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Reviews of Grand Majestic Hotel

4 out of 5
Grand Majestic Hotel
Sahoud Tower, Abdulla Al Mubarak Street, Mirqab, Kuwait City, Kuwait City

Reviews

8.8

Excellent

Rating 10 - Excellent. 63 out of 124 reviews" "
Rating 8 - Good. 45 out of 124 reviews" "
Rating 6 - Okay. 11 out of 124 reviews" "
Rating 4 - Poor. 3 out of 124 reviews" "
Rating 2 - Terrible. 2 out of 124 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Ramzi

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Pierre

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed the staff, and how wonderful and courteous they are. My room was immaculate clean with plenty of linens to accommodate my needs. And breakfast was wonderful with high quality buffet and American style breakfast.
Stayed 1 night in Jan 2024
Response from Grand Majestic Hotel on 18 Feb 2024
Dear Guest, Thank you for choosing to stay at Grand Majestic Hotel. We were pleased to read how much you enjoyed your experience with us. Thank you for sharing many positive comments. Thank you once again for your valuable feedback and we certainly look forward to welcoming you back soon. Best regards, The Hotel Management

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went good except the reservation you charged me twice
Stayed 1 night in Jan 2024

10/10 Excellent

Mohammed Abbas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Dec 2023

8/10 Good

Janet

Liked: Cleanliness, staff & service
Good location & helpful staff
Overall our stay was fine but there were a few disappointing aspects. Prior to arrival I messaged to arrange an airport transfer but the hotel never replied when I asked them to book it & we had to make alternative arrangements. The room & bedding was comfortable but could do with some brighter lighting. Our room had an adjoining door & unfortunately this was not sound proofed in any way. Whilst trying to get some sleep prior to an evening flight the guest in the room next door was talking on the phone & typing. Everything could be heard as if he was in the same room! The Caesar salad I ordered in the restaurant was nothing like the menu description & even when it was redone was not good. The waiter was very kind & arranged a fruit platter instead but it was a disappointing dining experience. The breakfast was excellent. The staff were all very polite & the location is good for walking to the souk & shopping.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sudhir Nath

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s very good Hotel with very friendly & helpful staff , room are very good
Stayed 3 nights in Nov 2023

10/10 Excellent

Peter

Stayed 3 nights in Oct 2023

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
I was upgraded to a high floor, with corner windows. The only problem was not being able to raise the temperature of the AC. I mentioned it at the desk. Someone came up, pressed buttons and I still woke up to 18 degrees. Convenient, I walked home from the sook. Lovely staff.
Stayed 2 nights in Oct 2023

8/10 Good

Omar E

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel to sleep in with nice views of the city
Very helpful staff at the reception, specially the evening shift and at the lobby. Hadeem was super friendly and helpful to get me around, and addressed all the enquiries and requests I had. Breakfast is excellent, but was very disappointed with the signature dish for dinner. It was not good at all, except for the king prawns. The hotel is clean, comfortable and value for money if you skip eating in except for breakfast.
Stayed 2 nights in Oct 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and good location
Fabulous hotel. One block from the main bus terminal. Very clean and spacious room. The breakfast buffet was fabulous! A few blocks walk from the mall.
Stayed 2 nights in Oct 2023

10/10 Excellent

Hisham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Dominic

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Stay. Staff was great and very helpful. Not a ton in the area to walk to but nice hotel overall
Stayed 3 nights in Sep 2023

10/10 Excellent

Karolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff!
Loved it! Amazing staff - huge thanks to Waden who welcomed us and was available to answer any questions and to provide guidance. Very good breakfast, with a lot options to choose from. Great views of some parts of the city. Hotel is in good, quiet location, close to Souk and park. Took us on average 15min by car to visit other sides. Room service was tasty and portions were huge.
Stayed 2 nights in Sep 2023

10/10 Excellent

Adriano

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central position, nice and clean hotel; extra comfortable beds :)
Stayed 2 nights in Jul 2023
Response from Admin Office on 4 Aug 2023
Dear Guest, Thank you for choosing to stay at Grand Majestic Hotel.We were pleased to read how much you enjoyed your experience with us. Thank you once again for your valuable feedback and we certainly look forward to welcoming you back soon. Best regards, The Hotel Management

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel tall building located in the downtown Kuwait City
Stayed 5 nights in Jun 2023
Response from Admin Office on 4 Aug 2023
Dear Guest, Thank you for choosing to stay at Grand Majestic Hotel.We were pleased to read how much you enjoyed your experience with us. Thank you once again for your valuable feedback and we certainly look forward to welcoming you back soon. Best regards, The Hotel Management

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet
Stayed 2 nights in May 2023

2/10 Terrible

Amna

Stayed 2 nights in Apr 2023

10/10 Excellent

Abdullah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Apr 2023

10/10 Excellent

Abdulrahman

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room , close to Mubarakiya Market. Breakfast was nice and the staff were friendly and helpful. Highly recommended.
Stayed 2 nights in Mar 2023

6/10 Okay

Jens-Erik

Liked: Staff & service
Stayed 1 night in Mar 2023

4/10 Poor

Areej

Business traveller, Travelled with partner
Disliked: Staff & service
The reception staff is not that friendly, especially the Egyptian man over there. Breakfast is very bad, and the food is not fresh example: they cook halloumi and vegetables as a hot dish the next day, it will be shifted to a salad with Emmental cheese on the top, and the vegetables are not fresh and tastes very bad
Stayed 6 nights in Feb 2023

10/10 Excellent

Akira

Stayed 2 nights in Jan 2023

8/10 Good

Daniel C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff and services was good, breakfast needs a lot of improvement.
Stayed 2 nights in Dec 2022

8/10 Good

Donna, Silver Spring

Liked: Cleanliness, staff & service, amenities
Nice property. Surrounding area is terrible.

10/10 Excellent

Colleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
The staff were very friedly and helpful. The breakfast was amazing! The room was very clean and comfortable.
Stayed 5 nights in Nov 2022

10/10 Excellent

Jeff

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have ever stayed in. Clean, friendly and efficient. The staff was outstanding and the rooms were clean. The location was also very well positioned in the downtown.
Stayed 4 nights in Sep 2022

6/10 Okay

NASSER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excellent hotel for the value of money. Nice breakfast. Nice staff. I only had bad experience on the amenities. The shampoo bottles in the bath tub were almost empty. I was in hurry and I did not request any additional shampoo.
Stayed 1 night in Sep 2022

10/10 Excellent

Mohammed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new hotel, at a great location, with plenty of parking. Nice rooms and great water pressure in the bathroom.
Stayed 4 nights in Jul 2022

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very high class hotel. Great view of Kuwait City. Staff is very helpful. Food is tasty. Will definitely stay there again when I go back to Kuwait.
Stayed 1 night in Jul 2022

10/10 Excellent

Rayed, Sharjah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The hotel was clean and the services were good. There was early check in.recommended
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing staff. Clean and comfortable room. Very satisfied
Stayed 2 nights in Jun 2022

8/10 Good

Ali

Stayed 3 nights in Apr 2022
Response from Grand Majestic on 26 Apr 2022
Dear Guest, Thank you for choosing to stay at Grand Majestic Hotel. We were pleased to read your rating. We appreciate you took time to rate your experience with us. This is what keeps us motivating. We certainly look forward to welcoming you back soon. Best regards, The Hotel Management

8/10 Good

Adriano

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

10/10 Excellent

Khalid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Osamah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
The location and the hotel and the staff are great
Stayed 8 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In general its good. Nice place near to Kuwait City& old souq which is Mubarkyah recommended to visit that place.
Stayed 1 night in Jul 2021

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short business stay
Great service and convenient location
Stayed 2 nights in Mar 2020
Response from Management & Team, Grand Majestic Hotel Kuwait on 9 Mar 2020
Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are very happy to know that our hotel location, especially our guest service made your stay a pleasant one. Our staff make it their mission to ensure every guest’s experience exceeds their expectations, and they will be thrilled to hear your comments. We thank you once more for your valuable feedback, and we can't wait to have you back at the Grand Majestic Hotel Kuwait.

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feb 2020 Stay
It was a great hotel with a very good breakfast. My only complaint was that there isnt a desk in the room, which is not very practical for business travel. There is a table but no chair to go with it. Otherwise the hotel was very clean, in a great location, and easy check in. Great view of downtown on higher floors.
Stayed 2 nights in Feb 2020
Response from Management & Team, Grand Majestic Hotel Kuwait on 27 Feb 2020
Thank you for choosing our hotel and for giving us a perfect rating. We are very pleased to know that our hotel location, cleanliness, your check-in experience and great view from your room, made your stay a pleasant one. We would like also to apologize on the inconvenience caused by the absence of a working desk in your room. This matter have been forwarded to the concerned departments for their review. It is through our valued guests’ feedback that we can work on continuous improvement to enhance our overall guest experience. We thank you once more for your valuable feedback, and we look forward for your next visit at the Grand Majestic Hotel Kuwait.

8/10 Good

Venkadeswara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Management & Team, Grand Majestic Hotel Kuwait on 27 Feb 2020
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay with us, and we look forward to having you again soon at the Grand Majestic Hotel Kuwait.

8/10 Good

KHALID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional Service
The hotel is very good. The staff are nice and helpful.
Stayed 3 nights in Feb 2020
Response from Management & Team, Grand Majestic Hotel Kuwait on 24 Feb 2020
We sincerely thank you for your review and for choosing our hotel. We especially appreciate your positive comments about our team. We are sure our entire hotel teams enjoyed catering to your needs as much as you enjoyed your stay. We would be honored to have you return to our hotel in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Management & Team, Grand Majestic Hotel Kuwait on 16 Feb 2020
Thank you for taking the time to review your stay with us, and for giving us a perfect rating. We are very pleased to know that our hotel services and facilities meet with your expectations. We are truly delighted that you enjoyed everything about your stay and honoured you will be with us again soon. We can’t wait to welcome you back to Grand Majestic Hotel Kuwait.

6/10 Okay

ANAS

Travelled with family
Disliked: Staff & service, property conditions & facilities
Slow elevator, high price for 4 star hotel, no welcoming drinks and it was part of my reward
Stayed 5 nights in Jan 2020
Response from Management & Team, Grand Majestic Hotel Kuwait on 16 Jan 2020
Thank you for taking the time to share your recent experience at our hotel. Please accept our sincerest apologies for the long elevator wait times during your stay, and we truly understand your frustration. It was unfortunately during our busiest times when the hotel was fully booked, and the elevators may be over-burdened by other guests, our apologies again. We have also noted your other comments and have been discussed at length to the concerned departments for their review. Thank you once more for your valuable feedback, and we hope that this will not deter you from staying with us again in the future.

6/10 Okay

SYA, CA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Didn’t like that there was no hotel parking and the available parking was in a public parking lot across from the hotel.
Stayed 5 nights in Nov 2019
Response from Managemen & Team, Grand Majestic Hotel Kuwait on 28 Nov 2019
Thank you for taking the time to share your recent experience at our hotel. We sincerely apologize on the inconvenience caused due to unavailability of a private parking area in our hotel. As per mentioned in our online booking website, we only have our Valet Parking service available for our hotel guests. We have also forwarded your comment to the concerned department for their review. We thank you once more for sharing with us your valuable feedback, and we hope that this will not deter you from staying with us again in the future.

10/10 Excellent

Patrick

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Management & Team, Grand Majestic Hotel Kuwait on 24 Nov 2019
Thank you for choosing our hotel and for giving us a perfect rating. We are very pleased that you found our hotel a good place to stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Looking forward to having you again soon

8/10 Good

Rich, Daegu, Korea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a good location. Staff was friendly and helpful. Wish they could have been more able to assist in local tour booking.
Stayed 4 nights in Oct 2019
Response from Management & Team, Grand Majestic Hotel Kuwait on 26 Oct 2019
Dear Rich, we sincerely thank you for your review and for choosing our hotel. We are very pleased to hear that you found our hotel and our location a good place to stay, and that our team members made your stay a pleasant one. We also do apologize for any inconvenience during your tour inquiries with us. Your feedback have been discussed at length to the concerned department, and we ensure you of better service, in all aspects, of your next stay in our hotel. It is through our valued guests feedback that we can work on continuous improvement to enhance our overall guest experience. Thank you once more, and we look forward to welcoming you back to our hotel in the near future.

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the services and friendly staff. There is no desk to work with my laptop. Desk will be wonderful.
Stayed 3 nights in Sep 2019
Response from Management & Team, Grand Majestic Hotel Kuwait on 3 Oct 2019
Dear Chris, Thank you for choosing our hotel and for taking the time to share your recent experience at our hotel. We are very pleased to hear that our staff made your stay with us a pleasant one. We apologize for any inconvenience regarding the unavailability of working desk in your room. It is through our valued guest feedback that we can work on continuous improvement to enhance our overall guest experience. Thank you very much again for sharing us your review, and we would be honored to have you return to our hotel in the near future.

2/10 Terrible

Verified traveller

Stayed 3 nights in Sep 2019
Response from Management & Team, Grand Majestic Hotel Kuwait on 1 Oct 2019
We thank you for your review and for choosing our hotel. We wish you could further elaborate your experience with us, especially on areas that we have to improve. It is through your valuable feedback that we will be able to identify and improve further our hotel services. We thank you once more, and we hope that you will still reconsider staying with us in the coming future.

10/10 Excellent

Pavan Kumar

Stayed 1 night in Sep 2019

8/10 Good

FadiSaadeh, Amman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and services. I liked it as a single.
Stayed 7 nights in Sep 2019
Response from Reservation on 21 Sept 2019
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything, we can help you with.