East Tower, Berjaya Times Square, No.1, Jalan Imbi, Kuala Lumpur
Reviews
7.4
Good
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The condition of the room was BAD. It was so poorly maintained with smoking smell, leaking taps, damaged toilet cover, broken ironing board, etc. Horrible stay experience...
We were skeptical prior to arriving because of some of the reviews we had read but we had an amazing experience staying at the place , The staff were friendly and considerate .The check-in experience was smooth and a member of staff was waiting to welcome us and showed us to our room. The rooms were clean and had stunning views of the twin towers. Location of the apartment is convenient since its in the same building as times square shopping mall. Would definitely recommend staying again
Amash
Stayed 1 night in Sep 2019
Response from Robinson on 15 Sept 2019
Dear Amash,
Thank you for taking your valuable time to leave us a review , we are truly thrilled to here that you enjoyed your stay at The Apartments at Times Square.
We hope we get to see you again.
Kindest regards
Robinson
The Apartments at Times Square
This is an apartment which has no proper management & instead run by local agents who extort money and do not provide basic services like Wifi , Fresh Towel, bedsheets. Once checkin they will ask for deposit and assure everything is ok. Later on they will not clean room and also no wifi. There is no single person to complain. People are : John and his supervisor Robinson who have "no care attitude" . During checkin there is wait for more than 1 hour and local security guards would not allow to enter the premises unless room key is given and pax are made to stand outside!
We stayed 1 week but till last day all above problems were persistent and there was no one to list the complaints.
Beware of this hotel / apartment and try as much possible not to check in here. Very poor management and place run by unprofessional agents. There is absolutely no one to here about your issues
Room is really spacious but unfortunately this apartment hotel doesn’t hv a check-in counter, staff are always at e lobby to serve u, is quite weird. Generally glad to hv booked there!
Very good except the door card always problem. Weekend cannot replace. We cannot go separate ways
KUNG
6/10 Okay
Maizatul Aqmal
13 Feb 2018
Maizatul Aqmal
Stayed 1 night in Feb 2018
6/10 Okay
Daniel Tan
30 Jun 2017
Liked: Cleanliness
Disliked: Staff & service
Can be so much better
The hotel is nice but I didn't know what I booked was apartment. Overall quite comfort. The heater was not working, the agent came to service but the problem occur again the next day. The agent came with a man to service which lock the toilet door, this left me felt insecure. There's a broken door hid at the bottom of our sleeping bed. Nice but can be so much better
Daniel Tan
Stayed 1 night in Jun 2017
8/10 Good
parry, MALAYSIA
5 Mar 2017
Liked: Cleanliness, staff & service, room comfort
location nice
should provide 2 access card for a room for convenient.. room towel should provide 4 pieces at least if customer go for swimming pool extra use..
It was such a misleading information! It seems that this booking is through an agent. The check-in was very poor handled as this is actually through an agent. The personnel who handled our check-in was very rude and unprofessional. It affect the image of hotel.com by taking this kind of agents to be included in the web brochures.
Waiting for check in is too long.
No toohpaste/toohbrush, soap, hair dryer provided. To call and request for it.
Air-cond room is not cool.
The tv station is not comprehensive.
Exellent location.. It is in the mall and monrail.
It is exellent location in hart of the town.. Big rooms.. But have bad furniched.. The bed cover sheet is very dirty and bugs in the bed and floor. and also the towel is very old. The room service is olso bad.