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It was good but internet service was not great, kept going in and out. Rainy day prior so weather could have affected things
Marc
Response from Carole Degioanni - General Manager on 3 Apr 2018
Dear Customer,
Thank you very much for sharing your experience at the Nomad Suites Residence.
I really do apologize about the bad internet connection you've had and I'm looking on that problem from today with my IT Manager.
It is feedback of this nature that encourages us to continually offer even better services to our valued guests such as yourself.
It will be a pleasure to welcome you again for your next stay in Libreville.
Kindest Regards,
Superb hotel especially if on a business trip. Very clean, well prepared food, reasonable internet connectivity. Generally a bit on the expensive side and the gym is definitely wanting.
The staff were otherwise friendly and room service was always prompt and is 24/7. It is also quite close to supermarket which allows you to shop for your own drinks, even food which can be stored in the refrigerator in the room and food heated in the microwave also in the room
We made a group booking for a business trip and were quite disappointed with this hotel. It is quite expensive and therefore one expects a higher quality and fonctionnality. While fairly new, there were several things not working (en panne) as well as should be for this price range. Por example, no mosquito nets in the bed rooms. Not so healthy as plenty of mosquitoes in the hotel (especially in lobby area) and we were bitten several times at night. The mosquitoes are not good in this part of the world. The shower temperauture could not be adjusted from very hot setting. Also, the bathrooms smelled like third world drain smell. Don't eat of the restaurant - the food is not so good as the place over the road, which is also better and cheaper. The Nomad is not a 4 star hotel.
Great hotel, Good service, however, Gym has been a big let down for such a hotel. No treadmill (This standard of hotel, one would expect a very good Techno gym Treadmill) and other equipments were not even working, They need to improve on the same
Une expérience globalement appréciée avec des points forts et des points faibles.
Verified traveller
Stayed 6 nights in Apr 2018
Response from Carole Degioanni - Directrice Générale on 28 Apr 2018
Cher client,
Je vous remercie d'avoir pris le temps de nous faire part de vos commentaires. Je suis heureuse que vous ayez apprécié le confort de nos suites et le cadre de notre piscine.
J'ai pris notes de vos remarques sur la qualité et le service du petit déjeuner. Je m’en excuse et étudie avec les services concernés les solutions et idées à mettre en place.
Soyez certain que vos remarques sont prises avec attention, et vont nous permettre de nous améliorer. Ceci toujours dans le but de faire de votre séjour un moment de confort et de plaisir.
Dans l'attente du plaisir de vous accueillir à nouveau au Nomad Suites Résidence.
Cordialement,
Bien mais 3 remarques : Robinetteries de douche qui ne fonctionnent pas , ceci testé sur 2 chambres différentes , connexion wifi instable dans les chambres en plus avec code qu'il faut systématiquement réintroduire et coût global qui est un peu eccessif. Le juste prix serait 130000 XAF et petit déjeuner à 10000 XAF.