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Reviews of Casa Bonita Hotel

3.5 out of 5
Casa Bonita Hotel
1103, Jalan Limbongan, Klebang Kecil, Malacca City, Melaka

Reviews

7.8

Good

Rating 10 - Excellent. 19 out of 80 reviews" "
Rating 8 - Good. 38 out of 80 reviews" "
Rating 6 - Okay. 19 out of 80 reviews" "
Rating 4 - Poor. 2 out of 80 reviews" "
Rating 2 - Terrible. 2 out of 80 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

CHEE KENG, Singapore

Business traveller
Liked: Cleanliness, staff & service
There is a traditional coffee just opposite and a food court, Starbucks, McDonald, Burger King in walking distance or 3 mins drive. And there is a mosque just next to it, with a very good quality speaker.
Stayed 3 nights in Sep 2023
Response from Jessica on 30 Sept 2023
Dear Chee Keng, thank you for sharing your stay experience with us! We appreciate you for making us your preferred choice of stay and delighted to hear you had a memorable stay with us. We hope to continuously serve you again in the near future. Thank you. Regards, The Management

10/10 Excellent

Nor Aishah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room very comfortable
Stayed 2 nights in Jul 2023
Response from Brandon on 1 Aug 2023
Dear Nor Aishah, thank you for sharing your stay experience with us! We appreciate you for making us your preferred choice of stay and delighted to hear you had a memorable stay with us. We hope to continuously serve you again in the near future. Thank you. Regards, The Management

10/10 Excellent

YeeVonne, Melaka

Stayed 4 nights in Jul 2023
Response from Brandon on 20 Aug 2023
Dear YeeVonne, thank you for sharing your stay experience with us! We appreciate you for making us your preferred choice of stay and delighted to hear you had a memorable stay with us. We hope to continuously serve you again in the near future. Thank you. Regards, The Management

6/10 Okay

Diyana

Travelled with family and small children
Okey
Stayed 1 night in Jul 2023
Response from Brandon on 25 Jul 2023
Dear Diyana, first and foremost we would like to take this opportunity to thank you for staying with us. The management had taken note of your comments with much concern as it is our policy to provide the best services and facilities to all guests. We deeply regretted if in any way we have failed to meet your expectation. Nevertheless we greatly appreciate you for your feedback and we will definitely take the necessary remedy actions to assure our guests are satisfied with our facilities and services. Thank you.

8/10 Good

Soon

Liked: Cleanliness, staff & service, room comfort
smelly bathroom but overall is ok.
the bathroom has very strong mothball smell and cigerette smell. Seems to be a smoking room before we stayed there. Disliked the smell of the bathroom.
Stayed 1 night in Jun 2023
Response from Brandon on 2 Jul 2023
Dear Soon , first and foremost we like to take this opportunity to thank you for staying with us. The management had taken note of your comments with much concern. As it is our policy to provide the best services and facilities to all guests. We deeply regretted if in any way we have failed to meet your expectation. Nevertheless we greatly appreciate you for your feedback and we will definitely take the necessary remedy actions to assure our guests are satisfied with our facilities and services. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suitable for us
Although this hotel is quite far from malacca town but there are a lot of restaurants surrounding. Room is big. Sufficient toiletries. Good bed n pillows. Easy parking at ground floor. I like their breakfast. Not many choices but all are delicious and it suits a 3star hotel. Staff are all friendly. I've been staying here more than 5 times because it's really suitable for us. Cheap n good.
Stayed 1 night in Jun 2023
Response from Brandon on 27 Jun 2023
Thank you for sharing your stay experience with us! We appreciate you for making us your preferred choice of stay once again and delighted to hear that you had a memorable stay with us. We hope to continuously serve you again in the near future. Thank you. Regards, The Management

10/10 Excellent

Justin Chew Kit

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel exceeded my expectations with such a good price!
Stayed 1 night in May 2023
Response from Brandon on 30 May 2023
Thank you for sharing your stay experience with us! We appreciate you for making us your preferred choice of stay once again and delighted to hear you had a memorable stay with us. We hope to continuously serve you again in the near future. Thank you. Regards, The Management

6/10 Okay

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Brandon on 24 Mar 2023
Thank you for sharing your stay experience with us! We appreciate you for making us your preferred choice of stay once again and delighted to hear you had a memorable stay with us. We hope to continuously serve you again in the near future. Thank you. Regards, The Management

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Brandon on 24 Mar 2023
Thank you for sharing your stay experience with us! We appreciate you for making us your preferred choice of stay once again and delighted to hear you had a memorable stay with us. We hope to continuously serve you again in the near future. Thank you. Regards, The Management

10/10 Excellent

Kamsani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Brandon on 24 Mar 2023
Thank you for sharing your stay experience with us! We appreciate you for making us your preferred choice of stay once again and delighted to hear you had a memorable stay with us. We hope to continuously serve you again in the near future. Thank you. Regards, The Management

6/10 Okay

NOR FAIZAH

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Overall was alright, breakfast and front office staff lady can be improved.
Stayed 1 night in Sep 2022

10/10 Excellent

FATIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

4/10 Poor

Lydon

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Had to switch rooms twice due to issues with electrical, air conditioning and damaged furniture. Cleanliness also needs improving.
Stayed 3 nights in Oct 2021

8/10 Good

Onn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Zahir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room with nice arrangement.. clean bathroom with bathtub. Aircond tip-top. Swimming pool quite far from hotel but it clean and the deep from 0.9 - 1.2 M are suitable for all my sons.. Variety of food selection for BF is OK and tasty.. 1 problem only.. no astro (got problem that time) should provide the digital free channel for backup... Worth for money for sure....
Stayed 1 night in Feb 2020

10/10 Excellent

Lim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CNY HOLIDAYS
Its good overalls. Breakfast too little choices
Stayed 2 nights in Jan 2020

6/10 Okay

Sally Siew Larn

Travelled with group
Liked: Cleanliness, staff & service
Breakfast was very basic. Children running around. Staff ok.
Stayed 3 nights in Jan 2020

8/10 Good

Neo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Siti Rohani

Travelled with family
Check in was okay. Not walkable distance to many places. Breakfast is same for 6 days that I stayed. Overall stay is only okay.
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pro: Big rooms. Con: 1) Coffee House close early. 2) Didn't provide laundry bag/plastic. 3) Iron board outside rooms.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Arshad, Klang selangor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No thank you much
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To have Netflix channel
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

mn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in Aug 2019

6/10 Okay

Wasi

Travelled with partner
Disliked: Cleanliness
The room is spacious but the pillow cover n blanket r smelly!!! Smell like hair cream, that's so disgusting! Luckily there was an extra pillow n it was clean. Breakfast was so so.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very spacious room
Stayed 1 night in Jul 2019
Response from Alice on 29 Jul 2019
Thank you for sharing your stay experience with us! We appreciate you for making us your preferred choice of stay once again and delighted to hear you had a memorable stay with us. We hope to continuously serve you again in the near future. Thank you. Regards Reservation Department

8/10 Good

Lyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just basic 3 star but spacious lobby area, would be more friendly if newspapers are available at waiting lounge.
Stayed 1 night in Jun 2019
Response from Alice on 1 Aug 2019
Thank you for your valuable feedback. Currently hotel did not provide any newspapers but we have an magazine stated at lobby waiting lounge.Nevertheless, your suggestion to have newspapers at waiting lounge would be forwarded to the Management for consideration. We appreciate you for making us your preferred choice of stay once again and delighted to hear you had a memorable stay with us. We hope to continuously serve you again in the near future. Thank you. Regards Reservation Department.

8/10 Good

GEE ANN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

ZW, singapore

Liked: Cleanliness, staff & service, room comfort
Spacious deluxe double room, with a clean and user-friendly bathroom. Staff were friendly and responsive. Pity that the floor/ceiling is not sufficiently soundproof. A child running around in the room above kept us up past midnight. Breakfast variety is decent, though could be warmer.
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

Irma Intan Ezliena

Liked: Staff & service
Disliked: Cleanliness
Value for money but need to upgrade the cleanness
The hotel is a brand new and its look very nice. The only thing is the cleanness of the room. There is still a cigarette and hair on the floor once we check in.
Stayed 1 night in Nov 2018
Response from Reservation on 2 Jan 2019
Thank you for sharing your stay experience with us! We appreciate you for making us your preferred choice of stay once again and delighted to hear you had a memorable stay with us. We hope to continuously serve you again in the near future. Have a good week ahead! Regards, HOD Department

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Adek, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities
Adek
So good. Comfortable jee mcm dah lama tak tukar. Bau mcm dah lama tak pakai so dia tak tukar lahkan.
Stayed 1 night in Oct 2018

8/10 Good

Kausarunur

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Cherlyn on 5 Oct 2018
Thank you your rating for us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Eira Isahak on 16 Aug 2018
Dear Sir/Madam, Greetings from Casa Bonita Hotel, Melaka . Thank you for your kind review and great to hear that you had an enjoyable stay with us. It was our pleasure serving you and we do hope that you will return and stay with us again . Once again on behalf of my team we thank you for staying with us. Thank you .

8/10 Good

Chandra, Johor Bahru

Liked: Cleanliness, room comfort
Hotel is in the middle to the town and beach
Hotel is nice but there is no coffee house and cafe open.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2018
Response from Cherlyn on 17 Jul 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Sim

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in May 2018
Response from Cherlyn on 10 Jul 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Ho, Kuala Lumpur

Liked: Cleanliness, room comfort
A new hotel with basic facilities.
A new hotel located not too far from town. Spacious room and I like the separation of bathroom & washbasin. Need to improve on the breakfast variety & quality.
Stayed 1 night in Apr 2018

10/10 Excellent

Lydia, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent stay. Large room, comfortable beds, strong wifi, clear TV channels.
Stayed 1 night in Apr 2018

8/10 Good

najiha, selangor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It was wonderful except for the breakfast. Need a variety of choices for the menu.
Stayed 1 night in Apr 2018

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and clean
new nice hotel.

2/10 Terrible

Joanne sim , singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally different what you see on their webpage
we book this hotel for 2 reason , swimming pool and buffet breakfast . we are so regret and disappointed ,we check in late and getting ready to go for swim at around 5.30 pm but could not find it so I went to the counter and check with the staff and was so shock it was located at the end of basement car park beside abandoned house the light was so dim and no towel for guess, I have to comfort my husband and pray that they serve proper buffet breakfast, but we was so wrong..... the staff switch on the aircon only when she saw us walking in and they serve cold fried rice with 2 mini hot dog and one fried egg (not everyone take rice in the morning right??) .....this is so speechless we paid RM 140 for this kind of breakfast end up we have to drive all the way to jonker street for breakfast , and the room was so dusty i'm having bad running nose whole night . so super regret to booked on this hotel
Stayed 1 night in Mar 2018

10/10 Excellent

yusaniah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice place to stay
nice stay..nice pool..but it would be nicer if the pool towel is distributed at the pool itself instead we need to go to the reception to get it.. overall, i am satisfy with my stay. there's good breakfast place in front of the hotel
Response from Cherlyn on 28 Mar 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable for family even with 4 kids.
Response from Cherlyn on 28 Mar 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

tuty, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near to town
Room big so comfortable holiday wif family...nice hotel..easy to find ...price so cheap..
Stayed 1 night in Mar 2018

8/10 Good

Nur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice just few thing 1. Wifi slow 2. Should allowed using iron board in the room instead using that at coridor....uncomfortable
Stayed 3 nights in Mar 2018

10/10 Excellent

liew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
breakfast can be better
Stayed 1 night in Mar 2018

8/10 Good

Suwaji

Liked: Cleanliness, staff & service
Overall experience is good with the hotel ambiance
Stayed 1 night in Feb 2018
Response from Cherlyn on 28 Mar 2018
Thanks for staying with us. We appreciate your feedback!