Indoor pool, outdoor pool
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Reviews of Hock Lee Hotel & Residences

3 out of 5
Hock Lee Hotel & Residences
Hock Lee Centre, Jalan Datuk Abang, Abdul Rahim, 93450, Kuching, Sarawak

Reviews

6.4
Rating 10 - Excellent. 6 out of 53 reviews" "
Rating 8 - Good. 21 out of 53 reviews" "
Rating 6 - Okay. 10 out of 53 reviews" "
Rating 4 - Poor. 11 out of 53 reviews" "
Rating 2 - Terrible. 5 out of 53 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room
Im stay here for 3 night. Good service. spacious room. just 5 minutes from town. Will stay again if come to Kuching
Stayed 2 nights in Dec 2017

8/10 Good

Alexander

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Wong Cheuk Helena

Liked: Staff & service, room comfort
Stayed 6 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

2/10 Terrible

Dave, Kuching

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service, Bad Room
The check-in service and check-out service was average. Carpet floor in the room was very dirty, air conditioning was not cold and water kettle was spoil. Overall not a good experience who enjoy clean and simple room.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Old hotel, need renovation
When we check in to our room, there was weird smell, most probably from the carpet inside the room, no slipper provide and me and my friend were wearing our own shoe when moving inside the room. We dont even dare to take off our shoe because condition of the carpet not really clean.

6/10 Okay

Jamari, Miri

Fair hotel stay
Good short stay

2/10 Terrible

Chin Chin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tower B: Not Happy
Tower B, room 1105: we r Not happy, request for nxt door room with other family member but been separate to other floor, our party was ruin, den the acond not functioning, call maintenance but not coming, they said nite time the acond will b ok, but We canot slept coz sweating. swimming pool not provide towel, so bring our room tower, Request for replacement of tower, but not coming. Complain to reception, they said we r checking out, so canot replace. So we dry our body with our dirty cloth...no recommended.

4/10 Poor

Wong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tower A's room is much better than Tower B. Tower B's room i bit old and poor maintained.

6/10 Okay

Raja Shahrul Nizam

4/10 Poor

Abdullah Rahman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

hamdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Negative
Never stay again

8/10 Good

Norhayati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Quite old and dated
Quite old and dated

4/10 Poor

Jimmy, Kuching

Disliked: Cleanliness, property conditions & facilities, room comfort
Dissappointment
With a price tag of RM170/night, the room condition was below par. Entering the room, I was greeted with stench of year old shoe. The TV is placed in an awkward position, in the middle of the room. The Kitchen was a pleasant surprise but the stove wasn't working. The gym is located on the 3rd floor in a tiny room. Gym equipment were not well maintained. Food choices for breakfast was very disappointing and it took the kitchen some time to refill when its finished. There were chairs stacked to the ceiling and that ruined the mood. View was great though. I don't recommend this hotel and I wont return. I would like to suggest Ariva Hotel instead.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Staff was not friendly especially at the counter.

8/10 Good

Norisham, Penang

Liked: Property conditions & facilities, room comfort
Great
Comfortable

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Went to check-in at around 1:30pm and was asked to wait because they have not cleaned the room yet. The excuse given was that it is a holiday season and they were understaffed. Waited for almost 1 hour and finally the room was ready. The place is poorly maintained with squeeky lift, uneven plaster ceilings and noisy toilet flushes. At first glance, the room was good until night falls when we discovered a rat in the room. The pool was good but the gym was inaccessable throughout the whole trip and they don't have enough towel for guests...

2/10 Terrible

wendy, Sarawak

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible hotel
Terrible hotel and even it's located with the hock lee centre there are only not more than 100person. Actually i booked the room there for three nights. But once i step into the room, i decide to move. I move out at5am in the early morning, you can see how terrible is it.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Overall it was nice to stay in this hotel except..
Overall it was nice to stay in this hotel except insufficient of staff. Sometime there is no staff at the lobby and cause inconvenience when need help.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very confortable..n nice view...
My experiance to this hotel was very clean beatiful room..service very good. N friendly...

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Satisfied
Room is ok. However, it would be better if there's no ants crawling on the floor and table on the 1st day

4/10 Poor

mira, singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing !
I'm a repeated customer. Stayed for 2 times before. This is my worst experienced with the hotel. Firstly, during check in, when asking regarding the payment as i know clearly that i chose as POA but the staff keep on telling me that the agent will settle the payment. Ok fine. Secondly, was given a room at 11th floor and found out that the aircon are not cold at all and the safety box is not working and ask to change the room instead. They agreed to change us to the 10th floor room which is better and the aircon are cooler. Then again, every time when we're back to the room at night, the room key card are not working and we have to keep on going down to the lobby to get it activate and the staff don't even explained what's wrong. During the 2nd day of our stay, the staff call in to tell that actually i need to make payment as the system have been mess up at the first place! Pffftttt...This will be the last time I'll be staying at this hotel...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Very private and quiet. It was a comfortable well rested stay

4/10 Poor

Terence, Kuching

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so nice stay...
Money lost from wallet accidentally left in room. Management slow response. Noisy air-cond which dripped water. No responses on these issues.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very big & comfortable room
easy to checkin. comfy room.but the tv remote control a lil malfunction

8/10 Good

Yusrin, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

MiraMaz, Singapore

Liked: Staff & service
Disliked: Property conditions & facilities
Average hotel value for money.
We stay at superior room at Tower A. The room was spacious with 1 double and 1 single bed enough for 3 of us. But the air conditioning was too cold even after we adjust it to the lowest. We end up off and on it for few times. The swimming pool was terrible. The baby pool was very dirty and even the water has turned yellowish colour. My daughter was so upset that she can't swim as the other pool was too deep for her. A parts from that, the location was okay as we have our own transport and they provide a free parking for a hotel guest. The staff was fast and friendly.

8/10 Good

Alice, Malaysia

Liked: Staff & service, property conditions & facilities, room comfort
close to town
i had experience smoking smell in the room when we enter the room even though it is a non smoking room. The room is clean and wide, quite convenient to stay.

8/10 Good

ika, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Nice stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Staff and Facilities...!!!!!!!!!
Very friendly and helpfull staff.....room are very clean, nice view to Sarawak River, have many shoplot at ground floor....supermarket, restaurant, and many more....I'll definitely stay here if visit Sarawak again...well done..!!!!!!!

8/10 Good

KKM, KL

Liked: Staff & service, property conditions & facilities, room comfort
3 nights at 360
Pleasant.

4/10 Poor

suhaimi, Bintulu, Sarawak, Malaysia

Disliked: Staff & service
receptionist poor service
First impression on a hotel of course lies on the receptionist. The receptionist of the hotel not providing good service.

8/10 Good

JM, Queensland

Liked: Cleanliness, staff & service, room comfort
Fantastic Service
This hotel provides fantastic value for money and excellent service. It is a little out of the way from the city centre, but we took advantage of the free shuttle bus to and from the city. The kids loved the pool. The hotel offers the convenience of free laundry facilities. Staff were super helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Big room
We love the size and the 2 beds (a queen and single). Housekeeping was very prompt and the front office ladies were very helpful. However cleanliness needs to be improved. The carpets feel uncomfortable and dirty and I think it wasnt vacuumed. Alot of hair and litter from previous hotel guest. The toilet furnishings looked old and everytime after a shower, the toilet floor will be flooded.

6/10 Okay

Verified traveller

Okay lah
I booked the room for 3 adults but the room is only provided with 2 bottles of drinking water and tea/coffee for 2 persons any thing extra have to be charged.

8/10 Good

dammy168

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
The hotel is very good. No luxury, but clean, the shower is great and the staff is very helpful. All of them speak English. They offer free shuttles to town and shuttles to the airport for only 6 RMY.

10/10 Excellent

Annie, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home, laundry available; Value: Fantastic, A steal for value; Service: Go the extra mile, Prompt and helpful staff; Cleanliness: Immaculate, Well-cleaned; Best for family/business; readily available airport transfers and city shuttle (6min) makes it all very convenient. Hotel restaurant is worth going.

4/10 Poor

ERIC, PARIS

Disliked: Cleanliness, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice and quiet environment, big room, except that room floor carpet smells and room service in the night poor.

6/10 Okay

Verified traveller

Disliked: Cleanliness
kolam best yg lain ok2 je...
hotel ni ok2 je lah...sya suka kolam dia je..yg lain biasa2...
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

6/10 Okay

Sheriff, Sibu

Liked: Cleanliness, staff & service
Selesa
Tiada hair dryer, tetapi biliknya selesa.

8/10 Good

TJ, Stockholm

Liked: Room comfort
Disliked: Property conditions & facilities
Bra läge
Det funkade bra för oss, frukosten var däremot inte bra