

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Uncomfortable stay
Random strangers came to knock the door and tried to open the door few times when it was midnight. It was uncomfortable when odd things happened for no reasons.
Stayed 1 night in Jan 2022
Response from Management on 7 Feb 2022
Hi, It is disturbing to hear that this has happened during your stay with us recently. If you would like to give a call to the venue to let us know when this happened we will be able to look into the situation. Regards, Management

8/10 Good

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad.
Room was ok, but the hotel next to main road, so kind on noisy. Bed was very comfortable though.
Stayed 1 night in Feb 2022
Response from Management on 5 Feb 2022
Hi Ricardo, We appreciate you taking the time to review the venue after your recent stay, it was great to here that your room was okay and bedding was comfortable. Management

8/10 Good

Helen, Melbourne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

2/10 Terrible

Arshdeep

Stayed 2 nights in Jan 2022

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Dinesh, Springvale South

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Management excellent
Stayed 1 night in Dec 2021
Response from Waltzy on 11 Feb 2022
Hi Dinesh, Thank you for your feedback and rating, it is much appreciated. We look forward to seeing you again upon your next visit.

8/10 Good

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's always easy staying at the Waltzy. Been there many times and will be there many more times
Stayed 1 night in Nov 2021

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good meals
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and easy to locate. Beds comfortable. Everything we needed. Definitely on top of our accommodations list for future use.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was satisfying
Stayed 1 night in Jun 2021

10/10 Excellent

Daniel

Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic, great food room was very comfortable and clean spotless new bathroom 👍
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place , delightful staff, good food, highly recommend
Stayed 1 night in May 2021

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful motel next to hotel + a free drink each
Lovely room with food and drink next door. Very convenient. We had a seniors meal each and they were huge. Great value with a free drink each with the motel stay.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a nice clean room and that's just what we needed. Hotel attached had good meals and friendly service.
Stayed 3 nights in Mar 2021

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness
D
Basic accommodation when u need an unplanned break. Rooms renovated recently. Just the bathroom sink is way too high...
Stayed 1 night in Feb 2021

8/10 Good

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy to book on line and check in is simple. Location suits me perfectly
Stayed 2 nights in Mar 2021

10/10 Excellent

Vainuu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy going, clean hotel.. Not to formal or casual
Staff were friendly and welcoming, nice and clean rooms.. Entertainment next door pretty good prices for lunch and dinner 🍴
Stayed 2 nights in Jan 2021

10/10 Excellent

Susan, Vic

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apart from the road noises, our stay was good overall. Our bathroom door couldn't close but that was no biggy.
Stayed 1 night in Jan 2021