You'll also enjoy the following perks during your stay:
A round-trip airport shuttle (surcharge), express check-in and tour/ticket information
A porter/bellboy, a 24-hour front desk and concierge services
Free newspapers, luggage storage and a front desk safe
Other amenities include:
Pillowtop mattresses and rollaway/extra beds (surcharge)
Bathrooms with baths or showers
Flat-screen TVs with satellite channels
Separate sitting areas, heating and daily housekeeping
Languages
Arabic, English, French, Italian, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
No on-site parking available
24-hour return airport shuttle (surcharge)
Food and drink
Free full breakfast available daily 7:30 AM to 10:30 AM
A coffee shop/cafe
A restaurant
Free daily manager's reception
Snack bar/deli
Things to do
Library
Outdoor pool
Spa tub
Conveniences
24-hour front desk
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Daily housekeeping
Dry cleaning/laundry service
Free grocery shopping service
Porter/bellhop
Tour and ticket assistance
Turndown service
Business services
Business centre
Outdoors
Garden
Pool loungers
Terrace
More
Art Deco architecture
Designated smoking areas
Room amenities
Bedroom
Pillow menu
Pillowtop mattress
Premium bedding
Rollaway/extra bed (surcharge)
Bathroom
Bathtub or shower
Dressing gowns
Private bathroom
Slippers
Towels
Entertainment
Flat-screen TV with satellite channels
Food and drink
Minibar
Room service
More
Air conditioning
Desk
Free daily newspapers
Heating
Phone
Safe
Separate sitting area
Policies
Check-in
Express check-in available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
This property does not allow children
Rollaway/extra beds are available.
Cots (infant beds) are not available
Payment types at the property
Important information
Optional extras
Rollaway beds are available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
We should mention
Only registered guests are allowed in the guestrooms
Property is also known as
Hivernage Secret Suites Garden Hotel
Secret Suites Garden Hotel
Hivernage Secret Suites Garden
Secret Suites Garden
Hivernage Secret Suites &
Hivernage Secret Suites & Garden Riad
Hivernage Secret Suites & Garden Marrakech
Hivernage Secret Suites & Garden Riad Marrakech
Hivernage Secret Suites & Garden Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Temperatures were running even higher than normal so I msg'd the Riad prior to our cancellation date to ensure that the a/c was working well and was assured it was. The riad knew our arrival time because they arranged for our transportation. When we arrived the air in the room was not on (it was 112 that day!) When they turned it on, initially cold air was coming out but within 1 hour, no more cold air. Abraham offered to move us to a "better" room for an additional fee. The room was larger but the a/c unit could not handle the size of the room. We wound up sleeping on the couch because it was the closest to the a/c. We shared our frustrations with Ayoub, a different mgr, and he was completely customer focused. We had to move to yet a 3rd different room, but he assured us that the a/c would work properly and he delivered on his promise. The only downside was no a/c in the bathroom area so you had to shower quickly and then get ready in the bedroom. This riad could be amazing if they would do 2 things...upgrade the a/c in each room (there are only 6!) and improve the level of customer service. Ayoub is fantastic - as is the young lady that cleans the rooms and much of the property - and they are what kept us at the property! Ayoub was truly the one person who really seemed to care about customer satisfaction and would not only keep his promise but follow up to make sure your problem was resolved to your satisfaction. This place could go from good to great...
If you like quiet friendly places then this is the place for you! We has trouble finding it because although it's very near to the town it's well hidden. Its set in q nice garden and only has about 6 rooms so a very peaceful place to stay. Staff very friendly and welcoming. Rooms generally very clean although the wardrobe could have done with a bit of a dusting. On site restaurant food very nice but as to be expected, it's a bit more pricey than venturing out to one of the many restaurants in the town. Within easy walking distance of Marrakech main shopping mall and also easy to walk to the new town. Old town only 5-10 mins in a taxi. Hotel was also very happy to arrange trips to see different tourist attractions and the price for these was actually very reasonable. Was a little disappointed they didn't give complimentary water / fruit in our room for our arrival but they did give us a nice mint tea. Room facilities good with good Wi-Fi and tv.
Minor niggles aside, we were very pleased with our choice of place to stay and if we ever come back to Marrakech we would definitely stay here again.