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Reviews of Pine Garden Hotel

3 out of 5
Pine Garden Hotel
Lot 2874-2875, Block 16, Jalan Tun, Jugah, Kuching Central Land Distict, Kuching

Reviews

8.8

Excellent

Rating 10 - Excellent. 30 out of 62 reviews" "
Rating 8 - Good. 28 out of 62 reviews" "
Rating 6 - Okay. 2 out of 62 reviews" "
Rating 4 - Poor. 1 out of 62 reviews" "
Rating 2 - Terrible. 1 out of 62 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Phinehas David

Stayed 4 nights in Dec 2023

10/10 Excellent

NIK OMAR IQBAL

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasure stay
Stayed 3 nights in Nov 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but only my mum cannot find the free Wi-Fi as well as brush and toothpaste
Stayed 2 nights in Nov 2023

8/10 Good

Kim Loong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable 10 minute to a food court
Stayed 2 nights in Oct 2023

8/10 Good

SYED NASIRIN

Business traveller
Liked: Cleanliness, staff & service, amenities
Lovely restaurant with limited dIning options. The nearby mall is at best dying.
Stayed 2 nights in Aug 2023

4/10 Poor

Kym

Liked: Staff & service
Disliked: Property conditions & facilities
Had suddenly experienced heavy rain leaking into room. Then the guest next door could be heard through the thin walls. Their tv blast loudly throughout. The sink emitted foul smell when we wash kettle with tapwater . Previously there was no rain and no guest next door and I gave excellent review. This 2nd trip revealed problems. 10 min to airport was why i chose this hotel.
Stayed 2 nights in Sep 2022

8/10 Good

Sow Kee

Stayed 1 night in Mar 2022
Response from Pine Garden Team on 6 Apr 2022
Dear valued customer, Thank you for taking the time to review our property, your comments are very much valued.We are here to welcome you for your next stay/trip. Thank you for choosing Pine Garden Hotel Kuching!Is our honour to serve you.

10/10 Excellent

Alex Ong Chin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Nov 2021

10/10 Excellent

Simon

Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2020

10/10 Excellent

Wee Wei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with excellence services from all the staff. Definitely recommended for solo travelers.
Stayed 2 nights in Sep 2020
Response from Ivan Chai on 5 Oct 2020
Hi Wee Wei, Our team is heartened to be rewarded with your positive feedback, as providing an experience that goes beyond the expectations of our guests is something we work tirelessly toward achieving. We looking forward to welcome you back in near future. Cheers, Ivan Chai Guest Experience Team

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Jan 2020

8/10 Good

Chan Choo

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s a lot of nice food within the hotel vicinity
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

PAUL BENG HUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Jane, Johor Bahru

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large and clean bed
Stayed 1 night in Jul 2019

6/10 Okay

Lynne

Business traveller
Liked: Cleanliness
Normal hotel
Stayed 2 nights in Jul 2019

8/10 Good

C

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money. Near shopping, eateries and airport. Convenience location to travel to other parts of Kuching.
Stayed 3 nights in Jul 2019

8/10 Good

Noor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
+ near airport -- away from city centre
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Nurul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanness and very friendly staff. Thank you for helping me getting a taxi for my early flight
Stayed 1 night in Mar 2019
Response from Ivan Chai on 12 Mar 2019
Hi Nurul, We certainly very happy to read that overall you had a pleasant stay with us again. Especially from the room, location and service from the heart by our talented associates. Cheers, Ivan Chai Guest Experience Team

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Stayed 3 nights in Jan 2019
Response from Ivan.C on 9 Feb 2019
Hi Jocelyn, we are very pleased know that overall you had a enjoyable stay with us. Should you travel back to kuching, we hope we can welcome you back to Pine Garden Hotel.

8/10 Good

Fook Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Ivan.C on 9 Feb 2019
Hi Fook Seng, we are very pleased know that overall you had a enjoyable stay with us. Should you travel back to kuching, we hope we can welcome you back to Pine Garden Hotel.

8/10 Good

Nining

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Ivan.C on 6 Nov 2018
It is indeed both comforting and encouraging to receive positive reviews such as yours and to learn that we have met your expectations on all aspects of your stay. Should you travel back to Kuching, we hope we can welcome you back

8/10 Good

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Ivan.C on 6 Nov 2018
It is indeed both comforting and encouraging to receive positive reviews such as yours and to learn that we have met your expectations on all aspects of your stay. Should you travel back to Kuching, we hope we can welcome you back

10/10 Excellent

Lai, Miri sarawak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 6 days, Good location, this hotel is truly so clean and staff so friendly, always feel like come back home. Catering always surprising me with nice foods and always remember my favourite foods. So touching and appreciated
Stayed 3 nights in Aug 2018
Response from Ivan.C on 27 Aug 2018
We certainly very happy to read that overall you had a pleasant stay with us again. Especially from the room, location and service from the heart by our talented associates.

10/10 Excellent

Grippin, Putrajaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent...except for bell boy service a bit slow
Stayed 1 night in Jul 2018
Response from Ivan.C on 31 Jul 2018
Glad to know that overall we able meet your expectation and enjoyed your stay with us. Your concerns on the slow service from our bell boy, we will certainly look into this for our improvement.

8/10 Good

Mike Denesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Preferred choice hotel for my Kuching Bis Trip
Checked in to the room and noticed my room having strong smoke smell. Request to change room and they change it without hassle. Breakfast was decent. Room was clean. Bed was comfortable. And most importantly it's definitely a great value for the price you pay. If i need to tell any cons it will be the slow hotel wifi.
Stayed 2 nights in Jun 2018
Response from Ivan.C on 31 Jul 2018
We are happy to know that you had a pleasant experience at our hotel. It is indeed both comforting and encouraging to receive positive reviews such as yours and to learn that we have met your expectations on all aspects of your stay. Your concerns on the unstable internet connection, we are currently in mid of negotiating with our internet provider to improve the bandwidth for smoother connectivity. Cheers!

10/10 Excellent

Mickey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be back
I would like the said the chef here very very very good service. If the star for food I give 2.5 ⭐️ If the service of chef I give 4 ⭐️ Walking distance to 101 food court is ab 200m-300m away
Stayed 2 nights in Jun 2018
Response from Ivan.C on 31 Jul 2018
Glad that your overall stay with us comfortable and uncomplicated, especially good hands from our F&B associates. We look forward to welcoming your friend back again soon when next in Kuching. Cheers,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
small shower room
good for one day stay. the shower room is small but still convenience. the hotel near tp city one mall. the only bad thing is there is to much noises because its just beside the main road and was surround by neighborhood. and local houses
Stayed 1 night in May 2018

10/10 Excellent

SIM, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

XF, penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it! Breakfast was good too. Airport is just 15 Min drive away. 101 hawker Center is just footsteps away. One City Shopping mall was a bit disappointing though. Lol! Not very happening there.
Stayed 3 nights in Feb 2018

10/10 Excellent

LAWRENCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Value for money. Convenient to shopping centre and food.
Stayed 4 nights in Jan 2018

8/10 Good

Fook Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean pleasant and good location
Good location. Shopping mall and good eating places in close vicinity. One of my favourite hotel when visiting Kuching.
Stayed 2 nights in Dec 2017

10/10 Excellent

Wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, friendly guest, ample parking, a lot of nearby eateries
Stayed 3 nights in Dec 2017

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a normal hotel near shopping complex
Nice comfy hotel, with plenty of food outlets nearby & shopping malls
Stayed 2 nights in Dec 2017

8/10 Good

SYED HAZRAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room is very clean and comfy Service is ok (they able to provide hair dryer as request), though i only had one room key (needed for room power, lift access) so a bit problem when trying to leave my wife in the room for personal matter. Location strategic.. Overall it is still a good hotel, i would like to recommend to others..
Stayed 1 night in Nov 2017

10/10 Excellent

LEE HIONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

Poh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for business
clean, good location for airport
Stayed 1 night in Aug 2017

8/10 Good

Grace L, Bintulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Weekend Stay
Hotel is nice, new and clean
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noise in room
Everything seem alright but just the room can hear children's screaming and very Cleary.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Nantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place & staff. It's my 3rd stay at Pine. One think I can assure "cleaniness & polite". Well done guys
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

SEH LENG

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Tjiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

angie, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location near shopping centre
Excellent staff Clesm rooms and very helpful.staff