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Reviews of Nova Kuching Hotel

2 out of 5
Nova Kuching Hotel
Lots 306 - 309 Section 49, KTLD Jalan Abell, Kuching, Sarawak

Reviews

7.4

Good

Rating 10 - Excellent. 20 out of 97 reviews" "
Rating 8 - Good. 36 out of 97 reviews" "
Rating 6 - Okay. 32 out of 97 reviews" "
Rating 4 - Poor. 7 out of 97 reviews" "
Rating 2 - Terrible. 2 out of 97 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Ch'ng

Liked: Staff & service, property conditions & facilities, room comfort
Nice the shower but there broken the heater time.
Stayed 3 nights in Dec 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the space of the room, the secured parking (we parked in front of the entrance camera). Got lift. The room even got a balcony eventhough it's partly filled with aircond. The towels are old and seems overused.
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service..
Stayed 1 night in Jan 2020
Response from OYO on 2 Feb 2020
Thanks for applauding, The biggest joy lies in seeing our guests satisfied, for which we are working day and night to meet your expectations. We would love to stay updated and posted with your future reviews as well. Regards, Kevin

2/10 Terrible

Michael Eng

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bad experience
The room was smelly with cigarette smell although its not a smoking room. The toilet flood after taking shower. The mattress is old and can feel the underneath springs and also uneven mattress making sleeping so difficult.
Stayed 2 nights in Jan 2020
Response from Zara on 9 Jan 2020
Hi, Michael! We sincerely apologize for the trouble caused. Your comments will help us in the care of future guests more resolutely. Regards, Zara

10/10 Excellent

Sindon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great. Nice place. Very quiet.
Stayed 1 night in Oct 2019
Response from Zara on 20 Oct 2019
Thank you for rating us super, Sindon! Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Zara

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
affordable and comfortable walkable and nearby to city
Stayed 1 night in Aug 2019
Response from Ravneet on 11 Aug 2019
Hi, We are glad to see that you liked our services. Keep this love coming :) Regards, Ravneet

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Convenient and recommended.
Stayed 3 nights in Jun 2019
Response from Cheshta on 26 Jun 2019
Hi, Delighted to see you liked our services. Keep this love coming :) Regards, Cheshta

8/10 Good

Sindon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Had a great time staying here.
Stayed 1 night in Jun 2019
Response from Cheshta on 26 Jun 2019
Thank you for your sweet words, We hope to give you a consistent service every time. Regards, Cheshta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Cheshta on 26 Jun 2019
Thank you so much for the wonderful rating, We hope to host you again soon. Have a nice day ahead :) Regards, Cheshta

10/10 Excellent

Verified traveller

Stayed 7 nights in May 2019
Response from Cheshta on 26 Jun 2019
Thank you for rating us highly, We are glad to know that services offered by us meet up your expectations and we’ll endeavour to keep it up. Regards, Cheshta

6/10 Okay

Hii

It convenient but air conditioning is not cold and leaking. Ask worker to find maintenance but they just give a towel.
Stayed 3 nights in May 2019
Response from jeniffer on 15 May 2019
dear miss.we did ask to allow us to maintentace to you room that day but you d`not was as you say u got you thing inside.

6/10 Okay

KIANG CHENG

Liked: Cleanliness, room comfort
Comfortable
Just fine
Stayed 3 nights in Apr 2019
Response from jeniffer on 15 May 2019
thank you

8/10 Good

Nanie, Putrajaya, MY

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Bilik hotel sangat selesa & besar (superior king). Amenities pun semua cukup. Parking pun banyak & fasiliti semua ok. Tapi utk toilet setiap kali saya ingin membuka segala paip mesti akan ada bunyi macam 'gedegung'. Lagi 1, toilet nampak macam buruk. Bekas sabun berlumut. Tapi utk saya overall hotel ni selesa & recommended utk bajet hotel
Stayed 3 nights in Apr 2019
Response from jeniffer on 15 May 2019
terima kasih

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
So..so
The room a bit smelly and the bedsheet seems not been washed several weeks.
Stayed 1 night in Apr 2019

8/10 Good

Nor, malacca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near town.parking available. clean room. friendly staff.
Stayed 2 nights in Apr 2019
Response from jeniffer on 15 May 2019
thank you miss

6/10 Okay

Verified traveller

Just ok
Toilet bowl needs to brush as seen lots of stains at the inner side. Tv channels..no news channel except mostly sport & few chinese channels. Room has ants coming from power point. Powerpoints beside bed not working. Internet reception also poor unless stand under the wifi router or at ground fllor
Stayed 4 nights in Apr 2019

6/10 Okay

Bennett

Liked: Cleanliness, room comfort
Further improvements possible
Hotel is a bit run down. When I first checked in there were no bath towels, face towels, or floor mat. The shower hair & body wash liquid were empty. When you bath the whole toilet was flooded. Coffee spoon also was not given although free coffee was provided. The aircon could not start initially and had to call the reception for help. No shirt hangers provided too. Room layout is nice though. Walking distance 20 mins to Sarawak Plaza. Easy to call GrabCar. 🆒
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Mar 2019

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
traveler
was in great area easy to walk to waterfront and a block from the shops. bed was horrible springs everywhere but room size was good.
Stayed 2 nights in Jan 2019
Response from jeniffer on 9 Mar 2019
we are sorry about that.we will fix it. thank you for you comment.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from jeniffer on 9 Mar 2019
thank you for you comment

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory.
Stayed 4 nights in Dec 2018

8/10 Good

Nurhaniza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perlu sedia kan iron di setial bilik n membuat pembersihan dgn betul
Stayed 5 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Very comfort room
It is very comfortable room. however, the toilet has unpleasent smell eventhough is pretty clean, all in all, its very comfortable and recommended in the future
Stayed 4 nights in Aug 2018
Response from jeniffer on 12 Sept 2018
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

4/10 Poor

Lee chai

Poor
Walk in rate is cheaper. Toilet is blocked and towel is worn.
Stayed 1 night in Aug 2018
Response from jeniffer on 12 Sept 2018
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Joy Yamu

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good. Dirty.
Stayed 3 nights in Aug 2018

6/10 Okay

Wai Yang

Liked: Staff & service
Stayed 1 night in Jul 2018
Response from jeniffer on 23 Aug 2018
thank you for you comment.have a nice day.

6/10 Okay

Stella

Liked: Room comfort
Disliked: Cleanliness
Cleanliness can still be improved.
Nice stay. Convenient. Just the cleanliness of the room can still to be improved. There were some hair found on the bed and pillow.
Stayed 1 night in Jun 2018

6/10 Okay

Vicky

Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

amie, Sarawak

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cheap and nice to stay.
Staff is very nice. Services also good. But, in term of cleanliness, i can say terrible. Cleaning Staff didn't clean the room properly. Need to improve in term of Cleanliness.
Stayed 3 nights in Mar 2018

6/10 Okay

Sindon

Liked: Room comfort
Value for money.
Convenience to stay with family. Quiet area and value for money
Stayed 1 night in Jan 2018

10/10 Excellent

Zainal Asnawi Asyraf

Liked: Staff & service, property conditions & facilities, room comfort
good and comfy
Stayed 2 nights in Jan 2018

6/10 Okay

Jackson

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2018

6/10 Okay

DSH, sarawak

Liked: Cleanliness, room comfort
Suitable for city view
Hotel's location was very strategic but the facility in the bathroom was not okay like hot water not funtional well.
Stayed 2 nights in Dec 2017

8/10 Good

matthews, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and quite environment
GOOD place to stay. easy access to food court and walking distance to waterfront, Kuching.
Stayed 2 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Bad first impression.
The bad things about my room is the toilet is quite smelly and since not much ventilation in the room the smell kinda trapped. Shower water heater is inconsistent sometime its go cold and too hot without adjusting the knob. Area outside hotel gets quite dark in the night making you think the security of your car park and your safety when you walk around in the night.
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveller

Stayed 1 night in May 2017

6/10 Okay

Verified traveller

Stayed 1 night in May 2017

8/10 Good

wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

CHIN

Liked: Staff & service, property conditions & facilities, room comfort
A good choice
can be more improvement in the cleanliness, example blanket should be change everyday even though the customer stay few days.

4/10 Poor

Pan, Singapore

Disliked: Staff & service, room comfort
Large rooms, good location but very poor maintance
had to change rooms 3 times because first 2 rooms air condition is spoiled. disruptive water supply throughout the stay of 3 nights. Bathing half way and suddenly no running water for more than an hour. Staffs were not helpful at all. This happened more than thrice time. even when water is back on, it was ice cold water. Really terrible experinces

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The walls were thin and we could hear everything from our neighbors, but when we complained we were able to change to a room in a corner and then the room was very quiet. The room is large, the shower hot and great! Wifi didn't work for the first day and a half, but the owner was nice enough to explain why and when it did start working, it worked well. Location is near the bus stop to go to Bako National Park easily. Plenty of restaurants close by, and right near the walk on the waterfront.

6/10 Okay

nana, pj

Short 3d2n xmas holidays in Kuching
Morning go out come back to hotel room at night. The bath room water heater always come out with cold water and always have to call receiption to check.

6/10 Okay

Siti Ainshah

Liked: Cleanliness
good location
value for money

10/10 Excellent

MHZ, Perak, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay
I like this hotel. Near to kuching waterfront. Value for money. Staff very friendly and helpful. Might come again.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
the room did not have towel when I checked in. Tried to call reception but the phone is not working therefore I have to walk down to ground floor to ask for it. Shower only with overhead shower head makes the shower difficult if someone would not want to get his hair wet. Partition for shower area is too small.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, so comfort to stay.
Just the water when take a shower are not constant on the heat.. it turned cold on certain time.. great service btw.. thanks and good job

8/10 Good

Moises, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to the waterfront
Good hotel with clean rooms! They gave us a smoking room the first night but they corrected the mistake the very next morning) since we checked in at 10pm. Overall would stay here again!