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Great location, I upgraded my room for only €20 a night and it was worth it. Great staff and amazing breakfast buffet. I would come back to the same hotel for sure.
Excellent location with all amenities right below the hotel. Gran Via is lively and lot of fun. The hotel rooms are spacious and staff were very friendly.
Very well located, easily accesible to taxi and within walking distance of shopping, restaurants, bars…. Rooftop terrace very enjoyable and open till late!!!!
Raquel
Stayed 5 nights in Apr 2024
Response from Macarena´s Team :) on 4 May 2024
Raquel,Thanks for your comment! We're glad to hear you enjoyed our location. Additionally, we are pleased to know that you enjoyed our rooftop terrace. We hope to welcome you back soon so you can continue enjoying everything our hotel has to offer. Thank you for choosing us as your place to stay and for sharing your positive experience!
This property is well hidden right in the central area of Madrid. The room was pretty quiet and the bed was comfortable. The staff were very friendly and helpful. The area is walkable to some main areas and there is a taxi pick up right in front.
Kathleen
Stayed 5 nights in Apr 2024
Response from Macarena´s Team :) on 4 May 2024
Kathleen,Thank you for your review! We're delighted to hear that you enjoyed and you felt like home.We're also pleased that you found our staff to be friendly and helpful. It's wonderful to hear that you found the area walkable to some main attractions and that there is a taxi pick-up right in front for added convenience. We hope to welcome you back for another enjoyable stay in Madrid soon!
The staff were very helpful and really did everything they could to help us with a small noise issue. Area is central but like being in Leicester Square
Very convenient for shopping and eating but not quite old town of Madrid so that’s important to note
Tacos very local, rooftop bar was amazing. Pretty hotel but not amazing rooms for sharing with friends- better for couples I think
Really enjoyed our stay
Philpa
Stayed 4 nights in Apr 2024
Response from Room Mate Macarena Staff on 3 May 2024
Dear Philipa,Thank you for sharing your feedback with us! We're thrilled to hear that you found our staff to be very helpful and dedicated in addressing any concerns you had, even regarding a minor noise issue.It's great to know that you appreciated our central location and we are glad you found the area convenient for shopping and dining, and it's wonderful to hear that you enjoyed the local tacos and were impressed by our rooftop bar.While we strive to create a pretty ambiance throughout the hotel, we understand your feedback about the room not being ideal for sharing with friends we appreciate your perspective on this matter.We're delighted that overall, you enjoyed your stay with us, and we hope to have the pleasure of welcoming you back in the future.Warm regards,
I loved the hotels location! It was super easy to walk to everything!
Neelam
Stayed 3 nights in Apr 2024
Response from Macarena´s Team :) on 4 May 2024
Neelam,Thank you for sharing your positive feedback! We're delighted to hear that you loved the location. We strive to provide our guests with a convenient and accessible location, and we're thrilled that it contributed to a great experience for you. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!
Erwin,Thank you for your feedback! We're glad to hear that you found our hotel nice and clean. Providing a clean and comfortable environment for our guests is a top priority for us, and we're delighted that you had a positive experience in that regard. We hope to have the opportunity to welcome you back again in the future!
6/10 Okay
Ernesto
Travelled with partner, Travelled with group
19 Apr 2024
Disliked: Property conditions & facilities
La terrasa siempre llena para personas q no son uspedes
Ernesto
Stayed 2 nights in Apr 2024
Response from Laura Castillo Front Desk Manager on 25 Apr 2024
Estimado Ernesto,Gracias por elegirnos y compartir tus comentarios. Esperamos volver a recibirte pronto.Un saludo,
The rooftop bar was great. Room was very clean and comfortable, location is perfect for the city as everything is walkable. Great breakfast served until 12. Ideal hotel for a city break, couldnt fault it.
Ross
Stayed 4 nights in Apr 2024
Response from Macarena´s Team :) on 4 May 2024
Dear Ross,Thank you for your glowing review! We're thrilled to hear that you enjoyed our rooftop bar and found your room to be very clean and comfortable. It's wonderful to know that our central location made it convenient for you to walk to everything you wanted to see in the city. We're also delighted that you appreciated our breakfast service, available until 12, and found it to be great. Providing an ideal hotel experience for a city break is our goal, and we're delighted that we succeeded in meeting your expectations. We appreciate your kind words and recommendation, and we look forward to welcoming you back for another fantastic stay in the future!
Rajendra,Thank you for your comment! We're delighted to hear that you found the location perfect.Our central location is indeed one of our greatest assets, providing easy access to all the attractions and amenities the city has to offer. We're glad you enjoyed your stay, and we hope to have the pleasure of welcoming you back in the future!
Laura,¡Qué maravillosa noticia! Nos alegra mucho saber que disfrutaste del excelente servicio de nuestro personal y que encontraste nuestra ubicación conveniente. Nuestro equipo siempre se esfuerza por brindar el mejor servicio posible, y es fantástico saber que cumplimos con tus expectativas. Esperamos tener el placer de recibirte nuevamente en el futuro. ¡Gracias por elegir nuestro hotel y por compartir tu experiencia positiva!
Excellent hotel. Close to majority of main attractions in Madrid. You can walk to most places, but is also close to metro stations and bus stops.
Hotel staff is very friendly. Hotel is clean and has all the necesary amenities. For me the only thing missing was a gym, but it seems this is normal in Europe hotels.
Jose
Response from Equipo Macarena :) on 4 May 2024
José,¡Muchas gracias por tu amable comentario sobre tu estancia en nuestro hotel! Nos alegra mucho saber que disfrutaste de nuestra ubicación. Es un verdadero placer para nosotros saber que nuestro equipo pudo contribuir positivamente a tu experiencia. Trabajamos arduamente para asegurarnos de que nuestros huéspedes se sientan bienvenidos y atendidos durante su estancia.Nos complace saber que encontraste nuestras instalaciones limpias y equipadas con todo lo necesario para una estancia confortable. Lamentamos que no contemos con un gimnasio en el hotel, pero apreciamos tu comprensión al respecto.Esperamos sinceramente tener el honor de recibirte nuevamente en el futuro y continuar brindándote un servicio excepcional.
The location was great as you can walk to a number of major attractions in the city. Lots of shopping and restaurants nearby. The room was as pictured and the rooftop bar was a nice place to have a drink.
Laura
Stayed 2 nights in Mar 2024
Response from Macarena´s Team :) on 4 May 2024
Laura,Thank you for sharing your feedback with us! We're thrilled to hear that you had a wonderful experience during your recent stay at our hotel.It's fantastic to know that you found our location convenient. We're glad you were able to make the most of what our vibrant neighborhood has to offer.We're pleased that the room lived up to your expectations and that you enjoyed our rooftop bar. Creating memorable experiences for our guests is always our top priority.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!
Thank you for sharing your feedback!We're glad to hear that you appreciated our hotel's central location in the heart of the city center. Being situated in such a prime location allows our guests easy access to various attractions, dining options, and entertainment venues, enhancing their overall experience during their stay.If you have any additional comments or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure you have a wonderful stay with us!
6/10 Okay
Hasan
26 Mar 2024
Hasan
Stayed 1 night in Mar 2024
Response from Room Mate Macarena Staff on 4 May 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at our boutique hotel in the heart of Madrid. We strive to provide a memorable experience for our guests, and we're glad to hear that we succeeded with you. We look forward to welcoming you back again soon!"
6/10 Okay
Ramzy
17 Mar 2024
Disliked: Amenities
no value for money for what it offers. Many better options nearby. I was mislead by the high score reviews
Ramzy
Stayed 4 nights in Mar 2024
Response from Macarena´s Team :) on 4 May 2024
Ramzy,Thank you for taking the time to provide your feedback. We're sorry to hear that your experience did not meet your expectations and that you felt the value for money was not satisfactory.We take all guest feedback seriously and continuously strive to improve our services and offerings. Your comments will be shared with our team for further review and consideration.We understand the importance of trust and transparency, and we regret any misunderstanding caused by reviews. Our aim is always to provide an exceptional experience for our guests, and we apologize if we fell short in your case.We appreciate your patronage and hope you will consider giving us another opportunity to better serve you in the future.
Hotel has been super clean, service excellent and location was great. Metro on doorstep and city centre behind corner.
Roman
Stayed 3 nights in Mar 2024
Response from Macarena's Team ;) on 24 Mar 2024
Dear Roman, We greatly appreciate your positive feedback! It's fantastic to hear that you found our hotel super clean, our service excellent, and our location convenient with the metro right at our doorstep and the city center just around the corner. We strive to provide a comfortable and enjoyable experience for all our guests, and we're delighted that we could meet your expectations. Thank you for choosing us, and we hope to have the pleasure of welcoming you back again soon!
This property is close to everything. Its on Grand Via. Roof top view is awesome!
Cindy
Stayed 3 nights in Mar 2024
Response from Macarena's Team ;) on 24 Mar 2024
Dear Cindy,Thank you for sharing your experience! We're thrilled to hear that you found our property conveniently located on Grand Via and enjoyed the awesome rooftop view. We strive to provide our guests with memorable experiences, and we're delighted that you had a great time. We hope to welcome you back for another enjoyable stay soon!
Dear Lee, We're glad to hear that you enjoyed our great location! Thank you for your feedback. We hope you had a wonderful stay and that we'll have the pleasure of welcoming you back in the future.
Hello Rebecca, We're thrilled to hear that you found our staff helpful and friendly! Providing excellent service is our top priority, and we're delighted that we could make your stay enjoyable. Thank you for your kind words, and we hope to welcome you back again soon!
This hotel is amazing, decor, location, amazing rooftop loved it
Yumi
Stayed 1 night in Feb 2024
Response from Team Macarena :) on 31 Mar 2024
Dear Yumi,Thank you so much for your wonderful review! We're thrilled to hear that you found our hotel amazing, from the decor to our prime location. We're delighted that you enjoyed our amazing rooftop as well. Your kind words mean a lot to us, and we can't wait to welcome you back for another amazing experience!Warm regards,
Response from Equipo de Macarena :) on 26 Feb 2024
¡Hola Tania!¡Nos alegra mucho saber que todo estuvo excelente durante tu estancia! Agradecemos tus amables palabras y esperamos tenerte de vuelta pronto!!.
Thank you for your feedback! We're glad to hear that you found your experience satisfactory. If you have any suggestions for how we can improve or if there's anything else we can assist you with, please feel free to let us know. We hope to have the opportunity to welcome you back again in the future!
Excellent hotel - convenient , central to everything, helpful staff, good breakfast.
Thoroughly recommend!!
Tom
Stayed 3 nights in Jan 2024
Response from Macarena´s Team :) on 21 Feb 2024
Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience at our hotel. It's fantastic to know that our convenient location, helpful staff, and delicious breakfast contributed to your enjoyable stay. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back again soon!
Laraissa,Muchas gracias por compartir su experiencia con el resto de viajeros. nos alegra que disfrutara de su estancia con nosotros, proporcionar un descanso de calidad es fundamental para nosotros. Vuelva Pronto ! Reciba un cordial saludo Equipo Macarena
Elvira at reception, the door staff and terrace staff were all very friendly and helpful. It’s perfectly located and the rooms are clean and very unique in design and colour.
AARON
Stayed 4 nights in Jan 2024
Response from Macarena´s Team :) on 21 Feb 2024
Thank you very much for your kind words! We're delighted to hear that Elvira and our team at the reception, door staff, and terrace provided you with excellent service. We're also glad that you enjoyed our hotel's prime location and the clean, uniquely designed rooms. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay!
Another exceptional experience with Room mate hotels round Europe ! This time was the Macarena Gran Via, superb location, excellent staff as usual ( particularly reception team) & nice buffet breakfast .. I really love this chain and will continue book them as and when traveling 👍👍
Amr
Stayed 5 nights in Jan 2024
Response from Macarena's Team ;) on 24 Mar 2024
Dear Amr, Thank you so much for sharing your wonderful experience at Room Mate Macarena Gran Via! We're thrilled to hear that you enjoyed the super location, excellent staff, and delicious buffet breakfast. Your continued loyalty means the world to us, and we can't wait to welcome you back on your future travels. Safe travels and see you soon!
Dear Ana,Thank you for taking the time to share your feedback! We're delighted to hear that you found our hotel very clean, and we appreciate your acknowledgment of our excellent location. We hope to have the pleasure of welcoming you back on your next visit.Best regards,
Very convenient place with great location at Gran Vía. Staff is very helpful
Luis
Stayed 3 nights in Dec 2023
Response from The Macarena Team :) on 21 Jan 2024
Dear Luis,Thank you so much for your kind words! We're thrilled to hear that you found our location at Gran Vía very convenient. It's especially heartening to know that our staff was incredibly helpful during your stay. Their dedication is a crucial part of our hospitality, and we truly appreciate your recognition. We look forward to welcoming you back and providing another exceptional experience.Warm regards,
Absolutely gorgeous hotel with a very helpful staff!
Dodi Annette
Stayed 1 night in Dec 2023
Response from Macarena Team :) on 21 Jan 2024
Dear Dodi Annette,Thank you so much for your kind words! We're thrilled to hear that you found our hotel absolutely gorgeous, and we appreciate your compliments on our helpful staff. It's wonderful to know that you had a positive experience. If there's anything specific you loved or if you have any suggestions, please feel free to share. We look forward to the pleasure of welcoming you back.Best regards,
Nuestra estadía en Room Mate Macarena fue excelente. El hotel está céntrico. Las facilidades muy limpias y el personal muy amable. Cuando regrese a Madrid, definitivamente me volvería a hospedar (pero optaría por una habitación con balcón para que haya más claridad dentro del cuarto).
Zuheily
Response from Equipo Macarena :) on 22 Dec 2023
Estimada Zuheily,¡Gracias por compartir tu experiencia positiva en Room Mate Macarena! Nos alegra saber que tu estadía fue excelente y que disfrutaste de nuestra céntrica ubicación, instalaciones muy limpias y un personal amable.Si hay algo más en lo que podamos ayudarte o si tienes alguna preferencia específica para tu próxima visita, no dudes en informarnos. Esperamos verte pronto en Madrid.
Dear Andrew,Thank you for your kind words! We're delighted to hear that you enjoyed our great location and experienced the friendliness and helpfulness of our staff. We look forward to welcoming you back!Best regards,