4 outdoor pools, pool umbrellas, pool loungers
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Reviews of Hotel Riu Paraiso Lanzarote - All Inclusive

4 out of 5
Hotel Riu Paraiso Lanzarote - All Inclusive
Calle Suiza, 4, Puerto del Carmen, Tías, Lanzarote

Reviews

8.6

Excellent

Rating 10 - Excellent. 125 out of 260 reviews" "
Rating 8 - Good. 94 out of 260 reviews" "
Rating 6 - Okay. 33 out of 260 reviews" "
Rating 4 - Poor. 6 out of 260 reviews" "
Rating 2 - Terrible. 2 out of 260 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

SEAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Stayed 7 nights in Dec 2023
Response from Riu Paraíso Lanzarote Online Reputation Manager on 4 Jan 2024
Dear Sean,It is brilliant to read your fabulous feedback.Our lovely staff will be pleased.Your evaluation makes us want to continue working to offer the best service.Thank you very much!And have a great year, Sean!We hope you come back soon.Caring Greetings,Hotel Riu Paraíso LanzaroteOnline Reputation Manager

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Dining options are excellent
Stayed 9 nights in Jul 2023
Response from Riu Paraíso Lanzarote Online Reputation Manager on 21 Aug 2023
Dear Sharon,It is really delighting to read such fantastic feedback! It is great to learn you were happy with our lovely staff, they will be informed.Thank you very much!We hope to welcome you again, Sharon, so we can share yet another unforgettable visit with you.Caring Greetings,Hotel Riu Paraíso LanzaroteOnline Reputation Manager

8/10 Good

sangraam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, Good Hotel, below par food
The hotel is in a great location just across the beach so even though its not a private beach, its literally across the road. The hotel is very clean and the hygiene levels, etc are excellent. the pools are very clean and there are loads of deck chairs around as well. Our bathroom had a peculiar sewage type smell though it kept appearing and disappearing. The staff was really very good generally - except for a couple at the bar area who were not particularly friendly. The real disappointment was the all inclusive food. it was all well below par and completely unexciting and a bit tasteless. Even the 2 speciality restaurants were nothing to write home about, though the Pan Asian one was decent. Their non-alcoholic pina colada was really watery. The cappucino & breakfast were the only saving graces.
Stayed 4 nights in Jul 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good improvement since Reno.
The RIU paradiso has been recently renovated and it has improved significantly! The hotel has good amenities but feels a bit too big to be personal. Dinner is very good but breakfast would benefit from fresh orange juice and fresh cooked omelettes. Value for money is good ! We enjoyed the quieter pool beside the main accommodation blocks.
Stayed 3 nights in Mar 2023
Response from Online Reputation Manager on 4 Apr 2023
Dear John,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you again.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Paraiso LanzaroteOnline Reputation Manager

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2023

6/10 Okay

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We thought the cocktails and wine were terrible, undrinkable, the towels too small , we missed all the shows as not enough seating and no waiter service restaurant The good points was the cleanliness of the whole hotel
Stayed 4 nights in Mar 2023
Response from Riu Paraíso Lanzarote Online Reputation Manager on 20 Mar 2023
Dear Ian,Thank you very much for staying with us.We are very sorry to read about the negative aspects, they do not reflect the standard of our service, which our guests deserve. We are saddened to learn about this, it will be addressed.Best Regards,Hotel Riu Paraíso LanzaroteOnline Reputation Manager

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 10 nights in Feb 2023

6/10 Okay

laura

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Feb 2023 stay
Very clean and child friendly resort. Cleaning staff fantastic and friendly. Reception not friendly and not accommodating
Stayed 1 night in Feb 2023
Response from Riu Paraíso Lanzarote Online Reputation Management on 24 Feb 2023
Dear Laura,Thank you for bringing your experience to our attention and we would like to thank you for your kind comments.We would like to apologize for having failed to provide the best service, your review will be forwarded to the relevant department, in order to apply the right measures.We hope you visit us again, Laura. Kindest wishes,Hotel Riu Paraíso LanzaroteOnline Reputation Management

2/10 Terrible

maryna

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointing experience. Poor quality food and alcohol with very limited options. Couldn’t rest at night due to bad noise insulation in the room. Service substandard. Front desk staff unprofessional and unfriendly. Had to check out early and find another hotel for the rest of the vacation.
Stayed 6 nights in Jan 2023

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a very nice stay
Resort was very clean in all areas inclusive g the rooms, gardens, pools, restaurants etc.The all inclusive food options were pretty good too. The only negative I would have is that the reception staff were not the friendliest. It felt when you made a request for a taxi or had a question that you were “bothering” them.
Stayed 9 nights in Dec 2022

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel , could be better for teenagers
Nice hotel, great staff and location Safe clean etc But fully suitable for Teenagers yet , no pool table , chess or games room, lack of co ordination for teenagers
Stayed 7 nights in Dec 2022

8/10 Good

Zhenyu

Stayed 6 nights in Dec 2022

10/10 Excellent

Inga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay! One of the best and most relaxing holidays!

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2022

10/10 Excellent

Darren

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Top class staff all round. Food excellent. Daytime & Nighttime entertainment fantastic
Stayed 4 nights in Sep 2022

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic relaxing break
This is a great place to stay. Staff were very friendly. Nothing was too much trouble. Food was good with a variety each day. Hotel entertainment staff were excellent and were very encouraging to get people involved in the many activities. Evening entertainment was excellent with a variety of hotel entertainers and external people. A fantastic family holiday.
Stayed 10 nights in Aug 2022

10/10 Excellent

Janette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff - always attentive and happy. So clean everywhere. Entertainment team were excellent even if you didn’t want to take part. Food was great and very varied. Plenty of sun beds and right opposite the beach.
Stayed 9 nights in Jul 2022

8/10 Good

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely along with the staff however the food let it down. Selection was not of great quality which lead us to eating out every night. Breakfast and lunch was good tho. Still would come back but would know not to eat dinner.
Stayed 8 nights in Jun 2022

10/10 Excellent

stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and lots of sun beds
Stayed 7 nights in Jun 2022

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday
Brilliant place. Gorgeous hotel and food. Great location and super helpful staff! Couldn’t recommend enough.
Stayed 6 nights in Jun 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Everything was absolutely perfect. Couldn’t fault anything!
Stayed 3 nights in May 2022

10/10 Excellent

Matt

Stayed 7 nights in Apr 2022

10/10 Excellent

Henrietta

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
A lovely hotel, staff super friendly and an amazing selection of food. THe 2 restaurants (which need to be booked but is easy enough to do) are outstanding.
Stayed 7 nights in Apr 2022

8/10 Good

Graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 28 nights in Feb 2022

8/10 Good

Sue

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff are excellent and provide great customer experience in all areas. Sound proofing in rooms was not good. And heated pool was just a couple of degrees too cold. No thermostats on showers meant the water temperature fluctuated to extremes.
Stayed 16 nights in Jan 2022

6/10 Okay

Lee

Business traveller
Disliked: Room comfort
Bed was so uncomfortable could hardly sleep
Stayed 3 nights in Nov 2020
Response from Online Reputation Manager on 3 Dec 2020
Dear Lee, Thank you for choosing to stay with us and for taking the time to make us aware of your concerns. Your experience is certainly not what we desire for our guests, and we are very sorry you found our bed uncomfortable. Unfortunately, the firmness of the mattress is a matter of personal opinion. However, we would have liked to have been informed about all of the inconveniences during your stay. In the event where our guests require mattress toppers we are able to provide them and they are available upon request at our Front Desk. We hope we can welcome you back to us in the future. Kind Regards Hotel Riu Paraiso Lanzarote Resort Online Reputation Manager

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

6/10 Okay

Christian

Travelled with group
Liked: Cleanliness, staff & service
Bit of a let down
The reception staff were the best part of the stay - friendly - helpful and funny. The rooms are very dated and the food was like school dinners. They need to update rooms and common areas and totally improve the food offering.
Stayed 1 night in Oct 2020
Response from Online Reputation Manager on 5 Nov 2020
Dear Christian, Thank you for taking the time to review Hotel Riu Paraiso Lanzarote Resort. We are sorry to hear of the disappointments you mentioned. This definitely is not the wonderful experience that we strive to provide to our guests and for this reason please accept our sincere apologies. You can be assured that we are steadily working on the renovation and maintenance of our worldwide hotel portfolio, with the goal of bringing all hotels up to date step by step. For this reason, we have already completely refurbished several hotels in the Canary Islands in recent years. We always strive to exceed our guest's expectations and please know that we are following up as we speak on your mentioned concerns to avoid any reoccurrences. To end on a positive note, we really appreciate your positive comments about our staff. Once more, thank you for sharing, your constructive feedback is very appreciated. It is our hope you will allow us an opportunity in the future so we can make it better. Sincerely, Hotel Riu Paraiso Lanzarote Resort Online Reputation Manager

6/10 Okay

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Nice hotel but expensive for what you get. Food lacks variety and is pretty much the same thing everyday. Hotel is spotlessly clean especially communal areas.
Stayed 7 nights in Aug 2020
Response from Online Reputation Manager on 14 Aug 2020
Dear Gerard, Thank you for sharing your feedback with us and for highlighting our cleanliness! We want all of our guests to enjoy a comfortable and unique experience with us at a great value, and we are sorry to see that some aspects of your stay were not what you had in mind. The reduction of gastronomic options is part of our implemented safety measures to safeguard the health of all our guests and employees. We are sorry for any inconvenience caused. Trust that your comments will be reviewed among our team, as we continually strive to improve for the comfort of our guests, and we would love to get another chance to welcome you back. With our best wishes we remain, Hotel Riu Paraiso Lanzarote Online Reputation Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good overall and good Covid precautions were taken by all staff throughout. Staff really helpful, everything was clean and comfortable.
Stayed 7 nights in Jul 2020
Response from Online Reputation Manager on 30 Jul 2020
Dear Matthew, Thank you kindly for your wonderful review! We are really delighted that you enjoyed our facilities, as well as the service of our helpful staff. It would be great to welcome you back soon! Warmest greetings, Hotel Riu Paraiso Lanzarote Resort Online Reputation Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel 3 times since Dec 2019 ....15 months and enjoyed it tremendously . We are really impressed with every member of staff. The pride they take in their respective jobs is to be congratulated , they give more than 100% every time . They are ambassadors for the Riu group.It is an army of happy people who seem to move around of their own accord ,making sure that the visitors have the best experience possible.
Stayed 9 nights in Mar 2020

10/10 Excellent

Dara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd time at the Riu. We love it a very relaxing atmosphere. Same staff always which is a good sign. Also suitable for older people that enjoy a quiet holiday.
Stayed 7 nights in Feb 2020

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Resort.
Excellent family holiday.Staff excellent.
Stayed 6 nights in Dec 2019

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its quite a large complex and lots for all to do also very close to beach
Stayed 4 nights in Oct 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Sep 2019

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel amazing food
The hotel grounds are amazing always clean, the food is amazing I could not believe the variety they had on each day / night. The entertainment in the evening was also one of the best I had seen, the only down side was they only had 1 beer choice which is Amstel not one of the more popular beer and the cocktails were premade and didnt seem to be very watered down. There was plenty of sunbeds by the pool areas and the hotel provided courtesy towels however I could only locate 1 toilet bathroom for both pools. A courtesy room is also provide by the hotel and a baggage storage room, I would highly recommend this hotel for both families and couples as they seem to cover every angle of your holiday!
Stayed 4 nights in Sep 2019

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing all inclusive hotel. Free bottles of water. Free use of safe in rooms and towels available daily for use at poolside. Asian restaurant on site is amazing. Also Mexican and Canarian restaurant. Cannot fault anything at all.
Stayed 14 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very good the rooms were clean. The air condition did not work well. The food was intermidiate. No wifi in the rooms - this is sucks.
Stayed 8 nights in May 2019

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
May holiday
Very good stay staff excellent very friendly location a bonus
Stayed 1 night in May 2019

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Class Hotel
We all had a great time for the week we were there. The hotel and food and entertainment was excellent. We will definitely be back again...
Stayed 7 nights in May 2019

10/10 Excellent

Una

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect 😊😊
Nice,very clean hotel.Perfect location,just at the beach.All hotel staff were lovely and kind and very helpfull.We arrived at 11.30am ,room wasnt ready but we could use all inclusive service ,food and drinks. Interesting animation shows every night.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent professional staff, very well run hotel, good food , comfortable bed , good quality drinks. Will be back.
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice would highly recommend staff very friendly entertainment excellent food was fab
Stayed 5 nights in Dec 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Very nice hotel, great food, service, very clean, great pools- would recommend it any day!
Stayed 5 nights in Oct 2018

8/10 Good

Verified traveller

Stayed 6 nights in Oct 2018

6/10 Okay

Heather, Brighton, Ontario, Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
All Inclusive RIU in Lanzarote.
We had stayed the week prior in a Villa in Playa Blanca and thought that since we travelled all the way from Canada we would stay another week at an all inclusive and not have to go out to a restaurant for food every night. We were wrong, I much preferred the Villa. The food at the hotel was just not worth it and we found ourselves seeking out nearby restaurants for good tasting food and drink. The place was super crowded and smokers ruled which restricted seating areas for us. The pools were too cold to go swimming. I was most disappointed that this RIU did not have beach access, no chairs or umbrellas which I was not aware of prior to booking. (did not read that anywhere). I was shocked that the reservation restaurants were all three buffet with much the same food and drink.
Stayed 7 nights in Mar 2018

6/10 Okay

Ivana

Convenient hotel
Hi,hotel looked like 3 star, but overall O.K. Not really for families.

10/10 Excellent

Sarah, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great get away.
A great hotel in an excellent spot. Fabulous beach but no sun beds anywhere to be seen on the enormous beach. It may be April and the start of the season but no beach facilities at all. Playa Blanca have their beach up and running but that is an hour on the bus.