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Reviews of OYO 619 Grand City Hotel 2

2 out of 5
OYO 619 Grand City Hotel 2
B92, Jalan Beserah, Taman Berserah, Kuantan, Pahang

Reviews

4.4
Rating 10 - Excellent. 0 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 2 out of 5 reviews" "

6.8/10

Cleanliness

4.8/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Business traveller
Disliked: Staff & service
Bad service
Stayed 1 night in Dec 2021
Response from Jane on 18 Dec 2021
Sorry for the hassle you faced, Michael! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

6/10 Okay

OOI PEI

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Nov 2021

4/10 Poor

Wong

Business traveller
Disliked: Property conditions & facilities, room comfort
Air con not working. Have wind only not cool at all.
Stayed 1 night in Oct 2021
Response from Cheshta on 11 Nov 2021
Apologies for the problems you had faced, Wong! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

2/10 Terrible

Verified traveller

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
-clogged sink -no tissue provided -old air conditioner, make noises when turn on -kettle provided by hotel is broken. when asking for replacement, hotel only provide the next day -not enough lighting in the room -no plug & table by the side of the bed. inconvenient to charge the phone
Stayed 2 nights in Mar 2020
Response from Bella on 12 Mar 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Bella!

8/10 Good

Aidil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sangat baik... Keadaan bilik pun baik... Terima kasih oyo 619 grand city hotel 2
Stayed 1 night in Jul 2019