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Reviews of Tun Fatimah Riverside Hotel

3 out of 5
Tun Fatimah Riverside Hotel
Jalan Munshi Abdullah, 2, Malacca City, Malacca

Reviews

6.2
Rating 10 - Excellent. 22 out of 288 reviews" "
Rating 8 - Good. 78 out of 288 reviews" "
Rating 6 - Okay. 106 out of 288 reviews" "
Rating 4 - Poor. 44 out of 288 reviews" "
Rating 2 - Terrible. 38 out of 288 reviews" "

6.2/10

Cleanliness

6.2/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

6/10 Okay

Andrew Raj, Malaysia

Liked: Staff & service
Disliked: Property conditions & facilities
3 Days 2 Night @ Wanna Riverside Melaka
Guest Service staff was helpful in checking in and arranging the Melaka River Cruise. F&B & Kitchen staff are helpful and friendly. Even though i ordered room service 5 minutes before their closing time, they agreed to cook and send it over to my room without showing sour face. Most of the time spend hanging around Melaka so i cant comment much about the hotel. The rooms are just nice to stay if you are not a fussy type whom just need a room to sleep. The hotel carpets and fitting are seems to be very old. If you were driving, there are ample of covered parking space and its nearby the place of interest. I will suggest you park your car at the hotel and either walk / use the boat to the place of interest to avoid traffic jam. Limited parking at the city area if you were to use your car. Request for a riverside view for a better view of the Melaka.
Stayed 2 nights in Jul 2017

4/10 Poor

dena, MY

Liked: Staff & service
Disliked: Cleanliness, room comfort
Smelly towel
We got smelly towel and not functioning heater. However we satisfied with the view. Nice view at day and night. The aircond need to service not cold at all............ Please improve your room cleanest. Make sure all the things provided is clean especially the towel. ..... ....
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing.
There's crockroach nymph in the room. Basic amenities like toothbrush shower cap out of stock. Room has no floor cloth, no hand towel.

8/10 Good

Khairuddin, Bota, Perak.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The wonderful of Wana Riverside Hotel, Malacca.
It's the 5 minute walking distance to Kampung Hulu Mosque. And also 10 minute walking distance to" Medan Selera Sungai Melaka" Check in , smoothly. also the check out , easily. Breakfeast , surpurb .

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very old and run down hotel. Had a very hard time finding the hotel. No proper signage to entrance of hotel. Stain carpetand the whole hotel doesnt smell nice

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
do not stay
i do not recommend anyone staying at this hotel. no system at all. took a hr to check in and the receptionist just ignored us when we asked questions. the tap water is yellow colour and do not same as they provided the services.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
we had difficulties locating the hotel. Phone was transferred a few times before anyone can help us find the hotel.Unable to access their free wifi from room. We had to go down to lobby to get Internet wifi access. We had to let the water run for at least 30mins for a little bit of hot water to come on. Waste of water and hot water was not readily available.We had to bathe in cold water in the morning. The only good point is that it is convenient and close to jonker walk. Otherwise I wouldn't stay in this hotel again

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
room no clean
take almost 1 hour for check in. not clean poor wifi nice location

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible service
Wasnt happy with the service and room cleanliness was bad. Wouldnt recomend this hotel to anyone.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Will not stay at that hotel anymore. It was also very few guests staying. Breakfast was very simple.

8/10 Good

mummyeric, Malaysia

Liked: Staff & service, property conditions & facilities, room comfort
nice view, easy access
sure will come again really good experience and will promote to others

6/10 Okay

Verified traveller

Disliked: Cleanliness
not so good-very slow reception desk- Old furniture and fittings. the only good thing about this hotel, it has its own river cruise jetty where we can hop on the passing boat.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
the sink in the toilet is not working...the staff is not friendly.

4/10 Poor

Enthiren, Johor

Disliked: Staff & service
Disappointed with their service
I waited 2 hours for check in but when it comes to check out they will remind you on time. Its not fair at all.

2/10 Terrible

Hwa Yee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
stained and terrible hotel
Totally terrible hotel. Staff service was poor. Rooms felt terrible with smell. Towels and bedsheet have stains. Basic cleaniness is needed for this hotel. I booked 5 rooms. All having same issues.

2/10 Terrible

ashikin, KL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel close to river cruise jetty , mall
Got cockroach on the bed, toilet and table. Staff at Front office are not helpful and slow, please improve ur service!!!

6/10 Okay

noraiman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old but gold
Old hotel but just ok with the price given.

2/10 Terrible

sad blogger 678, malaysia

Disliked: Staff & service
Nice location with terrible customer service
Terrible customer service! Although the lovation is fantastic and rooms are clean, the staff needs to step up their game. Terribly unhelpful and everyone doesn't know what's going on in respects to river cruise (where bookings for the cruise and pickup are made available at the hotel).

8/10 Good

Hamzah

Liked: Cleanliness, room comfort
I luv it coz a mosque is just 3 minutes away.
Fairly good for the money paid. Would come back may be.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Hello guys, I really not suggest this hotel. First, when I checked in, the receptionist too slow. Guest need to que so long time but there are three to four receptionist but still take time. I que around 30 minutes just to take my room key. When I enter my room, for the first impression I feel not bad. Suddenly when I want to shower, the tiles in toilet was broken n break in 4 piece. I feel like omg..how could the tiles can break. Aircond also not working good, carpet also not vacuum clean. Overall, this hotel is not suggested. Bad.

6/10 Okay

Mat Deng, Johor

Disliked: Staff & service, property conditions & facilities
Strategic Location and Nearby with Tourism Places
I've stay for 2 days on 5th Nov 2016. Book for deluxe room but changed executive studio. Room: Executive Studio 1. Aircond ● Can't adjust the temperature ● Air-Cond fan have noise sound 2. Water Heater/Shower ● To get the warm water so hard, if you get it, very difficult to adjust the suitable temperature. Either you shower in hot water or cool water ● Water flow sometimes ok, sometimes slow. Most of time, the water flow very slow. ● The door lock sometimes ok sometimes not 3. Lighting ● The lighting in front of TV quite dazzled and make you uncomfortable. 4. Safety Box ● Can't be used. 5. Breakfast ● During the peak time, the food are quite slow to top up. The cereal dispenser also malfunctioned.

2/10 Terrible

Rachael, Sg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay !
Terrible room condition especially bed sheet and pillow cover, footprint on it! Request to change but no action taken. Front desk staffs not helpful and act blur. Left the hotel within an hour without staying and pay RM400 for nothing to buy a lesson.

6/10 Okay

Abdul Hamid, Putrajaya

Liked: Staff & service
Overall...it is ok and just nice place to stay.
Although the price is quite high compare with other lodging at nearby hotel, it is still ok to stay there.

2/10 Terrible

monk, n

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible.
Terrible terrible terrible terrible terrible. Location bad. staff bad. Not efficient.

6/10 Okay

Azrie, Kuala Lumpur

Disliked: Property conditions & facilities, room comfort
Good stay
Everything is just all right. The kettle provided was dirty. The air conditioner was not adjustable of its temperature and fan speed. The TV channels was quite limited.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Aircond not functioning No hot water Good clealiness Good service from receptionist

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

2/10 Terrible

Jane, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view at riverside.
The room, bedsheets, pillow case, blanket got bad smell n flea bite.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
booked Superior room. We encounter problem during check-in,they provide different rooms compared to the booking detail.Manage to settle but it take sometimes.the hotel are value for money since they have spacious room and location is nearby to local attraction. however the furniture are quite old also the air-cond. the air-cond is very noisy at night and not so cold. feel slightly hot. not so variety of food offered for breakfast. only one plug point available where there rest used for tv & freezer, difficult to boil the water and for other use.

8/10 Good

Ahmad Muhsin, Seremban

Liked: Cleanliness, room comfort
The best riverview hotel ever !
Good location, near to the melaka river cruise and all the city's attractions. Nice size hotel with good ammenities and a river view.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Overall, the experience is ok. The room rate is very competitive. This hotel is suitable for the budget traveller. However, the cleanliness of the towels, bedsheets, pillows etc have much to be improved. I find that the fresh towels stink for some reason. The facilities in the room is also below my expectation. For example, the fridge makes lots of noise. If you are a light-sleeper who can be affected by such noises, this is not something you would want. The toilet is below standard as well. The water flow makes lots of noise in the pipes. I even found a dead cockroach next to the toilet bowl!

8/10 Good

Diza, Selangor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic location, spacious and comfortable room
Had a pleasant stay here. Comfortable room and very spacious. Very near to Jonker street with free parking. Staffs are very nice and polite

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Tv not working
Tv not working,room not cleaned by housekeeping,we already put room cleaning card from outside.. Have more than 2 staff at front desk but Check in take more than 5minutes.

6/10 Okay

Dazura, Kuala Lumpur

Liked: Staff & service
Disliked: Cleanliness
Not Bad Hotel
Near bay the Jonker Street and Bandar Hilir.Just need walk around to 20 minute.

4/10 Poor

Joseph, Shah Alam

Disliked: Staff & service, property conditions & facilities, room comfort
1) Air-Conditioning - No remote control. Air cond went off in the middle of the night for several times. 2) Bath Towel - not properly cleaned. 3) Room very smelly.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
dirty
The hotel is old and dirty, should make a renovation. Even the room is big , but is not comfortable. will not visit again

6/10 Okay

Verified traveller

The staff at Reception were friendly and helpful

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The price was reasonable and surrounding view was nice but i hah some comment on the cleaniness of the bed and pillow .The Pillow got mark and hairs.

6/10 Okay

Verified traveller

First day check encounter a few problems like the basin sink waste is malfunction, lighting in the room not working as well as the main corridor. The bath towel is yellowish and run down.

8/10 Good

Nurul, Rawang

Liked: Staff & service, property conditions & facilities
Overall is okay
Enjoy my stay with family. Worth the money spent. Ample parking provided. Hotel located at safe, peace n private area. Enjoy the Melaka riverside vew. There a musical fountain show just next to the hotel at night. Will come again next visit.

4/10 Poor

Kent, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking Time taken to jonker.
Stated 5min walk to jonker street but was taken 15min walk instead.

2/10 Terrible

Jimmy, Singapore

Disliked: Staff & service, property conditions & facilities
It was our weekend getaway to Melaka . The last time we were there was 10 years ago and we saw lots of Changes and progress to Melaka. Unfortunately this Hotel appears old and badly maintained overall. We have been to much newer & cleaner hotels in KL & other states in Malaysia for less than half of what this hotel charged.

4/10 Poor

Simeon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Budget hotel
The hotel have seen its best years already. The room was not very well maintained, bathroom has some mold, stains on the carpet and walls. The breakfast was Asian, no variety. The location is central and this was the best.

6/10 Okay

Emy, Kuala Lumpur

Check in at 8pm, overall is moderate, RM157 for a stay with breakfast consider not bad, just breakfast not much choice. Amber parking, easy access, paid for city view but get room 610 nice river view at night.

6/10 Okay

liang, Johor

Disliked: Room comfort
Hotel is good but service so so
The room is big unfourtunary the air con very bad and warm, Check in time fix 3pm end up many people Q up waste a lot of time

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

mansor, Shah Alam

Disliked: Cleanliness, property conditions & facilities, room comfort
1 night only