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Reviews of Lily Lagoon Resort

3.5 out of 5
Lily Lagoon Resort
50 Casuarina Way, Kununurra, WA

Reviews

8.0

Very good

Rating 10 - Excellent. 42 out of 124 reviews" "
Rating 8 - Good. 49 out of 124 reviews" "
Rating 6 - Okay. 23 out of 124 reviews" "
Rating 4 - Poor. 6 out of 124 reviews" "
Rating 2 - Terrible. 4 out of 124 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Stayed 1 night in Oct 2023

10/10 Excellent

Lauren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room with a super comfortable bed. Nice setting on the lake. Good coffee from on-site cafe. Great staff who were very helpful with my after hours check in.
Stayed 1 night in Jun 2023

10/10 Excellent

Julie

Stayed 3 nights in Jun 2023

10/10 Excellent

Leigh

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023

2/10 Terrible

Rene

Stayed 1 night in Oct 2022

2/10 Terrible

Shahleena

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was nice to stay at, although staff were rude when we had originally booked a room and was put into a room that did not accommodate our needs.
Stayed 1 night in Jul 2022

6/10 Okay

Roslyn

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was clean & neat/comfortable, however none of the facilities were available at time of my stay- no restaurant, no bar & no pool. It wouldve been preferable to advise people of this before they make a booking. There was nothing on website about this. Disappointing.
Stayed 1 night in Nov 2021

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service
X
Stayed 1 night in Nov 2021

10/10 Excellent

Patrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay. Clean,large room. Bed was super comfortable. No restaurant at moment but didn't bother us. Good value for money.
Stayed 2 nights in Sep 2021

6/10 Okay

Angela

Liked: Cleanliness, room comfort
Wait for the Renos to Finish
The property is under massive amounts of construction and renovation so is offering no services (breakfast, pool, bar, etc). Now is perhaps not the best time to stay at this property
Stayed 1 night in Sep 2021

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute stay
We booked late through a 3rd party seller, just needing a single night and hadn't realised that the resort is currently being refurbished and several of its facilities are closed but we got a friendly phone call to point this out and offer us the option of changing our minds. It wasn't needed - we were happy to stay. Chose the premium room and we found it to be clean, spacious and to our requirements. Linens and pillows were good. Mugs were tiny but we can forgive that. The reception staff were more than accommodating at our request for a late check out and for that we are very grateful. We would usually chose to stay somewhere much more individual but for the single night we were happy with the Kununurra Lake Resort
Stayed 1 night in Sep 2021

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities
The hotel room was lovely and the staff were all very accomodating and friendly. I think once all the renovations (e.g wifi/restaurant/pool/washing facilities) it will be a stand out place. However, It was pleasant even without these for my short stay.
Stayed 3 nights in Aug 2021
Response from Clem on 28 Aug 2021
Thank you so much for your positive feedback. We are glad you enjoyed your stay at the resort and see you next year when everything will be upgraded! Kind regards

6/10 Okay

wilko's feral pest

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Location is very good. The renovations were disappointing
Stayed 1 night in Aug 2021

8/10 Good

Andy

Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This place should be closed until the renovations are completed, its a demolition site, we weren't told that the bar, restaurant, pool and caravan were all closed. Clem in reception was very helpful but had a hard job with all the works going on and the complaints.
Stayed 4 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
Clean room for a quick overnight stay. Unfortunately coffee and cups available but no kettle
Stayed 1 night in Jul 2021

6/10 Okay

Robyn

Liked: Staff & service, property conditions & facilities, room comfort
Our week in Kununurra!
We stayed here for 7 nights. Our room was nice and location was good, 15 minutes walk from town. Clementine was very helpful but unfortunately restaurant was closed and the resort is having major renovations. Our room was cleaned every second day, value for money was good.
Stayed 7 nights in Jul 2021
Response from Clem on 28 Aug 2021
Thank you for your positive feedback, we really appreciate it. We are looking forward to hosting you again in the future. All the best

8/10 Good

Rex

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Di

Liked: Room comfort
Disliked: Property conditions & facilities
No go…..
Enjoyed it all but in need of serious upgrades ….. This has detoriated since our last visit in 2018 & will not stay again as I thought brekki was included to b told in arrival none Excellent position
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
As the resort will soon be undergoing a makeover, the room was rather dated, but very clean and comfortable. It is very quiet with great views and walks around Lake Kununurra. Also close to town. The staff and especially John went out of their way to make our stay as comfortable as possible.
Stayed 6 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location right on the lake with its peaceful views, visiting green frog, birds, small lizards and geckos. Our room was spacious and well planned, a large continental breakfast was provided daily, including cereal, fruit, yoghurt and juice and milk and cold water were also waiting in the fridge. Our cleaner, Anna, was so friendly, as were the reception staff and groundsman. We enjoyed our stay very much and didn't want to leave!
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sheets. Quiet. Not having the restaurant open is a real pain!! My Room was not serviced as per their policy. Not my favourite place it stay in Kununurra but still quite nice.
Stayed 3 nights in May 2021

4/10 Poor

Denise

Liked: Cleanliness
Disliked: Room comfort
Disappointed in Kununurra
I was arriving late so sent a email to ask about booking in, I didn't receive a reply so phoned on the day, the phone contact was friendly and helpful. The room was clean and tidy. I didn't have a cuppa because the milk was already open and half used. No shampoo or conditioner were supplied. Hand made soaps were nice.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
This accommodation was fine and affordable for us. It is waiting for a refurbishment. As such, the pool was not inviting, the restaurant and bar were closed. On the plus side it was clean, comfortable, safe and very quiet - other than the amazing bird life.The staff were friendly and helpful. Breakfast is not included. Not too far from the town center but you do need a car to get to this place. Regardless - we enjoyed our stay.
Stayed 9 nights in Apr 2021

6/10 Okay

Anthony

Disliked: Cleanliness
Surprised visit.
Room was basic for an overnight stay. Bathroom bin was still full from previous clieñts. Got into bed and a large cockroach ran out from under the single bed. It is not uncommon but not welcoming. Reception lady was polite helpful and friendly.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our "home base" in Kununurra for three days, the Lakeside Resort was a great place to stay. Hopefully, they get the restaurant up and running again soon, as it was also a great venue to eat in the past.
Stayed 4 nights in May 2021

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
The tarriff was good however we only recieved clean towels and linen once in 4 days. There wasn't a broom to sweep the floor. If you pay the same rate each night you should have clean towels and room cleaned each day.
Stayed 4 nights in Apr 2021
Response from Reception on 20 Apr 2021
Thank you for your feedback on your recent stay. We only service our cabin rooms every third day for long stays and every second day for motel rooms. We also have limited staff working weekends. I do apologise for the inconvenience Regards Lakeside Reception

8/10 Good

Mareike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2021

10/10 Excellent

marilyn

Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean and spacious room. Beautiful relaxing pool.
Stayed 1 night in Dec 2020

6/10 Okay

Helen

Liked: Staff & service
A few mishaps
Must of been some glitch between Hotels.com and the resort as they did not have our reservation, even though I received confirmation email. Also when I rang asking about getting from the airport I was told to organise a taxi. Taxi's in Kununurra are like hens teeth. When we got to the hotel they said they would have picked us up in the shuttle bus. However, no one said that on the phone. We did get a room anyway even though our booking was not there. The booking also included breakfast but they were only serving dinner. So need to correct that in your advert. The staff were lovely and very apologetic. It's a bit out of the way, and ok if you have a car.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a few days while exploring our north.
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice premises and good accomodation with good facilities. Staff have been very helpful. The sunset over the Lake is beautiful
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

The property was clean and tidy although no option for breakfast was available
Stayed 1 night in Aug 2020

8/10 Good

Mary, WA

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This is a very good spot to stay - pet friendly and amazing staff- everyone we dealt with was super helpful and professional- will definitely go back. The room did not appear to have been as thoroughly cleaned as I’d hoped.
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in good location. Close to lake and Kununurra. Nice pool & bar/restaurant. Friendly staff.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the quite and food drink was good too. Ate 2 nights and menu was varied
Stayed 1 night in Aug 2019

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When in Kununurra
A lovely peaceful lakeside setting, comfortable room, restaurant and pool on site. Exceptional staff and the addition of a late check out made our stay very enjoyable.
Stayed 1 night in Aug 2019

6/10 Okay

bruce

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Kununarra
Felt they were totally dollar driven ,never a knife or fork out you always had to ask, making a profit is not a dirty word but sometimes give a little and you receive .fridge ran all night so turned it off and on in the morning . Clean ,beaut location , so close to being perfect, would stay again
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are fitted with good kitchen facilities. Staff were ready to help. Bar & bistro offered reasonable choices. Parking a bit haphazard. Open and quiet. Short run into town.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was in fantastic condition, everything where it was supposed to be and in working order. The staff were brilliant, they went above and beyond to make sure my stay was fantastic. The food at the restaurant was delicious and the service was second to none.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Service
I was yelled at through the door on arrival. "Go to the bar". I got to the bar and was given a key to a room that wouldn't open the door. Back to the bar to discover that the staff knew the key wouldn't work. Bathroom was not clean and inhabited by frogs. Very difficult to get service at the bar/bistro.
Stayed 1 night in May 2019

8/10 Good

Savreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in Aug 2018

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all round accommodation
Great location and outside bar area. Rooms very tidy and staff friendly would definitely stay again
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location and facilities. Nice and helpful staff who go above and beyond to ensure a great stay
Stayed 3 nights in Dec 2017

8/10 Good

Blair

Liked: Staff & service, property conditions & facilities, room comfort
Good Value accommodation
great but breakfast was very modest
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at the Lakeview Resort recently whilst in Kununurra for work. Staff were excellent, food was great the room was very nice overlooking the pool & lake. I would certainly recommend staying here.
Stayed 1 night in Oct 2017