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Reviews of Mackay Rose Motel

3 out of 5
Mackay Rose Motel
164 Nebo Road, West Mackay, QLD

Reviews

8.2

Very good

Rating 10 - Excellent. 51 out of 117 reviews" "
Rating 8 - Good. 41 out of 117 reviews" "
Rating 6 - Okay. 13 out of 117 reviews" "
Rating 4 - Poor. 6 out of 117 reviews" "
Rating 2 - Terrible. 6 out of 117 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lynette

What a great place
Stayed 1 night in May 2024

6/10 Okay

Deirdre

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room not 5 star rating , needs maintenance and fridge wasn’t working well but was attended to after we arrived at the motel. Breakfast inc in fee was a choice of boxed cereals , toast and spreads and self serve made pancakes and tea coffee , not wonderful. We won’t stay there again.
Stayed 2 nights in Feb 2024

4/10 Poor

Steven

Stayed 6 nights in Feb 2024

8/10 Good

Cherie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
A great place for the family for 2 nights. Breakfast of toast, cereal, pancakes and coffee were supplied. The room was clean amd comfortable and the pool was really nice.
Stayed 2 nights in Feb 2024

6/10 Okay

Steven

Stayed 6 nights in Jan 2024

8/10 Good

Brenton

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Ivy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Miyuki

Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Jodi

Stayed 1 night in Jan 2024

8/10 Good

Kev

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and clean
Stayed 1 night in Nov 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities
Even though this was on the maan road i didn't hear any road noise at night time
Stayed 1 night in Oct 2023
Response from Manager on 2 Nov 2023
Hi Simon, We are glad to hear you got a good nights rest. We look forward to having you stay again.

8/10 Good

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and tidy. Undercover parking. Quite. Friendly staff and great service. Will book again
Stayed 2 nights in Oct 2023
Response from Manager on 2 Nov 2023
Hi Joshua, We are glad you enjoyed your stay, we look forward to hosting you again in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Oct 2023
Response from Manager on 2 Nov 2023
Hi Linda, We are glad you enjoyed your stay here with us at the Mackay Rose, we look forward to having you in house again.

4/10 Poor

Sheryl, Colosseum

Stayed 2 nights in Sep 2023

8/10 Good

Vincent

Liked: Cleanliness
Basic motel room bit tired But ok for the price Can’t expect too much at a budget motel
Stayed 2 nights in Aug 2023

2/10 Terrible

Rodney

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please contact me immediately because you stuffed up the booking and didn't stay there
Stayed 1 night in Aug 2023
Response from Jack on 3 Aug 2023
Good Afternoon,We did not "stuff up" the booking, You informed us on the day of check in that you had not only mistakinlgy booked out motel but also booked in the wrong town.I'm Sorry but this is most unusual and we will not be able to assist further.ThanksJack

2/10 Terrible

melanee

Disliked: Cleanliness, property conditions & facilities
When I stayed at the rose Motel I woke up at 4am to find the entire room was flooded after heavy rainfall and it was freezing. I waited for the office to open in the morning and went to the front desk to advise them, they simply asked was the roof leaking I explained no and they they're response was I'll check it out. No apologies no refund. I later realised that not only was my entire handbag wet but so was all the contents in it purse, paperwork etc. I contacted them again by phone and asked if they had checked the room. They said no but that they were informed by the cleaners that, that room had a shower leak. I once again stated this wasn't the case the room flooded from rain. They again replied they would check it out, never offered a tefund or compensation for my damaged property I would never ever stay at this property again. Not only that the rooms had not beencleaned properly beforehand. I wasn't the only guest there with an apparent shower leak either. If you looking for sewhere in Mackay to stay I would avoid this Motel! Dirty, poor customer service amd my property was damaged

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Old but very clean
Stayed 1 night in Jul 2023

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Old but clean with breakfast included.
Stayed 1 night in Jul 2023

6/10 Okay

Charmian

Travelled with partner
Ok. No information in the room on what was available, ie wifi, breakfast and where to get it. No window glass just wooden slats, no privacy curtains, so if you want fresh air you don't get privacy.
Stayed 1 night in Jul 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
It provided exactly what I needed for my stay in Mackay
Stayed 1 night in Jul 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023

6/10 Okay

Samantha, Conway

Travelled with family and small children
Liked: Cleanliness, staff & service
The staff were friendly and welcoming. The included breakfast was yummy, a nice variety of toast, cereal, pancakes and juice. The rooms were dated but for the price definitely worth it. My bed didnt have wheels at the head of it so it was on a noticeable angle, i improvised and made some adjustments to make sure i was sleeping level. the bed was comfy enough and the room was otherwise clean and a reasonable size
Stayed 1 night in Jul 2023

8/10 Good

Edana

Disliked: Staff & service
Basic place suitable for quick stay
Economical stay was ok. We went for breakfast at 8.30am but there were a lot of crumbs and untidy looking. We couldnt find pancakes or many options at that time. The young guy didnt ask if we needed anything. The oldee guy at check in was friendlier.
Stayed 1 night in Jun 2023

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners of this motel were just lovely. We had a scrumptious dinner at the restaurant. Overall great place to stay and excellent value.

8/10 Good

Mike

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2022

6/10 Okay

Neil

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Parking at this motel is terrible. You cannot park in front of your room if you are out the back.. but room was great and heeps of room and very clean
Stayed 2 nights in Oct 2022

8/10 Good

Graeme

Business traveller
Liked: Cleanliness, staff & service
Neat rooms Lynda and John put on a great feed at good prices Try the Rib eye cooked to perfection
Stayed 1 night in Oct 2022

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful accommodation, we recommended!
We had a wonderful time here and we appreciate how we were welcomed upon our arrival. We recommend this motel and look forward to when we can stay again.
Stayed 1 night in Oct 2022

4/10 Poor

Robert

Business traveller
Liked: Staff & service
The owners of this property are very nice. However, the rooms have wood slats instead of windows and all of the cigarette smoke and noise flowed through my room. It was difficult to sleep and at 4:15am I was woken up for the day just by someone getting into their ute. Since there's no windows to block the noise, it was like I was sleeping in the parking lot. Would not recommend for anyone who needs to go to bed early for an early rise.
Stayed 1 night in Sep 2022
Response from Lynda Mifsud - owner mackay rose motel on 1 Oct 2022
we have different room types and we do have rooms with glass windows - as it was a very busy time with school holidays and Mackay was fully booked out that night -as you know - you got the last room and only because I had a cancelation late at 8pm and you got in later yourself. there were workers leaving early in the morning which can't be helped I'm sorry

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly service
Stayed 1 night in Sep 2022

8/10 Good

Denyse

Stayed 1 night in Sep 2022

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean a room with comfortable bed Close to pub and shops
Stayed 1 night in Sep 2022

8/10 Good

Duane

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Nice motel
Stayed 1 night in Aug 2022

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, rooms have fans as well as aircon, so you can turn the aircon off at night and stay cool with the ambient cooledvair, clean, quiet, pool, friendly, breakfast in the dining room, great sized tv.
Stayed 1 night in Feb 2022

10/10 Excellent

Mosese

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners are great hosts. Great feed as well at their restaurant too
Stayed 1 night in Nov 2021
Response from Lynda Mifsud - owner mackay rose motel on 15 Nov 2021
thank you for the great review - lovely family

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money motel
The motel was exactly what we needed. Clean, comfortable with a nice self service breakfast included.
Stayed 1 night in Jun 2021
Response from Lynda Mifsud - owner mackay rose motel on 5 Aug 2021
thank you for staying with us

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were awesome Needs some flyscreens on windows but otherwise terrific
Stayed 5 nights in May 2021

2/10 Terrible

Judy, Brisbane

Business traveller, Travelled with pets
Disliked: Staff & service
They advertise as pet friendly however we got an abusive call demanding we pay $100 cleaning fee after we had our cat there. Threatened with lots of stuff.
Stayed 1 night in Jan 2021

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal stopping point on the Bruce Highway
A wonderful stay, this motel was ideal for a overnight stop on my way to Cairns. It is conveniently located on the Bruce Highway, spotlessly clean and great value for money.
Stayed 1 night in Dec 2020
Response from owner on 11 Jan 2021
thank you for the lovely review

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Check in was easy and the owner was very friendly. Beds are very comfortable.
Stayed 1 night in Jun 2020
Response from lynda mifsud owner/manager on 30 Jun 2020
thank you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly and affordable accommodation, look forward to our next visit.
Stayed 2 nights in Apr 2020
Response from lynda mifsud owner/manager on 30 Jun 2020
thank you

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
clean & tidy &comfortable bed,could do with suction fan in toilet and shower area.
Stayed 2 nights in Dec 2019

8/10 Good

Toni

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2019
Response from lynda mifsud owner on 10 Sept 2019
thank you for staying with us

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and a great orice
Always very friendly service is excellent the motel is close to the CBD in Mackay and beds are extremely comfortable.
Stayed 1 night in Aug 2019
Response from lynda mifsud owner on 27 Aug 2019
thank you for the awesome review - appreciate it

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service, rooms were clean and food was amazing 😊
Stayed 1 night in Aug 2019
Response from lynda mifsud owner on 27 Aug 2019
thanks for the awesome review see you again soon thanks Lynda mifsud

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from lynda mifsud owner on 27 Aug 2019
thanks again for the great review