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Reviews of Hotel Pommern

4 out of 5
Hotel Pommern
Norragatan 8-10, Mariehamn

Reviews

9.0

Wonderful

Rating 10 - Excellent. 504 out of 1008 reviews" "
Rating 8 - Good. 443 out of 1008 reviews" "
Rating 6 - Okay. 48 out of 1008 reviews" "
Rating 4 - Poor. 8 out of 1008 reviews" "
Rating 2 - Terrible. 5 out of 1008 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
The location is perfect for walking to shopping and attractions. Parking lot is sometimes too full and guests must park on street. Air-conditioning did not work well and room was a bit too warm. Staff was pleasant and helpful.
Stayed 5 nights in Jun 2023

8/10 Good

Eeva

Travelled with group
Liked: Staff & service, property conditions & facilities
Excellent location for our purposes. The staff was really nice and helpful.
Stayed 3 nights in Jun 2023

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, staff & service
Room was on the small side. No safe in the room was of concern for us. Buffet was crowded and food was only ok. There was no lotion provided in the bathroom as in almost every hotel I've stayed in. The room was on the warm side. Bed was comfortable. Staff were pleasant and location was excellent.
Stayed 2 nights in Jun 2023

10/10 Excellent

Minna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy checkin, nice personnel, nice breakfast
Stayed 1 night in Apr 2022
Response from Caroline on 18 May 2022
Thank you for your kind words and very welcome back!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. very friendly staff. on site parking. great breakfast.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Timur

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
No air conditioning, can’t recommend for summer
Hopefully this review will find its way to hotel management and owners. Let me start with positive points which are renovated facilities, good breakfast and air conditioned public areas. BUT, no air conditioning in classic twin room which was sad suprise for our family. It was 26C outside, and probably closer to 30C inside the room 24/7. You can’t expect this from renovated 4-star hotel where everything else is upgraded and room rates are rather expensive, and where air conditioning is from the 80s with yellow 3-step control panel. It was literally blowing warm air inside and the whistling noise was disruptive. I asked for possibility to change the room or upgrade it, but apparently all rooms have this outdated AC. I won’t come back to this hotel before they invest in decent air conditioning. Fridge with cold drinks for the kids could have helped a bit, but there is no mini-bar fridge in the rooms. Secondly, we arrived with Viking Line cruise ship and when we arrived on Sunday to the reception of hotel, there was already long queue and only one staff member registering customers. This hotel should be prepared for cruise ship arrivals and prepare second desk for registering. It took about 20min. And when it was our turn at 2:55 pm, we were told that rooms are not ready, come back in the evening. Easier said than done with 1 and 4 year old kids. ”Take your luggage to luggage room” OK, but when we came to luggage room it was closed and nobody opened it. Bad service.
Stayed 2 nights in Jul 2021

10/10 Excellent

Riikka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020

10/10 Excellent

Pirjo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tourist
10/10 would recommend and visit again.
Stayed 2 nights in Aug 2020

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Extremely clean and fresh, conveniently located and with a great restaurant in the premises.
Stayed 1 night in Aug 2020

8/10 Good

Mikko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly hotel
I slept really well at the hotel. Quiet A/C, darkening curtains. Hotel interior was newish and Scandinavian. Functional. Lacking minibar was a small surprise. Room cleaning was a disappointment. The room was in pristine condition when we arrived, no complaints. But. During our stay the cleaning was not daily but needed to be requested separately. And the quality of the room cleaning wasn't that good. In general, we enjoyed our stay. Good breakfast, good sleep, friendly staff. I would stay at the same hotel next time.
Stayed 10 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic hotel
We stayed one night in hotel Pommern. Everything was in order and as expected. The location of the hotel is very convenient if you arrive by ferry. The breakfast was good.
Stayed 1 night in Jul 2020
Response from Caroline, Ålandhotels on 10 Jul 2020
Thank you for your kind words! Very welcome back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay
A two-night stay with my partner. Everything was really nice and we’d choose this hotel again.
Stayed 3 nights in Jun 2020
Response from Caroline, Ålandhotels on 2 Jul 2020
Thank you so much for your kind words! We look forward to seeing you again! Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2020
Response from Caroline on 2 Jun 2020
Thank you for your review!

10/10 Excellent

Ronny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Caroline på Ålandhotels on 10 Mar 2020
Tack för recensionen och varmt välkommen tillbaka!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The rooms were cosy and silent. The total athmosphere was nice and relaxing. The food in the restaurant was great
Stayed 2 nights in Oct 2019

8/10 Good

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pommern
Clean and nice hotel in the center of town. Kind staff and a good restaurant.
Stayed 1 night in Sep 2019

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Emil

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Smart modern hotel and super friendly staff. Rooms are very comfortable, only strange thing is the wetroom design of the bathrooms which can be a bit inconvenient.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Carina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, great breakfast, clean rooms. Would definitely stay there again.
Stayed 1 night in Apr 2019

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Cathy, Vancouver

Liked: Cleanliness, property conditions & facilities, room comfort
Very helpful staff. Close to everything. Lots of food as breakfast was included.
Stayed 3 nights in Aug 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot to explore the town
Great location for exploring town. And super friendly staff. Delicious breakfast included. Full lunch and dinner and bar. It was great
Stayed 1 night in Aug 2018

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Good location - that’s about it!
Dirty rooms - bugs squashed in curtains and on floors - flies all over breakfast food each day - lack of customer service on reception and non at breakfast. Great location... not worth the money or 4*
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, excellent location
Hotel is in very good condition and has very good location in the middle of the city. Staff was helpful and breakfast was good. Overall, a very pleasant stay.
Stayed 2 nights in Jul 2018

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Everything was great. Really fresh hotel, great furniture, great service.

6/10 Okay

Mark, Melbourne, Australia

Ok hotel close to central Mariehamn.
Rooms are ok. No gym, really needs one. The shower is open without any enclosure so water splashes all over The bathroom. Beds are quite comfortable. The breakfast is quite a selection,not outstanding though. Just one issue the staff gave me grief for drinking a Coke Zero and eating a donut purchased externally in the lobby area. Thought that was unprofessional and not warranted. Told them so and advised them that in all my travels backpacking over 140 countries this was the first time this has occurred. Their excuse was the restaurant was full which it wasn't and they required the lobby as an overflow area. The real reason they just wanted me to buy their overpriced drink and food which as an Australian cannot afford. I am a hotel paying customer and the lobby should be included regardless what I do there.
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Town Centre Hotel, close to ammenities
Comfortable popular hotel in centre of town, nothing extra special but the breakfast is good and bed is comfortable.
Stayed 2 nights in Aug 2017

10/10 Excellent

Jani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, modern hotel at perfect location in Mariehamn. Great food (breakfast and lunch), very friendly staff and overall a very nice experience. Definitely recommend this hotel in Mariehamn
Stayed 2 nights in Aug 2017

8/10 Good

Janne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Andrew, BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very modern hotel close to everything.
New hotel, nicely decorated, very helpful staff and good restaurant. Free parking and free use of bicycles. Within walking distance of ferry terminal and shopping. .

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in downtown Mariehamn
New hotel, with a nice clean room with a very comfortable bed. The staff were exceptionally friendly and accomodating. A special mention for the delicious breakfast and the ability to borrow bicycles for the day.
Stayed 2 nights in May 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Peter, Sussex, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent new hotel
I don't think the online pictures do justice to the quality of the new hotel and general ambience. Very comfortable with excellent breakfasts, and restaurant facility. Free use of bikes was a bonus. Staff were very helpful and informative.

8/10 Good

Lars

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Tina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Johannes

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fint hotell med ett centralt läge. Bra frukost.
Stayed 2 nights in Jan 2024