My family stayed in Maples for 5 nights in a 3 bedroom for its convenient ski in ski out location with full kitchen. Unfortunately, even though we expected some hiccups in a new hotel, the level of service and amenities provided are subpar and underwhelming. It is not worthy of its premium cost. First of all, the 3 bedroom is more like a 2 + 1, with the smallest room not even enough to house 2 futons. 1/4 of my futon is squashed against the thin sliding door, which we have to lift up everytime when opening the door to avoid the horrible scraping sound.
Secondly, there are 2 rooms with thin and slightly transparent sliding doors, providing little privacy for people who need to change for their silhouettes can be seen. There are also no locks provided for such doors.
Thirdly, housekeeping is horribly sloppy. For 6 nights, we were provided with 2 housekeeping services. The first housekeeping looked like our rooms were barely touched, with no replenishment of toiletries and futons not made up. I've have had much superior housekeeping services in 3 star hotels in Japan so this reflects poor training.
Fourth, the quality in hospitality training among the staff is inconsistent and lean towards being inexperienced overall. A particular distasteful incident occured also due to a lack of customer-centric attitude. 3 days before checking out, we requested at the reception for late check out - and the working personnel verbally agreed, mentioning that it wouldn't be a problem. On th