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Reviews of Hôtel Perrin

4 out of 5
Hôtel Perrin
9 rue de Strasbourg, Luxembourg City

Reviews

8.8

Excellent

Rating 10 - Excellent. 315 out of 622 reviews" "
Rating 8 - Good. 237 out of 622 reviews" "
Rating 6 - Okay. 51 out of 622 reviews" "
Rating 4 - Poor. 11 out of 622 reviews" "
Rating 2 - Terrible. 8 out of 622 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Travelled with family
Excellent location for sightseeing. Many restaurants close to the hotel. Construction outside the hotel but no noise inside. Beautiful old hotel with lovely decorations. Friendly staff.
Stayed 1 night in May 2024
Response from Emmanuel Baleba Front Office Manager on 15 May 2024
Thank you very much for sharing your review and feedback regarding your recent experience at The Hotel Perrin.I am delighted to read how much you enjoyed your stay with us and appreciated the service provided by team members, especially Gianni. it was a pleasure hosting you, and we look back forward to welcome you in future. Best Regards,

10/10 Excellent

Saji, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Perrin Team on 11 May 2024
Dear Saji,Thank you for your ratings. See you soon.

10/10 Excellent

Rogelio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta fue una reservación de última hora. Llegó el vuelo a Luxemburgo y de ahí tomamos un tren hacia Alemania, pero como había un paro, nos regresaron a medio camino. Decidí reservar este hotel por la cercanía a la estación de trenes. Gran sorpresa! Un lugar acojedor, el personal muy amable. En el lobby tienen croissants (muy ricos) y agua. Las habitaciones muy cómodas. Te incluyen unas pantunflitas que se agradece mucho. En fin, es un muy buen hotel con excelente ubicación.
Stayed 1 night in Mar 2024
Response from Hôtel Perrin Team on 1 May 2024
Estimado Rogelio,Gracias por tu reseña. Esperamos darle la bienvenida nuevamente en el futuro.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy, the staff was so friendly, and the bed was comfortable. The only downside was being able to hear the airplanes take off at night but they stopped early enough for me to fall asleep. Overall great stay while I had to wait for my train for the next day!
Stayed 1 night in Apr 2024
Response from Hôtel Perrin Team on 21 Apr 2024
Dear Melissa,Thank you so much for your review and rating.We hope to welcome you again.Best Regards,

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at Hotel Perrin was the best it could be. The staff was extremely nice and helpful. The hotel itself is quaint, having great character, but also covers every need beautifully - a fantastic breakfast option in style and rooms that are cozy and convenient with a great desk, hairdryers and plenty of space. That area of Luxembourg had numerous restaurant options and a close by pharmacy and other shops. The bus stops and train station are within a 5-minute walk making the location ideal. When I go back to Luxembourg City, I will definitely stay there.
Stayed 2 nights in Mar 2024
Response from Hotel Perrin Team on 4 Apr 2024
Dear Stephanie,Thank you for your glowing review of Hotel Perrin! We're delighted you enjoyed our friendly staff, quaint charm, and convenient amenities. We look forward to welcoming you back on your next trip to Luxembourg City!Best regards,Hotel Perrin

6/10 Okay

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to train station Room and especially bathroom was super small Old property Didn’t feel safe outside at night Not recommended for single women
Stayed 1 night in Mar 2024
Response from Hôtel Perrin Team on 31 Mar 2024
Dear Patricia,Thank you so much for your feedback.We apologize for any inconvenience.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely accommodations very close to free city-wide transportation. Well-appointed and very comfortable room. Incredibly friendly host who was more than happy to assist with any questions.
Stayed 2 nights in Feb 2024
Response from Emmanuel Baleba on 14 Feb 2024
Thank you for the amazing 5 stars review.Looking forward to welcoming you backKind regards

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This was a great hotel in a perfect location. Loved it! Very historical and friendly staff.
Stayed 5 nights in Dec 2023
Response from Roshan on 20 Jan 2024
Dear Mr. Steven,Glad to see your lovely review and rating,we hope to welcome you again.Best Regards,Hotel Perrin Team

10/10 Excellent

Thomas

Liked: Amenities, property conditions & facilities
I don't normally leave a review but it is worth informing people of this hotel. It is a charming hotel located on a quiet side-street 3 minutes walking distance from the main train station. I found the guest host/reception to be warm, personable and professional. The bedroom was warm and comfortable. I liked the envelopes and writing paper on the room table! Holding onto the romantic notion that letters are still handwritten. Buffet Breakfast was typically continental and was fine. Not being in the old city, you have two walking routes which give panoramic views across a gorge to the old city and the park below. Of course, all public transport within the city and country us free to use, no ticket purchase is necessary. The location is convenient to take a half-day or full day trip from the train station. I also recommend the dizzying panoramic elevator ride to explore the town of Vauden below the city.
Stayed 2 nights in Jan 2024
Response from Roshan on 20 Jan 2024
Dear Thomas,Thank you so much for your lovely words to describe hotel and Luxembourg city.We hope that you enjoyed your stay, looking forward to welcome you again,Best Regards,Hotel Perrin Team

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy in a good location. Nice friendly staff
Stayed 1 night in Jan 2024
Response from Roshan on 20 Jan 2024
Dear Mrs, Rebecca,Thank you so much for your review and rating.We hope to welcome you again,Best Regards,hotel Perrin Team

10/10 Excellent

hannah

Stayed 1 night in Jan 2024
Response from Roshan on 20 Jan 2024
Dear Hannah,Thank you so much for your lovely review and rating.We hope to welcome you again,Best Regards,Hotel Perrin Team

10/10 Excellent

WENDELL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Roshan on 20 Jan 2024
Dear Wendell,Thank you so much for your lovely review and rating,we hope to welcome you again,Best Regards,Hotel Perrin Team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location
The location of the hotel is excellent. Only a few minutes walk to the train station and bus to/from the airport. Also just about 15 mins to the the main part of the city. We booked a superior twin room, but I don't know what was superior about it. It was clean, but smaller than my friend's room, who also had booked the superior twin. I'm disappointed that breakfast was not included (an additional €20 each). The hotel has a lovely lounge and personnel were very nice. Overall it was a nice hotel to stay in for the weekend.
Stayed 2 nights in Dec 2023
Response from Emmanuel Baleba on 15 Dec 2023
Thank you for taking the time to share with us your experience following your stay.It is with great pleasure to read that overall you were happy with your stay.Looking forward to welcoming you back

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and welcoming. The room and bed were very comfortable. The in-room amenities were perfect.
Response from Hotel Perrin Team on 14 Dec 2023
Dear Amanda,Thank you for your review and the ratings. See you soon.

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay at Hotel Perrin. Comfortable, quiet, well decorated, clean, well located, friendly staff. Wished we could take the place with us to our next stop.
Stayed 1 night in Dec 2023
Response from Hotel Perrin Team on 14 Dec 2023
Dear Luke,Thank you for your review and the ratings. See you soon.

10/10 Excellent

OLIVER

Stayed 1 night in Dec 2023
Response from Hotel Perrin Team on 4 Jan 2024
Dear Oliver,Thank you for your ratings. Happy New Year.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Perrin Team on 14 Dec 2023
Dear William,Thank you for your ratings. Have a nice day.

10/10 Excellent

Ella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - cosy and well decorated. Staff super friendly too
Stayed 1 night in Nov 2023
Response from Hotel Perrin Team on 2 Dec 2023
Dear Ella,Thank you for your review. Have a nice day.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Perrin Team on 21 Nov 2023
Dear Daniel,Thank you for your ratings. See you soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic and clean hotel
Fantastic hotel. Very clean and has everything you need. Private bath, comfortable bed, heating and A/C, a desk, TV. The room was small, but this is expected in this area. Location could not be beat. Right next to the main train station. The hotel is off of a side street so was very quiet as well. Would definitely stay here again. Bargain for the price. Across the street is a great Italian restaurant, and down the street about 2 min walk is a great ramen restaurant.
Stayed 1 night in Nov 2023
Response from Hotel Perrin Team on 19 Nov 2023
Dear Andrew,Thank you for your review. See you again in the future.

6/10 Okay

Vanessa Riley

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff at the hotel were exceedingly kind and polite, and I found them delightful, as well as the entire property very clean. I also thought that the hotel had a bit of authentic charm to it in the main common areas that I really liked. But, I still can only give 3.5 stars due to the condition of the room that I stayed in. The room had such overwhelmingly old, creaky wood floors that I winced as I walked around - I've never made more noise walking across a room in my life. It made the stay feel much less peaceful and getting up in the middle of the night to go to the bathroom was impossible to do quietly, jarring me from sleep entirely. The bed is also on wheels, and with barely a nudge went sliding around. Overall I found the room and amenities a bit shabby and dated (not a single USB outlet, for example, nor a digital thermostat). I chose this hotel for it's proximity to the train station (a three-minute walk!) and some really nice dining options next door, so although I wasn't excessively impressed with the state of the room I stayed in, I do think it's a really solid option for travelers who are just popping into the city for a night, like I was.
Stayed 1 night in Nov 2023
Response from Hotel Perrin Team on 16 Nov 2023
Dear Vanessa,Thank you for your review. Have a nice day.

10/10 Excellent

Yariv

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Perrin Team on 15 Nov 2023
Dear Yariv,Thank you for your ratings. See you soon.

10/10 Excellent

Marcello

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Perrin Team on 12 Nov 2023
Dear Marcello,Thank you for your ratings. See you soon.

8/10 Good

Kylie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel with old charm
A lovely 'old school charm' hotel, we stayed for 1 night and loved our stay with 1 exception, unfortunately our room (102) was above the restaurant/bar and we could hear the chairs dragging on the floor reverberating in our room until midnight and early morning. Had we stayed another night we would have asked to change rooms. We would be happy to stay here again next time we visit Luxembourg as this Hotel has a lovely charm about it. But would choose not to be in this room. Other than this we would happily stay here again.
Stayed 1 night in Oct 2023
Response from Emmanuel Baleba on 2 Nov 2023
Thank you for sharing your feedback following your short stay with us.it was a pleasure for me to learn that you enjoyed your stay with us and remained satisfied with our services and facilities.However, according to your additional comment, please accept my sincere apologies. Let me reassure you that I will share your feedback with our restaurant team to avoid such shortcomings in the future.Please note that our guest satisfaction and feedback are of great importance to us, therefore, I very much appreciate your feedback in order to improve our services. We look forward to your next stay at our property.Kind regards,

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was just amazing! I would recommend this location for the fact it was extremely clean-spotless! The bedding, towels and amenities were above as described on the website. For so many more reasons that won’t allow here, I would recommend this to all my friends, Family and fellow Travelers! The Receptionist/Concierge(s), could not have been nicer or any more accommodating to/for us. Always responded quickly & kindly and made us feel we had known them our entire lives. It is centrally located to most all iconic landmarks & sights. The neighborhood was well lit, easily accessible and we felt very secure & safe. Thank you once again for an amazing experience! Todd & Becky (From Utah)
Response from Roshan on 1 Nov 2023
Dear Todd,Thank you so much for your lovely review and rating.We hope to welcome you again.Best Regards,Hotel Perrin Team

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is really good to explore the city, just close to the main train station. Room was clean and the receptionist very friendly.
Response from Angelo on 30 Oct 2023
Dear Mr. Alberto,Thanks for your review and score.We hope to welcome you soon.I look forward to hearing from you,Best Regards,

8/10 Good

Salla

Stayed 2 nights in Oct 2023
Response from Emmanuel Baleba on 24 Oct 2023
Thank you for your kind review.Looking forward to welcomign you back

10/10 Excellent

Raul, San Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Perrin Team on 15 Oct 2023
Dear Raul,Thank you for your ratings. Have a nice day.

10/10 Excellent

kathleen

Stayed 3 nights in Oct 2023
Response from Hotel Perrin Team on 29 Oct 2023
Dear Kathleen,Thank you for your ratings. Have a nice day.

10/10 Excellent

SUZANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely little hotel
The Hotel Perrin was very lovely. It was had very eclectic decorations - each floor seemed to have a different theme. The room was comfortable and had everything we needed. Very convenient location.
Stayed 2 nights in Sep 2023
Response from Hotel Perrin Team on 8 Oct 2023
Dear Suzanne,Thank you for taking the time to review our hotel. We look forward to welcome you in our hotel soon in the future.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming and helpful staff. Loved the character of the hotel.
Stayed 2 nights in Sep 2023
Response from Emmanuel on 4 Oct 2023
Dear Claudia,Thank you so much for your amazing review. Looking forward to welcoming you in a near future.Kind regards,

8/10 Good

JANICE, Cary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was just a few minutes away from the train station and free City tram transportation. Staff very helpful. It is a quaint hotel, which we were looking for. Older wood floors would creak when walking around. The decor was very interesting too which added to the ambiance. Gianni at the front desk was very helpful. He was always cheerful, greeting us upon our return. We had brought the wrong outlet adapters. They provided a couple for our stay. A huge relief!
Response from Angelo on 29 Sept 2023
Dear Mrs. Janice,Thanks for your review and score.We hope to welcome you again!I look forward to hearing from you,Best Regards,Angelo

10/10 Excellent

Andrea

Stayed 1 night in Sep 2023
Response from Hotel Perrin Team on 29 Sept 2023
Dear Andrea,Thank you for your ratings.

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Very nice decors and well kept hotel. Short walk from train station. We followed Google map and walked through some shady area. Best way is to head north-east from train station on de la Liberté/N3, then left turn onto Rue de Strasbourg. There was no AC, no ironing board in the room. We slept with windows opened and it was very noisy.
Stayed 2 nights in Sep 2023
Response from Roshan on 23 Sept 2023
Dear Megan,Thank you so much for your feedback for improvement of services.We do apologize for Inconvenience,Best Regards,Hotel Perrin Team

10/10 Excellent

Jorgen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly helpful, very nice and super detailed! We had a great experience with everyone we interacted with!
Stayed 2 nights in Sep 2023
Response from Hotel Perrin Team on 9 Sept 2023
Dear Jorgen,Thank you for your review. See you soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky hotel. Enjoyed stay
Stayed 2 nights in Sep 2023
Response from Hotel Perrin Team on 6 Sept 2023
Dear Sir/Madam,Thank you for your review. See you soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel close to the train station
Convenient location 2min walk from the train station. Modern, good standard, clean accommodation. Apparently in an old building with wooden floors so plenty of squeaking to be heard when you move around. My room was facing the inner yard - quiet as a result, but someone smoked inside the courtyard (it was in the evening so not sure if a guest or staff) which was unpleasant. Reception staff welcoming and helpful.
Stayed 1 night in Aug 2023
Response from Hotel Perrin Team on 6 Sept 2023
Dear Mr. Richard,Thank you for your lovely review. Have a nice day and see you soon.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Good location and beds but warm
The hotel is well located and beds were extremely comfortable. However it must be noted there was no AC and thus it is not a good choice for a summer stay as we simply could not sleep due to the stuffiness and temperature in the room. They did provide a fan and staff were all very friendly.
Stayed 2 nights in Aug 2023
Response from Hotel Perrin Team on 28 Aug 2023
Dear Customer,Thank you so much for your lovely review and rating.Best Regards,Hotel Perrin Team

8/10 Good

Jason

It was a good stay. The staff very friendly.
Stayed 2 nights in Aug 2023
Response from Hotel Perrin Team on 27 Aug 2023
Dear Jason,Thank you for your review. Have a nice Sunday.

8/10 Good

COLIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is well located in City Centre and within walking distance of many restaurants and places of interest. Breakfast is very limited and not equivalent to buffet arrangements in many popular hotels. It is very clean and staff is very helpful.
Stayed 2 nights in Jul 2023
Response from Hotel Perrin Team on 1 Aug 2023
Dear Mr. Colin,Thank you so much for your lovely review and rating. We hope to welcome you again.Best Regards, Hotel Perrin Team

4/10 Poor

Christina

Travelled with partner
Disliked: Staff & service
Very noisy hotel, hard to get a restful sleep, especially if the hotel places you on the street side of the building. Even after requesting a quiet room, clerks disregarded request and put us on the second floor, on street side. Clerk repeatedly helped other customers that arrived after us, even though we were already in line, this happened several times. Absolutely misogynistic behavior from clerks and patrons. 3/10 for this hotel.
Stayed 1 night in Jul 2023
Response from Roshan on 29 Jul 2023
Thank you so much for your feedback.we do apologize for your inconvenience stay with us.Best Regards,

10/10 Excellent

Nadine

Stayed 1 night in Jul 2023
Response from Hotel Perrin Team on 4 Jul 2023
Dear Nadine,Thank you for your ratings. Have a nice day.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
A nice, charming and well kept hotel.
Stayed 2 nights in Jun 2023
Response from Hotel Perrin Team on 29 Jun 2023
Dear Sir/Madam,Thank you for your review. Have a nice day.

4/10 Poor

Barbara, South Windsor

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
We booked the same room type at the same time and the same price as our friends, but they had air conditioning and we did not. We called the front desk and were told that only some rooms have AC, and that we had a fan in our room. We did not have a fan. The gentleman sounded incredulous but promised to deliver one. He did fairly quickly, but it was very loud and seemed to have only one setting: high. It was a warm day, and with only one window facing the afternoon sun, our room was hot and uncomfortable. We were told that we couldn't change rooms, and we still paid the same price as our friends who had AC. Otherwise, it was a nice enough hotel. Very close to the train station. Our room was clean (though our friends found mouse droppings in theirs). It was small with a very small shower, but as frequent visitors to Europe, we know that is to be expected. The public areas were charmingly decorated. Breakfast was available, but we chose to go to a nice restaurant in the train station, so can't comment on its quality.
Stayed 2 nights in Jun 2023
Response from Hotel Perrin Team on 27 Jun 2023
Dear Barbara,Thank you for your review. Have a nice day.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is so close to the train station and tram stop. It is extremely easy to get around the city from this location. We interacted with multiple front desk staff, all of whom were kind & helpful. The room was more spacious than we expected and everything was clean and tidy. We felt very relaxed in the space. As soon as we left to our next city we wished we could go back! We will definitely be staying here on our future trips.
Stayed 4 nights in Jun 2023
Response from Hotel Perrin Team on 24 Jun 2023
Dear Sarah,Thank you for your lovely review. Have a nice day.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Excellent experience, available parking at the train station, clean and high attention to detail, very pleasant service.
Stayed 3 nights in Jun 2023
Response from Roshan on 9 Jun 2023
Dear sir/ Madam,Thank you so much for your lovely review and rating.We hope to welcome you again.

10/10 Excellent

selma

Liked: Cleanliness, staff & service, property conditions & facilities
Unique: Croissant, leftover from breakfast, were put in the lobby for all guests (incl. those who didnt have breakfast in their stay) passing by to help themselves. It is a move against food waste and great Italian hospitality at once! Loved the place!
Stayed 1 night in May 2023
Response from Hôtel Perrin Team on 13 Jun 2023
Thank you for your great review

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Hotel Perrin Team on 4 Jun 2023
Thank you for your excellent ranking folowing your stay with us.Looking forward welcoming you for another 10/10 stay.

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great reception. Gianni was friendly, helpful and made me feel welcome. Hotel was an old style grand hotel and well maintained. Room was spacious. Breakfast was good. Even though there were roadworks outside, the noise didn't penetrate room. Hotel felt safe. Unfortunately, there isn't any noise preventing insulation in walls between rooms, so neighbouring guests can be loud.
Stayed 4 nights in May 2023
Response from Hôtel Perrin Team on 4 Jun 2023
Thank you very much for posting such a good comment about the service and in general about the hotel.All the staff is happy to read we are doing a good job and we have made you feel comfortable in your stay at Hotel Perrin Luxembourg.Thanks a lot for your comments of improvement, we are doing our best to take the appropriate measures to avoid these problems in the future. We hope to see you again.Best regards,

10/10 Excellent

Lucely

Stayed 1 night in May 2023
Response from Hotel Perrin Team on 30 May 2023
Thank you for your ratings.