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Reviews of Kaani Palm Beach

4 out of 5
Kaani Palm Beach
Ziyaaraiy Magu Road, Maafushi, Kaafu Atoll

Reviews

8.4

Very good

Rating 10 - Excellent. 46 out of 87 reviews" "
Rating 8 - Good. 23 out of 87 reviews" "
Rating 6 - Okay. 10 out of 87 reviews" "
Rating 4 - Poor. 1 out of 87 reviews" "
Rating 2 - Terrible. 7 out of 87 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Anik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“Pleasant Stay.” Positive Points: 1. Amazing view from the balcony (top floor). 2. Wonderful location (travel-friendly crowd). 3. ⁠Staffs of the restaurant were well-trained. Negative Points: 1. The difference of the room rate from one website to another (or direct rate from the property) is huge. 2. ⁠Staffs of the reception should be professional.
Stayed 3 nights in Apr 2024

6/10 Okay

Louis

Stayed 3 nights in Dec 2023

6/10 Okay

Al

Stayed 5 nights in Jun 2023
Response from wasu on 17 Jul 2023
Thanks for your stay with Kaani.Please come again!!

10/10 Excellent

Hassan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The sea view is beautiful
Stayed 1 night in Jun 2023
Response from wasu on 21 Jun 2023
Dear Guest,Thanks for your stay with Kaani Hotels.Please visit again!Wasantha / Reservations

8/10 Good

Dilini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in May 2023
Response from WASU on 2 Jun 2023
Thank you for your stay with Kaani.Please visit again!

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff is amazing, helpful and very attentive: it was wonderful experience staying there. Breakfast was delicious with lots of variety and we went on 4 excursions with Kaani team and everything was fantastic! Well organized, on time, and again, wonderful staff! Certainly recommend.
Stayed 7 nights in Apr 2023
Response from wasu on 6 May 2023
Dear Anita,Thanks for your stay with Kaani.Please come again!Have a great day!Wasantha / Reservation Team

8/10 Good

Lorraine, Glasgow

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We stayed here for 9 nights, celebrating our 20th anniversary! PROS: staff - some staff members (Karim in the restaurant) go above and beyond, excursions were fantastic - we done snorkeling with sharks and the turtles, both were brilliant, the staff running these excursions are amazing and do absolutely everything in their power to make sure you have the best experience, a la carte dining is exceptional, pool, spa etc were all great, I'd recommend having a massage while you're here. CONS: our bedding was not changed once, housekeeping was quite basic, our room was tiny (city view 2905) as was the balcony-not the room shown on expedia, the minute you arrive you're bombarded with excursion options - which were massively oversubscribed, the shower pressure in our room was a poor, there was a terrible smell, we asked them to look at this and they sent someone up who turned it on and said its ok and left. Whilst out one night a storm hit, on return to our room there was puddles of water on the ledge above the bed, mattress, bedding was soaked, maintenence came up climbed outside and pointed out where water was coming in, said they'd sort it, but no mention of wet bed, my husband said no this was the last straw we want moved, the boy that came to take us to the new room was really rude basically indicating we'd done it! New room was huge, shower pressure perfect, huge balcony and the same as on expedia! We did have a great time, its a lovely hotel and we'd come back.
Stayed 9 nights in Apr 2023
Response from wasu on 27 Apr 2023
Thanks for your stay with KAANI.

2/10 Terrible

Rayan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2023
Response from wasu on 15 Mar 2023
Thanks for your stay with Kaani

2/10 Terrible

Rayan

Stayed 1 night in Mar 2023
Response from wasu on 10 Mar 2023
Thanks for your stay with kaani.

10/10 Excellent

Deborah

Stayed 6 nights in Jan 2023
Response from wasu on 10 Mar 2023
Thanks for your stay with Kaani.

8/10 Good

Joyce

Stayed 4 nights in Nov 2022
Response from WASU on 7 Dec 2022
THANKS FOR YOUR STAY WITH KAANI.PLEASE COME AGAIN!

4/10 Poor

MOHAMMED RAFI

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2022
Response from wasu on 11 Oct 2022
thanks for your stay with Kaani

10/10 Excellent

Amira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have just returned to Canada after my stay at Palm beach hotel. I had a great vacation thanks to the efforts of the Palm beach staff and especially Magic (ask for him). The room was clean and the food was good. I tried almost all the excusrions they had and I was very happy that I gave it a try as I enjoyed every single one ( Hasan will take amazing pictures of you ). I strongly recommand this hotel.
Stayed 5 nights in Sep 2022
Response from wasu on 11 Oct 2022
Dear Amira,Thanks for your stay with Kaani.Please come again!Wasantha / Reservations

2/10 Terrible

Rwan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Aug 2022

8/10 Good

Alex

Stayed 5 nights in Jul 2022

6/10 Okay

Cade Aniseto

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was probably the best hotel for the amount of money we paid. Its definitely not luxurious or anything. There is no AC except in the hotel room. The food buffet is terrible, wet bread, rice and chicken every day. The breakfast doesn't even have real bread, ham and cheese or anything like that. Its better to just book the hotel and eat in the restaurants right next to it. The bed was very comfortable and the room was clean.
Stayed 7 nights in Jul 2022
Response from wasu on 20 Jul 2022
Dear Guest, Thanks for your stay with Kaani. Please come again! Wasantha / Reservations.

8/10 Good

Zsolt

Stayed 8 nights in Jun 2022
Response from WASU on 5 Jul 2022
THANKS FOR YOUR STAY WITH KAANI.

8/10 Good

Vivian, Jos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Things that I liked: staff responsiveness, room size, comfy bed and pillows, internet speed and connectivity. Things that I didn't like: the buffet didn't have enough varieties, the bath towels were not fresh and overly recycled. These could be better.
Stayed 2 nights in May 2022
Response from wasu on 17 Jun 2022
Dear Sir / Madam, Thanks for your stay with Kaani. Please come again! Wasantha / Reservations.

6/10 Okay

Kamalika

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great Property poor staff focus - Customer Service
Great property for an open island stay Excellent location with options for sports activities and restaurants very close to the hotel The hotel has its private beach, well maintained & great view from the hotel Customer service needs a complete revisit. Due to the dominant position of Kaani Palm hotel, staff only focused on add-on sales but not focused on customer service. Poor communication skills lead to staff becoming too argumentative and over-explaining why requests or services can not be provided rather than helping customers. Issues faced: - When we booked almost 3 month+ early, we requested all 3 rooms to be next to each other. No acknowledgment at the time of check-in and the staff explained too long why the request is a request and should not have expected it to be honored rather than look for it. - Poor check-in experience since it took almost half an hour for the front desk to check in as they fumbled over each other to check in. - The TV did not work for 3 days (in our 3 rooms booked) and none of the staff solved it after continuous complaints each day. (Probably this is because each connection cost money and staff was not interested to hence solve it) - Specific office staff (Kadir) assigned for our 3 rooms- once he got the tip after dropping our first day. Only checked once for booking excursions but any issue was reported he just ignored We used iCom company (close to resort) for transportation and water excursions (much cheaper & excellent)
Stayed 3 nights in May 2022
Response from Danura , Front Office Manager on 17 Jun 2022
Dear Manu Greetings From Kaani Hotels ! We would like to thank you for your feedback. We take note of your comments with much concern. However Needless to say that we were left puzzled when we saw your comment on our page about the service generally acclaimed by our guests. It is always appreciated to have sincere feedback from our guests’ overall hotel experience. Answering the point · Same floor rooms requirement o Please note we are trying our best to accommodate the special requests and due to high occupancy we couldn’t allocate your three rooms are next to each other. but to make you satisfy we have allocated 02 rooms next to each other(room numbers was 1604 and 1605 ) and we must admit that we place a lot of effort into providing superior service to all our guests at all times, but after reading your feedback we understand regretfully that there have been some abnormalities which we are unable to make satisfied even after our best effort. · The TV did not work for 3 days (in our 3 rooms booked) and none of the staff solved it after continuous complaints each day. (Probably this is because each connection cost money and staff was not interested to hence solve it) – o As a group of hotels, we fulfilled all the facilities which supposed to have. We Please note we are based on an island and might be a weather problem and we can provide an only a limited number of channels for all our guest rooms .also as you have requested we are unable to provide all the TV channels with including your room charges with free of cost. The specific office staff (Kadir) was assigned for our 3 rooms- once he got the tip after dropping our first day. • Needless to say that we were left puzzled when we saw this and giving tips are not mandatory. we are treating all our guests equally and regret to inform you that we are unable to give special treatment as you required because of tips. Transportation and water excursions are much cheaper outside · We hope you have chosen Kaani Hotels for your overnight stay due to the quality of service, and safety, after reading customer feedback and the environment. Also as always, Kaani follows the standard and safety of all our guests and I believe you cannot compare our quality of service with other companies. Anyhow, we are there to serve you when you come back to Maafushi.

10/10 Excellent

Norma, Kearns

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really the hotel, it is in front of the best beach on the island (bikini beach), food is okay and Tours are fun. The hotel is very small but well maintained. Rooms are medium size and very clean and comfortable beds. Drinking bottle Waters given everyday. Staff is very nice, helped to get my luggage from the airport the next day. Area is nice, whole are is safe to walk at night. The island is very small and can see it all in 20 mins. Kaani hotels are a chain with few hotel in the island, next to each other. I have stayed in another one before but this one is defiantly worth paying the extra money. I really recommend this hotel and I would stay here again if I come back. I would probably do tours and meals outside just because are cheaper but the hotel has the convenience of having it right there without leavings the property.
Stayed 5 nights in May 2022
Response from wasu on 17 Jun 2022
Dear Sir / Madam, Thanks for your stay with Kaani. Please come again! Wasantha / Reservations.

10/10 Excellent

Suhasini

Stayed 3 nights in May 2022
Response from wasu on 28 May 2022
Thanks for your stay with Kaani. Please visit again!

6/10 Okay

simon

Stayed 1 night in May 2022
Response from wasu on 24 May 2022
Thanks for your stay with Kaani.

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from wasu on 17 May 2022
Dear Guests, Thanks for your stay with Kaani. Please come again! Wasantha / Reservations

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing experience with Kaani Palm, location, staff, food, activities and the spectacular view are just exceptional. Highly recommended!!! To Cherry, Rami and Michael thanks to you guys!
Stayed 2 nights in May 2022
Response from wasu on 17 May 2022
Dear Guests, Thanks for your stay with Kaani. Please come again! Wasantha / Reservations

10/10 Excellent

Kristopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience. Friendly staff, very clean. A
Stayed 11 nights in Mar 2022
Response from wasu on 20 Mar 2022
thanks for your stay with us.

2/10 Terrible

Shyla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like anything about this property they should be fined for false advertising about their facilities. The biggest rip off and dump.
Stayed 5 nights in Mar 2022
Response from wasu on 28 Mar 2022
Thanks for your stay with Kaani. Appreciate, it if you could write more about your stay.

10/10 Excellent

Shaffie

Stayed 5 nights in Mar 2022
Response from WASU on 3 Apr 2022
THANKS FOR YOUR STAY WITH KAANI, HOPE TO SEE YOU AGAIN. KAANI TEAM

10/10 Excellent

DEBRA

Stayed 8 nights in Jan 2022
Response from wasu on 31 Jan 2022
Hello, Thanks for your stay with us. Please come again. Wasantha / Reservations

6/10 Okay

Chaitu

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Dinner buffet is worst even can’t eat one single item also
Stayed 1 night in Jan 2022
Response from WASU on 15 Jan 2022
THANKS FOR YOUR STAY WITH KAANI

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was what I expected, which is good. Slightly short on sunloungers, but if you are out early....
Stayed 6 nights in Dec 2021
Response from wasu on 4 Jan 2022
Hello, Thanks for your stay with us. Please come again! Best Regards,

10/10 Excellent

Luis C

Stayed 2 nights in Dec 2021
Response from wasu on 4 Jan 2022
Dear Guest, Thanks for your stay with Kaani. Please come again!

10/10 Excellent

Maura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing, comfortable holiday on a lovely island
I chose this hotel initially because most of the other hotels were either booked or charging exorbitant rates. I wanted a comfortable room with a beautiful view and was not disappointed. The customer service here was top notch and everyone was very friendly - especially Cherry (spelling?) who greeted us at the port. Everyone smiled and went out of their way to say hello, and many remembered my name after the first encounter. However, they also respected my privacy. The room was also clean, affordable and a very good bargain. The island is a dry island as there is a local populations, but I am not a drinker so didn't mind. I would stay here again, and recommend the hotel and island. They also ran some nice excursion tours with friendly and professional staff.
View from room
View of hotel from beach
Stayed 5 nights in Dec 2021
Response from wasu on 27 Dec 2021
Dear Guest, Thanks for your stay with us and for writing positive feedback. Please come again! Wasantha / Reservations

8/10 Good

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great experience , nice location.
Stayed 5 nights in Dec 2021
Response from wasu on 19 Dec 2021
Hello, Thanks for your stay with Kaani. Please come again! Kind Regards, Wasantha/ Reservations team.

10/10 Excellent

Simony

Stayed 3 nights in Nov 2021
Response from wasu on 28 Nov 2021
Dear Guest, Thanks for your stay with Kaani. Please come again! Wasantha/ Reservations

10/10 Excellent

mohammad

Stayed 4 nights in Nov 2021
Response from wasu on 18 Nov 2021
Hello, Thanks for staying with us. Please come again! Have a good day! Wasantha/ Reservations

2/10 Terrible

Mariz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
It was horrible , the food was full of flies room was not good, late check in, the reception guy was so rude , not recommended at all
Stayed 5 nights in Nov 2021
Response from wasu on 18 Nov 2021
thanks for staying with us and writing your feedback

10/10 Excellent

Ibrahim

Stayed 13 nights in Oct 2021
Response from wasu on 18 Nov 2021
Dear Guest, Thanks for your stay with us. Hope to see you again! Kind Regards, Wasantha / Reservstions

8/10 Good

Ramesh Chandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from wasu on 13 Nov 2021
dear guest, Thanks for your stay with Kaani. Hope to see you again! Wasantha / Reservations

8/10 Good

Mario

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and clean! Rooms are very modern and the food at the buffet was good. The hotel was a perfect location and has its own beach. If you’re island hopping, you have to get a PCR test at each island before you head to the next which we didn’t know until we got there. Staff was friendly and be ready for ‘island life’ as things are slower paced and sometimes unorganized but works out. Overall great experience!
Stayed 2 nights in Nov 2021
Response from WASU on 7 Nov 2021
Dear Guest, Thanks for your stay with us writing your feedback. Please come again! Wasantha / RESERVATIONS

10/10 Excellent

JESSICA

Stayed 6 nights in Oct 2021
Response from wasu on 4 Nov 2021
Thanks for your stay with us. Please come again. Wasantha / Reseervations

6/10 Okay

salah

Stayed 9 nights in Oct 2021

8/10 Good

anand

Stayed 3 nights in Oct 2021
Response from wasu on 30 Oct 2021
Dear Guest, Thanks for your stay with us. Please come again. Wasantha / Reservations

10/10 Excellent

Russell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, well thought out. Property was vey clean, staff were courteous and very helpful. Fully recommend!
Stayed 3 nights in Oct 2021
Response from wasu on 15 Oct 2021
Hello, Thanks for your stay with Kaani. Please come again! Best Regards, Wasantha / Reservations

10/10 Excellent

Sanjay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from wasu on 19 Sept 2021
Dear Guest, Thank you for choosing Kaani Palm for your holiday destination. Hope to see you again! Wasantha / Reservations

8/10 Good

saud

Stayed 5 nights in Aug 2021
Response from wasu on 19 Sept 2021
Dear Guest, Thanks for stay with Kaani Palm Beach hotel. Please come again! Wasantha / Reservations

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maafushi Gem
Spent 2 days at this hotel in late August 2021. Check in was seamless and we had access to our room before 2p check-in time. Room was spacious with very comfortable king bed, complemented by clean, large bathroom. Inclusive breakfast offered large selection of foods for western and eastern palettes. Perfect beachfront location and rooftpp infinity pool with gorgeous view made our stay even more wothwhile. Very good experience overall.
Stayed 2 nights in Aug 2021
Response from wasu on 30 Aug 2021
Dear Guest, Thanks for staying with Kaani and writing your feedback. hope to see you again! Best Regards, Wasantha / Reservations

10/10 Excellent

Satyam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property right on beach
Stayed 2 nights in Aug 2021
Response from wasu on 30 Aug 2021
Dear Guest, Many thanks for your stay with us. Please come again. Best Regards, Wasantha / Reservations

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great!
Stayed 5 nights in Aug 2021
Response from wasu on 30 Aug 2021
Dear Guest, Thanks for your stay with us. Please come again. Best Regards, Wasantha/ Reservations

10/10 Excellent

Aissa

Stayed 6 nights in Jul 2021
Response from wasu on 19 Sept 2021
Dear Guest, Thanks for your stay with Kaani Hotels. Hope to see you again! Wasantha / Reservations