Sauna, hot tub, Turkish bath/hammam, hydrotherapy

Reviews of Labranda Rose Aqua Parc

4 out of 5
Labranda Rose Aqua Parc
Avenue Mohammed VI, Marrakech

Reviews

6.6
Rating 10 - Excellent. 47 out of 333 reviews" "
Rating 8 - Good. 115 out of 333 reviews" "
Rating 6 - Okay. 95 out of 333 reviews" "
Rating 4 - Poor. 42 out of 333 reviews" "
Rating 2 - Terrible. 34 out of 333 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

KARI, London

Travelled with partner
Ok place to stay - not a four star. Tired and in need of a refurb. Works well for just a place to lay your head as not far fr centre of Marrakech and very close to train station and Mall.
Stayed 5 nights in Nov 2023
Response from Yassine, Front Office Manager on 17 Jan 2024
Hello,Thank you for choosing our hotel for your vacation. I really appreciate you bringing this issue to our attention.Sincerely.YASSINE YASSINEFront Office Manager

4/10 Poor

Sameera

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2023
Response from Yassine, Front Office Manager on 26 Aug 2023
Dear guestThank you for choosing our hotel for your vacation. We are truly sorry to hear that your experience was frustrating, but I really appreciate you bringing this to our attention.We wish to see you again during a future stay so that you can discover our warm house.Sincerely.YASSINE YASSINEFront Office Manager

6/10 Okay

Hajar

Liked: Staff & service
The hotel is nice and the stuff very helpful
Stayed 4 nights in Aug 2023
Response from Yassine, Front Office Manager on 19 Aug 2023
Dear,Thank you for your review of our hotel.We are delighted that you enjoyed your stay and hope to welcome you again very soon.Please accept, Madam, Sir, our best regardsErrassikh YassineFront Office Manager

2/10 Terrible

Heather

Liked: Cleanliness, room comfort
Disliked: Staff & service
DO NOT BOTHER!
This was probably the worst hotel we have ever been to, we were discriminated against, they treated our Moroccan friends better than us (We are White English/British for reference) and they made it glaringly obvious. Just one example - we tried booking into one of the 2 restaurants all week and they kept telling us they were full, but when our Moroccan friends asked they got in the same day booking! this is NOT the only thing. The all inclusive food was repeated & honestly i think i enjoyed food from 1 of the 5 days we stayed here. The maintenance that is needed for this hotel was crazy, the slides had lost their glossy coat & every time you'd go down them you'd scrape all up your back, the aqua park pool & bar pool was falling apart, the Lino that lined the pool was coming away so you'd be stepping on bubbled up Lino floating in the pool, the pool bar DOESNT serve cocktails only the main pool, the rooms are VERY old fashioned, its all local alcohol not premium which is worrying. There ISNT 3 restaurants like they claim, there are 2 and one Snack bar. All inclusive lasts from 10 am to 5 pm at the pool bar & also the aqua park pool closes at 6pm. the main bar closes for all inclusive at 11pm, you can keep on drinking but have to pay! the slides don't constantly stay on they are on for a small majority of the day, There are honesty endless amounts i could say about this hotel. just DONT BOTHER. i have ran out of allowable characters! horrible staff & waste of money
Stayed 4 nights in Jun 2023
Response from Yassine, Front Office Manager on 23 Jun 2023
Deaur Guest,Thank you for the review. We are truly sorry to hear that your experience was frustrating, but I really appreciate you bringing this issue to our attention.We wish to see you again during a future stay so that you can discover our warm house.Sincerely.YASSINE YASSINEFront Office Manager

6/10 Okay

Julieanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The weather was fantastic, the hotel entertainment didnt seem to cater for English speaking guests.
Stayed 4 nights in May 2023
Response from front office manager on 4 Jun 2023
Hi Thanks for choosing our hotel for your vacation, also for your review, we hope to see you again.Cordially .

10/10 Excellent

christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in the new Marakech area. Easy to get taxi. Only 15 minutes from airport. Very big, nice and clean hotel. Facility is excellent, with big swimming pool and kids aqua park. About 2.5 km from Jemaa El Fna, the biggest market in Marakech. Definitely a place to go in Marakech. Old Marakech is close to Jemaa El Fna, however cannot be accessed with cars, very small alley. It is a lot better to stay in the new area. Feel safer.
Stayed 2 nights in May 2023
Response from Mami, Guest Relation Manager on 31 May 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Nhuong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for last minute booking.
It is Ok to stay, since we are on the last minute booking. We have to pay a little too high for it. The breakfast and dinner buffet are OK. The room clean but AC doesn't work. 30 minutes walk to Medina or 30 - 50 Dirham for taxi.
Stayed 3 nights in Mar 2023
Response from Gest Manager on 22 Mar 2023
dear customer,We are delighted that you enjoyed your stay with us, despite the fact that you booked at the last minute and paid a little more. We are glad that you found the breakfast and dinner buffet satisfactory and that you appreciated the cleanliness of your room.However, we are sorry to hear that the air conditioning in your room was not working properly. We apologize for this inconvenience and would have liked you to inform us immediately so that we could resolve this problem quickly for you.Yours sincerity

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Yassine, Front Office Manager on 18 Mar 2023
Hello,We appreciate you taking the time to let us know about your experience. Your comments are appreciated and the satisfaction and quality of the experience of our customers are our daily motivation! We also appreciate your highlighting the excellent service you received from our ambassadors. We hope to have the pleasure of welcoming you in the future. Best regards,

2/10 Terrible

Latifa

Stayed 2 nights in Dec 2022
Response from YASSINE YASSINE Front Office Manager. on 6 Jan 2023
Dear ,Thank you for taking the time to share your experience on our page.We have read your comment with great attention and are sorry to read your dissatisfaction. We hope to welcome you soon so that you can better discover our warm house. Cordially,YASSINE YASSINEFront Office Manager.

8/10 Good

Ivan

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2022
Response from YASSINE Front Office Manager. on 23 Dec 2022
Dear Ivan,The entire Labranda Rose Aqua Parc team thanks you for this very good feedback that you have taken care to share.We are delighted to read that you particularly appreciated, We make it a point of honor to offer our guests our best services so that you can enjoy your holidays in the best possible way.Very cordially.YASSINE YASSINEFront Office Manager.

10/10 Excellent

Mehvish

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic for families and great value for money
Amazing holiday and stay. The hotel is very well located with access (by foot) to Gueliz, Hiverage, Mall, CR7 hotel, bus station, and Jema El Fena only 50 dirham taxi away. The hotel staff were excellent, the food was unique every day and 5*, the rooms were good, the seating area is very good, the spa was good, and the pool, etc was good. Value for money this hotel is a solid 10/10.
Stayed 5 nights in Oct 2022
Response from YASSINE Front Office Manager. on 26 Oct 2022
Dear Client,The entire Labranda Rose Aqua Parc team thanks you for this very good feedback that you have taken care to share.We are delighted to read that you particularly appreciated, We make it a point of honor to offer our guests our best services so that you can enjoy your holidays in the best possible way.Very cordially.YASSINE YASSINEFront Office Manager.

10/10 Excellent

Abdelhak

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good service nice peaceful
Stayed 2 nights in Oct 2022
Response from YASSINE Front Office Manager. on 14 Oct 2022
Dear Mrs Abdelhak,The entire Labranda Rose Aqua Parc team thanks you for this very good feedback that you have taken care to share.We are delighted to read that you particularly appreciated, We make it a point of honor to offer our guests our best services so that you can enjoy your holidays in the best possible way.Very cordially.YASSINE YASSINEFront Office Manager.

2/10 Terrible

Mohammed

Travelled with group
Liked: Amenities
Disliked: Staff & service
Staff very unhelpful... Rooms are boring and dated. The whole toilet was moving, it took them 4 days to move me to a room where the shower wasn't even working. Appalling
Stayed 7 nights in Sep 2022
Response from YASSINE YASSINE Front Office Manager. on 29 Sept 2022
Dear Mohammed,Thank you for taking the time to share your experience on our page.We have read your comment with great attention and are sorry to read your dissatisfaction. We hope to welcome you soon so that you can better discover our warm house. Cordially,YASSINE YASSINEFront Office Manager.

4/10 Poor

Stephanie

Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Labranda review
Overall the staff were friendly and the food tasted great. However, we checked in at 4pm but our room was not ready. We had to wait 30 mins for our room to be cleaned and ready for use.
Stayed 5 nights in May 2022
Response from Quality Manager on 5 Jul 2022
Thank you for this feedback. I am sincerely happy to learn that our work and our efforts to satisfy you have been appreciated.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Quality Manager on 23 Oct 2021
Merci infiniment d'avoir pris le temps de partager votre avis concernant notre établissement. Nous sommes ravis que vous appréciez votre expériencel. Chaleureusement,

2/10 Terrible

Tracy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Choose somewhere actually worth your money
I called the day before my booking to confirm that they see my reservation they told me their reception was really busy to call back in 2 hours. I call back in 2 hours they tell me to call the next day (the day of my reservation) after I already drive the 3 hours. I get there and we get to our room, the WiFi is barely coming up. It works fine downstairs but in our room doesn’t work I tell the lady at the front desk with the glasses she keeps repeating the password to me …. I told her multiple times that I already have to password and I’ve already connected. She still insists on me giving her my phone to write the correct password ? I had to call them 5 times they had to send somebody to see that I don’t have WiFi on my phone and they finally switched my room. During check out I left and I called to say I forgot all my credit cards in the room because my son plays with them and like to stick them in places so we drove back and they found my cards , except for the 2 cards 100dh inwi. Of course those they said they didn’t find . Thief’s of course . This hotel should be wayyyy cheaper than it is . $300 for 2 nights with the kind of service they have ??? I do have one nice thing to say though , Hamza by the pool is a very very nice person always checking on everybody to make sure ur okay by the pool he was great .
Stayed 2 nights in Aug 2021
Response from Quality Manager on 26 Aug 2021
Dear valuable guest, Thank you for sharing your comment on your last visit to our establishment. We regret to read that your stay was not fully satisfactory, and have already shared your valuable comments with all the departments concerned. We hope, however, that you will not be left with this bad impression and hope to have the pleasure of welcoming you for a future visit. Until then, please accept our best regards.

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Not the level you expect in Marrakech. I do not recommend this hotel.
Stayed 1 night in Jul 2021
Response from Quality Manager on 12 Jul 2021
Dear valuable guest, We truly appreciate that you took the time to write a review on your recent stay at our aqua parc. We would like to extend our sincerest apologies reading your deception! We would be grateful if you let us know more about your experience We are looking forward to have the opportunity to restore your faith in our hotel. Warm regards from Marrakech

2/10 Terrible

Mohamed

Stayed 5 nights in Jun 2021
Response from Quality Manager on 27 Jun 2021
Bonjour, nous regrettons que votre expérience n'a pas été à la hauteur de vos attentes. Espérant pouvoir apprendre mieux et davantage sur le déroulement de votre séjour pour faire le nécessaire Cordialement

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Good area and nice weather
Stayed 1 night in Jun 2021
Response from Quality Manager on 24 Jun 2021
Nous vous remercions d'avoir choisi notre hotel pour votre récent séjour. Nous sommes ravis que votre séjour vous ait plu et nous espérons vous revoir bientôt. Bien à vous,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got a room for my parent, they enjoyed their stay.
Stayed 3 nights in May 2021
Response from Quality Manager on 2 Jun 2021
Dear valuable guest, Thank you for your comments left on the Expedia.com website. We are delighted to read that your parents have enjoyed their entire stay in our establishment, especially the cleanliness of our premises and the COVID measures put in place to guarantee the maximum safety of our guests and staff, our spacious and well-equipped rooms and our quality, copious and varied served buffet. We will not fail to congratulate our teams for their welcome, professionalism and kindness. We hope to see you with your parents next time on a future trip. Yours sincerely.

10/10 Excellent

Walid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean Hotel
My first stay at this Hotel and I must say that for 4-star hotel it was very clean, friendly staff with a smile and most of all that I saw them daily working hard to keep this place Hygienically clean.
Stayed 9 nights in Nov 2020
Response from Quality Manager on 6 Dec 2020
Dear Walid, Thank you very much for your comment, we hope to welcome you again soon under better conditions. Yours truly

2/10 Terrible

Waseem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2020
Response from direction on 7 Nov 2020
Bonjour Waseem, Nous vous remercions pour votre temps de partager votre ressenti suite à votre séjour parmi nous. Nous avons constaté à travers votre vote que le séjour n'a pas été à la hauteur de vos attentes, afin de nous permettre identifier les services à améliorer et pour nous donner une chance pour gagner votre confiance, nous vous prions de nous contacter pour partager avec nous votre avis. Nous vous serons reconnaissants. A bientôt

8/10 Good

Badr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from direction on 19 Oct 2020
Cher Badr, C’est un enchantement de vous compter parmi notre Chère Clientèle et d’apprendre que vous avez pleinement profiter de votre séjour parmi nous. Nous avons transmis vos appréciations à l’ensemble de nos équipes, qui vous seront entièrement disponibles, et sauront vous faire vivre des moments mémorables. Merci.

10/10 Excellent

SHAMSUDEEN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

William

Stayed 5 nights in Mar 2020

6/10 Okay

Verified traveller

Business traveller, Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Anonymous
Hope the renovation of the floor finishes so no one will smell the paint smell :(. Ac was not working only heater on despite the temperature was 29 degree Celsius 84 fahrenheit.
Stayed 1 night in Mar 2020

6/10 Okay

Dahlia

Travelled with family
Disliked: Staff & service
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible... :( Stuff very not helpful Poor breakfast and same evry day Bad smell (humidity) Toilet from the 60's Some black ants as roommates.
Stayed 4 nights in Dec 2019
Response from Quality Manager on 13 Jan 2020
Dear Expedia member, We thank you for your comment, and we are sincerely sorry for the inconvenience encountered following your stay in our hotel. Our teams place a lot of importance on the quality of service and your satisfaction. Therefore, I am very surprised to read your return and know that all necessary measures will be implemented so that it does not happen anymore. Despite your previous experience, if you want to give us a second chance we will be happy to welcome you again and prove the expertise of our teams. Again, please accept our sincerest apologies. Sincerely,

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
2.9 star hotel with cero star reception....
2 star hotel. Beds are concrete solid. Broken shower head, broken security box, broken electric sockets. Buffet breakfast looks run over by trucks. Temp control wouldnt work also, open the window and boom boom music from pool and garbage pickup at 5am which is a nice wakeup call. Nice lobby. Only go here if you have kids to enjoy the water park. Good location but im going somewhere else next time. Also, rude people at check in, want bouchers, not hotels.com....flashback to the 80's.
Dirty bed after service.
Broken switches, shower head, security box, temp control....
Stayed 4 nights in Jan 2020
Response from Management on 8 Jan 2020
Dear Guest, Thank you for taking the time to share the specifics and details from your stay. We are dedicated to providing the highest quality and consistent level of service for all our guests. I do apologize so much for the unusual experience you encountered with your room. As the review is posted with anonymity login, we couldn't identify your room in order to double check the remarks you mentioned. Please be sure that we have shared your concerns with the relevant department in order to understand what went wrong. We will be delighted to welcome you again, very soon at our resorts. Kind regards,

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Fantastic value hotel, room was spacious and had an extra bed. Breakfast was good and overall the place surpassed my expectations. Would happily stay again. Location wise it wasn't too far from Jemma El Finr, we actually walked there which took roughly 25/30minutes. I'd recommend a taxi, Mc Donalds was a 5-10 minute walk down along with a store to buy any items needed. Negatives included a lengthly check in process where we were asked to fill in little forms which generally hotels do themself, thereafter we were sitting around for quite a while which was disappointing, also the indoor pool was chargeable which was a shame. Outdoor pools due to the time of year were unusable. Overall i would stay here again purely due to the price and the size of the rooms provided!
Stayed 2 nights in Nov 2019

2/10 Terrible

Hamidamine

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
New Years event was a big scam additional paying and worst food than the all inclusive deal I booked On the checkout they had this bills for another person on my room 1200dh for 2 bottles of champagne which I didn’t order and I signed one paper because I didn’t pay they are the worst comparing to there prices pls share this experience so no person will have the same they just want to rob anything they can from hosts
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Labranda Rose Marrakech
The room was decorated nice and had a nice bright cheery feeling to it. The bedding was very nice, but my back ached from the stiffness of the mattress by the first morning. I didn’t sleep well. The maids did a great job and the breakfast was sufficiently good. The front desk attendants were courteous and helpful, though I would like to comment that six front desk attendants assisting one couple is excessive. It was a bit overwhelming. Maybe consider two at most.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lication, comfortable room, goid variety on all inclusive. But no tea or coffee facilities in the room. On holidays when you wake up the first thing everyone needs is a good cup of tea or coffee but for that we had to get change and go downstairs which was very uncomfortable! So please start putting Electric Cattle in rooms.
Stayed 5 nights in Dec 2019
Response from Management on 23 Dec 2019
Dear guest, First of all, we would like to thank you for the time you have given us to share your experience at the hotel Labranda Rose Aqua Parc. It is with pleasure that we read your positive comment attesting to a pleasant stay. Our teams will be delighted to read your satisfaction, as well as to know their successful work. However, we note your comments, which are very valuable to us, in order to always make improvements to our service. We hope to have the opportunity to welcome you again to the Hotel Labranda Rose Aqua Parc. Regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Nice short stay
Overall stay way not bad, but lack of option in the restaurant for both lunch and dinner. No water or drinks in the mini bar even when all inclusive.
Stayed 2 nights in Dec 2019
Response from Management on 23 Dec 2019
Dear Guest, Thank you for taking the time to share your experience after your stay among us. We are delighted to learn that you enjoyed the proximity of our location and our pools and facilities ! We also take good note of your comment about the rooms amenities in order to improve it in a near future ! It would be a pleasure to welcome you again hopefully very soon for your next stay in Marrakech, Best regards,

6/10 Okay

Verified traveller

Disliked: Amenities
The hotel itself was beautiful the decor etc. The rooms were also set up nice and spacious but they weren't clean. The tables were dirty all of them including bedside tables. Also if you look closely in the bathroom dirt in the corners etc.
Stayed 4 nights in Dec 2019
Response from Management on 23 Dec 2019
Dear Guest, Thank you for taking the time to share your experience after your stay among us. We are delighted to learn that you enjoyed the proximity of our location and our facilities ! We also take good note of your comment about the cleanness of the rooms. This is one of our priority in order to improve it in a near future ! It would be a pleasure to welcome you again hopefully very soon for your next stay in Marrakech, Best regards,

2/10 Terrible

Hannah, London

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only the people that worked in the spa were super nice with great customer service. Otherwise the sauna was broken, they said all irons have gone missing, they quoted different prices for late checkout and we ended up having to pay more. The hotel is very run down and there were not just a few but a ridiculous amount of ants coming through holes in the wall into the bedroom. When I mentioned this to reception they just laughed.
Stayed 4 nights in Dec 2019
Response from Quality Department on 23 Dec 2019
Dear Hannah, We thank you very much for sharing your feedback after your experience in our resorts. We regret that your stay did not reach your level of expectations. Your comments contain very valuable information that will help us to improve the quality of the services we deliver. Concerning our pest control, please rest assured that we have a partnership with international accredited company who treat the whole property including the rooms regularly. We have shared your comment with the company RODIAS as soon as we received your comment. We deeply regret the bad impression you had about our staff in reception. They are well trained on customer service, and they receive positive feedback from our guests. I am sure it is just a misunderstanding and none of them meant to lough on you. our philosophy is to make you feel at home. Please accept our sincere apologies and I can only hope to welcome you again in the near future in order to restore your trust in our resorts. Kind regards, Jihane Al mouatamid Quality Manager Meeting Point Hotel Management

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Upgrade needed
Needs upgrade asap
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Stayed 4 nights in Oct 2019

6/10 Okay

Gordana

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

6/10 Okay

Carolyn

Liked: Cleanliness, room comfort
Fair
Complicated for check in. Also wanted to extend our stay and couldn’t the clerk at the front desk did not even checked the computer or offer if there is a cancellation. So we booked at le grand hotel savoy which you can’t compare to labranda !!!
Stayed 2 nights in Oct 2019

4/10 Poor

MOHAMMED

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

SafaHussain, Wales, UK

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the hotel was a pleasure to stay in. Very beautiful hotel and the staff were very friendly and helpful. Our room including the bathroom were always super clean when we returned from outside
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice swimming pool and architecture. friendly staff
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything is good but the water park u have to be careful. Everyone hurt themself little, but one of us even needed stitches. Use the blue matt every slide.
Stayed 2 nights in Sep 2019

8/10 Good

m

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel
Great hotel in a very good location shops and restaurants near by rooms very spacious and clean service from staff good breakfast a good variety I would recommend this hotel to stay during a visit to marrakesh
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Hotel needs upgrade, wide range of issues. Slow drain and tiolet not bolted to the floor or moving around. Stuff needs to learn good customer service, or how to be respectfull to all customers. Example, if someone respectfully standing in the line and you see that person , but you still choos to take those that just walk up to your desk and ignore peson that should be next until that person walks up to you is badcuomer service.
Stayed 6 nights in Apr 2019