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Reviews of Cleveland Winery

4.5 out of 5
Cleveland Winery
55 Shannons Road, Lancefield, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 176 out of 340 reviews" "
Rating 8 - Good. 119 out of 340 reviews" "
Rating 6 - Okay. 31 out of 340 reviews" "
Rating 4 - Poor. 8 out of 340 reviews" "
Rating 2 - Terrible. 6 out of 340 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Renae

Liked: Property conditions & facilities
Disliked: Staff & service
We stayed here for my husbands birthday and were really looking forward to a weekend away however when we checked into our room and looked around the property we went back to our room and opened the door to find another couple in the room. We had been double booked and it was such a disappointing awkward experience. However following that were downgraded to a smaller room because it was ready and clean which was located near the pool room. When we entered there was a dead cockroach in the bathroom. Due to the rooms proximity to the pool room which had no restrictions, there were hotel guests playing music and pool all through the night that we could hear through the paper thin walls. When we finally called to complain after 1am we were met with a rude staff member who upon the second call acted like she didn’t know what we talking about and on the third call just responded with ‘okay’. My husband had to tell the hotel guests in the pool room to leave because we couldn’t get any sleep. When I went to pass on feedback at checkout I felt rushed and not heard so they could check the rest of the hotel guests out. I wouldn’t stay here again but it was a beautiful property.
Stayed 1 night in Feb 2024
Response from Cleveland on 17 Mar 2024
Good morning Renae,Thank you for taking the time to write your review and for letting us know of the areas that require our attention. We are truly sorry for the inconvenience caused to you throughout your stay and can only imagine your frustrations when the Night Team didn't assist you. We have since followed up with the Night Team on that night to insure they are providing the levels of service that is expected from all our staff. Thank you again for providing us with information to pass on to the team which will only help us to improve. We hope you will visit us again to show you how we've taken onboard your feedback and made some changes to better your experience at Cleveland Estate.Kind RegardsGuest Experience Supervisor

8/10 Good

Conan

Stayed 1 night in Feb 2024

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a beautiful property locely roomas ans fantastic groups. Enjoy a drink in the bar lovely dinner and a wine tastinf. Wouls highly recommend for girls trip or couplea get away.
Stayed 2 nights in Jan 2024
Response from Guest Experience Supervisor on 1 Feb 2024
Hi Deborah,We are so pleased you enjoyed your stay with us. Cleveland Estate is a special place and are thankful to hear that you recommended it to others. We look forward to having you stay with us again.Kind Regards,Guest Experience Supervisor

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover
Lovely last minute find for overnight stop Rooms good size , lovely & quiet Garden & surrounds very nice Food & service at restaurant great Would definitely go back for a 2 night stay with friends
Stayed 1 night in Jan 2024
Response from Guest Experience Supervisor on 1 Feb 2024
Hi Sandra,Thank you for your glowing review. Cleveland Estate is very special to us and we are so happy to have shared it with you. We look forward to your next stay with us.Kind Regards,Guest Experience Supervisor

10/10 Excellent

Elana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Experience Supervisor on 1 Feb 2024
Hi Elana,Thanks for the amazing review! Please visit us again soon.Kind RegardsGuest Experiences Supervisor

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful place to visit
Stayed 2 nights in Dec 2023
Response from Guest Experience Supervisor on 1 Feb 2024
Hi John,Cleveland Estate is a very special place and we are happy to share it with you again.Kind RegardsGuest Experience Supervisor

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Experience Supervisor on 1 Feb 2024
Hi Grace,Thank you for your amazing review. I will be sure to pass on your feedback to the team.RegardsGuest Experience Supervisor

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surrounds No issues
Stayed 1 night in Aug 2023
Response from Cleveland on 17 Mar 2024
Hi Chris,Thank you for taking the time to write us a review. I will pass on to the team that you enjoyed your stay. We hope to see you again soon.Kind Regards,Guest Experience Supervisor

10/10 Excellent

Saloni

Travelled with family, Travelled with partner
Liked: Amenities
Lovely propert with lots of l places to walk around and explore. Stunning views. The rooms were clean and spacious. Excellent service and bonus hot tub and fire pits to create the most perfect weekend getaway!
Stayed 2 nights in Aug 2023

10/10 Excellent

Amber Dee

Stayed 1 night in Jul 2023

8/10 Good

Elizabeth

Stayed 1 night in Jun 2023

6/10 Okay

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service
We would have liked a table and lamp beside each side of the bed. It was a little noisy at night with the doors not closing easily causing a bang every time one closed.
Stayed 2 nights in Jun 2023

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an absolutely wonderful time. Loved everything from the property, the room, the service and the food. Would definitely stay here again!
Stayed 1 night in Jun 2023

10/10 Excellent

Renee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location and friendly and professional staff!
Stayed 1 night in Jun 2023

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent from check in to dining room
Stayed 1 night in Apr 2023

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was absolutely amazing Sue was very hospitable and made us the best breakfast. The grounds were pretty. Rooms nice and clean and comfy beds. We will definitely be back.
Stayed 1 night in Apr 2023

10/10 Excellent

Madeline

Liked: Amenities, property conditions & facilities
Absolutely excellent service from Ashkay who fit us in for a time for dinner. Outstanding.
Stayed 1 night in Mar 2023

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only one type of red wine at cellar door. Not good
Stayed 1 night in Mar 2023

10/10 Excellent

Mariella

Liked: Staff & service, amenities, property conditions & facilities
There was nothing we didn’t like. Everything was lovely!
Stayed 2 nights in Jan 2023

4/10 Poor

Kate

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
There was so many bugs in our room that I had a lot of trouble sleeping, they were everywhere and crawling all over us. The restaurant bathroom were also covered in these bugs at breakfast time, all over the toilet paper, seats and floor. They were also inside the restaurant at breakfast time.

8/10 Good

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 2 days before the New Year’s Eve weekend. Beautiful surroundings, friendly staff. Only downside was that there were not much to do on New Year’s Day at the winery for dinner or on the 2nd January. We’ll definitely revisit the winery. Great value for money.

6/10 Okay

Nicolette

Stayed 1 night in Nov 2022

10/10 Excellent

Moyneen

Stayed 1 night in Nov 2022

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and ambience. Buffet breakfast inclusion was lovely with a good selection of hot breakfast fare.
Stayed 1 night in Nov 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to have restaurant at the winery. Staff were friendly. Staff needed to be more interactive by recommending places and things to do.
Stayed 2 nights in Aug 2022
Response from mariel on 4 Sept 2022
Hi Jerry, Thank you for your Feedback and i'm glad you have enjoyed your stay with us. We appreciate you letting us know about the issues you have encountered and we will ensure that further training is implemented where necessary. I do hope you have had a great time exploring the region. Thank you so much Mariel Operations Manager

8/10 Good

Kris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite spot not far from the main road. Large rooms. Great surroundings and great food
Stayed 2 nights in Aug 2022
Response from Mariel on 2 Sept 2022
Hi Kris, Thank you for your kind words. We are delighted that you enjoyed your stay and dining experience with us and we hope to have the pleasure of welcoming you back to the Hotel again soon. Regards, Mariel Operations Manager

10/10 Excellent

Suzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, attentive staff and lovely grounds
Stayed 1 night in Jul 2022
Response from Mariel on 2 Sept 2022
Hi Suzie, Thank you so much for your feedback. We are very pleased you have enjoyed your Stay with us and hope to see you back at the hotel. Thank you so much Kind Regards

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was comfortable and clean. Just at night when sleeping it can be noisy in the room. We had our heating off but it sounded like a wind tunnel or other heating? I wear ear buds so it’s not a problem but a light sleeper might not get much sleep. I would still come back
Stayed 1 night in Jun 2022

8/10 Good

Aislinn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very picturesque and lovely surroundings. Very relaxing. Staff were super friendly and accomodating. Room ok but pricey for what it was. Would return if room was cheaper
Stayed 1 night in Jun 2022

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cleveland Winery has attractive scenery & a great relaxing atmosphere
Stayed 1 night in Jun 2022

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb in every way!
Cannot thank all the staff here, for making our weekend away perfect! The property itself is amazing, with beautifully maintained gardens & comfortable, clean rooms. But where it excels is in it's staff. From check-in, to throughout our stay, they went above and beyond! There was 6 of us staying here and all had exactly the same experience. We also ate several meals at the property & the food was very enjoyable, as were the wines. Totally enjoyed our stay & will visit again.
Stayed 2 nights in Apr 2022

10/10 Excellent

Sejeong

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Stephen T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

2/10 Terrible

IAN

Stayed 1 night in Feb 2022

6/10 Okay

Verified traveller

Travelled with family
A bit disappointing
Website descriptions didn’t match reality. We were placed in a suite in a new area which had just been renovated... Unfortunately it was not actually finished - no bar fridge, no sofa, no side table, phone or space for coffee / drink facilities. Room was booked for 3 people and identified as having capacity for 4, however one king bed was provided. No bath as indicated on website and bathroom wasn’t completely finished. Reception offered to relocate to another area and room but still not with all advertised facilities so decided it was less hassle to stay in original room. A rollaway bed was brought in. Bed was comfy. Location and view from window was nice. Very hot rooms with tin roof and little ventilation. Had pretty much the whole new wing to ourselves which was good. Wine tasting was a little disappointing - $15 pp for 5 less than generous splashes and staff were less than engaging / not willing to have a proper conversation about the wine.
Stayed 1 night in Jan 2022

6/10 Okay

Janine

Liked: Staff & service
Stayed 1 night in Jan 2022

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Liked the privacy of where the property is situated also found the staff to be very helpful but feel the rooms could be improved and updated
Stayed 3 nights in Jan 2022

4/10 Poor

Beverley

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2022

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, room basic but clean, cool and the bed was very comfortable
Stayed 1 night in Dec 2021

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The property provided more than adequate accommodation but lacked important things like no food availability, no wine tasting, no ice for drinks etc. Most of the Macedon Ranges was closed which disappointed considering we were trying to put a bit into rural tourism.
Stayed 3 nights in Dec 2021

2/10 Terrible

Aaron

Stayed 1 night in Dec 2021

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great but the fridge was a bit noisy, bilit it's probably because it is so quiet there and no background noise. Great stay
Stayed 1 night in Dec 2021

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Deborah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend stay
We stayed there for a wedding which was on site, every thing was great, comfort convenience a lovely environment. Food was excellent, staff were wonderful & friendly, lovely & quiet, our room was large & comfortable.
Stayed 1 night in Nov 2021

10/10 Excellent

Melinda

Stayed 2 nights in Nov 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Gez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing relaxing weekend...didnt have to go anywhere else. Recommend for a romantic getaway!!
Stayed 1 night in Nov 2021