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Reviews of AYA Niseko

4 out of 5
AYA Niseko
1-4-4-5 Niseko Hirafu, Kutchan, Hokkaido

Reviews

9.2

Wonderful

Rating 10 - Excellent. 134 out of 192 reviews" "
Rating 8 - Good. 43 out of 192 reviews" "
Rating 6 - Okay. 8 out of 192 reviews" "
Rating 4 - Poor. 6 out of 192 reviews" "
Rating 2 - Terrible. 1 out of 192 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

jonathan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel in Niseko… We had the best time
Stayed 5 nights in Mar 2024

10/10 Excellent

Chiew Hoong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excellent and good amnesties with great onsen facilities . Denfinitely value for money
Stayed 2 nights in Apr 2024

10/10 Excellent

Swat Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean studio unit that made us feel at home. Will book again.
Stayed 2 nights in Apr 2024

8/10 Good

Jack H, los angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located. You can just walk under 10 minutes to a number of restaurants for dinner Breakfast could be a lot better. It is very average. The room was very sizeable (2br 2ba) and clean. We liked the washer dryer in unit, as well as the fridge . Car service to and from hotel was comfortable and on time. 4 of us sat comfortably in an Alphard- 3 big suitcases 1 snowboard bag.
Stayed 6 nights in Mar 2024

10/10 Excellent

Jeremy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful staff and rooms are spacious.
Stayed 3 nights in Mar 2024

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and the service! Will definitely be back again
Stayed 2 nights in Mar 2024

8/10 Good

Ho Ka

Stayed 3 nights in Feb 2024

8/10 Good

Winston

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, attentive staff, well appointed and large rooms, good for ski in & out Negatives: had to pay extra for cleaning services, very small and basic gym, 10 am check out
Stayed 3 nights in Feb 2024

10/10 Excellent

Tharinee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a perfect location for family with little kids who just start to ski, very convenient!
Stayed 3 nights in Feb 2024

10/10 Excellent

TSZ FOON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ski valet is good. Ski-in and out facilities are convenient!
Stayed 2 nights in Dec 2023

8/10 Good

Masafumi

Stayed 1 night in Oct 2023

10/10 Excellent

Choongsup

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed with the service of staff
Stayed 2 nights in Oct 2023

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Sumiko

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Vivian

Stayed 2 nights in Apr 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best ski hotels at which I have stayed. Ski valet is awesome. Beds were great. Showers were great. Kitchen was well stocked. Location is perfect.
Stayed 5 nights in Dec 2021

8/10 Good

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021

6/10 Okay

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

4/10 Poor

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was really good but staff was very inflexible with room stay and late checkout even though the hotel was at 10% capacity. It was sad that this was the case as it was a really nice place.
Stayed 6 nights in Mar 2020
Response from Rezki on 25 Mar 2020
Dear Valued Guest, Thank you for writing the feedback. We are glad you enjoy our hotel facilities. Apologies if our decision is not up too your expectation about late check out. Looking forward to welcome you back in the future and provide you a greater experience. Best Regards, Muhammad REZKI Front Office Manager

10/10 Excellent

Edna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent besides the fact that Front Desk was a bit inflexible when giving us a late check out of an hour and half later than the specified time. They did give us the extension but staff was not particularly friendly.
Stayed 3 nights in Feb 2020

10/10 Excellent

Ting yan Hiromi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

10/10 Excellent

Jenny, Hong Kong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all love this place !! Friendly staff , great place , very clean and neat !
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this property, we did not want to leave.
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Conveniently next to a lift. Would stay again
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I go to this hotel every year during ski season. I have been stayed in this hotel for past consecutive four years. This is my first time to drop comment because I have to do it this time. I do like this hotel in terms of location and property condition. Service is overall good. EXCEPT.... the hot spring spa... that's getting worse, worse and worse every year. The first time of the case was that my wife/friend was enjoying hot spring but suddenly two female wearing swimming suit going into the hot spring. My wife told them it's not allowed in Japan hot spring but they insisted and my wife had no choice to leave and told the hotel staff. The recent cases were really shock - one female was bringing her mobile phone inside the hot spring (remember that all other female were wearing nothing) and keeping to watch her mobile; one girl was wearing underwear going into the hot spring. This time... my wife had no choice to report the cases to hotel staff. What the staff response was they had put the user's guide inside the hot spring and they could do nothing if their guests didn't follow to do. I don't agree with that. Actually, who will see the user's guide (a small piece of paper) in case if it's noticeable before using the hot spring!!! I have stayed over 50 different hot spring hotels in Japan and most of the hotels will give me the hot spring guide during check-in so that I can be reminded about this. So AYA must bear a lot of responsibility about aforementioned.
Stayed 3 nights in Jan 2020

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay with excellent customer service. Rooms could use a mirror though! Besides the one in the bathroom
Stayed 2 nights in Dec 2019

8/10 Good

JY, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and new. King size bed is super big. Great! Except the bathroom roller blind have a damp and unpleasant smell. Bathroom floor tiles sticky and look dirty which is the downside. Prefer individual seal packed shampoo, conditioners and bath lotion. No body lotion is provided especially during cold weather. Too early for check out at 10am. Maybe 11am will be better.
Stayed 2 nights in Dec 2019

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. Recommended!
Nice apartment, friendly international stagg
Stayed 3 nights in Nov 2019

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value stay
Beautiful property, great value during off season
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs are very helpful and friendly. Will come again.
Stayed 2 nights in Nov 2019

10/10 Excellent

Seungho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surprise!
Fabulous hotel - very clean and the room that we stayed in was huge by Japanese standards. Having the onsen at the hotel didn't hurt either. Would love to stay here again if we are in Niseko as the hotel has surpassed our expectations. All the staff could speak english too!
Stayed 1 night in Jul 2019

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The concierge was very helpful in booking activities and restaurants Very nice rooms and very convenient location
Stayed 5 nights in Aug 2019

8/10 Good

Daniel, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family appreciate the thoughtfulness of the staff and the nice apartment. Our only compliant is the coffee pods could use a bit of upgrade, but other than that we are very satisfied with our one night stay.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
White Christmas in spring..
Absolutely the best experience we’ve had in years! Awesome location! Beautiful hotel and beautiful staff! Warm and friendly environment! We are planning our return for next year as I write this...
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
The hotel staffs are friendly and helpful. Hotel condition is very good but one thing I don’t quite like is their policy for housekeeping. I stay there 4 nights. On the first 3 nights, they do minor cleaning only. Means toilet cleaning only. The rest of the room, they won’t touch. On the 4th day, they will do major one which includes fixing your bed and clean the floor. The king size bed is comfy of course but leave you almost no place to walk and no place to put your stuff besides on the floor. There are just two bedside tables (very small) and one corner table for amenities and teapot and cups. In the toilet, no space for you to put any amenities.
Stayed 4 nights in Mar 2019

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally enjoyed our stay at AYA. Very clean, staff very friendly. Highly recommended.
Stayed 5 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
I have email the resort in advance that we would have 5 people staying in our room, and we agreed to pay in addition for 5 people in total, however, upon checked in, the futon was not ready, the amenties were not ready. We stayed there for 4 days, the refill for the used amenties were not 5 sets in total. We were disappointed with the arrangment. Otherwise, the overall impression about the resort facilities were good.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We (3 ppl) stayed here for 4 nights. Everything is beyond expectation. This is the first hotel that the sample picture on Expedia did not do the room justice. It is HUGE. Almost all staff speaks English and were very helpful. The lift chair is 3 min away and you can really ski all the way to the hotel door. Will definitely stay here again next time I visit Niseko.
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like that we are unable to control the temperature
Stayed 5 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was very helpful, the property is in a great location and very clean.
Stayed 9 nights in Feb 2019