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Reviews of Taj Mahal Continental Hotel

3 out of 5
Taj Mahal Continental Hotel
Av. Getulio Vargas, 741, Centro, Manaus, AM

Reviews

6.6
Rating 10 - Excellent. 56 out of 278 reviews" "
Rating 8 - Good. 82 out of 278 reviews" "
Rating 6 - Okay. 60 out of 278 reviews" "
Rating 4 - Poor. 44 out of 278 reviews" "
Rating 2 - Terrible. 36 out of 278 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Ricardo, miami

Liked: Cleanliness, staff & service
The location is excelent, closed to the Teatro Amazonas with lots of restaurants and bars nearby.
Stayed 2 nights in May 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Full review on Google
This place is awful. DO NOT DO IT, THERE IS NOT A JUSTIFIABLE REASON ON EARTH TO STAY HERE. The location is fine I guess, but one would almost rather be outside suffering in the heat than return to this rundown and poor excuse for lodging. I am quite tolerant of bad quality, but this goes beyond the mark. I knew not to have my expectations to high when I saw the price, but, I am just insulted by what I found here. The bathtub, in the photos, is so disgusting and deteriorating that the bottom of it bent and wobbled as if it were about to give out in the bottom. I will be quite surprised if it doesn't collapse in the next few weeks. The mattress, filthy and falling apart, was made with only one not-fitted sheet. So, not only do you have no covers, but when you wake up, you have found yourself bathing in the horror of the brown-stained exploding foam mattress. When we went to call the front to ask for a new sheet, the phone doesn't work. When we go downstairs to speak with the front desk, completely useless. I am not the type of tourist to travel and expect everyone to speak my language, be it English, Spanish, or Dutch, however; I work in tourism and it is just common sense that in a hotel in the centre of an international tourist destination that the hotel staff speak enough of one of the major languages spoken in the same hemisphere, at least the words for common things in the hotel. Anyway, I am sitting here in this hotel, sweltering because even tough the janky AC h
Stayed 4 nights in May 2023

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in the busy city
In the city. Good location for stores. Older building. Front desk area smells nice. Room had toilet flushing issue and was changed promptly to another room. Our son enjoyed the roof too pool a lot. Breakfast was good.
Stayed 1 night in Mar 2023

8/10 Good

Nislanha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s great! A few downsides though..
There was only two channels on the tv but the food was good, a lot of options vegetarian and vegan. Also it was pretty big and the pool looked nice. The breakfast had reasonable times. The were ok but overall this was a great hotel. The location was awesome grocery stores and the theatre was right beside us. Uber pickup was easy and fast. It would be best if you came with someone or even two people, because the room has a lot of space. Totally recommend!!
Stayed 2 nights in Aug 2022

10/10 Excellent

VIVIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place . Kind staff. Good food .
Stayed 1 night in Jul 2022

8/10 Good

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at the hotel at 2:30 AM. Staff were friendly and efficient. I stayed only one night and my room was fine. My bed comfortable and the bathroom clean.
Stayed 1 night in Dec 2021

10/10 Excellent

VIVIAN

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Dec 2021

6/10 Okay

Marcus, Austin Texas

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room needs a lot of maintenance. Shower knob fell off. Bathroom door knob fell off. Matress was badly worn. Hall lights did not always work.
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Look elsewhere
Good location is about the best thing I can say. Room was dirty. Pool was empty. Restaurant was never open. Was staying after a 6 day Amazon River camping expedition and left the hotel with more bites on my legs and ankles than being in the actual rainforest.
Stayed 2 nights in Oct 2019
Response from Grupo Taj Mha on 29 Oct 2019
Boa tarde! Desculpe-nos qualquer transtorno, estamos trabalhando para melhor atende-los, o nosso restaurante giratório esta desativado, mas nosso restaurante no Coffee Shop funciona normalmente. Desde já, grata! Qualquer dúvida, entre em contato conosco. Atenciosamente; Grupo Taj Mahal Continental Hotel

4/10 Poor

Tomasz, Ottawa

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Good location and that is about it. The best days of this hotel are gone. Only one elevator working. Rooftop restaurant closed. No English spoken. Breakfast barely acceptable.
Stayed 3 nights in Sep 2019

2/10 Terrible

Unknown

Travelled with family
Disliked: Cleanliness, staff & service
Absolutely nothing, worst room for that price and it is a shame as location is good. Will not recommend this hotel with Indian management.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Grimy. Room door didn't lock. No towels, sheets barely clung to grimy stiff matresses. Air contiditioner was pitiful. There is a restaurant, but people working there were suprised we would eat there. Food was okay. Overall kind of a dump. Stay elsewhere.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very convenient place for shopping, dining and close to many historic place
Stayed 3 nights in Jun 2019
Response from Grupo Taj Mahal on 25 Jun 2019
Boa tarde! Obrigada, pelos seus elogios positivos... Estamos trabalhando para melhor atende-los... Seja sempre, muito bem-vido!

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

2/10 Terrible

Denis, Sydney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room unsecured, took 2 hrs before i got a proper room the whole hotel is run down, only one of four elevators working, did not stay my third night, Found another hotel. This is not a hotel I would recommend to anyone.
Stayed 3 nights in Oct 2018
Response from Taj Mahal on 7 Mar 2019
Boa tarde ! Desculpe-nos o transtorno, estamos trabalhando em cima do seu comentário, para melhor atendê-lo. Estamos a disposição... Atenciosamente; Taj Mahal Hotel Continental

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Be better please.
The breakfast lacked variety and the elevator didnt work well and was slow. The hotel was dirty and dark.
Stayed 2 nights in Oct 2018
Response from Taj Mahal on 7 Mar 2019
Boa tarde ! Desculpe-nos o transtorno, estamos trabalhando em cima do seu comentário, para melhor atendê-lo. Estamos a disposição. Atenciosamente; Taj Mahal Hotel Continental

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has seen better days
Very delapidated and run down. Slow service. AC worked. Good location.
Stayed 1 night in Jul 2018
Response from Taj Mahal on 7 Mar 2019
Boa tarde ! Desculpe-nos o transtorno, estamos trabalhando em cima do seu comentário, para melhor atendê-lo. Estamos a disposição. Atenciosamente; Taj Mahal Hotel Continental

8/10 Good

Dominique, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to the Center. Clean and quiet rooms but would need some maintenance. Pool on the hotel roof. Great breakfast buffet. Would recommend it.
Stayed 1 night in Jun 2018

6/10 Okay

John, Paramaribo

Liked: Staff & service, room comfort
Good hotel for the price, central located.
The reception was very friendly and good. The quality of the bathrooms could've been better. For the price it is a very good deal. Would recommend it.
Stayed 7 nights in Sep 2017

2/10 Terrible

Merc, Miami Fl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looks nice outside, terrible inside
Dingy, dirty, and scary looking.The outside and lobby look nice, then you enter the elevator, doors open and you are amidst hallways in complete dark! They have motion lights with some working and others not, sometimes an entire hallway in stark darkness!But that was not even the worst...worst was room had no air conditioning (broken), then told they had no other room w air to accommodate #of guests unless my child slept on a mattress on the floor! Yet it gets even worst...we opened the bed and full of hairs! I called them immediately to the room to witness it and get clean linens...didn't get an apology, instead they argued it was nothing.Eventually got new linens...with spots! Had to cover bed with my robe and sleep on it instead of on linens, disgusting.At breakfast no napkins in sight, asked, were told hotel was out. Had to use a tissue from purse.
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Not great but suited the purpose
Hotel has seen better days. The hallways have electricity saving devices that do not work very well and thus at night you walk down the hallway mostly in the dark. I had to also change rooms when my room's bathroom sink adhesive came off and the sink fell on the floor. The new room had a huge spill mark on the floor. The room safes also did not work. The good is it suited my purpose, was close to tour sites/port and breakfast was pretty good

6/10 Okay

Coral

Liked: Staff & service
Disliked: Property conditions & facilities
Location
Needs a lot of work done. But staff are amazing and location is perfect we only paid 25 pounds a night but if I paid more I would be annoyed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value Accommodation in the Heart of Manaus
I cannot fault this hotel for the money we paid to stay there. Yes it is slightly dated however the rooms are large and clean, the beds are comfy, it has a good size bathroom, good aircon and the wifi worked well even on the 8th floor. The location is within a couple minutes walk to the central square and the theatre plus the buses pass right outside of the hotel. The only annoying thing about the hotel is that you have to wait an age for the lifts. The breakfast was also very basic for a hotel. However overall this is a great value hotel and I would definitely stay there again if I visited Manaus

8/10 Good

Faisal

Liked: Cleanliness, staff & service, room comfort
Good to stay next to the museums and tour agencies

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Paula, Dunfermline

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
You get what you pay for
This hotel was good for the deal we got around 42.50R$ Pppn including a basic Brazillian breakfast and free wifi. Had a great location with tour companies and the Amazon theatres and a selection of restaurants near by. Was outdated, the bath/shower was old and flaking. Aircon could have been better

6/10 Okay

Verified traveller

Location
Located by the historical area and perfect location. The hotel is simple but perfect as a place to sleep in between tours of the Amazonas. There is no internet in the rooms but internet in the lobby works well. Keep in mind that most do not speak English but everyone is very friendly and helpful.

6/10 Okay

Augustus

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

4/10 Poor

Phil and Anne, Waikanae NZ

Disliked: Property conditions & facilities
This hotel is old and tired it would at best be 3
most lights in the room did not work. The whole place is very dated despite the new paint job outside. the bathroom tap had a leak and the toilet bowl had rust marks. Very little English spoken The best part was the revolving restaurant which was not run by the hotel. really close to opera house but there a far better options.

8/10 Good

Carol, mesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super locationin historic center
excellent staff, location, breakfast, but WiFi only in the lobby

2/10 Terrible

Em, Edinburgh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be the Tatty Mahal. Appalling hotel, dreadful customer service & total rip-off.
The Taj in Manaus is terrible - it isn't even 3star despite claiming 5star status. Arrived at 5pm to be told our room wasn't ready. Well, we were told that EVENTUALLY. Tried to go for a beer at the bar, which wasn't open. The room was OK when we finally got to it, but don't get your hopes up regarding the "pool" it's a tiny thing on the roof and is very tatty, as is the rest of the hotel. We also got caught in that despite booking in Pounds, Expedia had sent the booking through as Dollars and the Taj wanted it paid in Real. So we have been stung twice for currency exchange costs (not all their fault). The only good thing, they allowed us to leave our bags after check-out for free (which was a surprise). Terrible hotel,

2/10 Terrible

Colin, Rio de Janeiro

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty Motel at 5 Star Price
The hotel was supposed to be 5 stars. For me it was one of the worst hotels I have ever stayed in, dirty, old fashioned , seems like it had not been renovated or decorated in a number of years, TV did not work, the area it was in seemed to be unsafe at night. Had this been more than a one night stay I would have changed hotel after the first night. The thing that disapointed me most was that it was expensive (Not sure if this was just the Expedia price) for a very poor condition hotel. We seriously thought that perhaps there were two Taj mahals and perhaps we had been taken to the wrong one by accident. During my trip I stayed at another hotel in Manaus, booked it direct, it was half the price and 100 times a better hotel.

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
E ima boa propriedade, bem localizada, limpa com garagem, espero que sirva um bom café da manhã.
Stayed 1 night in Apr 2024

6/10 Okay

Rafaele

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Deixa a desejar na manutenção do ambiente. Torneira derramando água, a cama desconfortável. Tem um bom café da manhã.
Stayed 4 nights in Feb 2024

4/10 Poor

Alcineido

Stayed 1 night in Feb 2024

10/10 Excellent

Deuziane

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

valter

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Evite
hotel velho em decadência, sem manutenção
Stayed 2 nights in Jan 2024

10/10 Excellent

Alessandro de Moraes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Férias
Muito bom.
Stayed 5 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi maravilhoso
Stayed 1 night in Dec 2023

10/10 Excellent

Andreiane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Marcelo

Stayed 2 nights in Dec 2023

10/10 Excellent

RAIMUNDO NONATO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2023

10/10 Excellent

Letison

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Fernanda

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Decepcionante
O unico ponto positivo desse hotel foi a localizacao, e a atencao de alguns funcionarios na recepcao. O hotel está muito velho e mal conservado, a limpeza dos quartos e banheiro deixou muito a desejar. Torneiras da pia e chuveiro vazando o tempo inteiro. Roupas de cama velhas e rasgadas. Televisao pegava poucos canais. A piscina estava em manutencao.
Stayed 3 nights in Oct 2023

8/10 Good

Jose M.

Liked: Cleanliness, staff & service, amenities
The localitation is perfect, close to the city center.
Stayed 13 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Giselle

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jean-Philippe

Stayed 6 nights in Jun 2023