Lot 60199 Pantai Tengah, Bandar Padang Matsirat, Langkawi, Kedah
Reviews
9.2
Wonderful
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This is a fabulous hotel and Spa. I had the King deluxe room and it was large and spacious with a balcony. The Sizzle on the shore buffet bbq gives a large range of food types with healthy options.
The Spa however, is a must go treat for any travel. There is a gym and also an adult only infinite pool. Then also options for families with small children. You are right on the beach which is sandy.
HIghly recommend the resort.
Mikala
Stayed 2 nights in Apr 2024
Response from The Management on 16 May 2024
Dear Mikala,Thank you for your wonderful review and for choosing our resort for your recent stay. We are delighted to hear that you enjoyed your time with us and that the King Deluxe Room met your expectations in terms of space and comfort.It is great to know that you appreciated the variety and quality of the offerings at our Sizzle by the Shore. We strive to provide diverse and healthy dining options to cater to all our guests' preferences.We are especially pleased that you found our spa to be a highlight of your stay. Our team works hard to create a relaxing and rejuvenating environment, and it is rewarding to hear that it made a positive impact on your visit. We are glad you enjoyed the gym and the adult-only infinity pool as well.Thank you again for your high recommendation. We look forward to welcoming you back to our resort in the future.
The property and the staff are amazing. The views from the property is magnificent.
1) Breakfast buffet selection was amazing and had a variety
2) lemonade water at the swimming pool was thoughtful
3) Internet connectivity was very good
Areas to improve would be :
1) putting the QR code scanner at every table or swimming pool chair for easier accessibility for guest to order food
2) request for auto top up of lotion in the rooms during room service as we had to keep asking the hotel staff
PANDEY, PANDEY MANISH KUMAR
Stayed 5 nights in Apr 2024
Response from The Management on 16 May 2024
Dear PANDEY, Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you found our resort, staff, and the views to be amazing. It is wonderful to know that you enjoyed our breakfast buffet, the thoughtful lemonade water at the swimming pool, and the excellent internet connectivity.We are pleased to inform you that we are considering implementing QR code scanners at every table and swimming pool chair. This will provide our guests with a more convenient and seamless way to order food and beverages.We have taken note of your suggestion regarding the automatic replenishment of lotion in the rooms during room service. Our team is looking into this to ensure that our guests have everything they need without having to make additional requests.Thank you once again for your thoughtful feedback. We look forward to welcoming you back in the near future and providing you with an even better experience.
Dear Ming Jie,Thank you for the great review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.
8/10 Good
Mark, Sonoma
15 Apr 2024
Liked: Amenities
Good hotel. Restaurants lack variety and are too expensive. All else is excellent.
Mark
Stayed 3 nights in Apr 2024
Response from The Management on 16 May 2024
Dear Mark,Thank you for choosing to stay at PARKROYAL Langkawi Resort and for sharing your feedback with us. We hope to have the opportunity to serve you again in the future, where we can demonstrate our commitment to providing the highest level of service.
The hotel facilities and the super friendly staff are excellent and provide everything you want/need.
The room was huge and comfortable and the breakfast was awesome!
My only gripe is the fact there isn't enough sun lounges in the shade, especially when it's busy so we had to sit in the undercover area on chairs, so we didn't get to 'lounge around' as much as we wanted to which was a shame.
Kerry
Stayed 7 nights in Mar 2024
Response from The Management on 14 May 2024
Dear Kerry,Thank you very much for taking the time to share your feedback. We greatly appreciate your kind words regarding our hotel facilities, the friendliness of our staff, the comfort of your room, and the quality of our breakfast offerings. It's always a pleasure to hear that we've succeeded in providing an enjoyable experience for our guests.We are truly sorry to hear about your disappointment regarding the availability of shaded sun lounges during your stay. Your feedback is incredibly valuable to us as we continually strive to improve and enhance our services. Rest assured, we will take your comments into consideration and explore ways to address this issue to ensure a more enjoyable experience for our guests in the future.Thank you for bringing these issues to our attention. We appreciate your business and hope that you will give us another opportunity to provide you with the excellent service and quality experience that our guests have come to expect from PARKROYAL Hotels throughout the world.
10/10 Excellent
Noel
11 Feb 2024
Noel
Stayed 13 nights in Jan 2024
Response from The Management on 14 May 2024
Dear Noel,Thank you for the great review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.
We stayed in the family suite with our 2 kids (13, 9). The room was spacious and worked well for us as a family holidaying for a week. The resort was exceptional. The facilities are new and very modern. Staff were very attentive and friendly. Buffet breakfast was one of the best we've had. The location was very central to main beach Cenang and dining options. We highly recommend staying here while in Langkawi.
Colin
Stayed 7 nights in Jan 2024
Response from General Manager on 6 Feb 2024
Dear Colin,Thank you for the fantastic review! We're delighted to hear you had a great experience. Your support means a lot to us. Looking forward to serving you again at PARKROYAL Langkawi Resort! Simply Yours, Bernard Sebastian
Dear Humza,Thank you for sharing your feedback about your recent stay with us. We value your opinion and would appreciate it if you could provide more details about the areas that you feel could be improved. Your feedback is important to us, as it allows us to address any concerns and make necessary changes to enhance our guests' experiences. We look forward to hearing more about your suggestions or any specific issues you encountered during your stay.Simply Yours,Bernard Sebastian
Dear Glynn,Thank you for sharing your feedback about your recent stay with us. We value your opinion and would appreciate it if you provided more details about the areas that could be improved. Your feedback is important to us, as it allows us to address any concerns and make necessary changes to enhance our guests' experiences. We look forward to hearing more about your suggestions or any specific issues you encountered during your stay.Simply Yours,Bernard Sebastian
10/10 Excellent
Jenny
8 Dec 2023
Jenny
Stayed 2 nights in Dec 2023
Response from The Management on 15 Dec 2023
Dear Jenny,Thank you for choosing to stay with PARKROYAL Langkawi Resort, and we hope to welcome you back soon!
Superb hotel in an excellent location right on the beach. Excellent quality of food and drinks. Very helpful and attentive staff who simply cannot do enough.
Hotel is a 15 min walk to various local shops.
It’s probably the best value luxury hotel/resort in the area. Close to the best beach and also a lot of the dining and food options. Also, absolutely amazing breakfast buffet.
The property looks extravagant yet cozy, staff are friendly. I enjoyed marvelous seaview from my room's balcony. I was also spoilt by the choice of food at breakfast buffet, everything was just perfect!
Doreen
Stayed 2 nights in Oct 2023
Response from The Management on 15 Dec 2023
Dear Doreen,Thank you for taking the time to share your positive feedback about your recent stay at the latest Pearl of a string of beautiful PARKROYAL Hotels. It warms our hearts to know that you were able to appreciate the marvelous sea view from your room's balcony. We believe that the beauty of the surroundings enhances the overall experience, and it sounds like it made your stay truly special.We look forward to welcoming you back to PARKROYAL Langkawi Resort in the near future.
Great hotel and nice facilities, pool and beach. Very clean and excellent service. The breakfast is awesome with so much varieties.
Aiman
Stayed 2 nights in Oct 2023
Response from The Management on 15 Dec 2023
Dear Aiman,Thank you for taking the time to share your positive feedback about your recent stay at the latest Pearl of a string of beautiful PARKROYAL Hotels. We appreciate your kind words and look forward to welcoming you back for another exceptional stay at PARKROYAL Langkawi Resort.
8/10 Good
Abdul Hamid
25 Oct 2023
Abdul Hamid
Stayed 2 nights in Oct 2023
Response from The Management on 15 Dec 2023
Dear Abdul Hamid,Thank you for taking the time to share your review about your recent stay at the latest Pearl of a string of beautiful PARKROYAL Hotels. We take pride in providing our guests with exceptional service and memorable experiences, and we hope to have the pleasure of welcoming you back to the PARKROYAL Langkawi Resort in the future.
Dear Mr. Mohd Sallehuddin,Thank you for choosing to stay at PARKROYAL Langkawi Resort and for sharing your feedback with us. We take pride in providing our guests with exceptional service and memorable experiences, and we hope to have the pleasure of welcoming you back to the PARKROYAL Langkawi Resort in the future.
Love the location of the hotel as it is on Pantai Tengah! The view is simply beautiful and the hotel itself was also beautifully decorated. We love that the hotel has many family friendly activities and even daily beach sports. The swimming pools were really nice as well. We enjoyed the free breakfast buffet also, many options.
The downside is that they have shortage of staff... They were still clearing the hotel rooms even at 3pm check in time. The staff were very polite and tried their best to handle the stressful situation as many people were wanting to check in. They gave my family a free drink from the bar while we waited. But I think we were only able to go into our hotel after 1.5h wait. Anyway don't let this down your spirits! Enjoy the facilities still :)
Joycelin
Stayed 3 nights in Aug 2023
Response from General Manager on 12 Sept 2023
We're glad you loved our hotel's location, beautiful views, and family-friendly activities. We apologize for the check-in delay due to a staff shortage but appreciate your patience. We hope you still enjoyed our facilities and look forward to welcoming you back.
The resort was lovely. The room was a bit smelly though (the drains and the pillows).
Lauren
Stayed 2 nights in Aug 2023
Response from General Manager on 21 Aug 2023
Thank you for your feedback on your recent stay at our resort. We're glad you enjoyed your time with us.We apologize for the smell issue in the room. We'll address this promptly for improved future stays.We look forward to welcoming you back.
10/10 Excellent
Atikur
Travelled with family, Travelled with family and small children
Really enjoyed our stay we booked as a group my son even got a upgrade for free
The place n staff were amazing very polite very helpful
Even gave us a free late checkout well done Park Royal
Atikur
Stayed 2 nights in Aug 2023
Response from General Manager on 10 Aug 2023
Thank you for choosing to stay with PARKROYAL Langkawi Resort, and we hope to welcome you back soon!
The Place is perfect,breakfast good,room is spacious, Facility good. We arrived at abt 3.15pm but our room is not ready but we was compensate by giving us free drink from the bar. The rest is excellent. I will stay here again. Thanks
Rosli
Stayed 2 nights in Aug 2023
Response from General Manager on 10 Aug 2023
Thank you for your wonderful review! We're thrilled to hear that you found our place perfect, and enjoyed the good breakfast, spacious room, and overall facilities. We apologize for the slight delay in having your room ready, but we're glad that our team was able to compensate with a free drink from the bar.It's fantastic to know that the rest of your stay was excellent, and we truly appreciate your intention to stay with us again. Your kind words mean a lot to us.We're committed to providing great experiences and look forward to welcoming you back on your next visit.
10/10 Excellent
Rabeya
27 Jul 2023
Rabeya
Stayed 4 nights in Jul 2023
Response from General Manager on 21 Aug 2023
Thank you for choosing to stay with PARKROYAL Langkawi Resort, and we hope to welcome you back soon!
2/10 Terrible
THIAM HOCK
Travelled with partner
19 Jul 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This trip is for our wedding anniversary. Not even a small note from the hotel. They only offer me few hundred dollars room decoration packages. I didn’t accept. Worst is ceiling with loud water sound through out the night. Couldn’t sleep. Don’t expect from this new hotel. Disappointed.
THIAM HOCK
Stayed 1 night in Jul 2023
Response from General Manager on 21 Jul 2023
Dear Thiam Hock,Thank you for your feedback regarding your recent stay for your wedding anniversary. We apologize for not acknowledging your special occasion and for the disturbance caused by the water sound from the ceiling. Your comments are valuable, and we will take the necessary steps to improve. We hope to welcome you back for a better experience in the future.Simply Yours,Dalip Singh
2/10 Terrible
Shun Ho
19 Jul 2023
Shun Ho
Stayed 5 nights in Jul 2023
Response from General Manager on 10 Aug 2023
Thank you for sharing your feedback about your recent stay with us. We value your opinion and would appreciate it if you could provide more details about the areas that you feel could be improved. Your feedback is important to us, as it allows us to address any concerns and make necessary changes to enhance our guests' experiences. We look forward to hearing more about your suggestions or any specific issues you encountered during your stay.
Staff are all friendly.. Place is clean & accommodative. Love the ambience.. the only thing for myself is the tv channel doesnt have much movie channels like eg HBO & all.. Spa quite expensive.. Swimming hours till from 8am - 8pm quite short for the end time.. toilet bathing area water keeps choking which manually i have to adjust the drainage water input & lastly the toilet bowl of only having the bidet system is quite a hassle as it would better to have the bidet spray would be much easier to use.. other than that i really had a great time staying in Park Royal!! would highly recommend anyone!! :)
Yazeer
Stayed 3 nights in Jul 2023
Response from General Manager on 21 Jul 2023
Dear Yazeer,Thank you for your positive feedback about our friendly staff, clean and accommodating place, and the lovely ambiance. We appreciate your recommendation! We apologize for any inconvenience regarding the TV channels, spa prices, swimming hours, and some issues in the bathroom. Your feedback is valuable, and we'll consider it for improvements. We look forward to welcoming you back for another great stay at PARKROYAL Langkawi Resort.Simply Yours,Dalip Singh
6/10 Okay
YOUNG-NAM
27 Jun 2023
YOUNG-NAM
Stayed 2 nights in Jun 2023
Response from General Manager on 21 Jul 2023
Dear YOUNG-NAM,Thank you for sharing your feedback about your recent stay with us. We value your opinion and would appreciate it if you could provide more details about the areas that you feel could be improved. Your feedback is important to us, as it allows us to address any concerns and make necessary changes to enhance our guests' experiences. We look forward to hearing more about your suggestions or any specific issues you encountered during your stay.Simply Yours,Dalip Singh
I only had a short 2 day stay at Park Royal but I wish my trip was longer. I arrived without any luggage (due to the airline misplacing it) and the staff couldn’t do more for me.
Elizabeth
Stayed 2 nights in Jun 2023
Response from General Manager on 21 Jul 2023
Dear Elizabeth,Thank you for your kind words about your short stay at PARKROYAL Langkawi Resort. We're glad to hear that you enjoyed your time with us, even though it was brief. Our staff takes pride in providing excellent service, and we are delighted to have been able to assist you during the inconvenience with your misplaced luggage. We hope to have the pleasure of welcoming you back for a longer and even more enjoyable stay in the future!Simply Yours,Dalip Singh
Dear Chin Wah,Thank you for choosing to stay with PARKROYAL Langkawi Resort, and we hope to welcome you back soon!Simply YoursDalip Singh
8/10 Good
MR M
6 Jun 2023
MR M
Stayed 2 nights in May 2023
Response from The Management on 21 Jun 2023
Dear MR M,Thank you for choosing to stay at PARKROYAL Langkawi Resort and for sharing your review with us. We take pride in providing our guests with exceptional service and memorable experiences, and we hope to have the pleasure of welcoming you back to the PARKROYAL Langkawi in the future.
8/10 Good
Ching Aik
19 May 2023
Ching Aik
Stayed 2 nights in May 2023
Response from The Management on 29 May 2023
Dear Ching Aik,Thank you for the review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon.
The room balcony doors have automatic sensors to turn off the AC if it is left open. Great idea for efficient AC usage.
However the sensors were tricky to work thus sometimes could be a little inconvenient to get the AC to turn back on.
The hotel itself is very new and well maintained, with an amazing view of the ocean. The staff are very exceptionally friendly and happy to accommodate questions and requests. Overall, we thoroughly enjoyed our stay.
Verified traveller
Stayed 2 nights in Apr 2023
Response from The Management on 28 Apr 2023
Dear AnonymousThank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel and found our staff exceptionally friendly and helpful. It's great to know that you also enjoyed the amazing view of the ocean from our property. We hope to welcome you back soon for another enjoyable stay.Simply Yours
Friendly staff, beautiful location and well maintained
Bhavita
Stayed 3 nights in Apr 2023
Response from Kurt Otto Wehinger General Manager on 17 Apr 2023
Dear Bhavita,Thank you for taking the time to share your positive feedback about your recent stay at the latest Pearl of a string of beautiful PARKROYAL Hotels. We are thrilled to hear that you found the resort to be beautiful and well maintained, and that our staff provided you with helpful and accommodating service.Thank you for choosing to stay with us and we look forward to your next visit.
Response from Kurt Otto Wehinger General Manager on 17 Apr 2023
Dear James,Thank you for choosing to stay at PARKROYAL Langkawi Resort and for sharing your feedback with us. We look forward to welcoming you back soon and providing you with a more enjoyable experience.
New hotel , amazing view , big room, front beach hotel, friendly staff . Next to chenang.
Amilia
Stayed 3 nights in Mar 2023
Response from Kurt Otto Wehinger General Manager on 21 Mar 2023
Dear Ms. Amilia,It’s wonderful to know that you had memorable experience in our stunning property, and we are very happy that you have enjoyed your stay with us! Thank you for your overall comment and we hope to have the privilege of hosting you here when you are back on the island for your next holiday.
Dear Hayato,Thank you for the fantastic review! We're delighted to hear you had a great experience. Your support means a lot to us. Looking forward to serving you again at the PARKROYAL Langkawi Resort! Simply Yours, Bernard Sebastian
Dear Merwan,Thank you for the fantastic review! We're delighted to hear you had a great experience. Your support means a lot to us. Looking forward to serving you again at PARKROYAL Langkawi Resort! Simply Yours, Bernard Sebastian
Dear Tomas,Thank you for the fantastic review! We're delighted to hear you had a great experience. Your support means a lot to us. Looking forward to serving you again at PARKROYAL Langkawi Resort! Simply Yours, Bernard Sebastian