This is a Honourable Hotel That win my 1st ever Negative Feedback! Very bad experience with this hotel.
Upon Check in, we was told that the room that we booked is not available, it was substituted with different theme room with some refunds!
Originally our fully paid booking room is "Signature Quadruple Room" which can accommodate 2 Adults & 2 Children with 2 Queen Beds. But in the end we was given smaller room with 1 queen bed & 1 Single bed, and it was a Ocean Theme Room. It breaks my children's dreams due to type of Theme Room that not we wanted!
Although the Hotel was operate for abt 2 years.......the room condition was below average.
Next day morning, my worst day began! A parking summon ticket was issued to my car due to not putting Parking Coupon!!!
During Check in, the hotel staff did wrote down my Car Plate Number (Foreign Registered) and told me that is Free parking. Too bad end up I still get fine!
I did approached the hotel staff on this matter, end up they gave 1001 excuse....Not Helping.....and I give up!
I almost spend half of the day to look for the place for paying my parking fine...... It really ruin my day!!!
I will not compromise on this negative feedback! This is the Truth!!