3 restaurants, lunch, dinner served; Malaysian cuisine

Reviews of Grand DarulMakmur Hotel Kuantan

4 out of 5
Grand DarulMakmur Hotel Kuantan
Lot 5 & 1D, Lorong Gambut, Off Jalan Beserah, Kuantan, Pahang

Reviews

8.0

Very good

Rating 10 - Excellent. 71 out of 238 reviews" "
Rating 8 - Good. 111 out of 238 reviews" "
Rating 6 - Okay. 41 out of 238 reviews" "
Rating 4 - Poor. 5 out of 238 reviews" "
Rating 2 - Terrible. 10 out of 238 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

MUHAMAD ROSHIDI

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hafiz on 8 Feb 2024
Dear Mr Roshidi,Warmest Greeting from Grand DarulMakmur Hotel, Kuantan!!Thank you for taking time to share with us your experience while you were here at the hotel. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently.We certainly look forward to welcoming you back to our hotel and hope you will have even more pleasant surprises while enjoying your next stay with us.Thank you.Yours sincerely,The Management.

10/10 Excellent

Othman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My original room had problems connecting to the hotel's wifi. They offered to change my room and the staff was very helpful. Can't fault the staff.
Stayed 6 nights in Nov 2023
Response from Hafiz on 20 Dec 2023
Dear Mr Othman,Warmest Greeting from Grand DarulMakmur Hotel, Kuantan!!Thank you for taking time to share with us your experience while you were here at the hotel. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently.We certainly look forward to welcoming you back to our hotel and hope you will have even more pleasant surprises while enjoying your next stay with us.Thank you.Yours sincerely,The Management.

10/10 Excellent

Ibrahim

Stayed 1 night in Jun 2023
Response from The Management. on 1 Aug 2023
Dear Ibrahim,Warmest Greeting from Grand DarulMakmur Hotel, Kuantan!!We are pleased to know that you had a delightful stay with us. We hope on your next trip to Kuantan you will return to our hotel and try even more scrumptious selection of food and beverage at any of our F&B outlets.We wish you a pleasant week and once again welcome to the tranquility of Grand DarulMakmur Hotel Kuantan.Thank you.Yours sincerely,The Management.

8/10 Good

Komala, Petaling Jaya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 5 nights in Mar 2023
Response from The Management. on 27 Mar 2023
Dear Komala,Warmest Greeting from Grand DarulMakmur Hotel, Kuantan!!We are pleased to know that you had a delightful stay with us recently. Every concern of yours will be given utmost priority by our Management team.We certainly look forward to welcoming you back to our hotel and hope you will have even more pleasant surprises while enjoying your next stay with us.Thank you.Yours sincerely,The Management.

8/10 Good

Kaharuddin bin Katan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2023
Response from The Management. on 16 Mar 2023
Dear Kaharuddin,Warmest greetings from Grand DarulMakmur Hotel, Kuantan!!!Thank you for the kind review on Expedia! It's so nice to read about your outstanding experience and hope we have the chance to welcome you back again the next time you find yourself in the Grand DarulMakmur Hotel Kuantan! Sincerely, The Management.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Alas, hotel is a rather aged, and there was notice that refurbuishment was in progress. Floor i was on was very deserted and actually was not a very comfortable feeling. As it was only for a single night, I did not bother to ask for a chnage.
Stayed 1 night in Feb 2023
Response from The Management. on 15 Feb 2023
Dear Mr / Ms,Warmest greetings from Grand DarulMakmur Hotel, Kuantan!!!Thank you for leaving us a review about your recent stay. Please accept my apologies for the issues and inconveniences you faced during your time as our guest. Our overall guest experience is very important to our team and we hope to have the chance to make up for it in the future.Sincerely,The Management.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from The Management. on 7 Feb 2023
Dear Mr / Ms,Warmest greetings from Grand DarulMakmur Hotel, Kuantan!!!Thank you for the kind review on Expedia! It's so nice to read about your outstanding experience and hope we have the chance to welcome you back again the next time you find yourself in the Grand DarulMakmur Hotel Kuantan! Sincerely, The Management.

8/10 Good

Eugene

Business traveller
Liked: Cleanliness, room comfort
Good reasonable prices
A little dated hotel but still comfortable. Il
Stayed 1 night in Dec 2022
Response from The Management. on 12 Dec 2022
Dear Eugene,Thank you for writing us your review. Please accept our sincere and humble apologies for all inconvenience you had experienced during your stay recently. Please be informed that we are in the midst of upgrading our room for better experience. We would like to invite you again in the future and experience the improved stay. Hoping to see you soon!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan

10/10 Excellent

musa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
swimming pool besar..anak2 happy.
Stayed 1 night in Sep 2022
Response from The Management on 21 Sept 2022
Dear Sir / Ms,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently and enjoyed our facilities. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan

8/10 Good

Yusri

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from The Management. on 21 Sept 2022
Dear Sir / Ms,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently and enjoyed our facilities. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan

8/10 Good

Maimah

Stayed 1 night in Jul 2022
Response from The Management on 3 Aug 2022
Dear Maimah, Thank you for offering us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again in the future! Sincerely, The Management Grand Darulmakmur Hotel Kuantan

8/10 Good

TERRY

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2022
Response from The Management on 29 Mar 2022
Dear Terry, Thank you for your review and rating. We are delighted that you had a wonderful experience here and we look forward to welcoming you back. Sincerely, The Management Grand Darulmakmur Hotel Kuantan

10/10 Excellent

Yusri

Stayed 1 night in Nov 2021
Response from The Management on 15 Nov 2021
Dear Mr Yusri, Thank you for leaving us such a wonderful review. We are thrilled that you love your experience; our staff will definitely be excited to read what you wrote. We always put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you once again for your kind words and we look forward to seeing you again! Sincerely, The Management Grand Darulmakmur Hotel Kuantan

8/10 Good

Rokiah

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from The Management. on 21 Sept 2022
Dear Rokiah,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently and enjoyed our facilities. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan

10/10 Excellent

Sh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from the management on 5 Apr 2021
Dear Mr / Ms, Warmest Greeting from Grand DarulMakmur Hotel Kuantan!! Thank you for taking time to feedback to us on your recent stay here at our hotel. Please know that we view your comments with utmost importance and we are constantly improving on our services. We are glad that our service staff was helpful and you had a pleasant and enjoyable stay here with us. We certainly look forward to welcoming you back to the tranquility of Grand DarulMakmur Hotel Kuantan. Thank you. Yours sincerely, The Management.

10/10 Excellent

Goh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Business Hotel
All ok. Used to be MS Garden. Bed is comfy,
Stayed 2 nights in Mar 2021
Response from the management on 19 Mar 2021
thank you.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Please improve on room/toilet cleanliness. Others is good.
Stayed 1 night in Dec 2020
Response from The Management. on 21 Sept 2022
Dear Sir / Ms,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. Please accept our sincere and humble apologies for the inconvenience we had caused you and the family. The Management views your concern with utmost importance and the side door access to the mall are now open for public. Thank you for bringing this matter into our attention and we look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2020
Response from The Management. on 21 Sept 2022
Dear Sir / Ms,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan

8/10 Good

Mahamod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing . I will stay again.
Stayed 1 night in Dec 2020
Response from The Management. on 21 Sept 2022
Dear Mahamad,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan

8/10 Good

Goh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious n good location
Got free upgraded to bigger room thanks to the friendly front desk.
Stayed 1 night in Nov 2020
Response from Managment on 12 Nov 2020
Dear Mr / Ms, Warmest Greeting from Grand DarulMakmur Hotel Kuantan! We are pleased to know that you had a delightful stay with us. We hope on your next trip to Kuantan you will return to our hotel and try even more scrumptious selection food and beverage at any of our F&B outlets. We wish you a pleasant week and once again welcome to the tranquility of Grand DarulMakmur Hotel Kuantan. Thank you. Yours sincerely, The Management.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from The Management. on 21 Sept 2022
Dear Sir / Ms,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan

10/10 Excellent

IB, Putrajaya,

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
decoration look nice, facilities and services very good
Stayed 2 nights in Oct 2020
Response from The Management. on 21 Sept 2022
Dear Sir / Ms,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from The Management. on 21 Sept 2022
Dear Sir / Ms,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Worth for money. Bigger room and clean. Location is center of the town.
Stayed 2 nights in Oct 2020
Response from The Management. on 21 Sept 2022
Dear Sir / Ms,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan

8/10 Good

MOHD RAZALI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from The Management. on 21 Sept 2022
Dear Mohd Razali,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan

10/10 Excellent

Yusri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from The Management. on 21 Sept 2022
Dear Yusri,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan

8/10 Good

zohana saad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from The Management. on 21 Sept 2022
Dear Zohana,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan

10/10 Excellent

Faeq, Temerloh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Providing comfortable and conducive place. Affordable price
Stayed 1 night in Sep 2020
Response from The Management. on 21 Sept 2022
Dear Fared,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan

8/10 Good

Mussuadi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from The Management. on 21 Sept 2022
Dear Mussuadi,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan

10/10 Excellent

Nur nadirah bt abdullah

Stayed 1 night in Aug 2020
Response from The Management. on 21 Sept 2022
Dear Nur Nadirah,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan

8/10 Good

Hassan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from The Management. on 21 Sept 2022
Dear Hassan,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan

10/10 Excellent

ummi syahariah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from The Management. on 21 Sept 2022
Dear Ummi Syahariah,Thank you for writing us your review. We are thrilled that you had a wonderful experience staying with us recently. We look forward to welcoming you again!Sincerely,The ManagementGrand Darulmakmur Hotel Kuantan

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was friendly.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love staying here. This is my 3td time stay here.the swimming pool is children friendly n the room is spacious
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Overall this hotel below expectations. Room prices not equivalent with accommodation. Room aroma not so condusive. Air condition old type. Totally different from those day MS Garden
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room air-cond not cold and water heater not functioning. Room looks big but towels and others has been use for many years never change. Didn't look like 4 star hotel.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water heater not functioning. Air Conditioning not cold. Room is big but too old and hotel corridor bad condition. Only lobby renovation look big and nice.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Air-cond in the room was terrible noisy make us cannot sleep. The floor trap at the shower area was flooded. Not worth paying for RM350.00!!!!!!!
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious. Very comfortable For me with 3 kids
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Bathroom basin leaking and very dirty
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, ¾
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect
Spacious and get free room upgrade.
Stayed 1 night in May 2019

6/10 Okay

Mary, Kuantan

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Pro: Check in was breeze Cons: limited parking spaces, wet bathroom, no proper notice on Expedia website regarding construction and facilities disruptions in hotel, dusty bedsheets
Stayed 1 night in Apr 2019