Dear Eileen,Thank you for the top score for our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eoin Traynor Rooms Division Manager

Dear Max,Many thanks for your perfect score and feedback. Hopefully we see you all back to us in the near future.Kind regards,Eoin TraynorRooms Division Manager

Dear Tracey,Many thanks for your high score and feedback. Great to hear the communion was a success. Check out the hotel website for any special offers for future stays. Hopefully we see you all back to us in the near future.Kind regards,Eoin TraynorRooms Division Manager

Hi Stephen,Many thanks for the high score and constructive feedback. We have found that some of the new rooms are warmer, now that they are refurbished. While there is no plan to put in air-conditioning we are purchasing Dyson Air coolers for the affected rooms. Can I ask which room you stayed in?Kind regards,Eoin TraynorRooms Division Manager

Dear Mark, Many thanks for your review and for your high score. Hopefully we see you back to us in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Hi Nuala,thank you so much for leaving your review. Hopefully we see you back to us in the near future,Kind regards,Eoin TraynorRooms Division Manager

Thanks Nora,It is great to see the hard work is paying off and is noticed. Hopefully we see you back to us in the near future.Kind regards,Eoin TraynorRooms Division Manager

Many thanks Iain, for the feedback and the high score. I'll be sure to let the team know you enjoyed your stay and hopefully we see you back to us in the near future,Kind regards,Eoin TraynorRooms Division Manager

Hi Chris, Thank you for for the positive endorsement of our hotel! I will be sure to let the staff know they made a difference to your stay. Hopefully we see you back to us in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Hi Natasha,Apologies for the delay in my response. Thank you so much for your perfect score and hopefully we see you in the near future,Kind regards,Eoin TraynorRooms Division Manager

Hi Paula,Apologies for the delay in my response. Thank you so much for your perfect score and hopefully we see you in the near future,Kind regards,Eoin TraynorRooms Division Manager

Hi Teresa, Thank you for for the positive endorsement of our hotel! Hopefully we see you back to us in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Hi Michelle, Thank you for for the positive endorsement of our hotel! You will be glad to hear our room and Leisure club refurbishment has begun and will be finished by early next year Hopefully we see you back to us in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Hi Guest, Thank you for for the positive endorsement of our hotel! Hopefully we see you back to us in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Hi Yannick, Thank you for for the positive endorsement of our hotel! Hopefully we see you back to us in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Hi Rachel, Thank you for for the positive endorsement of our hotel! Hopefully we see you back to us in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Dear Sheila,I welcome reviews that are balanced, constructive, correct, helpful, objective and accurately describe an experience to readers. While, I am sincerely sorry that there was a smell from the cushions in your room, I do believe every effort was made by our team to try and turn the negative issue into a positive stay, and that some compensation was given.Yours sincerely,Eoin TraynorRooms Division Manager

Thanks Mary for such a positive endorsement of our hotel! Hopefully we see you back to us in the near future.Kind regards,Eoin TraynorRooms Division Manager

Thanks Olga for the positive endorsement of our hotel! Hopefully your travels bring you back to us in the near future.Kind regards,Eoin TraynorRooms Division Manager

Great to hear Andrea!I will be sure to pass on your kind comment to the team at todays' briefing,Many thanks,Eoin TraynorRooms Division Manager

Hi James, Thank you for for the positive endorsement of our hotel! Hopefully we see you back to us in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Dear Qiongdi,Many thanks for the positive endorsement of our hotel. Hopefully we see you back to us in the near future,Kind regards,Eoin TraynorRooms Division Manager

Hi Adam,Sorry to hear about the fire alarm issues during your stay. You are correct, we are currently refurbishing rooms at the moment and it certainly has been a challenge as of late to be business as usual so my sincere apologies for the inconvenience caused. The first new rooms are finished this Friday so the next time you are back to us I hope you will get to see the benefits of this investment.Kind regards,Eoin TraynorRooms Division Manager

Dear Guest ,Thank you for completing a review concerning your recent stay and I welcome your feedback on the hotel which is greatly appreciated.I regret that we did not fully meet your expectations and I apologise sincerely for the poor cleanliness standards you experienced in your room. At The Glenroyal Hotel we pride ourselves on customer care and service of the highest standard and your experience was far from that which we aim to deliver to our guests. I would like to assure you that your comments have been taken seriously and acted upon accordingly.I hope this does not deter you from returning and I would ask that any future bookings are made directly through me and I will ensure that all hospitalities are extended to you.Thank you again for the interest you have shown which is much appreciated. I look forward to, hopefully, welcoming you back to Maynooth.Yours sincerely,Eoin TraynorRooms Division Manager

Thanks John for the perfect score and the positive endorsement of our hotel. It what we strive for each day and it means a lot to hear you enjoyed your break with us,Kind regards,Eoin TraynorRooms Division Manager

Thanks Ben for the perfect score and the positive endorsement of our hotel. It what we strive for each day and it means a lot to hear you enjoyed your break with us,Kind regards,Eoin TraynorRooms Division Manager

Thanks Patrick, for the perfect score and the positive endorsement of our hotel. It means a lot to us and it is what we strive to achieve each and every day.Kind regards,Eoin TraynorRooms Division Manager

Thanks Duane, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Thanks Tom, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards,Eoin Traynor Rooms Division Manager

Thanks Dermot, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future.Kind regards, Eoin Traynor Rooms Division Manager

Thanks Elly, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Thanks Niall, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Dear Guest,Thanks for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Thanks Roy, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Thanks Debra, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Thanks Ruth, for the positive endorsement of our hotel. Hopefully we get the chance to look after you again in the near future. Kind regards, Eoin Traynor Rooms Division Manager

Hi Laura,Apologies for this, while I know it was busy on the evening in question this was too long. I have made our Food and Beverage Manager aware of your complaint,Kind regards,Eoin TraynorRooms Division Manager

Hi Trish,Thank you for your high score. The weather certainly was a challenge this week. We have invested in Dyson Coolers for our rooms to alleviate this issue. Hopefully though that is not the end of the good weather.Kind regards,Eoin TraynorRooms Division Manager

Thanks Fionnuala,for the high score and positive endorsement of our hotel! Hopefully we see you back to us in the near future.Kind regards,Eoin TraynorRooms Division Manager

Dear Howard,Many thanks for the feedback. Petra and her team will be delighted that you enjoyed Shoda, I will be sure to let them know.Kind regards,Eoin TraynorRooms Division Manager

Dear Nicholas,Thank you for sharing your feedback on your recent stay at The Glenroyal Hotel. I regret that we did not fully meet your expectations. At the hotel we have an individual style and approach that provides guests with a friendly, casual, genuine and approachable experience and we recognise that the "one size fits all" model of hospitality does not match each guest's distinct perception. We do indeed portray that the hotel is situated in the town centre with all aspects of the town at a convenient walking distance. The hotel is continuously evolving, there are exciting developments in the pipeline with our room refurbishments this month, and hopefully you may see the benefits of that on a future visit where a warm welcome will always await you.Yours sincerely,Eoin TraynorRooms Division Manager

Thanks Andrew for the the positive endorsement of our hotel. It means a lot both to me and the the rest of the team,Thank you,Eoin TraynorRooms Division Manager

Thanks Jeff for the the positive endorsement of our hotel. It means a lot both to me and the the rest of the team,Thank you,Eoin TraynorRooms Division Manager

Dear Guest,My understanding is that despite attempts to authenticate the veracity of this review and to engage in a meaningful way to discuss this matter in a reasonable manner upon your check in, you have opted not to, which is your prerogative.What you describe is not The Glenroyal way, we pride ourselves on our genuine warmth and friendly service and we are committed to quality and guest satisfaction, this is at the core of what we are known for and continue to strive for each and every day.Yours sincerely,Eoin TraynorRooms Division Manager

Thanks Paul, the the perfect score and positive endorsement of our hotel. It is what we strive for each and every day!Kind regards,Eoin TraynorRooms Division Manager

Thanks Michelle, the the perfect score and positive endorsement of our hotel. It is what we strive for each and every day!Kind regards,Eoin TraynorRooms Division Manager

Dear Guest,My sincere apologies for our linen issue. Our supplier let us down temporarily which did lead to a challenge both for the hotel and our guests. Rest assured we are looking at solutions to ensure this issue does not happen again.Yours sincerely,Eoin TraynorRooms Division Manager

Thanks Barry for such a positive endorsement of our hotel! It means a lot and I will be sure to pass on your feedback to the team,Kind regards,Eoin TraynorRooms Division Manager

Dear Nuala,Thank you so much for taking the time to share your feedback about your recent stay at our hotel. We're thrilled to hear that you enjoyed your experience with us!It's wonderful to know that you appreciated our lovely and spacious accommodations, along with the fresh décor that we take pride in maintaining. Our team works diligently to create an inviting atmosphere that contributes to our guests' overall comfort and enjoyment.We're especially delighted that our staff left such a positive impression on you. Providing exceptional and friendly service is a core value for us, and we're pleased that their efforts made your stay even more enjoyable. I'll be sure to pass along your kind words to our team members.We genuinely value your feedback and hope to welcome you back to our hotel in the future. If you have any suggestions or preferences for your next stay, please don't hesitate to let us know. Your satisfaction is our priority, and we look forward to the opportunity to host you again.Warm regards,Ernestas MiliauskisFront Office Manager