In-room safe, desk, soundproofing, free WiFi

Reviews of The Maples Niseko

4 out of 5
The Maples Niseko
204-27, 29, 36, 47 Yamada, Kutchan, Hokkaido

Reviews

9.2

Wonderful

Rating 10 - Excellent. 41 out of 61 reviews" "
Rating 8 - Good. 13 out of 61 reviews" "
Rating 6 - Okay. 5 out of 61 reviews" "
Rating 4 - Poor. 2 out of 61 reviews" "
Rating 2 - Terrible. 0 out of 61 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, property conditions & facilities
We stayed at the 2 BR penthouse, which has breathtaking views of Mount Toya from all rooms. You get to soak in that image to your heart’s content. A definite highlight of our trip. You can also watch the sunrise from all windows. The hotel is modern and stylish and everything is new and in pristine condition. Because we came in spring, the hotel was almost empty, and there wasn’t anyone at the front desk, which was a little lonely. The hotel restaurant was closed, as were many others (even if it says open in search engines). My only suggestion to them is that out of the 4 pillows in each bed, they have two tall and two soft/flattish ones for belly sleepers. All 4 pillows in both beds were hard and tall, so I had sleep without.
Stayed 1 night in May 2024
Response from The Maples Niseko Front Desk on 22 May 2024
Dear Maria,Thank you for choosing The Maples Niseko and for sharing with us your feedback on your stay. Your feedback, even with some minor issues, is valuable to us as it plays an integral role in improving our services and offerings. Please accept our sincerest apologies for the minor issues experienced; your comfort is our priority, and we're addressing them promptly. Thank you for choosing The Maples Niseko, and we eagerly anticipate the opportunity to welcome you back here at The Maples Niseko!

10/10 Excellent

Judy

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
True ski in ski out property! Ski lifts right outside hotel door. We stayed in a 2 bedroom suite for 6 nights. In room washing machine was super helpful since we were traveling with kids. Close to restaurants and shopping. Hotel provided transport from hotel to Hirafu Welcome center which is where our shuttle bus from Chitose Airport dropped us off at.
Stayed 6 nights in Mar 2024
Response from The Maples Niseko Front Desk on 31 Mar 2024
Dear Judy,Thank you for sharing your insights about your recent stay at The Maples Niseko. It's wonderful to know that our location added value to your visit, and our facilities and amenities contributed to a pleasant stay at The Maples Niseko. Our team works diligently to provide a comfortable and memorable environment for our guests, and we are thrilled that we met your expectations. We genuinely appreciate your feedback and hope to have the pleasure of hosting you again!

10/10 Excellent

Hangkun

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to hirafu ski lift. A lot of shops for eating
Stayed 3 nights in Mar 2024
Response from The Maples Niseko Front Desk on 31 Mar 2024
Dear Hangkun,Thank you for choosing The Maples Niseko and for sharing with us your feedback on your stay. We are delighted to see your high rating and read your positive review. It would be our pleasure to welcome you back to The Maples Niseko for another round of delightful experiences. We can't wait to have the privilege of serving you once again!

10/10 Excellent

Pui Shan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, truly ski in ski out, fantastic staff.
Stayed 3 nights in Mar 2024
Response from The Maples Niseko Front Desk on 21 Mar 2024
Dear Pui Shan,Thank you for sharing your insights about your recent stay at The Maples Niseko. It's wonderful to know that our location added value to your visit, and our staff contributed to a pleasant stay at The Maples Niseko. Our team works diligently to provide a comfortable and memorable environment for our guests, and we are thrilled that we met your expectations. We genuinely appreciate your feedback and hope to have the pleasure of hosting you again!

10/10 Excellent

Judy

Stayed 4 nights in Feb 2024
Response from The Maples Niseko Front Desk on 21 Mar 2024
Dear JudyThe warmest greetings from The Maples Niseko!Thank you very much for leaving us a high rating! We loved having you at The Maples Niseko and hope to see you again.

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great at the Maples.
Stayed 5 nights in Feb 2024

8/10 Good

byoungho, Jung-gu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no breakfast service
Stayed 7 nights in Jan 2024
Response from The Maples Niseko Front Desk on 5 Feb 2024
Dear Byoungho,We are truly appreciative of your wonderful rating for your recent stay at The Maples Niseko. Your feedback is valuable to us as it helps us strive for perfection. Thank you for choosing us and we eagerly anticipate the opportunity to welcome you back to The Maples Niseko, where we aim to deliver an even more flawless experience during your next visit.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location and service! Wish they had an Onsen but otherwise perfect!
Stayed 5 nights in Jan 2024
Response from The Maples Niseko Front Desk on 2 Feb 2024
Dear Michael,Thank you so much for taking the time to share your valuable feedback and rating your recent stay at The Maples Niseko. We are delighted to hear that you had a wonderful and enjoyable experience with us. At The Maples Niseko, our goal is to provide exceptional service and create memorable and seamless experiences for all our guests. It's incredibly rewarding to know that we were successful in making your stay special. We look forward to welcoming you back to The Maples Niseko in the future!

10/10 Excellent

Tsz Ho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Dec 2023
Response from The Maples Niseko Front Desk on 18 Dec 2023
Dear Tsz Ho,Thank you for providing us your rating about your recent stay at The Maples Niseko. Should you have any further suggestion for improvement, feel free to contact us directly so that we can make sure you have a wonderful stay with us next at The Maples Niseko. We look forward to having you again!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious room
Very luxurious home. Good space, layout, use of furniture. Ski in and ski out. Direct access to lockers to store skis
Stayed 5 nights in Dec 2023
Response from The Maples Niseko Front Desk on 18 Dec 2023
Dear Michael,Thank you for your recent visit to The Maples Niseko and for giving us a good review. We are delighted to hear that you had an enjoyable stay and will be sure to pass onto your wonderful experience to our Front Desk team. We look forward to your stay with us next time!

10/10 Excellent

Seok Yee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an incredible stay at The Maples Niseko with my family. This apartment-like resort deserves all the praise: 1. Perfect location, just a few minutes' walk to the base of Hirafu, where we had our ski lessons. The street is lined with plenty of restaurants and shops. 2. The resort staff are exceptionally friendly and helpful. Special shoutout to Kayne, Brendon, and others who went above and beyond, offering food recommendations and even helping with carrying our skis to the lockers. 3. The collaboration with Rhythm Ski Gear rental is fantastic. The pick-up and drop-off service for ski equipment rental made our experience even more convenient. 4. The rooms are nothing short of amazing – beautiful, spacious, and fully equipped with household amenities like a personal washing machine with dryer and kitchen facilities. It truly felt like a home away from home. 5. Even on our departure day, the resort exceeded our expectations by sending us to the train station when the taxi company was fully booked. The Maples is hands down one of the best vacation accommodations we've experienced. Highly recommended, and we'll definitely be back on our next visit to Niseko!
Stayed 2 nights in Dec 2023
Response from The Maples Niseko Front Desk on 6 Dec 2023
Dear Seok Yee,We would like to extend our heartfelt thanks for sharing your positive experience at The Maples Niseko. We are thrilled to hear that your stay with us was enjoyable. Your kind words brighten our day and are a testament to the hard work and dedication of our team in providing exceptional service. We look forward to welcoming you back to The Maples Niseko on your next visit to Niseko. If you have any special requests or preferences for your future stays, please do not hesitate to let us know. Your comfort and satisfaction are our top priorities. Again, thank you for choosing us, and we can't wait to have the pleasure of serving you again.

10/10 Excellent

Vivian Yee Nin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Pros: Great location in the middle of Hirafu. Ski-in-ski-out onto Ace Family Run Clean comfortable apartment with fully equipped kitchen. Good ski locker room. Walkable to shops and a few restaurants. Cons: There’s no other services or amenities in the property. No own shuttle bus.
Stayed 9 nights in Jan 2023
Response from Front Desk Team on 21 Sept 2023
Dear Vivian Yee Nin,Thank you for your recent visit to The Maples Niseko and for your thoughtful review. We are delighted to hear that you had an enjoyable stay and made good use of our on-site cafe and ski lockers. Your feedback motivates us to maintain our high standards. We look forward to your return, and we'll be ready to welcome you back with open arms.

10/10 Excellent

Wei Kiat

Stayed 4 nights in Feb 2023

10/10 Excellent

Gillian

Stayed 6 nights in Feb 2023

10/10 Excellent

DATO WONG LAI

Travelled with partner
Liked: Cleanliness, staff & service, amenities
One of the best ski in hotel we stayed in Niseko, able to cook simple food, friendly staff and pick up and send to Hirafu welcome center service was great. We will definitely make the next booking again .
Stayed 5 nights in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023

10/10 Excellent

Frederick Lai Cheung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious apartment style hotel at a great location for skiing. Well equipped kitchenette. Ski-in/ski-out with many restaurants and shops close by. Relatively new and well maintained.

8/10 Good

Mee Yee Chloe

Travelled with family
Liked: Property conditions & facilities
Stayed 6 nights in Dec 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location and even better service
The Maples service was amazing, from the front desk to the bell hops and concierge, everyone helped to make our ski holiday one to remember. It doesn’t hurt that the ski lockers were perfectly located next to a lift for ski in/ski out access. We will definitely be coming back!
Stayed 4 nights in Feb 2020

10/10 Excellent

P.YIU, HONG KONG

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time to stay in this hotel, perfect ski in ski out setting and location, staff are responsive, 90% front line staff speak native English
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Pros: Modern and clean. Cons: Considering the amount charged one would expect better service and amenities.
Stayed 3 nights in Feb 2020

10/10 Excellent

rully m

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Niseko
We were in Niseko for skiing. This is in my opinion a very large, clean apartment, the ski lift is just there, right outside the apartment. The room has a washing machine. The only one missing is the onsen, however you can fine great onsen at the neighbouring hotel.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020

8/10 Good

Donald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

10/10 Excellent

Chok Chong David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The position was excellent and true ski in ski out . Apartments were roomy and clean
Stayed 10 nights in Jan 2020

6/10 Okay

Wai Yee

Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Feb 2019

10/10 Excellent

Philip, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prepare breakfast yourself :)
We had a nice stay here, where the hotel acts like a serviced apartment. Excellent location and truly ski-in and ski-out. Our room rate was expensive but I guess everywhere in Niseko is expensive. The only disappointing point is that breakfast is not served in this establishment. (Need to sort that out yourself).
Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Clean. Near slopes. Needs a restaurant/bar/breakfast place
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and spacious room
* Ski-in and ski-out - ski to Ace Family Ticket Centre and chair lift * Convenient location - 2 mins walk to supermarket, cafe and restaurants * Spacious room * Hotel offers free transportation to nearby restaurants / locations
Stayed 4 nights in Feb 2019

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Maples
Great ski-in/ski-out location.
Stayed 8 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Staff & service
My family stayed in Maples for 5 nights in a 3 bedroom for its convenient ski in ski out location with full kitchen. Unfortunately, even though we expected some hiccups in a new hotel, the level of service and amenities provided are subpar and underwhelming. It is not worthy of its premium cost. First of all, the 3 bedroom is more like a 2 + 1, with the smallest room not even enough to house 2 futons. 1/4 of my futon is squashed against the thin sliding door, which we have to lift up everytime when opening the door to avoid the horrible scraping sound. Secondly, there are 2 rooms with thin and slightly transparent sliding doors, providing little privacy for people who need to change for their silhouettes can be seen. There are also no locks provided for such doors. Thirdly, housekeeping is horribly sloppy. For 6 nights, we were provided with 2 housekeeping services. The first housekeeping looked like our rooms were barely touched, with no replenishment of toiletries and futons not made up. I've have had much superior housekeeping services in 3 star hotels in Japan so this reflects poor training. Fourth, the quality in hospitality training among the staff is inconsistent and lean towards being inexperienced overall. A particular distasteful incident occured also due to a lack of customer-centric attitude. 3 days before checking out, we requested at the reception for late check out - and the working personnel verbally agreed, mentioning that it wouldn't be a problem. On th
Stayed 6 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

10/10 Excellent

Mei Chi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, cozy environment
Stayed 4 nights in Dec 2023
Response from The Maples Niseko Front Desk on 26 Dec 2023
Dear Mei Chi,Thank you for your recent stay here at The Maples Niseko and for taking the time to share your positive experience with us. We are delighted to hear that enjoyed your stay as well as the location and environment. It's incredibly rewarding to know that we were successful in making your stay special. We look forward to welcoming you back here at The Maples Niseko in the future!

8/10 Good

Chung Hsuan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Desk Team on 21 Sept 2023
Dear Chung Hsuan,Greetings from The Maples Niseko!Thank you very much for leaving us a high rating! We loved having you at The Maples Niseko and hope to see you again.

6/10 Okay

MIZUKI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
清潔感があり暖房も暖かく 過ごしやすかったです。 トイレやシャワーが二つあり 便利でした。 メイン通りにあるので ご飯屋さんにもスキー場にも アクセスしやすかったです。 隣に銭湯もあります。 ヴィレッジ側のお部屋に4人で 泊まりましたが、 ソファが一つしかなく ダイニングテーブルとの距離が 近くて少し狭く感じました。 部屋に洗濯機があったのは とても助かりました。 チェックイン時に部屋の掃除は 2日に1回との説明でしたが、 3泊したのですが、1度も 部屋の掃除やベッドメイキングは なくて残念でした。 新しいタオルなどはわざわざ フロントに電話してもらいました。 スタッフも外国の方が多く フレンドリーですが 少し大雑把に感じました。
Stayed 3 nights in Feb 2023
Response from Front Desk Team on 21 Sept 2023
Dear Mizuki,We want to express our gratitude for choosing The Maples Niseko for your winter retreat and for sharing your thoughts with us. It's fantastic to hear that you had a great time and found our ski-in ski-out location very convenient. We sincerley apologize for any shortcomings during your stay such as housekeeping. Your comments are invaluable in helping us identify areas for improvement, and we are committed to making the necessary changes to enhance the guest experience. Thank you again for visiting. We can't wait to welcome you back soon!

10/10 Excellent

あきひこ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
アップゲレンデが便利。部屋が広かった。バスタブがあれば良かった。

8/10 Good

Chia-Chen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time at Maples Niseko
Ski in ski out 真的很方便,放置雪板的空間也很大。房間乾淨、很舒適。房間唯一缺點是沒有浴缸,飯店也沒有湯池。價錢偏貴但二世谷就是這樣
Stayed 9 nights in Dec 2022

8/10 Good

RYU

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If have onsen or just bathtub that will be more perfect.
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2020

4/10 Poor

T, Tokyo

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
立地が良く、新しいだけで、 値段に見合うクオリティでは全くなかった。 久しぶりに、残念で腹正しいサービスを受けた。 二度と行かない。
Stayed 2 nights in Jan 2020