Outdoor pool, pool umbrellas, pool loungers
Check availability

Reviews of Hotel Marrakech Le Semiramis

4 out of 5
Hotel Marrakech Le Semiramis
Semlalia BP 525, Route de Casablanca, Marrakech

Reviews

6.6
Rating 10 - Excellent. 168 out of 1003 reviews" "
Rating 8 - Good. 306 out of 1003 reviews" "
Rating 6 - Okay. 243 out of 1003 reviews" "
Rating 4 - Poor. 151 out of 1003 reviews" "
Rating 2 - Terrible. 135 out of 1003 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jubayer

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Worst Experience! Beware both guests and Hotel.com
DO NOT BOOK THIS PROPERTY. We had two major issues related to amenities: No hot water and No air-conditioner or heating. The receptionist was the rudest guy we ever met. When we complained about these two issues, told us . We probably would have left, had we not been ill on that day. However, another guy comes in and promised us to give another room on day 2. On day 2, we were told that the manager was not there yet and asked us to wait. Day 2 was gone. On day 3, not having a bath for 3 days due to lack of hot water, and sleeplessness due to the lack of proper heating, we dared not to ask anymore and decided to leave the hotel before our schedule. We claimed a refund for our last two days, but according to Hotels.com the property denied the request. And there are a number of minor issues: broken toilet seat, tissue holder.. electronic door key-card that does not work most of the times, toilet and bathroom doors that do not close properly…… Hotels.com has been supportive, but Hotels.com should ban this property from their list. The way I see it, I paid Hotels.com for 3 nights of my stay with a/c and hot water, which I did not get. And Hotels.com failed to collect refund for me. So, even though, Hotels.com generously offered me coupon, for the sake of the next customers of Hotels.com, this property should be banned for breaching contracts and providing service with impolite, rude personnel.
Stayed 3 nights in Dec 2023

2/10 Terrible

REJEAN

Stayed 4 nights in Dec 2023

8/10 Good

BOUCHAIB

Liked: Staff & service, amenities
staff was good, hotel ok but needs updating.
Stayed 3 nights in Dec 2023

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really cool and clean , staff is so friendly , the only problem is just the gym Wes really dirty and machine was old .. rest is great
Stayed 8 nights in Nov 2023

4/10 Poor

Connie

Disliked: Staff & service, property conditions & facilities
The state of the gym made us sad:nothing was working. Spa and hair salon not working.
Stayed 4 nights in Oct 2023

8/10 Good

Nezha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Inaara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jun 2023

6/10 Okay

Jasvinder Singh

Travelled with group
Hotel service is very poor this time around. Spa is closed, gym is out of order, balcony cheers had a nail sticking out of it on both chairs, balcony table covered in dust. Me and my friend went down to reception 4 times in two days to complain to get new chairs and they ignored us and didnt change it. We asked for two glasses for our room for the alcohol and everyday they turned us away saying we dnt have many glasses in hotel
Stayed 5 nights in May 2023

8/10 Good

Ekua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, beautiful property, and very large rooms.
Stayed 3 nights in Apr 2023

10/10 Excellent

Yusuf

Disliked: Cleanliness, property conditions & facilities
I think the hotel facilities need urgent renovations .
Stayed 4 nights in Mar 2023

10/10 Excellent

Aziza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
Very very nice old hotel little outdated but great garden great pool spacious rooms friendly staff overall great stay the only downfall I will say is the road to it is little messed up
Stayed 2 nights in Mar 2023

10/10 Excellent

Amina

Stayed 2 nights in Jan 2023

4/10 Poor

Moncef

Disliked: Cleanliness, property conditions & facilities, room comfort
Not very clean. Service not very friendly.
Stayed 1 night in Jan 2023

8/10 Good

Ahmet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Is good nothing negativity this établissements

8/10 Good

Farid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, not dar from city center, very spacious room with a nice balcony ...
Stayed 1 night in Dec 2022

2/10 Terrible

El Mostafa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a complete shamble. The hotel is not fit for staying from all angles , hygiene far belw standard. Old nothing is working including light, tabs in the toilet, shower not working. It should be reported to the local authorities to close it. There is no light inthe Communal area people are using torch. This complete theft.
Stayed 1 night in Dec 2022

8/10 Good

Jasvinder

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Overall i love this hotel but this time around i didnt like the fact that spa is shut and lighting in the room was bad.
Stayed 5 nights in Nov 2022

6/10 Okay

Rakiya

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The door key imcompartable with the door the toilet was leaking and my first Assigned room smells like mold infested area. People smokes inside the hotel which is health hazArs to other.
Stayed 2 nights in Nov 2022

10/10 Excellent

Saleh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good; Room was good size. Plenty of space and various sittings. Pool is large and so clean. Area around the pool is large and relaxing. Breakfast is ok. Good security and plenty of nice parking spaces if you have a car. Staff are friendly. The bad: Room lightning needs an upgrade. Some power outlets are not working or broken. Bidet is not stable. Overall i was happy with my stay.
Stayed 3 nights in Nov 2022

6/10 Okay

Marlene

Business traveller
Disliked: Amenities, property conditions & facilities
It is apparent that the hotel at one time was quite lovely with large rooms, large reception areas, and a garden. But it is in desperate need of renovation. My room was clean luckily (others were not) but the carpet was worn with what appeared to be burned in footprints, worn tired towels, unreliable WiFi (was there on business), dimly lit hallways at night (if at all). My toilet was obviously not cleaned after my first night (but was thereafter). Breakfast is included but very limited options. Hotel is on a small street which also needs repair and other hotels in immediate area seem to be vacant. I hear Semiramis is seeking new ownership. Hopefully so with full renovation as there is definite potential to make the hotel great.
Stayed 3 nights in Oct 2022

8/10 Good

Adele

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Fine for a short break.
Clean but dated. The pool was great , free towels and loungers . No safe in the room , and no air con so I wouldn’t want to be here in the summer . Food at dinner was limited but very good.
Stayed 3 nights in Oct 2022

6/10 Okay

Monsur

Travelled with family and small children
Liked: Staff & service
It has a nice view but not very good service. The air conditioner doesn’t work and the room is full of ants. Also the hotel become quite old and needs to be renovated. We booked breakfast in the hotel but everyday they give the same repetitive food and no new types of varieties. However the view outside is very natural and has a big pool. Overall the experience was ok but I do not redeem it acceptable .
Stayed 7 nights in Aug 2022

6/10 Okay

Nisrine

Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
I quit nice hotel no far from Marrakesh train station
Stayed 1 night in Jun 2021

10/10 Excellent

FaycalBenjamaa, Seattle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been coming to the same hotel for over four years, I have never been disappointed by the service or the staff. I am definitely returning to this hotel in two months time. Faycal Benjamaa
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Sep 2019

2/10 Terrible

hesham

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
don’t go
the worst hotel ever , nothing is good at all
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Unimpressed
As the hotel was listed as a 4 star establishment, I believed it would be much better than it was. For starters, the rooms were terribly unclean. I had mold in the shower and paint peeling off the walls. There were holes in the carpet and the entire room felt extremely dirty. I kept my sandals on the entire time I was in the room. The rooms look nothing like the pictures provided on the websites and I was extremely disappointed with the overall experience. As I had to pay before being shown the room and hotel, I was unable to get my money back, but if I had been able, I would have changed hotels the first day of my trip. Although the included breakfast was tasty, it had very little option and the same food was served each morning which got very repetitive. I don't often leave reviews, but I wanted to warn people looking at staying in the hotel that just because it has a 4 star review does not mean it looks like the available pictures.
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, affordable and convenient.
Stayed 1 night in Sep 2019

8/10 Good

Fahad, Boston, MA (USA)

Travelled with family
Liked: Cleanliness, property conditions & facilities
This is a quite and safe hotel to stay in. Markets and reataurants are a short drive away. Breakfast is delicious! Reception staff could improve by smiling and welcoming guests with a little bit more enthusiasm. Electronic safe in room # 123 did not work. Overall, this hotel provides a great value for the money! Keep it up!
Stayed 2 nights in Oct 2019

6/10 Okay

Susan

So many better place in Marrakech for the price
First impressions are so important, Sadly the people at reception let this place down. You get the feeling they are doing you a favour. When we arrived at the room it hadn't been cleaned and we were asked to wait !! I insisted they allocate us a room that was ready and were given an inferior room. I should add that this was after 5pm.
Stayed 2 nights in Sep 2019
Response from Manager on 10 Oct 2019
Dear Customer; We were very happy to welcome you to the hotel Marrakech le Sémiramis. We have taken note of your remarks which will be treated with particular attention. We will be happy to welcome you again. Cordially. Med Bahassou Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed 5 night stay
Very nice hotel for the price paid. Lovely pool and garden. Staff very friendly
Stayed 5 nights in Sep 2019
Response from Manager on 10 Oct 2019
Dear Customer, All the staff of our establishment thank you for your comment. It is with great pleasure that we learn that your stay went well and that we were at your service. Cordially. Med Bahassou Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Should update the checking system as filling up form is regarded as primitive We where in the hotel three days ago and we had to refill the paperwork
Stayed 1 night in Sep 2019
Response from Manager on 10 Oct 2019
Dear Customer; We thank you for taking the time to give your opinion and recommendation. We look forward to welcoming you again. Cordially. Med Bahassou Manager

8/10 Good

Anonymous, UK

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one amazing place to stay in Marrakech. It is close to one of the major routes into the centre of Marrakech - so in a great location, with bus route no. 1 close by. There are expensive taxis, as normal for nice hotels, right outside, but taxis can be found at more reasonable cost in the busier roads nearby, with negotiation of course. There is an AMAZING swimming pool and an AMAZING garden around the back past the pool, also, a playground for kids in this garden (this is really good for people with young children to know about) For options re. food, if the hotel menu doesn't have what you would like, or you fancy a change, plenty of choice in restaurants around, including Bingoz.Breakfast is ok, although, be there early if you like cheese as that runs out. The people working here are extremely pleasant, responsive (always good for customer service) and very helpful. Although one day I tried to get a coffee inside the bar by the pool. I must have been invisible? After what seemed too a long wait, I decided to give up as that is not what you expect. The rooms are comfortable and clean. The hotel has a lot of character, being older, it has lovely features, like berber carpet in the hallways. This place is extremely reasonable for the price which makes it manageable for a limited budget, and with the delightful pool and garden, a real treasure - HIGHLY RECOMMENDED - this is an outstanding gem of a place to stay.
Stayed 4 nights in Sep 2019
Response from Manager on 10 Oct 2019
Dear host; We were delighted to welcome you to our hotel, Marrakech le Sémiramis for your recent stay in Marrakech and thank you for writing your comment for us. It is with great pleasure that we find that your stay went well, and that you enjoyed the general setting of the hotel, the gardens, the pool, the room, the Berber carpet. Your comment to our staff affects us immensely. Looking forward to seeing you again for a next opportunity. Cordially. Mohamed Bahassou Manager

2/10 Terrible

Hamza

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its out dated and overpriced! Never again. A/c did not work, old and dirty torn towels and sheets, roachs in the hotel, needs a major overhaul. Staff was ok.
Stayed 7 nights in Aug 2019
Response from Manager on 10 Oct 2019
Dear Customer ; We have taken note of all your remarks. Our priority is customer satisfaction and service improvement. Looking forward to welcoming you back to our establishment. Cordially. Med Bahassou Manager

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The ratings are clearly based off of the decor of the hotel but not for the rooms themselves they where all unclean and dingy. The bed sheets where dirty and we asked for new sheets and they where evenmore dirty than the first sheets. The furniture was also very dirty and old along with the fridges however they where cold and did work. We also had problems with calling the front desk from our rooms as they would not answer majority of the times, we often needed to go down to the front desk for anything. The aircon was terrible they either didnt work or they would only hit one area within the room and we had to change rooms as there was a disgusting smell in the morning that smelt like the drains. I would not recommend this hotel to anyone. The breakfast was okay. Swimming pool looked nice but never had the chance to use it.
Stayed 4 nights in Aug 2019
Response from Manager on 10 Oct 2019
Dear Customer ; We thank you for your stay at the hotel Marrakech le Sémiramis. We have taken note of your remarks which are taken into consideration. Looking forward and welcome to welcome you again. Cordially. Med Bahassou Manager

2/10 Terrible

hamid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad place
Very bad
Stayed 1 night in Jul 2019
Response from Manager on 10 Oct 2019
Dear Customer; Thank you for sharing your comment. We strive constantly to improve our services and provide a very good service to our customers. Cordially. Med Bahassou Manager

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Liked: Amenities
Disliked: Staff & service
Our air conditioning did not work, or when it did work it was very weak and hardly cooled the room down at all. There was very poor communication from the staff when checking in, we did not get told that the Buffett dinner was included in our stay, so for 2 nights we were buying dinners at the other part of the restaurant to only find out on our third night that there was a buffet that was included. There never seemed to be towels in the rooms and when asked for a new towel it was very time consuming. Restaurant staff were friendly and helpful
Stayed 3 nights in Jul 2019
Response from Manager on 26 Oct 2019
Dear Customer; Thank you for choosing our hotel , Marrakech le Sémiramis and sharing your impressions. We note with interest your remarks and can assure you that we will correct these deficiencies immediately. We hope to welcome you back to the hotel Marrakech le Sémiramis to regain your trust. Cordially. Med Bahassou Manager

2/10 Terrible

Mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay at Semiramis Marrakech
It was a horrible experience , 1st of all when we arrive , they told us there is working AC. Marrakech is very hot and they don’t have AC :). The receptionist was very rude, she told us I could let you go up without telling you about AC problem , Then you will feel hot and come to complain. 2nd After 1 hour fighting , the manager comes and tell us wait we have a room with partially working AC. After they clean the room, they told us there is no cover for the duvet and we have to accept it without cover as all in the laundry !! 3rd they give us 1 towel for 2 persons and ask us to wait until night to bring the 2nd because there are no more stock !! 4th and last problem in just our 2 night reservation , I got a rented car , I suppose to put it in the hotel parking , I come after midnight they told me the park is complete and you have to stay outside, I said okey there is no problem. When I go outside a watch man in the area told me the whole are is rented by me from the municipality and you have to pay me for 1 night stay !!! I ask the hotel how come the parking fits for almost around 50 cars (the number I see by eyes) and you have more rooms and even they don’t want to cover the parking cost outside .They told me it’s not our problem. I never recommend this hotel to any one. Very rude stuff and not helpful at all, They room itself is so old and so dusty floors.
Stayed 2 nights in Jul 2019
Response from Manager on 26 Oct 2019
Cher Client; Thank you for choosing our hotel , Marrakech le Sémiramis and sharing your impressions. We note with interest your remarks and can assure you that we will correct these deficiencies immediately. We hope to welcome you back to the hotel Marrakech le Sémiramis to regain your trust. Cordially. Med Bahassou Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were pleasant and helpful. Nice pool and garden area and close to center.
Stayed 4 nights in Jul 2019
Response from Manager on 26 Oct 2019
Dear Customer; Thank you for choosing our hotel, Marralech le Sémiramis, and for sharing your impressions.Thank you for your kind constructive comments that encourage us to put more efforts into improving ourselves. Looking forward to welcoming you back to Marrakech le Semiramis. Best regards. Med Bahassou

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Manager on 28 Oct 2019
Cher Client; Merci d'avoir choisi notre hotel, Marrakech le Sémiramis, pour votre récent séjour. Nous espérons vous recevoir de nouveau pour une prochaine occasion. Cordialement. Med Bahassou

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved everything very clean also the pool was amazing
Stayed 3 nights in Jul 2019
Response from Manager on 26 Oct 2019
Dear Sir; Thank you for your nice comment. We are delighted that you enjoyed your stay with us at the Marrakech le Sémiramis. Looking forward to welcoming you back soon. Best regards. Med Bahassou Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Manager on 28 Oct 2019
Cher Client; Merci infiniment pour avoir choisi Marrakech le Sémiramis et pour avoir pris le temps de partager votre avis, qui nous est très précieux. Nous sommes fiers d’avoir mis à votre disposition un produit répondant à vos attentes et sommes ravis de lire que votre séjour s’est déroulé dans d’excellentes conditions. Nous vous réitérons également toute notre gratitude de recommander notre établissement. Dans l’attente du plaisir de vous accueillir de nouveau. Merci à vous. Med Bahassou Directeur"

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Manager on 28 Oct 2019
Cher Client; Merci d'avoir choisi notre hôtel, Marrakech le Sémiramis, pour votre récent séjour. Dommage que vous avez pas laissé un commentaire pour mieux comprendre votre désarroi. Nous espérons vous recevoir de nouveau pour une prochaine occasion. Cordialement. Med Bahassou Directeur"

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Stayed 5 nights in Jul 2019
Response from Manager on 30 Oct 2019
Cher Client; Nous étions très heureux de vous accueillir à l’hôtel Marrakech le Sémiramis Nous serons heureux de vous recevoir à nouveau. Cordialement. Med Bahassou Directeur

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities
Stayed 6 nights in Jun 2019
Response from Manager on 28 Oct 2019
Cher Client; Merci d'avoir choisi notre hôtel, Marrakech le Sémiramis, pour votre récent séjour. Nous espérons pourvoir vous recevoir de nouveau très prochainement. Cordialement. Med Bahassou Directeur"

8/10 Good

Stefan

Liked: Cleanliness, staff & service, room comfort
A big, comfortable and welcoming hotel in Gueliz
Maybe not ideal, but this hotel definitely stands from the crowd of city hotels in Gueliz (one of the modern parts of Marrakech). It's a huge property, with even bigger and beautiful green garden, restricted access and parking inside the boundaries. The rooms are really spacious, clean and comfortable, and you can really feel as a special guest there. My only little problem was with the curtains in my room that looked like after a lion attack (not allowing me to close them completely and allowing the Sun to wake me up early), but apart from that the only distraction was some unknown to me bird species that didn't want to sleep until after midnight. Other than that this place is amazingly quiet and gives you a great night sleep. WiFi is not great, but does the job. The parking is big and you can always have a place there - no matter how late you arrive. The hotel is easily accessible by car - only the last 150 m are some not very well paved street, but nothing to be worried about.
Stayed 3 nights in Jun 2019
Response from Manager on 26 Oct 2019
Dear Stefan; Thank you for choosing our hotel, Marralech le Sémiramis, and for sharing your impressions.Thank you for your kind constructive comments that encourage us to put more efforts into improving ourselves. Looking forward to welcoming you back to Marrakech le Semiramis. Best regards. Med Bahassou Manager

4/10 Poor

Verified traveller

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service
although not very clean, the property is acceptable for its cost and proximity. However, the staff at the checking needs a LOT of training concerning dealing with clients and respect of privacy. The breakfast area and the people working there is what is the most attractive even though at the front gate a privately restaurant provides much better breakfast and more for much less. Yes I may go back to this hotel, because of its proximity to University.
Stayed 10 nights in Jun 2019
Response from Manager on 26 Oct 2019
Dear Customer; Thank you for choosing our hotel, Marralech le Sémiramis, and for sharing your impressions.Thank you for your kind constructive comments that encourage us to put more efforts into improving ourselves. Looking forward to welcoming you back to Marrakech le Semiramis. Best regards. Med Bahassou Manager