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Reviews of Mahkota Hotel Malacca

3 out of 5
Mahkota Hotel Malacca
No. 16 Jalan Syed Abdul Aziz, Malacca City, Malacca

Reviews

5.8
Rating 10 - Excellent. 29 out of 536 reviews" "
Rating 8 - Good. 148 out of 536 reviews" "
Rating 6 - Okay. 186 out of 536 reviews" "
Rating 4 - Poor. 103 out of 536 reviews" "
Rating 2 - Terrible. 70 out of 536 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

6.2/10

Amenities

5.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020

4/10 Poor

Inuzuka

Travelled with partner
Disliked: Amenities, property conditions & facilities
Air conditioner was not working propery.(not cool)
Stayed 4 nights in Feb 2020

2/10 Terrible

Dr

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The descriptions not stating true.
The room toilet bowl is not stable. Can be shaking. Balcony asked to open but no staff came over. Tv signal Super poor. Entrance can’t use the side door. Cooking not able to use.
Stayed 2 nights in Dec 2019

8/10 Good

Aszri

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Lee

Disliked: Staff & service, room comfort
Standard drop compare with last visit.
Stayed 4 nights in Dec 2019

6/10 Okay

Sook yeng

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Ernida on 1 Jan 2020
Thank you for your stay at Mahkota Hotel Melaka.

2/10 Terrible

Ipohmali

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Had to line up for 45 minutes just to check in. Door to kitchen balcony could not close so there was a security issue. Towels were old and worn out, felt more like gunny sacks. Will not consider this place again for future visits.
Stayed 1 night in Dec 2019

2/10 Terrible

Nick

Travelled with family
Disliked: Staff & service
SHIT hotel I blacklisted
Worst service ever. Official check-in 2pm-7pm but when I checked-in at 5pm, 1 of the 2 room I booked not ready. Booked together but on different floor, absolutely no request was accommodated. Hence We gathered in 1 room first & Receptionist supposed to notify us once the other room is ready but it didn’t happen till I confronted at front desk at 7pm. Cited late checkout @1pm is allowed despite so late checkin. The duty receptionist said he knows nothing about it as the previous lady off duty. Each room booked for 3 person. First room found without towel, safe & TV remote not working. Hotel ran out of toothbrush when I requested for 3rd toothbrush . Didn’t send us hair dryer as requested. Bathroom flooded (slow drainage). Wardrobe handle dropped. I have been travelling for the past 20 over years, this is the worst experience I ever had. MAHKOTA Hotel, I will remember this disappointing name. No apology from anyone of them, don’t even need to talk about refunding. Now let me see what reply HOTEL.com can give, otherwise just switch booking apps I believe.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and great
Stayed 1 night in Dec 2019

6/10 Okay

Lenggesvara

Stayed 2 nights in Nov 2019

8/10 Good

Norhaizad

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

mazlan

Disliked: Cleanliness
Stayed 1 night in Aug 2019

8/10 Good

Razalee

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Francis

Hotel need to upgrade
Location of the hotel is good but the building is abit old and need to upgrade especially the lift.
Stayed 1 night in Aug 2019

8/10 Good

SELAMAT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2019

2/10 Terrible

Muhunthan

Disliked: Cleanliness, property conditions & facilities, room comfort
room smell paints (believe they just painted and the smell quite bad. Curtin torn, old chair, bed and even bedsheet colour faded badly
Stayed 1 night in Jul 2019

8/10 Good

Kamsinah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old and tired requiring much needed upgrade and refurbishment.
Stayed 1 night in Jun 2019

8/10 Good

Nicole, malaysia

Liked: Staff & service
2 nights stay at apartment
Well just that i felt the hotel should really go through renovation. It's like going back on time to the 1990's I felt it's okay not too bad just the furniture is just dated. The staff are friendly and helpful.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Need to upgrade the toilet facilities
Stayed 1 night in Apr 2019

10/10 Excellent

ASKIAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing.
Stayed 2 nights in Apr 2019

4/10 Poor

Shahratul

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Disappointed
Stayed 2 nights in Apr 2019

6/10 Okay

SIN PENG

Liked: Staff & service, room comfort
The rooms are a bit dated.
No wifi in rooms except the lobby
Stayed 1 night in Apr 2019

8/10 Good

WENDY YEW BEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Good stay, parking free & safe I like very much. Room nice view of swimming pool so very great. Will come again.
Stayed 1 night in Feb 2019

10/10 Excellent

Zaifuddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok all
Stayed 3 nights in Dec 2018

6/10 Okay

Yetty

Liked: Staff & service
everything is ok . The only problem is with the water tab sink in the kitchen ( due to pressure ) sounds so loud . Informed counter staff upon check out .
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location is good for that price. Be prepared to spend more time outside as the rooms really need some upkeep. Its just a place to sleep.
Stayed 3 nights in Dec 2018

4/10 Poor

Kamaruddin

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel apartment I've went thru so far. 0 number of towels were given. Room is dirty. Water pressure super slow in one of the toilet and the other room is practically worst than urine water pressure. From level G all the way to the room, the environment is very unpleasant. Room is 6078. Shall not recommend this hotel to other people.
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2018

8/10 Good

Shahirah, Johor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All about hotel was okay except for the bathroom. The pipe is not functioning.
Stayed 1 night in Sep 2018

6/10 Okay

Dahnyor, Kuala Lumpur

near to shopping malls
good breakfast but not so good lift conditions old hotel but worth for the money
Stayed 1 night in May 2017

6/10 Okay

Mariam, UK

Liked: Room comfort
Nice hotel
A bit if a distance from Jonker Street. Walkable when the weather is cooler, but I ended up taking a taxi back and forth as it was too hot to walk in. Very nice room for the price, but everything else there is quite expensive (food etc). Also, the hotel is made up of flats and mine ended up being quite a distance from reception.
Stayed 2 nights in Aug 2018

2/10 Terrible

Jaclyn, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Old & Total Lack of Maintainance
Carpark is very clastophobic with tight corners and lack of lighting... near to creepy. We parked at level 1 instead of trying to navigate up the carpark risking scratching our rented car. The main door lock was jammed & looked like it got forced open before with the sides rotted and chipped. Upon entering, we were greeted with a musty moldy smelling room. Floors are clean but all furnishings are mostly in bad condition (ie. moldy, chipped, stained, etc.). We were even afraid of leaning on the balcony railings for fear of it giving way as the metal parts are rusted and cement chipped off. Toilet is cramped with moldy & cracked mirror. The bathtub is stained and chipped. Aircon is so far still working ok but not that cold - with water stains & mold around it and all over the ceilings. What's worst is that I thought the rooms have WIFI, but apparently, no. They only have WIFI at the first floor lobby where groups of people would gather to use their phones. We were only told when we checked in and had to purchase a mobile data card to use our phones in the room. TV is a very vintage 14" box with only 2 channels working over 10+ channels - no cable channels at all. In short, no entertainment in room at all. And room service is not in sync with their room rates too. Food is priced just like 5star hotels where their quality is even less than 1star. The quality of the room is not worth the money saved.
Stayed 3 nights in Jun 2018

4/10 Poor

Can Qi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Must read fine print carefully & prepare for less
Mahkota was essentially resort apartment, so don’t expect the decor or facilities to be as hotel. Does not provides amenities like toothbrush. Tap was rusty and comes with yellow water. Last straw was the description given being WiFi is provided, yet it was available only on the first floor (for public) which I could not tap into even when I live on the third level. You need to purchase WiFi separately if you want to have internet access in your own room. Only good point was it’s location. Less than 5 mins walk from lobby to opposite Mahkota parade. Located in the danraran district, so you can get food and to shopping mall easily.
Stayed 2 nights in May 2018

6/10 Okay

JEREMIAH, singapore

Disliked: Cleanliness, property conditions & facilities
Hotel stay
This hotel has to catch up with the surrounding hotels. 1. No shuttle facilities 2. Food wise not very appealing 3. Building very old 4. Walking across to shopping Malls is a dangerous thing. Should have a link bridge to the mall.
Stayed 2 nights in Apr 2018

6/10 Okay

Verified traveller

enjoy kids with swimming pool. room just nice and view ok
Stayed 1 night in Apr 2018

4/10 Poor

mzl, singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay for family of 4
Upon check in was told free WiFi is only at the lobby! Then don’t state there is WiFi. No breakfast... staff was not even interested to recommend their hotel breakfast. Went up to room the bedsheets had stain... called for assistance. While they rectify the sheets we left. Returned to lose a Tupperware waterbottle. It’s not the cost tt I am annoyed but shows the integrity of the staff. Didn’t have the room made the next day as we wouldn’t want to lose more things. Water from tap was yellow. Hotel is old and run down. Honestly this was my last choice hotel and truly it was disappointing. Never coming back.
Stayed 2 nights in Mar 2018

8/10 Good

azren, Subang

Liked: Staff & service, property conditions & facilities, room comfort
value for money
value for money, nice pool for kids and near to tourist atractions
Stayed 1 night in Mar 2018

10/10 Excellent

Hamzah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay for such a little cost.
It was an exciting experience especially for my kid and her friends. They enjoyed the one night stay with happiness.

4/10 Poor

Hannah, Malaysia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Location is great,but truly run down.
I went to this hotel 2 yrs back, it wasn't as bad (nor was is perfect). I specifically chose this hotel for the location, pool/bathtub and 2 room apartment as it was a school holiday. And the children enjoys tub times. However to my disappointment my room's tub didn't work and the water was like tea colour (which agitated my skin due to my eczema). I found those tiny cockroaches in my bathroom and my sister found one in her bed. The sliding door lock didnt function, which is a safety risk especially with young children. Don't even bother with the TV. When I highlighted the situation, the staff gave me another room, which still has problems, poor air conditioning in one room and the tub was leaking onto the floor of the bathroom, even the pool slides were out of order during school holidays. I hope the hotel does something regarding the maintenance of the rooms. The location is great, the size of the room is comfortable for families.However, really need to upkeep the hotel and seriously change the beds. The bed was so hard I couldn't sleep during my stay.
Stayed 2 nights in Mar 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Dissapointed
The tap water turns yellow after i turn on the water heater. The water kettle is dirty and smells awful. Booked a room with 1 queen size bed but got 2 single bed put next to each other. The furniture looks old and dated. Definitely not worth its price.
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2018

2/10 Terrible

zara, singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peak period CNY
Was making reservations for the long weekend of CNY but left with no choice but to stay in Mahkota. True to what was told by friends and family, apartment is old and not up to standard at all. Not worth the price paid for. No free wifi and service staff was uncommendable. Everything needs improvement here. Definitely not coming back.
Stayed 2 nights in Feb 2018

10/10 Excellent

lin, subang jaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
Will come again definitely. Love the pool n spaces.
Stayed 1 night in Feb 2018

8/10 Good

Nurul, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice Hotel and Staff very friendly and helpful. The hotel is very nea to Mahkota Parade...
Stayed 1 night in Feb 2018

4/10 Poor

kchee60

Disliked: Cleanliness, property conditions & facilities, room comfort
Too Old, Not Maintained
The unit is old with run down main door that seem not closed properly, aircon is noisy and had molds on the grills.
Stayed 7 nights in Jan 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
The room was bit smelly and the water pressure was bad.
Stayed 1 night in Jan 2018

6/10 Okay

Aik Teng

Disliked: Staff & service, property conditions & facilities
Not value-for-money stay at the mahkota.
The property is very much run-down. The water from the taps are yellowish in colour and hot water system don't work well. However, location is good and near to eating places and tourist sights. I stayed in a 2-room service apartment, but there were no cooking utensils provided, not even a tea spoon!!!
Stayed 2 nights in Jan 2018