Outdoor pool, pool umbrellas
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Reviews of Duyong Marina & Resort

4 out of 5
Duyong Marina & Resort
Pulau Duyong, Terengganu, Kuala Terengganu, Terengganu

Reviews

6.6
Rating 10 - Excellent. 28 out of 153 reviews" "
Rating 8 - Good. 48 out of 153 reviews" "
Rating 6 - Okay. 34 out of 153 reviews" "
Rating 4 - Poor. 24 out of 153 reviews" "
Rating 2 - Terrible. 19 out of 153 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Angela

Business traveller
Liked: Cleanliness, staff & service
The room, unfortunately, got downgraded from what I've booked a week before my stay. Was promised to refund but haven't done it yet

6/10 Okay

Abdillah

Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Spacious room but not so clean, old equipment. Breakfast was good with variety of food. But overall just average hotel, I won’t come back again.
Stayed 2 nights in Jul 2022
Response from The Management on 21 Aug 2022
Dear Abdillah,Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad reviews with us. We are sorry that your experience with us fell short of expectations. We also want to thank you for giving us a chance to make things right. We are using your feedback to make some important changes. We are pleased that we were able to make things better and we hope to see you again soon.Best regards, The Management.

10/10 Excellent

KHONG FUI

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Charanjit

Disliked: Property conditions & facilities
Its ok
Its a resort but not quite, over priced food. Hard to get to city from the resort and room had no hot water and not very clean. Needs a major upgrade
Stayed 2 nights in Jun 2022

4/10 Poor

MEOR

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
A run down place.
Stayed 2 nights in Mar 2022

6/10 Okay

ABD RAHIM

Disliked: Cleanliness, property conditions & facilities, room comfort
1 night at Duyong Marina Resort
We stayed for a night at the Chalet Serambi. Externally the facilities looks okay but inside were terrible. Our room was poorly maintained, aircond unit was noisy, the bedsheet was not clean, iron is broken, in summary the facilities need to be upgraded and refurbished. Not worth of 5 star hotel.
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Apr 2021

6/10 Okay

Jas Rinazmi

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Izaha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
repeat again next time
Stayed 1 night in Dec 2020

10/10 Excellent

Azlin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

4/10 Poor

Nor asyimah

Travelled with family
Disliked: Property conditions & facilities, room comfort
Over rated ! Not maintained !
Over rated! Not maintained!
Stayed 2 nights in Jul 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The interior is not well maintained. Furniture is OLD. Lighting is soo good...
Stayed 2 nights in Feb 2020

6/10 Okay

Fiona, Toronto

Travelled with partner
We stayed 2 nights at the resort, it was low season so not many other guests for a rather large looking resort. The hotel staff were friendly but many didn’t speak English and not accustomed to servicing international travellers. The room was ok but bathroom was really rundown and not very clean. The overall resort is old and could use a refresh.
Stayed 2 nights in Feb 2020

10/10 Excellent

Zamalolaily Bin Rostam

Travelled with family
Liked: Staff & service
Generally good but not really satisfy with the condition of the bath room.look old and rusty at certain part of the sink.
Stayed 1 night in Jan 2020

8/10 Good

Zuhairi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Siti Maisarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Mohd Syofian

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good place. Nice environment. Great food. Room is great but need to check on certain equipment which is quite old and not function.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Can get lost at night..
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious. But during hot day, it will take some times for the air conditioning to cool the entire room.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WORST HOTEL EVER. THE ROOM IS SUPER DUSTY. DO NOT TRUST THE PICTURE. THEY EVEN HAVE FINGERPRINTS ON THE SLIDING DOOR. THE SWITCH IS BROKEN. THE AIRCOND TOOK SO LONG TO COOL. THE ROOM SERVICE FOOD IS ALSO TERRIBLE. NOT SATISFY FROM THE BEGINNING. WE ARRIVED 1 HOUR EARLY (2PM), THEY SAID THE HOTEL IS FULL. NEED TO WAIT 3PM. NO EARLY CHECK IN ALLOWED. SHARP 3 PM I WAITED AT THE RECEPTION, AND SAW THEY KEY IS ALREADY THERE (PERHAPS ALREADY THERE 15 MINS EARLIER) BUT NO ONE CARE TO CALL ME. THE HOTEL IS OLD AND NEED TO BE RESTORE. 100% NOT SAME AS PER PICTURE. PICTURE DO LIE! ANGRY & UNSATISFIED CUSTOMER OVER HERE. WILL NEVER RECOMMEND OR COME BACK! WORSE!
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kebenaran membawa kereta masok ke dlm kawasan bilik supaya senang penyewa bergerak .
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
The toilet was terribly dirty
Stayed 1 night in Jun 2019

8/10 Good

Mohamad Naim

Liked: Cleanliness, staff & service, room comfort
My room 2801..need to do something with clogged pipe in shower.. The rest, perfect.. I like nasi dagang terengganu the best
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Location that’s all. The cleanliness was horrible and the bathroom was awful
Stayed 2 nights in Jun 2019

4/10 Poor

Muhammad

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room conditions were not clean including the surroundings. The wood bees and mosquitoes became the unwanted visitors of the room. The food was terrible. It is definitely not a 3 stars.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Like about landscape.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Mosquito
They should provide anti mosquito or mosquito repellant in the room.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Cleanliness of surrounding areas and chalets is not well kept chalets are poorly maintained and appearance not well look after.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was well laid out with big rooms and parking. However the rooms were dirty, had cockroaches, mildew, rotting wood panels, dust ... it was simply terrible for a 3 or 4 star rating. We had to change rooms once, air con didnt work and the next room’s aircon gave up the next day. Its a crying shame as the place was well appointed but i suspect standard maintenance and operating procedures has gone to pots. Not recommended absolutely.
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
We have been here before 17th March 2018 and book the same type of room. 1/. However, this visit, surprisingly we didn’t get the same type of room. Previous is bigger and now smaller. 2/. Checked with frontdesk, our previous room has been downgraded without actually notified us. Frontdesk told us, our current room is a bit expensive due to the view. 3/. We requested for the same room and been told all booked. 4/. Called Frontdesk requesting for Duty Manager that nite, 27th Dec 2018 and not available. Called again and surprisingly he is not aware about the issue. 5/. I’ve told him the issue and since the whole rooms have been booked, i’m requesting for free breakfast for 2 but denied. 6/. Instead he offer me a free dinner only for 1. There are 4 of us. Doesn’t make any senses 7/. Later he called me back, and been told, previously is not downgraded but the room has been upgraded. 8/. I’ve told him, can you pls upgraded our room if you have available room and i’ll pay the differences 9/. Yes, there are available room and he can’t upgrade our room because of can’t cancel the current booking and i need to make a new booking. Sigh
Stayed 3 nights in Dec 2018

10/10 Excellent

M Aizuddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
Awesome
Stayed 1 night in Dec 2018

4/10 Poor

zulkiflee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
not happy to stay there and not worth it.
Stayed 1 night in Nov 2018

8/10 Good

Ahmad, Perak,Malaysia

Liked: Cleanliness, staff & service
Nice chalet & view but the only thing that dissapointing is our hot water not functioning.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Nov 2018

6/10 Okay

Kamarul, Kuala Lumpur

Liked: Cleanliness, room comfort
There are few lamps are not functioning, Sliding door arent smooth, ive struggled to open n closed it. Toilet bowl cover arent clean. N I would like to request a tax invoice.
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serious it’s a bad service 😡😡😡
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Sep 2018

8/10 Good

Erwina, Pekan, Pahang

Liked: Staff & service, property conditions & facilities, room comfort
Pleasant view. Calming place
Checked in at 10. Greeted well. Sent to room by buggy (3 minutes ride). Room 703 (upstairs). Kingsize bed, 2 single sofa, 2 sinks, shower and bathtub, a fridge, flat TV, aircond, iron and board, new sejadah and kiblat arrow and a very nice verandah. But bathtub has no plunger (hence cant use, already requested but not delivered) and fridge not working, aircond working but kinda old. Room was great and spacious, but yes has lots of "debu" at head of bed and mould in the shower area. But otherwise it was okey. Good cold and warm shower. Bed was comfy. TV has common national channel but very clear. Has a big playground and pool (5feet and children) and gym. View was superb. Breakfast was okey, but filling and delish enough for me and my family. Overall very good stay but it could do with continuous maintenance. Place looks a bit rundown with poor maintenance.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Nice hotel environment but the room not tidy. The floor
Stayed 1 night in Sep 2018

10/10 Excellent

Arasy, Chukai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
I enjoyed the quietness, the cleanliness and spacious room. Room was very well traditionally decorated.I would be more than happy to stay here again in the near future.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Overall it was good. has a beautiful view, close to the city center but the toilet cleanliness is not satisfactory.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2018