Lot 5 & 1D, Lorong Gambut, Off Jalan Beserah, Kuantan, Pahang
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 71 out of 238 reviews" "
10 - Excellent
71
Rating 8 - Good. 111 out of 238 reviews" "
8 - Good
111
Rating 6 - Okay. 41 out of 238 reviews" "
6 - Okay
41
Rating 4 - Poor. 5 out of 238 reviews" "
4 - Poor
5
Rating 2 - Terrible. 10 out of 238 reviews" "
2 - Terrible
10
7.8/10
Cleanliness
8.0/10
Staff & service
8.0/10
Amenities
7.4/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
6/10 Okay
MUHAMAD ROSHIDI
20 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
MUHAMAD ROSHIDI
Stayed 1 night in Dec 2023
Response from Hafiz on 8 Feb 2024
Dear Mr Roshidi,Warmest Greeting from Grand DarulMakmur Hotel, Kuantan!!Thank you for taking time to share with us your experience while you were here at the hotel. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently.We certainly look forward to welcoming you back to our hotel and hope you will have even more pleasant surprises while enjoying your next stay with us.Thank you.Yours sincerely,The Management.
My original room had problems connecting to the hotel's wifi. They offered to change my room and the staff was very helpful. Can't fault the staff.
Othman
Stayed 6 nights in Nov 2023
Response from Hafiz on 20 Dec 2023
Dear Mr Othman,Warmest Greeting from Grand DarulMakmur Hotel, Kuantan!!Thank you for taking time to share with us your experience while you were here at the hotel. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently.We certainly look forward to welcoming you back to our hotel and hope you will have even more pleasant surprises while enjoying your next stay with us.Thank you.Yours sincerely,The Management.
10/10 Excellent
Ibrahim
27 Jun 2023
Ibrahim
Stayed 1 night in Jun 2023
Response from The Management. on 1 Aug 2023
Dear Ibrahim,Warmest Greeting from Grand DarulMakmur Hotel, Kuantan!!We are pleased to know that you had a delightful stay with us. We hope on your next trip to Kuantan you will return to our hotel and try even more scrumptious selection of food and beverage at any of our F&B outlets.We wish you a pleasant week and once again welcome to the tranquility of Grand DarulMakmur Hotel Kuantan.Thank you.Yours sincerely,The Management.
Dear Komala,Warmest Greeting from Grand DarulMakmur Hotel, Kuantan!!We are pleased to know that you had a delightful stay with us recently. Every concern of yours will be given utmost priority by our Management team.We certainly look forward to welcoming you back to our hotel and hope you will have even more pleasant surprises while enjoying your next stay with us.Thank you.Yours sincerely,The Management.
Dear Kaharuddin,Warmest greetings from Grand DarulMakmur Hotel, Kuantan!!!Thank you for the kind review on Expedia! It's so nice to read about your outstanding experience and hope we have the chance to welcome you back again the next time you find yourself in the Grand DarulMakmur Hotel Kuantan! Sincerely, The Management.
6/10 Okay
Verified traveller
Business traveller
10 Feb 2023
Liked: Staff & service
Alas, hotel is a rather aged, and there was notice that refurbuishment was in progress.
Floor i was on was very deserted and actually was not a very comfortable feeling. As it was only for a single night, I did not bother to ask for a chnage.
Verified traveller
Stayed 1 night in Feb 2023
Response from The Management. on 15 Feb 2023
Dear Mr / Ms,Warmest greetings from Grand DarulMakmur Hotel, Kuantan!!!Thank you for leaving us a review about your recent stay. Please accept my apologies for the issues and inconveniences you faced during your time as our guest. Our overall guest experience is very important to our team and we hope to have the chance to make up for it in the future.Sincerely,The Management.
Dear Mr / Ms,Warmest greetings from Grand DarulMakmur Hotel, Kuantan!!!Thank you for the kind review on Expedia! It's so nice to read about your outstanding experience and hope we have the chance to welcome you back again the next time you find yourself in the Grand DarulMakmur Hotel Kuantan! Sincerely, The Management.
8/10 Good
Eugene
Business traveller
4 Dec 2022
Liked: Cleanliness, room comfort
Good reasonable prices
A little dated hotel but still comfortable. Il
Eugene
Stayed 1 night in Dec 2022
Response from The Management. on 12 Dec 2022
Dear Eugene,Thank you for writing us your review. Please accept our sincere and humble apologies for all inconvenience you had experienced during your stay recently. Please be informed that we are in the midst of upgrading our room for better experience. We would like to invite you again in the future and experience the improved stay. Hoping to see you soon!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan
Dear Sir / Ms,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently and enjoyed our facilities. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan
Dear Sir / Ms,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently and enjoyed our facilities. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan
8/10 Good
Maimah
26 Jul 2022
Maimah
Stayed 1 night in Jul 2022
Response from The Management on 3 Aug 2022
Dear Maimah,
Thank you for offering us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again in the future!
Sincerely,
The Management
Grand Darulmakmur Hotel Kuantan
8/10 Good
TERRY
Business traveller
28 Mar 2022
Liked: Cleanliness, staff & service, room comfort
TERRY
Stayed 1 night in Mar 2022
Response from The Management on 29 Mar 2022
Dear Terry,
Thank you for your review and rating. We are delighted that you had a wonderful experience here and we look forward to welcoming you back.
Sincerely,
The Management
Grand Darulmakmur Hotel Kuantan
10/10 Excellent
Yusri
13 Nov 2021
Yusri
Stayed 1 night in Nov 2021
Response from The Management on 15 Nov 2021
Dear Mr Yusri,
Thank you for leaving us such a wonderful review. We are thrilled that you love your experience; our staff will definitely be excited to read what you wrote. We always put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you once again for your kind words and we look forward to seeing you again!
Sincerely,
The Management
Grand Darulmakmur Hotel Kuantan
8/10 Good
Rokiah
Business traveller, Travelled with family, Travelled with group
Dear Rokiah,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently and enjoyed our facilities. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan
Dear Mr / Ms,
Warmest Greeting from Grand DarulMakmur Hotel Kuantan!!
Thank you for taking time to feedback to us on your recent stay here at our hotel. Please know that we view your comments with utmost importance and we are constantly improving on our services.
We are glad that our service staff was helpful and you had a pleasant and enjoyable stay here with us. We certainly look forward to welcoming you back to the tranquility of Grand DarulMakmur Hotel Kuantan.
Thank you.
Yours sincerely,
The Management.
Please improve on room/toilet cleanliness. Others is good.
Verified traveller
Stayed 1 night in Dec 2020
Response from The Management. on 21 Sept 2022
Dear Sir / Ms,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. Please accept our sincere and humble apologies for the inconvenience we had caused you and the family. The Management views your concern with utmost importance and the side door access to the mall are now open for public. Thank you for bringing this matter into our attention and we look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan
6/10 Okay
Verified traveller
Travelled with family
8 Dec 2020
Liked: Cleanliness, staff & service, amenities
Verified traveller
Stayed 1 night in Dec 2020
Response from The Management. on 21 Sept 2022
Dear Sir / Ms,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan
Dear Mahamad,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan
Got free upgraded to bigger room thanks to the friendly front desk.
Goh
Stayed 1 night in Nov 2020
Response from Managment on 12 Nov 2020
Dear Mr / Ms,
Warmest Greeting from Grand DarulMakmur Hotel Kuantan!
We are pleased to know that you had a delightful stay with us. We hope on your next trip to Kuantan you will return to our hotel and try even more scrumptious selection food and beverage at any of our F&B outlets.
We wish you a pleasant week and once again welcome to the tranquility of Grand DarulMakmur Hotel Kuantan.
Thank you.
Yours sincerely,
The Management.
Dear Sir / Ms,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan
decoration look nice, facilities and services very good
IB
Stayed 2 nights in Oct 2020
Response from The Management. on 21 Sept 2022
Dear Sir / Ms,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan
Dear Sir / Ms,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan
Worth for money. Bigger room and clean. Location is center of the town.
Verified traveller
Stayed 2 nights in Oct 2020
Response from The Management. on 21 Sept 2022
Dear Sir / Ms,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan
Dear Mohd Razali,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan
Dear Yusri,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan
Dear Zohana,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan
Providing comfortable and conducive place. Affordable price
Faeq
Stayed 1 night in Sep 2020
Response from The Management. on 21 Sept 2022
Dear Fared,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan
Dear Mussuadi,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan
10/10 Excellent
Nur nadirah bt abdullah
16 Aug 2020
Nur nadirah bt abdullah
Stayed 1 night in Aug 2020
Response from The Management. on 21 Sept 2022
Dear Nur Nadirah,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan
Dear Hassan,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan
Dear Ummi Syahariah,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan
I love staying here. This is my 3td time stay here.the swimming pool is children friendly n the room is spacious
Verified traveller
Stayed 1 night in Dec 2019
6/10 Okay
Verified traveller
Travelled with family
16 Dec 2019
Disliked: Property conditions & facilities
Verified traveller
Stayed 1 night in Dec 2019
6/10 Okay
Verified traveller
11 Nov 2019
Liked: Staff & service
Disliked: Property conditions & facilities
Verified traveller
Stayed 1 night in Nov 2019
6/10 Okay
Verified traveller
Travelled with family
18 Aug 2019
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Overall this hotel below expectations. Room prices not equivalent with accommodation. Room aroma not so condusive. Air condition old type. Totally different from those day MS Garden
Room air-cond not cold and water heater not functioning. Room looks big but towels and others has been use for many years never change. Didn't look like 4 star hotel.
Water heater not functioning. Air Conditioning not cold. Room is big but too old and hotel corridor bad condition. Only lobby renovation look big and nice.
Pro: Check in was breeze
Cons: limited parking spaces, wet bathroom, no proper notice on Expedia website regarding construction and facilities disruptions in hotel, dusty bedsheets