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Reviews of Raia Hotel & Convention Centre Terengganu

4 out of 5
Raia Hotel & Convention Centre Terengganu
Jalan Lapangan Terbang, Gong Badak, Kuala Terengganu, Terengganu

Reviews

8.0

Very good

Rating 10 - Excellent. 75 out of 294 reviews" "
Rating 8 - Good. 144 out of 294 reviews" "
Rating 6 - Okay. 52 out of 294 reviews" "
Rating 4 - Poor. 18 out of 294 reviews" "
Rating 2 - Terrible. 5 out of 294 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities
It was under construction and being renovated. When it gets done the place will be very nice. The pool looked amazing and they even had a lazy river. The rooms could use a little updating but the beds amd amenities were very nice. When the work is done it will be a gem of a hotel!!!
Stayed 1 night in Dec 2023
Response from Raia Hotel on 20 Mar 2024
Dear Gregory, Thank you very much for taking time to share your rating on our hotel and it is a pleasure to have you staying with us. We do take pride in catering to our guests needs the best way we can. We apologize for any inconveniences, and we thank you for your understanding. We do hope that we have the opportunity to welcome you back to Raia Hotel in the near future.

8/10 Good

Muhammad Ilham bin Ahmad, Jenjarom

Business traveller
Liked: Cleanliness, staff & service, amenities
I reserve my 5 star for after renovation. I will comeback again. As of now, the room was good. The breakfast buffet was good. Location is good for someone who dont mind to drive. Nothing is walkable distance , fyi. But to find this hotel was easy. Parking lots is a abundant.
Stayed 2 nights in Oct 2023
Response from Raia Hotel on 16 Nov 2023
Dear Muhammad Ilham, Thank you very much for taking time to share your rating on our hotel and it is a pleasure to have you staying with us. We do take pride in catering to our guests needs the best way we can. We're in the planning process of upgrading Raia’s service, facilities, and amenities to serve you better. We're in the planning process of upgrading Raia’s service, facilities, and amenities to serve you better.

2/10 Terrible

JAMES

Travelled with family
Disliked: Amenities
You should not sell rooms when you are on renovation. I was not able to use the pool as it was stated pool available
Stayed 1 night in Oct 2023
Response from Raia Hotel on 16 Nov 2023
Dear James, Thank you very much for taking time to share your rating on our hotel and it is a pleasure to have you staying with us. We do take pride in catering to our guests needs the best way we can. We apologize for any inconvenience caused by the facilities, however we have placed the announcement for teh renovation since March'23. We're in the planning process of upgrading Raia’s service, facilities, and amenities to serve you better. Please do look forward to a brighter and enhanced stay experience with Raia!

8/10 Good

Komala, Petaling Jaya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 3 nights in Feb 2023
Response from Raia Hotel on 16 Nov 2023
Thank you very much for taking time to share your rating on our hotel and it is a pleasure to have you staying with us. We do take pride in catering to our guests needs the best way we can. We look forward to your next visit soon.

8/10 Good

Komala, Petaling Jaya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for stay
Stayed 1 night in Mar 2023
Response from Raia Hotel on 16 Nov 2023
Thank you very much for taking time to share your rating on our hotel and it is a pleasure to have you staying with us. We do take pride in catering to our guests needs the best way we can. We look forward to your next visit soon.

8/10 Good

Irma Intan Ezliena

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Irma Intan Ezliena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

ZARINA

Stayed 2 nights in Jan 2022

8/10 Good

Ahmad Zaidi Laynan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

6/10 Okay

Idham

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Hilarious check in process. Staff did not attend guest by turn. Early arrived but ignored.
Stayed 1 night in Dec 2021

8/10 Good

Raina Azene

Business traveller
Liked: Staff & service
Room
one kind of smell in the room after i switch on the Air Cond.
Stayed 1 night in Nov 2021

10/10 Excellent

Ridzwana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

8/10 Good

Kamal Azizi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is generally OK but the stay was during the time hotel was used for a COVID quarantine location, so it was a bit gloomy and quiet, felt a bit scary as well.
Stayed 1 night in Sep 2021

8/10 Good

Azlan

Business traveller
Liked: Room comfort
Stayed 1 night in Sep 2021

8/10 Good

Cheng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from EMarketing Raiahotels Terengganu on 17 Apr 2021
Dear Guest, We are honoured you have chosen to stay at Raia Hotel & Convention Centre Terengganu during your recent trip to Terengganu. Thank you for taking the time to share your feedback with us. We appreciate your comments and will share these with our team. We do hope to have the opportunity to welcome you back in future. Warmest Regards The Management.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price with cleanliness & service.
I'm satisfied with the level of cleanliness of the room, comfort and service provided. However, i suggest the hotel should provide family rooms at all level because when i ask for other level, they said there's no room, only at that level.
Stayed 2 nights in Mar 2021
Response from EMarketing Raiahotels Terengganu on 13 Mar 2021
Dear Guest, We are honoured you have chosen to stay at Raia Hotel & Convention Centre Terengganu during your recent trip to Terengganu. Thank you for taking the time to share your feedback with us. We appreciate your comments and will share these with our team . We do hope to have the opportunity to welcome you back in future. Warmest Regards The Management.

10/10 Excellent

Izaha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from EMarketing Raiahotels on 14 Jan 2021
Dear Guest, We are honoured you have chosen to stay at Raia Hotel & Convention Centre Terengganu during your recent trip to Terengganu. Thank you for taking the time to share your feedback with us. We appreciate your comments and will share these with our team . We do hope to have the opportunity to welcome you back in future. Warmest Regards The Management.

10/10 Excellent

Nur Amanina

Stayed 1 night in Jan 2021
Response from EMarketing Raiahotels Terengganu on 18 Jan 2021
Dear Guest, We are honoured you have chosen to stay at Raia Hotel & Convention Centre Terengganu during your recent trip to Terengganu. Thank you for taking the time to share your feedback with us. We appreciate your comments and will share these with our team . We do hope to have the opportunity to welcome you back in future. Warmest Regards The Management.

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020
Response from EMarketing Raiahotels on 25 Nov 2020
Dear Guest, We are honoured you have chosen to stay at Raia Hotel & Convention Centre Terengganu during your recent trip to Terengganu. Thank you for taking the time to share your feedback with us. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in future. Warmest Regards The Management.

10/10 Excellent

siti aishah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sangat puas hati
Hotel yang sangat selesa, bersih dan mudah untuk cari kawasan makan
Stayed 1 night in Sep 2020
Response from EMarketing on 23 Sept 2020
Dear Guest, We are honoured you have chosen to stay at Raia Hotel & Convention Centre Terengganu during your recent trip to Terengganu. Thank you for taking the time to share your feedback with us and your kind words about our rooms and staffs. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in future. Warmest Regards The Management

8/10 Good

Stephen-Claude

Travelled with group
Liked: Cleanliness, staff & service, room comfort
It was an overnight stay on the way to Redang Island. It was adequate but dated. The view from the room was lovely, but staff could be friendlier.
Stayed 1 night in Aug 2020
Response from EMarketing on 22 Aug 2020
Dear Guest, Thank you for staying at Raia Hotel & Convention Centre Terengganu and appreciate you taking time to provide us with your invaluable feedback. We are pleased with your positive comments on our room. I have taken note of your feedback and please be assured that the issues would be looked into and improved. Kindly accept my sincere apology for any inconveniences. We hope that we shall have another opportunity to serve you well in the future. Warm Regards, The Management

8/10 Good

Ilham, Kuala Lumpur

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Raia Hotels need some work to do before it can be a great hotel. Your guests parked at the side of the road but a designated parking area is available and empty. Something wrong here is it? And breakfast buffet was frustrating. You have the facilities, you got the potential. Still can improve. Other than this, everything was good. The room was good, the staff was nice, the hotel itself looks good inside and outside. Recommended for business travellers like me as it is near the airport, but for vacation, probably hotels in Kuala Terengganu City would be better.
Stayed 3 nights in Aug 2020
Response from EMarketing on 19 Aug 2020
Dear Guest, We are honoured you have chosen to stay at Raia Hotel & Convention Centre Terengganu during your recent trip to Terengganu. Thank you for taking the time to share your feedback with us and your kind words about our rooms and staffs. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in future.

8/10 Good

Mohd Shukri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Mar 2020
Response from EMarketing THHT on 18 Mar 2020
Dear Guest, We are honoured you have chosen to stay at TH Hotel & Convention Centre Terengganu during your recent trip to Terengganu. Thank you for taking the time to share your feedback with us and your kind words about our rooms and staffs. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in future. Warmest Regards The Management

8/10 Good

Sathiabama

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work in Terengganu
It was a convenient hotel for my work trip
Stayed 1 night in Jan 2020
Response from E-Marketing THHT on 28 Jan 2020
Dear Guest, Thank you for staying at TH Hotel & Convention Centre Terengganu and appreciate you taking time to provide us with your invaluable feedback. We are pleased with your positive comments on our room. I have taken note of your feedback and please be assured that the issues would be looked into and improved. Kindly accept my sincere apology for any inconveniences. We hope that we shall have another opportunity to serve you well in the future. Warm Regards, The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Emarketing THHT on 7 Dec 2019
Dear Guest, Thank you for staying at TH Hotel & Convention Centre Terengganu and appreciate you taking time to provide us with your invaluable feedback. We are pleased with your positive comments on our room. I have taken note of your feedback and please be assured that the issues would be looked into and improved. Kindly accept my sincere apology for any inconveniences. We hope that we shall have another opportunity to serve you well in the future. Warm Regards, The Management

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not recommend!!! Food not good, hotel not clean. Room not clean.
Stayed 1 night in Nov 2019
Response from Emarketing THHT on 27 Nov 2019
Dear Guest, Thank you for staying at TH Hotel & Convention Centre Terengganu and appreciate you taking time to provide us with your invaluable feedback. We are pleased with your positive comments on our room. I have taken note of your feedback and please be assured that the issues would be looked into and improved. Kindly accept my sincere apology for any inconveniences. We hope that we shall have another opportunity to serve you well in the future. Warm Regards, The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the strategic location. that near to town and airport.
Stayed 4 nights in Oct 2019
Response from Emarketing THHT on 15 Oct 2019
Dear Guest, We are honoured you have chosen to stay at TH Hotel & Convention Centre Terengganu during your recent trip to Terengganu. Thank you for taking the time to share your feedback with us and your kind words about our rooms and staffs. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in future. Warmest Regards The Management

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not bad..
The hotel was a bit run down. The room is big but the hosekeeping did not clean the room properly. There was a food in the fridge and there was a used shower cap hanging at the toilet. Even a few bundle of hairs every where at the toilet and on the bed.. the carpet on the walk way to the room looks bad. Overall the hotel is big and was okay stay. Could improve in future.
Stayed 1 night in Sep 2019
Response from EMARKETING THHT on 12 Oct 2019
Dear Guest, We are honoured you have chosen to stay at TH Hotel & Convention Centre Terengganu during your recent trip to Terengganu. Thank you for taking the time to share your feedback with us and your kind words about our rooms and staffs. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in future. Warmest Regards The Management

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like everything about this hotel. tq
Stayed 1 night in Oct 2019
Response from EMARKETING THHT on 12 Oct 2019
Dear Guest, We are honoured you have chosen to stay at TH Hotel & Convention Centre Terengganu during your recent trip to Terengganu. Thank you for taking the time to share your feedback with us and your kind words about our rooms and staffs. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in future. Warmest Regards The Management

6/10 Okay

HASAN

Travelled with family
Liked: Cleanliness, room comfort
Please wake up, dear Hotel Manager
The facilities are good and new but the staffs are not good, they are giving poor service. The PR is very poor. The hotel manager may be sleeping. This is my 5th stayed in this hotel since the last 3 years., and noted the PR geeting poor and poorer. This hotel is still among the good hotel to stay in Kuala Terengganu but unfortunately the Hotel Manager is not taking this opportunity.
Stayed 1 night in Sep 2019
Response from Emarketing THHT on 25 Sept 2019
Dear Guest, Thank you for staying at TH Hotel & Convention Centre Terengganu and appreciate you taking time to provide us with your invaluable feedback. We are pleased with your positive comments on our room. I have taken note of your feedback and please be assured that the issues would be looked into and improved. Kindly accept my sincere apology for any inconveniences. We hope that we shall have another opportunity to serve you well in the future. Warm Regards, The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Emarketing THHT on 29 Sept 2019
Dear Guest, We are honoured you have chosen to stay at TH Hotel & Convention Centre Terengganu during your recent trip to Terengganu. Thank you for taking the time to share your feedback with us and your kind words about our rooms and staffs. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in future. Warmest Regards The Management

8/10 Good

xsan, johor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to stay.variety of breakfast which different from day to day.
Stayed 2 nights in Jul 2019
Response from Emarketing THHT on 9 Aug 2019
Dear Guest, We are honoured you have chosen to stay at TH Hotel & Convention Centre Terengganu during your recent trip to Terengganu. Thank you for taking the time to share your feedback with us and your kind words about our rooms and staffs. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in future. Warmest Regards The Management

8/10 Good

MOHD YAAKUB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

SHAHLIZA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the environment & cleanliness
Stayed 2 nights in Jul 2019
Response from Emarketing THHT on 19 Sept 2019
Dear Guest, We are honoured you have chosen to stay at TH Hotel & Convention Centre Terengganu during your recent trip to Terengganu. Thank you for taking the time to share your feedback with us and your kind words about our rooms and staffs. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in future. Warmest Regards The Management

8/10 Good

SMN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good and strategic location
Stayed 1 night in Jul 2019
Response from Emarketing THHT on 9 Aug 2019
Dear Guest, We are honoured you have chosen to stay at TH Hotel & Convention Centre Terengganu during your recent trip to Terengganu. Thank you for taking the time to share your feedback with us and your kind words about our rooms and staffs. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in future. Warmest Regards The Management

8/10 Good

short_escape

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
love the private swimming pool for ladies...the TV in the room is outdated and also it does not support USB for movie..
Stayed 2 nights in Jun 2019
Response from Emarketing THHT on 9 Aug 2019
Dear Guest, Thank you for staying at TH Hotel & Convention Centre Terengganu and appreciate you taking time to provide us with your invaluable feedback. We are pleased with your positive comments on our room. I have taken note of your feedback and please be assured that the issues would be looked into and improved. Kindly accept my sincere apology for any inconveniences. We hope that we shall have another opportunity to serve you well in the future. Warm Regards, The Management

6/10 Okay

Verified traveller

It was an ordinary hotel, nothing special except that it's close to the airport.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities
The cleanliness and condition of the hotel does not live up to the grand designs of the hotel. Needs to be maintained better.
Stayed 1 night in Jun 2019
Response from Emarketing THHT on 25 Sept 2019
Dear Guest, Thank you for staying at TH Hotel & Convention Centre Terengganu and appreciate you taking time to provide us with your invaluable feedback. We are pleased with your positive comments on our room. I have taken note of your feedback and please be assured that the issues would be looked into and improved. Kindly accept my sincere apology for any inconveniences. We hope that we shall have another opportunity to serve you well in the future. Warm Regards, The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Closed to airport. Spacious. Unfortunately the maater bedroom aircond was not functioning, the 6th floor corridor was hot and stuffy without aircobd on. The room toilet door could not be closed and locked.
Stayed 2 nights in Jun 2019

6/10 Okay

Paul

Travelled with group
Liked: Staff & service
Breakfast not so good
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Excellent location & good for family vacation
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019

10/10 Excellent

MatYie, Kuala Ping Hulu Terengganu

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, near to airport and less traffic jam
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff but the management should seriously look on the parking issue. Coincedently during my stay there was wedding event at the multi purpose.
Stayed 3 nights in Apr 2019
Response from The Management on 11 May 2019
Thank you for staying at TH Hotel & Convention Centre Terengganu and appreciate you taking time to provide us with your invaluable feedback. We are pleased with your positive comments on our staff. I have taken note of your feedback and please be assured that the issues would be looked into and improved. Kindly accept my sincere apology for any inconveniences. We hope that we shall have another opportunity to serve you well in the future.

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
food ok. parking not ok. kids pool need to repair.
Stayed 4 nights in Apr 2019

8/10 Good

Zia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a short stay. Friendly staff.
Pros: - Decent hotel for Terengganu standards - Price point is very reasonable - Rooms are decent and fairly modern. - Staff are friendly and accommodative - No issue getting a Grab ride Cons: - Breakfast is only decent. Nothing great. - Location is a mix. Only good for those who want to be near the airport. - Condition of the rooms are always an issue in Terengganu
Stayed 1 night in Mar 2019
Response from The Management on 11 May 2019
Dear Guest, Thank you for staying at TH Hotel & Convention Centre Terengganu and appreciate you taking time to provide us with your invaluable feedback. We are pleased with your positive comments on our room and staff. I have taken note of your feedback and please be assured that the issues would be looked into and improved. Kindly accept my sincere apology for any inconveniences. We hope that we shall have another opportunity to serve you well in the future.