1 bedroom, premium bedding, free minibar, in-room safe
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Reviews of Mahali Mzuri

5 out of 5
Mahali Mzuri
Motorogi Conservancy, Maasai Mara

Reviews

9.8

Exceptional

Rating 10 - Excellent. 8 out of 9 reviews" "
Rating 8 - Good. 1 out of 9 reviews" "
Rating 6 - Okay. 0 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 0 out of 9 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Trinh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal
Impeccable service from check in to check out. Their attention to detail is unparalleled. The staff is extremely friendly and courteous. Truly a five star experience. Definitely would come back again and recommend to everyone.
Stayed 3 nights in Nov 2019
Response from Mahali Mzuri on 9 Dec 2019
Dear Trinh, I wanted to drop you a very short note to say a very big thank you for your 5 out of 5 rating of Mahali Mzuri. Needless to say, we’re so proud of the very special retreat we have here in the Maasai Mara and I’m so pleased that your stay with us was worthy of a full five. We very much appreciate you recommending to others and hope we have the opportunity to welcome you back again in the future. Kind Regards, Wilson Odhiambo General Manager Wilson.Odhiambo@mahalimzuri.virgin.com

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just WOW. This place is best-in-class!
We hesitated to book on hotels.com for a Kenya safari but it was a flawless experience. Game drives/guides at Mahali were so kind and every staff welcoming to our every request however minor. We are picky about wines and food and this camp far exceeded our expectations. The Virgin/Richard Branson association gives Mahali an edge on well trained staff vs other camps we visited in Kenya and S. Africa. We always want aircon for sleeping and we’re worried about open tents but honestly the air temps were perfect in September when we visited. Slept like kings here. We saw lions elephants leopards giraffe just no rhino in The conservancy. Other than that this was a perfect stay and compared to other quotes of rates from other camps Mahali Mzuri was expensive yes for our budget but in comparison was a great value booking directly online and the staff emailed with us directly readily before and after booking for any questions.
Stayed 3 nights in Sep 2019

8/10 Good

Faryal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hospitality
Wonderful hospitality at the camp. Great team that go out of the way to ensure every comfort and beyond. Amazing spa area and treatments. Tents could be improved in line with others in terms of beds and cooling as it got very hot. Twin beds were smallish but comfortable. Great linen n towels. Betty our guide was super as was Cosmos who served us and took care of every need. Camp’s laundry service is excellent. Small touches like the send off song and dance and considerate touch like arranging a birthday cake was so wonderful. Really thankful. The pool facilities were great and the overall camp area is really well located. I wish their lobby or lounge area was more welcoming in terms of seating. But it’s good even now. I loved my stay overall. Any small glitches were quickly addressed and fixed. Would stay here again!
Stayed 3 nights in Mar 2019
Response from Wilson on 2 Apr 2019
Dear Faryal, Thank you for taking the time to share your wonderful review following your stay with us here at Mahali Mzuri. I know we’ve already spoken directly and I have addressed your suggested improvements, all of which we have taken onboard, but I wanted to acknowledge your review here too. Thank you so much for all of your amazing comments about your experience and especially about our team, I know how much it means to them to hear such lovely feedback, so thank you. We hope we have the opportunity to welcome you back to Mahali Mzuri again soon. Kind Regards, Wilson Odhiambo General Manager Wilson.Odhiambo@mahalimzuri.virgin.com

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2019

10/10 Excellent

Sunni, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A new meaning to all inclusive
The hotel was above my expectation. They cater from everything from having drinks on tap from the moment they picked us from the air strip all the way to the inclusive laundry service and sun tan lotion. You could literally go here with so little as they have everything ready for you. The game drives were excellent and we were walking the Mara whenever we got the chance, encouraged by the guide to do so when he knew it was safe. The location of the lodge is excellent and we saw a lion hunt from the deck on the last day! What more can you ask for. Truly magical....
Stayed 3 nights in Dec 2017

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best way to do a Maasai Mara safari
Absolutely faultless in every aspect. Best way to experience the Maasai Mara if you want to see lots of game, relax and eat well. Staff was brilliant and helpful
Stayed 3 nights in Sep 2017

10/10 Excellent

Camilo, Bogota, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing.
Went with my wife to Mahali Mzuri to celebrate our honeymoon. From the very beginning everything was wonderful. Hotel staff (special mention to Dixon, Anna and Bob) always made sure everything was perfect. The facilities and rooms of the hotel are unbelievable, same as the location where we were able to see lions, giraffes, zebras from our room! Thank you!

10/10 Excellent

FU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect. It will come again.Everything is good, food, room, service, and most important is to see the animals, even in June, still see a lot of animals, our guide is the best!
Stayed 2 nights in Jun 2018
Response from Wilson on 5 Jul 2018
Dear FU, Thank you for taking the time to share such a perfect review! It was a pleasure to welcome you to Mahali Mzuri and we were delighted to hear how much you enjoyed the service, food, setting and game drives. Our favourite part was hearing that you will be back to see us again, we cannot wait to welcome you back! Kind Regards, Wilson Odhiambo General Manager Wilson.Odhiambo@mahalimzuri.virgin.com

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort