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Reviews of Hotel Lawrence d'Arabie

3 out of 5
Hotel Lawrence d'Arabie
2 Angle Omar Ibn Khattab Et Abou Baker, Seddik Hivernage, Marrakech

Reviews

7.2

Good

Rating 10 - Excellent. 47 out of 203 reviews" "
Rating 8 - Good. 73 out of 203 reviews" "
Rating 6 - Okay. 46 out of 203 reviews" "
Rating 4 - Poor. 22 out of 203 reviews" "
Rating 2 - Terrible. 15 out of 203 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Hossain

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Richard

Liked: Staff & service, amenities
The concierge was very friendly .. he shared he lost 4 family members in the earthquake near Merrakech .. told him soo sorry .. the room and amenities are great .. pool on hot Africa days definitely a plus …breakfast was included in my price 42 US dollars a night not bad at all . The bed was comfy with big pillows .. A/C worked fine ..,my only complaint is the shower is raw cement .. no tiles .. looks like public park locker room shower in Chicago where I’m from …and won’t be impressive to female clients … other than that enjoyed my stay .. and after checkout they held my overnite bag free of charge til I came back from my tour … 4/5 stars
Stayed 1 night in Sep 2023

4/10 Poor

Evelyn

Disliked: Staff & service
The people were very nice, but I asked for clean towels and toilet paper for 2 days, the first explanation he gave me was that he was the only one at the front desk and couldn't do it, I waited for another day and asked again and then someone gave me what I requested. They could do better
Stayed 6 nights in Jun 2023

6/10 Okay

shelley

Travelled with partner
Disliked: Property conditions & facilities
Everything was just OKay, place was okay for a short stay, pool area was nice, they were always cleaning the area, staff were Okay, desk staff did not give a warm welcoming when we arrived. The one thing that really annoyed us was the housekeeping staff, they did not clean our room until 1630-1700 everyday. The breakfast was ok, but if your not eating carbs you will not find anything to eat. The coffee was horrible, the mint tea was good. Not sure if I would stay again
Stayed 4 nights in May 2023

4/10 Poor

Zara

Travelled with family, Travelled with family and small children
Disliked: Amenities
Unfortunately they had no record of my Expedia booking and Expedia had to step in so that myself and my children had somewhere to sleep. The reception staff were somewhat apologetic and paid the city tax as a gesture of good will, but could have handled it better from the start - it took all night to resolve, leaving me uncertain of where we would stay for the rest of the week, and the manager didn't seem concerned and snapped at me for taking my time to read the invoice / use the card machine when Expedia unexpectedly refunded my prepayment (largely due to the time taken for the hotel to resolve the prepaid booking dispute.) I booked the junior suite and several things were not working or ill thought out. The hairdryer and TV weren't working and there is no light switch or charger beside the bed, meaning I had to use my phone torch to get into bed after turning out the main light. The blue power button of the air con shines down on the bed all night and can't be switched off. The room was only made up every other day, and dry towels had to be requested in the interim. Breakfast was good and the decor in the communal areas is wonderful. Costs about £5 each way to the centre, so would stay more centrally next time.
Stayed 4 nights in Feb 2023

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mohammed at the front desk is wonderful. He helped direct me to the bus and a good restaurant when I needed. The rest of the staff was very friendly including the breakfast buffet server and bell hop who carried my bags to my room. Very lovely time. They are happy to welcome tourists.
Stayed 1 night in Jan 2023

2/10 Terrible

jason

Stayed 2 nights in Feb 2023

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast buffet employee's they're excellent good service great value thanks
Stayed 6 nights in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2023

2/10 Terrible

Mariam

Stayed 3 nights in Jan 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Would have liked sheet on my bed not mattress protector.
Stayed 2 nights in Nov 2022

10/10 Excellent

Florence

Liked: Staff & service, amenities, property conditions & facilities
The hotel was very clean, the staff were polite and always willing to help and the location was walking distance to the shopping mall
Stayed 2 nights in Nov 2022

8/10 Good

Numair Ahmed

Stayed 8 nights in Nov 2022

10/10 Excellent

Anushi

Stayed 1 night in Nov 2022

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a nice pool, but the water was quite cold.
Stayed 1 night in Nov 2022

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High end feel for budget prices
Wow ! This was our third hotel during a tour of Morocco. For the price point it’s amaZing. Very dark rooms and great AC unlike some of the others we stayed in . Downstairs had a very boutique like feel thestaff were friendly and helpful
Stayed 1 night in Aug 2022

4/10 Poor

Elizabeth

Business traveller
Stayed 1 night in Jul 2022

4/10 Poor

Matthew

Disliked: Cleanliness, staff & service
Disappointing
My check-in took 30 minutes for some reason before they gave me a room key that wouldn't work and then moved me to another room that had the door wide open. Not sure if it had been cleaned thoroughly. TV and minifridge didn't work. The shower was a sad, little dribble. But it was easy to access the train station and the AC and wifi worked. Fine for one night but don't expect much.
Stayed 1 night in May 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022

4/10 Poor

Geoffrey R.

Travelled with family
Disliked: Property conditions & facilities
I stayed one night before a flight to Paris. The room reeked of cigarette smoke. The lighting in the room was completely inadequate to read. The noise produced by other guests in adjoining rooms and of street sounds was easily audible until late at night. I would not choose this hotel again.
Stayed 1 night in Apr 2022

4/10 Poor

Pamela, Harrisburg

Travelled with family
Disliked: Amenities, property conditions & facilities
In need of complete renovation. Heard everything from adjoining rooms. Exposed electrical wiring. TV did not work.
Stayed 1 night in Apr 2022

6/10 Okay

Malika

Liked: Cleanliness, staff & service
Disliked: Room comfort
Le personel a la reception, restauration et Housekeeping sont tres gentils et tres professionel . Par contre l agent de maintenance n est pas competant et ne prend pas au serieux les reclamations du client et ne fait aucun effort pour resoudre le probleme.
Stayed 4 nights in Jun 2021

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marrakesh for work
hotel check in was excellent the young lady helping me was enthusiastic and bubbly - the room had the double bed as requested and the facilities were adequate. THe room was above the News cafe which was pretty noisy - however lockdown meant at least it stopped at 2230 - which was a blessing otherwise you would not sleep at all. Breakfast was pastries only and was restricted due to lockdown - hotel is good for the money but you need that room away from the cafe. Shopping mall and cafes restaurants all close by.
Stayed 3 nights in Nov 2020

6/10 Okay

Daniel

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Reception bad customer service except for the young boy who was welcoming & helpful when he was on the desk . After staying at this hotel several times before we requested a pool view room as other rooms at the back of the hotel are facing a busy road this was confirmed by email but when we arrived surprise surprise this was not what we got . We was told a guest has decided to stay a extra night so the room we requesed was not avaliable until the next day . We was
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff was very helpful and very nice breakfast buffet
Stayed 4 nights in Sep 2019

6/10 Okay

Nadia

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so impressed with this hotel, excellent value for money, fabulous staff, facilities were great with restaurant and cafe attached. The breakfast was worth getting up for and the pool was sweet. I had such a lovely time - this hotel is a bit special and in a great location. There are some nice bars around if you like a drink, just ask the reception. Really nice hotel.
Stayed 5 nights in Jun 2019

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Staff was nice and helpful. Overall, a good stay. Location was convenient.
Stayed 4 nights in May 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
location was good. the pool and the rooms were clean. My room was by the street and it was noisy, need better ac. The breakfast I did not enjoy.
Stayed 5 nights in May 2019

10/10 Excellent

V.I., Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and the location was very good.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location of this hotel, it’s decor, room size, breakfast & sun trap! Hotel advertises rooms come with a hairdryer, there was no hairdryer & when I asked for one I was told to bring it back to reception after I had used it that day....erm I’m on holiday it’s hot I’m washing & drying my hair everyday...? The bathroom let’s the rooms down massively, the rooms are so nice & well decorated but the bathroom is dated & our shower door was broken. It would be quick to bring it up to standard but as it is, it really lets the room down. In saying that I would book here again it was not enough to put me off!
Stayed 4 nights in Apr 2019

8/10 Good

Layla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Only problems were Hairdryer was broken, only allowed 2 towels and a robe between 3 of us. Other than that it was nice. Exactly what we paid for.
Stayed 4 nights in Feb 2019

8/10 Good

Samah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Really friendly and helpful staff. Love the breakfast - especially the hot food. The chef would come out and make sure you were happy with your breakfast. The hotel restaurant is also very good and the vibe of the restaurant is very chill. Overall really enjoyed my stay. I stayed in a different hotel the first 2 days of my trip and hated the hotel and when we came to Lawrence d’Arabie it made the trip so much better
Stayed 5 nights in Feb 2019

8/10 Good

Madhankumar

Liked: Cleanliness, staff & service, room comfort
Family Holiday
We stayed at this hotel for a family holiday. The hotel was close to the airport - only 10 minute drive in a taxi. It is also centrally located within walkable distance to the main attractions. The reception staff (Eshan, Hanan, Hakim and Mohammed) were helpful. A special thanks to Hakim who took care of our needs promptly. He also kindly arranged a taxi for our return journey to the airport. The breakfast was good. The staff at the breakfast area were friendly. A special thanks to Fatima Sara who was taking care of the room service. She provided useful information about the city, its attractions, transport and shopping.
Stayed 4 nights in Dec 2018

8/10 Good

Zuhal

Liked: Cleanliness, staff & service, room comfort
Great service
First of all I would really like to mention some names that actually made our trip better by giving the best service and guides, they are Hakim, Hannane, Mustafa, and hamza. There were two more guys that helped outside getting us taxis but forgot their names ! Anyways the breakfast of this hotel is TO DIE FOR ! Their breakfast was served so early and stayed until 10ish which is amazing ! You won’t be disappointed in terms of breakfast ! Overall the service was amazing ! A few bits and bobs but you can’t have it all perfect can you ! The rooms are clean and really big! Just needs more lights ! The hotel is in a very nice area where lots of food places are in walking distance and taxis always are around ! Now I would like to mention one more name but this time it’ gotta be someone I received the worst ever SERVICE ! His name was Hisham and really people like him shouldn’t be serving and working at hotels ! He has a temper when I asked for lamps for my room and said “I am too tired” well I don’t give a damn care coz I just landed and needed some MORE light in my room ! Anyways he was not helpful and unbelievably rude ! Other than having a bad service on the first night, the other colleague Hakim made it better by getting us lamps and changing our room the next day ! So grateful ! Good service staff are what make the best hotel even if it’s uncomfortable staying in, but having a good staff around helps providing good service ! Thank you Hakim and the rest of them
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice and clean. Staff were extremely friendly and accommodating. 5 min drive from the souk. 10 walk to Gueliz. 5 min walk to the bus and train station.
Stayed 7 nights in Dec 2018

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my second stay in this lovely welcoming hotel. The staff are kind helpful and very professional. The facilities and location excellent. Please note that there is a cafe next door that plays very loud music - this i has become a real issue with both the hotel and local residents - so if you wish for a quieter stay ask for a room away from the cafe. I was put in room 209 right above the cafe and then asked to move which was dealt with with no fuss or bother and had a much quieter stay. The lobby area and pool side are very relaxing to sit in and a great way to start and end the day. A great choice of yummy breakfast in the very beautifully designed eating area which includes the pool side. A lot of local cafes and restaurants to eat in and near the train station. The hop on off bus is at the end of the road so easy to access the whole city from there. A very enjoyable stay and I would recommend and visit again. Job well done.
Stayed 9 nights in Dec 2018

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their Hamam Spa was outstanding as well as their staff. Great place to stay. Very nice people and very professional. They did take a good care of us, I will go back again.
Stayed 3 nights in Dec 2018

8/10 Good

Nisha, London

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Spacious Room. Minor leak from Shower 30 minute walk to Square Jamaa El Fina Local Amenities Walking distance including Mcdonald and KFc
Stayed 3 nights in Nov 2018

6/10 Okay

Terry

It was very average although advertised with toiletries and hairdryer we had to ask for one and were only given bath gel. Staff not particularly friendly apart from one young lad on reception. There wasn’t even any pillow cases on my pillows and we had to ask for towels.Wouldn’t stay again
Stayed 5 nights in Nov 2018

6/10 Okay

holly

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
So-so
Reception was very pleasant and helpful. The experience in the restaurant was poor. Service was terrible and the food mediocre.
Stayed 1 night in Oct 2018

10/10 Excellent

Peer, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were clean, cosy, and the breakfast great, the hotel was close to the centre is also a plus. I would recommend anyone.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price. Friendly Staff and great location
Stayed 1 night in Oct 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful kind staff!
Stayed 2 nights in Sep 2018

2/10 Terrible

Mostafa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service, you smell smoke everywhere !!
The worst stay ever, I will never ever go back there or any of my friends or family. After I booked on line and paid everything, they make you pay an additional fee of €2 in cash ( even though I showed them that’s been paid on my receipt)
Stayed 1 night in Aug 2018

8/10 Good

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely not just a stay....it’s a lot more.....
A special thanks to Hakim, Mustapha, Hicham, Hamza and team for making my stay not just a random stay, these guys went above and beyond and made my stay very enjoyable...I will defiantly comeback and advice all my friends and family to visit this great location that offers to guest not just a stay....keep up the great job and smile and see you definitely next time.....
Stayed 1 night in Aug 2018

4/10 Poor

Karyn

Disliked: Staff & service
Poor ethics and service
Beware of the hotel staff. I found them generally very dishonest. I was asked to pay tax in cash and reception didn't have change. She told me should would have the change delivered to my room. It never came and when I inquired later, no one knew anything about it. On the day of departure they offered to call me a tax which I gladly accepted. Prior to getting into the taxi I was asked to pay the hotel dh150 as they paid they claimed to pay the taxi in advance. Once I was on my way I casually said to the taxi that the rate of dh150 was a bit pricey for such a short ride to the airport. He informed me that per the schedule posted on the back seat the flat rate was only dh70. Guess the hotel staff pocketed the dh80. Left a really bad taste with me and I do not recommend staying here.